2010 Ford F-150

TL*THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE PASSENGER SIDE SECTION OF THE REAR WINDOW SUDDENLY CRACKED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,250. UPDATED 03/30/15*LJ THE CONSUMER STATED SAFELIGHT GLASS REPAIRED AT LEAST 100 OTHER FORD TRUCKS WITH THE SAME FAILURE. UPDATED 10/20/2015 *JS

TL* THE CONTACT OWNS A 2010 FORD F-150. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND DISCOVERED THAT THE REAR PASSENGER SIDE WINDOW WAS SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

WHEN DRIVING HOME I HEARD A LOUD POPPING SOUND, AS IF A ROCK HAD CHIPPED MY WINDSHIELD. I PULLED OVER AND FOUND NO DAMAGE ON THE FRONT WINDSHIELD BUT NOTICED MY REAR WINDOW HAD SHATTERED ON THE PASSENGER SIDE. NOTHING HIT THE WINDOW IT JUST SHATTERED. I TOOK IT IN TO A FORD DEALER THE NEXT DAY AND THEY TOLD ME THE REPAIR WOULD BE ROUGHLY $700. THEY DIDN'T KNOW WHAT CAUSED IT AND COULD OFFER NO EXPLANATION. LATER I LOOKED AT THE FORUMS AND FOUND THIS TO BE A COMMON ISSUE. IF THIS IS SO COMMON, WHY DOES FORD NOT COVER THE COSTS OF REPAIR? I AM HAPPY MY CHILDREN WERE NOT IN THE BACK SEAT WHEN THIS HAPPENED. *TR

I WAS STOPPED AT A RED LIGHT ON THE WAY TO WORK THIS MORNING. IT WAS 55 DEG OUT, AND I HAD THE REAR DEFROSTER ON BECAUSE THERE WAS CONDENSATION ON THE BACK WINDOW. I HEARD A LOUD POP LIKE A ROCK HAD HIT THE CAR AND LOOKED BACK TO SEE SMOKE AND MY PASSENGER SIDE REAR WINDOW PANEL SHATTERED. WHEN I LOOKED CLOSER, THE PLASTIC TRIM ON THE CORNER OF THE WINDOW WAS MELTED, AND I COULD SEE BURN MARKS ON THE CORNER OF THE GLASS. IT TURNS OUT IT'S A VERY COMMON PROBLEM FOR THE 2010 MODEL YEAR F-150. I SEARCHED "FORD F-150 REAR WINDOW DEFROSTER BURNING" IN GOOGLE, AND THE TOP RESULT WAS THIS: HTTP://WWW.GLASSBYTES.COM/2013/12/SEVERAL-FORD-F-150-OWNERS-REPORT-SHATTERING-BACK-LITES-TO-NHTSA/ THE DESCRIPTION OF WHAT HAPPENED IS NEARLY IDENTICAL TO MINE, OVER AND OVER AGAIN. THERE ARE 51 INSTANCES OF THIS OCCURRING REFERENCED IN THE COMMENTS SECTION OF THIS ARTICLE ALONE! PHOTOS OF MY INCIDENT ARE AVAILABLE IF NEEDED. *TR

I TURNED ON THE REAR DEFROSTER TO CLEAR MY BACK WINDOW OF FROST AND DROVE TO WORK. 5 MIN LATER, AS I PARKED IN THE PARKING LOT, I HEARD A LOUD NOISE. THE BACK GLASS SHATTERED ON THE INSIDE. SMALL PIECES OF GLASS ARE FALLING INTO THE VEHICLE. FORD WILL NOT COVER THE REPLACEMENT. FORD IS NOT DENYING THAT IT HAPPENS. THEY JUST ARE NOT ADMITTING THAT THERE IS A PROBLEM. THE DEALERSHIP ACTUALLY TOLD ME THAT, ?WHEN THE TEMPERATURE GETS COLD OUTSIDE AND THEN THE DEFROSTER IS TURNED ON, IT CAN CAUSE DAMAGE TO THE GLASS.? WOW! I THOUGHT THAT IS WHAT THE DEFROSTER WAS FOR??!!??!!!! THEY HAD NO RESPONSE WHEN I BROUGHT THAT TO THEIR ATTENTION. THEY TOLD ME TO CALL FORD CUSTOMER SERVICE. I DID, BUT THEY SAID SINCE THERE IS NO RECALL AT THIS TIME, THEY ARE NOT WILLING TO HELP. *TR

IT WAS COOL OUTSIDE SO THERE WAS FROST ON THE REAR WINDOW WE TURNED ON THE REAR DEFROST. AFTER ONLY A FEW MINUTES WE HEARD A LOUD NOISE AS IF SOMETHING HIT THE TRUCK, MY HUSBAND AND I GOT OUT LOOKED ALL AROUND THE TRUCK WHEN WE NOTICED THE WINDOW WAS SHATTER. I CALLED FORD AND THEY SAID AT THIS TIME THERE IS NO RECALL SAVE MY RECEIPT IF EVER GOES ON RECALL I MAY GET MY MONEY BACK. IN THE MEAN I HAVE TO PAY FOR IT I THINK THIS WINDOW PROBLEM NEED TO BE LOOKED BECAUSE THERE ARE A LOT OF FORD OWNERS SAYING THE SOMETHING! *TR

I REMOTELY STARTED MY F150 TO WARM UP THE VEHICLE ON A MORNING THAT THE OUTSIDE TEMPERATURE WAS 37F. WHILE INSIDE THE VEHICLE I HEARD A LOAD BANG THAT SOUNDED LIKE GLASS BREAKING. OBSERVED THAT REAR PASSENGER WINDOW SHATTERED APPROX. THREE MINUTES AFTER REAR DEFROSTER SWITCH WAS TURNED ON . INSPECTED GLASS BOTH INSIDE AND OUT AND OBSERVED THAT THE GLASS WAS INTACT BUT THE WHOLE PASSENGER SIDE BACK GLASS WHAT SHATTERED AS WITH SAFETY GLASS WOULD. I TOOK THE VEHICLE TO THE NEAREST DEALER AND THEY HAD SEEN THE PROBLEM BEFORE BUT THERE ADVISED IT WOULD NOT BE UNDER WARRANTY OR POLICY. DEALER GAVE ME LOCAL CSR TO CONTACT TO DISCUSS THE ISSUE AND ASK FOR POLICY. GLASS ESTIMATE WAS AROUND $621 FOR PARTS AND 3 HRS OF LABOR. DECLINED REPAIR UNTIL SPEAKING WITH CSR TO ASK FOR CONSIDERATION UNDER POLICY. I DON'T KNOW WHAT I WOULD HAVE DONE IF THE GLASS WOULD HAVE FALLEN OUT DURING DRIVER. NUMEROUS INCIDENCES REPORT OF THIS EXACT MODE OF FAILURE. SEVERE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED WITH FORD BY NHTSA. *TR

THE REAR DEFROST HAS BEEN WORKING INTERMITTENTLY FOR THE LAST COUPLE OF WEEKS. LAST WEEK I WAS DRIVING HOME AND HEARD A LOUD EXPLOSION WHICH SOUNDED LIKE A GUN SHOT. I WAS SO STARTLED THAT I SWERVED INTO ANOTHER LANE (LUCKILY THERE WAS NO ONCOMING TRAFFIC). I PULLED OVER AND NOTICED THE PASSENGER SIDE OF THE 3 PANEL REAR WINDOW WAS SPIDERED. WE HAVE A 2010 FX4 SUPERCREW. *TR

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE REAR WINDOW SHATTERED AFTER THE REAR DEFROSTER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,300. UPDATED 01/09/15*LJ UPDATED 01/13/15