2010 Ford F-150

IN THE MORNING I TURNED ON MY REAR DEFROST IT WAS APROX 40 DEGREES OUT. ABOUT 10 MINUTES INTO MY DRIVE I HEARD THAT SOUNDED LIKE A GUN SHOT INSIDE THE TRUCK SLAMMED ON THE BRAKES AND PULLED TO THE SIDE OF THE ROAD... LOOKED AROUND DIDN'T SEE ANYTHING. AS THE SOUND SEEMED TO COME FROM THE ROOF OF THE TRUCK I LOOKED AT THE ROOF AND DIDN'T SEE ANYTHING. I DISCOUNTED IT AS A CAR BACKFIRE AND PROCEEDED TO THE GAS STATION. AT THAT POINT I NOTICED MY REAR PASSENGER SIDE WINDOW HAD EXPLODED. LATER EXAMINATION I DISCOVERED MANY COMPLAINTS OF THIS PROBLEM. I HAVE CALLED FORD BOTH DEALER AND CORPORATE AND THEY SAID THEY HAVE NO RECORD OR RECALL OF THE PROBLEM. THIS DOES POSE A SAFETY HAZARD AS THE SOUND OF THE WINDOW EXPLODING IS VERY LOUD AND DISTRACTING AND TYPICALLY AS I'VE READ HAPPENS IN MOTION. *TR

WHILE I WAS DRIVING I TURNED MY REAR DEFROSTER ON AND ABOUT 5 MIN LATER I HEARD A LOAD BANG, LOOKED AROUND TO SEE WHAT IT WAS AND SAW THE PASSENGER PORTION OF THE REAR WINDOW WAS COMPLETELY SHATTERED. THERE WAS NO IMPACT ON THE WINDOW ARE CLUE TO WHY IT SHATTERED. SO I LOOKED ONLINE AND FOUND THIS TO BE A COMMON ISSUE WITH THE 2010 F150 TRUCKS WITH POWER REAR SLIDERS. MY DAUGHTER'S CAR SEAT IS DIRECTLY UNDER THAT WINDOW! FORD DENIED ANY KNOWLEDGE OF THIS ISSUE AND INSISTED THEY WERE NOT RESPONSIBLE AND WOULDN'T COVER REPAIRS. I THEN LEARNED THAT FORD HAS CHANGED THE WIRING DESIGN FOR THIS WINDOW, A DESIGN THAT KEEPS ELECTRICAL SURGES FROM OVER HEATING THE DEFROSTER. MY CONCERN IS THAT A SHATTERING WINDOW POSES A HUGE SAFETY ISSUE AND FORD SHOULD BE HELD ACCOUNTABLE FOR THEIR FAILURE TO KEEP THEIR CUSTOMERS AND MORE IMPORTANTLY THE CHILDREN OF THOSE CUSTOMERS SAFE! *TR

I STARTED MY 2010 F150 SUPER CREW THIS MORNING TO LET IT WARM UP, IT WAS APPROX. 45 DEGREES OUTSIDE AND THE WINDOWS WERE FOGGED. I TURNED ON MY REAR DEFROSTER FOR MY POWER SLIDING REAR WINDOW, WHEN I RE-ENTERED THE TRUCK ABOUT 5 MINUTES AFTER STARTING THE TRUCK, I WAS SITTING THERE FOR A MINUTE AND I HEARD A LOUD POP SOUND, I LOOKED BACK TO SEE THE RIGHT SIDE OF MY REAR 3-PIECE WINDOW SHATTERED AND THERE WAS SMOKE COMING FROM THE INSIDE OF THE REAR GLASS AT THE BOTTOM WHERE THE HEATER ELEMENT WAS, THERE WAS NO FIRE JUST A SMALL AMOUNT OF SMOKE. THERE HAD BEEN NO IMPACT TO THE GLASS AND IT HAS BECOME APPARENT TO ME THAT THIS WAS A MALFUNCTION OF THE REAR DEFROSTER ELEMENT OVERHEATING THE GLASS. I GOT OUT TO INSPECT THE DAMAGE AND FOUND SMALL "SLIVER" TYPE SHARDS OF GLASS ON MY SEAT. THIS IS ESPECIALLY A PROBLEM FOR ME BECAUSE HAD MY WIFE NOT HAD OFF TODAY I WOULD HAVE HAD MY 8 MONTH OLD DAUGHTER IN HER CAR SEAT DIRECTLY UNDER THE WINDOW WHICH WOULD HAVE FOR SURE CAUSED POTENTIALLY SEVERE INJURY. AFTER DOING A SIMPLE GOOGLE SEARCH FOR THIS PROBLEM IT IS OBVIOUS THIS IS A VERY LARGE ISSUE WITH THOUSANDS OF DOCUMENTED CASES OF THE EXACT SAME INCIDENT OCCURRING TO THE RIGHT REAR WINDOW OF THE POWER SLIDING DEFROSTING WINDOW OF 2010 FORD F150'S. I CONTACTED FORD AND THEY WOULD NOT COVER THE DEFECT AND I WAS LESS THEN PLEASED WITH THEIR CUSTOMER SERVICE. I HAVE CONTACTED MY INSURANCE COMPANY AND THEY ARE GOING TO REPLACE THE WINDOW, MY EXPENSE BEING THE DEDUCTIBLE. *TR

I WAS SITTING IN MY CAR WITH THE REAR WINDOW DEFROSTER ON (60 OR 70 DEGREES OUTSIDE) AND HEARD A VERY LOUD POP. WHEN I LOOKED AT THE BACK WINDOW IT HAD EXPLODED (SHATTERED COMPLETELY WITH NO SPIDER WEB CRACKS) AND NO ONE DRIVING NEARBY, CUTTING GRASS, WALKING, ETC - THERE WAS NO ONE AROUND, NOTHING NEXT TO THE TRUCK OR IN THE BED THAT COULD HAVE HIT THE WINDOW. I LOOKED IT UP ONLINE IN MULTIPLE FORUMS AND FOUND THAT A VERY LARGE NUMBER OF COMPLAINTS DESCRIBED THE EXACT SAME THING HAPPENING TO 2010 F-150S WITH REAR DEFROSTER ON. THE WINDOW REPLACEMENT COMPANY IN TOWN ALSO STATED THEY HAD REPLACED 3 OR 4 WINDOWS THAT HAD THE SAME THING HAPPEN. I'M LUCKY NO ONE WAS SITTING NEXT TO THE WINDOW BECAUSE SMALL SHARDS OF GLASS FELL INTO THE SEAT AND INTERIOR OF THE TRUCK. *JS

I WAS DRIVING AND HEARD A VERY LOUD BANG. THEN I HEARD THE REAR WINDOW CRACKLING AND LOOKED BACK AND NOTICED THE REAR PASSENGER SIDE WINDOW HAD EXPLODED AND SHATTERED. IT WAS ONLY BEING HELD TOGETHER BY THE FACTORY TINT BUT THERE WERE GLASS SHARDS THROUGHOUT THE BACK SEAT WHERE MY CHILDREN SIT. THE WINDOW IS A POWER SLIDING REAR WINDOW WITH DEFROST. I ALSO HAD THE REAR DEFROST ON DURING THE TIME WHICH MAY HAVE CONTRIBUTED TO THE WINDOW SHATTERING. *TR

ON A ~50 DEGREE MORNING, I TURNED ON MY REAR DEFROST WHEN MY REAR WINDOW (PASSENGER SIDE) SHATTERED ABOUT 5 MINUTES AFTER I TURNED IT ON. THIS IS A 3 PIECE WINDOW AS THE MIDDLE IS A SLIDER ON THE PICKUP, ONLY THE PASSENGER SIDE BROKE. I WAS DRIVING WITH NO OTHER CARS AROUND AS THERE MUST BE A SHORT OR FAULTY WIRING IN THE REAR DEFROST. THIS WAS NOT COVERED UNDER WARRANTY BY FORD AND SEEMS TO BE A COMMON PROBLEM. *TR

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH WITH THE REAR DEFROSTER ACTIVATED, HE NOTICED SMOKE COMING FROM THE REAR PASSENGER'S SIDE WINDOW. AFTER COMING TO A STOP AND INSPECTING THE VEHICLE, HE NOTICED THERE WAS A SMALL HOLE BURNED THROUGH THE WINDOW. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE POWER WINDOW WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. *TR