2010 Ford F-150

TURNED DEFROST ON REAR POWER SLIDER WINDOW AND HEARD A LOUD EXPLOSION LIKE A GUNSHOT AND THE REAR WINDOW ON PASSENGER SIDE SHATTERED. THERE ARE SMALL PIECES OF GLASS IN THE BED OF THE TRUCK AND ON THE BACK SEAT. TEMPERATURES WERE IN THE MILD 30S AT THE TIME. THIS WAS A PROBLEM WITH THE DEFROST CAUSING THE GLASS TO SHATTER. FORD WILL NOT COVER REPAIRS OR REPLACEMENT OF THE GLASS. MILEAGE LESS THAN 30,000 MILES. TRUCK ALSO COVERED UNDER EXTENDED MAINTENANCE PLAN BUT FORD WILL NOT COVER IT THERE EITHER. *TR

APPROX 8:30 AM TEMP NEAR 20 DEGREES F. LIGHT SNOW FALLING . I TURNED MY HEATED REAR WINDOW AND MIRRORS ON . AFTER 5 MINUTES OF HEATING I SMELLED BURNING ELECTRICAL COMPONENTS AND THEN A LOUD "POP" NOISE FROM THE REAR OF THE CAB. I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD AND NOTICED THAT THE PASSENGER SIDE OF THE THREE PIECE SLIDER WAS COMPLETELY SHATTERED BUT IN PLACE. I CALLED MY LOCAL FORD DEALERSHIP AND THEY TOLD ME THAT GLASS BREAKAGE WASN'T COVERED UNDER ANY WARRANTIES ESPECIALLY AT ALMOST 90,000 MILES. I DID PURCHASE THE PLATINUM EXTENDED WARRANTY THROUGH FORD WHEN NEW . AFTER PAYING FOR THE ENTIRE WINDOW AND INSTALL MYSELF... THE LOCAL GLASS COMPANY INSTALLER STATED THAT THIS WAS SOMEWHAT COMMON WITH THESE TRUCKS AND THEY HAVE REPLACED A FEW. I NOW DON'T USE THE HEATED WINDOWS/MIRRORS IN FEAR OF AN EXPENSIVE REPAIR BILL . *TR

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE WINDOW BECAME SHATTERED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE HAD OCCURRED ONCE BEFORE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DETERMINE WHAT CAUSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 31,000.

THE REAR WINDOW DEFROSTER ON MY POWER SLIDING REAR WINDOW CAUSED THE DRIVER SIDE REAR WINDOW GLASS TO SHATTER WHILE THE VEHICLE WAS WARMING UP IN MY DRIVEWAY. THE DEFROSTER HAD BEEN IN OPERATION ONLY 2-3 MINUTES WHEN A LOUD BANG WAS HEARD WHILE I WAS RE-ENTERING THE VEHICLE. I LOOKED FOR IMPACT DAMAGE TO THE ROOF, TAILGATE, ETC BUT NOTHING SEEMED UNUSUAL, AND THERE WERE NO OTHER PEOPLE IN THE VICINITY. THE DAMAGE WAS NOT READILY VISIBLE UNTIL I RETURNED TO THE VEHICLE IN THE AFTERNOON, GOT IN, AND LOOKED IN THE REAR VIEW MIRROR TIME: 4:30AM WEATHER CONDITIONS: 28 DEGREES, CLEAR SKY, LIGHT FROST ON WINDOWS, NO PRECIPITATION IN PRIOR 48 HOURS. AN AUTO GLASS INSTALLER AND A BODY SHOP OWNER BOTH CONFIRMED NO SIGN OF ANY IMPACT DAMAGE. A BRIEF INTERNET SEARCH OF FORD OWNER'S FORUMS REVEALED MULTIPLE OWNERS EXPERIENCING SHATTERED GLASS, MELTED WINDOW FRAMES ETC. WHEN USING THE REAR DEFROSTER ON 2010 F-150 TRUCKS WITH POWER SLIDING REAR WINDOW. AT LEASE FOUR OF THESE INCIDENTS HAVE TAKEN PLACE IN THE PAST THREE MONTHS. (JAN-MAR. 2014). *TR

THIS A DOUBLE ENTRY COMPLAINT: I WAS DRIVING HOME FROM WORK LATE AT NIGHT WHEN I HEARD A BANG OFF THE REAR WINDOW OF MY F-150. AS I WAS PASSING UNDER AN ACTIVE RAILROAD VIADUCT AT THE TIME I FIGURED SOMETHING HAD FALLEN OFF AND HIT ME. I WASN'T ABLE TO DETERMINE ANY DAMAGE AT THE TIME AS IT WAS VERY DARK IN A POORLY LIT SECTION OF FREEWAY IN DOWNTOWN DETROIT. THE NEXT DAY I WALKED OUT TO MY TRUCK AND NOTICED THE REAR WINDOW ON THE PASSENGER SIDE LOOKED FUNNY. I GOT IN MY SEAT AND NOTICED THE WINDOW WAS SHATTERED. THE ONLY THING HOLDING IT TOGETHER WAS THE HEATER ELEMENT AND THE PRIVACY GLASS FILM (BOTH FACTORY INSTALLED). I FILED THE USUAL INSURANCE CLAIM AND HAD IT REPAIRED. THIS PAST SATURDAY (15 FEB 2014) I WALKED OUT TO MY TRUCK TO HEAD TO WORK, GOT IN AND SAW THAT THE DRIVERS SIDE OF THE REAR WINDOW WAS NOW SHATTERED. IT WAS FINE WHEN I PARKED IT AFTER WORK. BACKED INTO MY USUAL PARKING SPOT WITH NO TREES ABOVE THE VEHICLE, TOO SNOWY AND COLD FOR KIDS TO BE PLAYING OUTSIDE IN THE LOT OR FIELD BEHIND THE TRUCK. NOW WORKING WITH INSURANCE TO HAVE THIS ONE REPAIRED. *TR