2010 Ford F-150

UPON ENTERING AND STARTING THE TRUCK THE WINDSHIELD WIPERS DID NOT WORK AT ALL IN 4 SEPARATE CASES, THE 5TH OCCURRENCE THE DRIVERS SIDE WIPER WORKED BUT NOT THE PASSENGER SIDE. OBVIOUSLY I ONLY USE THE WIPERS IN BAD WEATHER SO WHEN I NEED THEM MOST FOR SAFETY THE WINDSHIELD WIPERS HAVE NOT FUNCTIONED. I HAVE RETURNED THE TRUCK TO THE DEALERSHIP FOR REPAIR EACH TIME AND HAVE CONTACTED FORD CUSTOMER SERVICE CASE # 1496470901, I FEEL THIS IS A HUGE SAFETY ISSUE AND NEEDS FURTHER ATTENTION AS I NOW HAVE NO CONFIDENCE AT ALL IN THIS VEHICLE.

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT THE REAR PASSENGER SIDE WINDOW OF THE CREW CAB SHATTERED ONCE THE DEFROSTER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

STARTED TRUCK AT 0700 AM, OUTSIDE TEMPERATURE WAS 50 DEGREES. THE REAR WINDOW WAS FOGGY SO I TURNED ON THE REAR DEFROSTER. AFTER ABOUT 15 MINUTES OF DRIVING ALONG A ROAD WITH NO TRAFFIC I HEARD A LOUD EXPLOSION THAT SOUNDED LIKE A LARGE ROCK HAD LANDED ON THE ROOF OF MY TRUCK. I PULLED OVER AND INSPECTED MY ROOF AND ALL EXTERIOR PANELS OF THE VEHICLE AND DID NOT NOTICE ANY DAMAGE THAT COULD HAVE JUSTIFIED THE NOISE. I COULD NOT FIND ANY "ROCKS" IN OR AROUND MY VEHICLE...NO PEDESTRIANS WERE IN SITE. RETURNED TO CAB AND AS I WAS PULLING BACK ONTO THE ROADWAY I NOTICED THAT MY REAR WINDOW (RIGHT PANEL) WAS SHATTERED. TOOK VEHICLE TO FORD DEALERSHIP THAT EVENING AND WAS TOLD IT WAS NOT A WARRANTABLE REPAIR. THE GLASS REMAINED INTACT AND THERE WERE NO VISIBLE SIGNS OF A PROJECTILE HITTING THE GLASS (I HAVE PHOTOS). I INSISTED THAT A WARRANTY CLAIM BE OPENED, AND I CONTACTED CUSTOMER RELATIONS. FORD THEN TESTED THE DEFROSTER AND COULD NOT FIND A MALFUNCTION SO THEY SAID THEY WOULD NOT WARRANTY THE FAILURE. I HAVE PHOTOS, A CASE NUMBER, DEALER INVOICE, AND VOICE MAIL RECORDINGS OF THE 3 WEEKS OF HELL TRYING TO GET FORD TO DO THE RIGHT THING. THEY FINALLY AGREED TO PAY FOR HALF THE WHOLESALE COST OF A REPLACEMENT GLASS; I HAD IT INSTALLED PROFESSIONALLY ON 11/15/2011. *TR UPDATED 11/14/12 *CN UPDATED UPDATED 11/14/2012 *JS

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE SERVICED BY AN INDEPENDENT REPAIR SHOP FOR ROUTINE MAINTENANCE, HE WAS INFORMED THAT THE MOON ROOF WAS IMPROPERLY INSTALLED. THE STRUCTURAL BEAMS WERE CUT OUT OF THE VEHICLE AND THE HEAD LINER WAS MODIFIED, WHICH COULD CAUSE THE ROOF TO COLLAPSE. AS A RESULT, THE SIDE AIR BAG TIMING WAS MODIFIED. AN AUTHORIZED DEALER WAS NOTIFIED AND REFERRED THE CONTACT TO THEIR ATTORNEY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 25,000.

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WOULD NOT SHUT OFF. SHE DISCONNECTED THE FUSE IN ORDER TO STOP THEM FROM WORKING; HOWEVER, THEY REMAINED ON, AS A RESULT SHE DECIDED TO REMOVE THE WINDSHIELD WIPERS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT SHE WAS UNABLE TO SPEAK WITH A REPRESENTATIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 19,655.