2010 Ford F-150

TL*THE CONTACT OWNS A 2010 FORD F150. WHILE DRIVING APPROXIMATELY 70 MPH HE STATED THAT HE COULD NOT SEE THE DISPLAY ON THE INSTRUMENT PANELS DURING THE DAY SINCE THEY ARE TOO FAR BACK INSIDE OF THE DASHBOARD. HE COULD NOT READ THE DISPLAY UNLESS HE STOPPED THE VEHICLE. HE CALLED THE DEALER REGARDING THE FAILURE AND THEY NOTIFIED THE MANUFACTURER OF THE FAILURE. THE DEALER ADVISED HIM THAT THE MANUFACTURER SAID THERE WAS NOTHING THEY COULD DO ABOUT THE FAILURE. THE CONTACT WAS UNABLE TO PROVIDE A VIN. THE FAILURE MILEAGE WAS 37 AND THE CURRENT MILEAGE WAS 365.

I BOUGHT 2010 FORD F-150 ON 4/12/10 AND IT HAD ONLY 9 MILES ON IT. ON 8/28/2010 AROUND 9:30PM MY CAR CAUGHT ON FIRE WHILE IT WAS PARKED FOR A WHILE. THE FIRE STARTED UNDER THE HOOD. 911 WAS CALLED AND UNTIL FIREFIGHTERS ARRIVED ME AND MY NEIGHBOR PUT DOWN THEY FIRE BY OURSELVES. NEXT DAY, ON SUNDAY, WE TOW CAR TO FOLSOM LAKE FORD DEALERSHIP BUT SERVICE DEPARTMENT WAS CLOSED. ON MONDAY, 8/30/10 ME AND MY WIFE WENT TO DEALERSHIP TO FIND OUT WHAT THEY GOING TO DO. SERVICE ADVISOR TOLD US THAT IT IS LOOKS LIKE MANUFACTURE DEFECT. HE TOLD US THAT HE CONTACTED VIA E-MAIL FORD COMPANY AND THEY SUPPOSE TO REPLY BETWEEN 48 HOURS WITH INSTRUCTION WHAT TO DO OR SEND AN INSPECTOR AND HE CAN'T HELP US WITH ANYTHING UNTIL HE GETS INSTRUCTIONS FROM FORD. WE ASKED FOR LOANER CAR BUT THEY REFUSED, SUGGESTING US TO CONTACT OUR INSURANCE COMPANY AND HAVE THEM TO TAKE CARE OF THIS PROBLEM, WHAT WE DID. WHEN 48 HOURS PAST WE CONTACTED DEALERSHIP AGAIN TO FIND OUT IF THEY HAVE GOT ANY INSTRUCTIONS FROM FORD. SERVICE ADVISOR TOLD US THAT FORD DIDN'T REPLY AND GAVE US A PHONE # OF FORD CONSUMER RELATIONSHIP DEPARTMENT AND TRY TO FIND OUT BY OURSELVES, WHAT WE DID. WHAT THEY TOLD US IS LET YOUR INSURANCE COMPANY TAKE CARE OF THIS ISSUE AND AFTER IT'S UP TO INSURANCE COMPANY TO TRY TO GET REIMBURSEMENT FROM THE FORD. AS A RESULT WE HAD LOST INCOME(I AM CONTRACTOR AND I NEED A TRUCK TO DO WORK). I HAVE $25.00 RENTAL COVERAGE W/MY INSURANCE AND I CAN GET ONLY SMALL CAR, NOT TRUCK, AND I HAVE $1000 DEDUCTIBLE - SO IT MEANS I HAVE TO PAY OUT OF MY POCKET WHILE MY CAR HAS BUMPER TO BUMPER WARRANTY. *TR

2010 FORD F150 XLT PICKUP WITH AUTOMATIC ILLUMINATION/ACTIVATION INSTRUMENT CLUSTER ILLUMINATION LIGHTS ON 3 OCCASIONS TO DATE HAVE FAILED TO ILLUMINATE UNDER LOW /NO LIGHT OUTSIDE CONDITIONS. THE INSTRUMENT CLUSTER WAS NOT READABLE! NO ILLUMINATION LIGHTS. THE VEHICLE ALSO HAS A MANUAL HEADLAMP SELECTION (3 POSITIONS) AND EVEN IF THE HEADLAMP SELECTOR SWITCH IS TURNED TO MANUAL "ON", THE INSTRUMENT CLUSTER DID NOT ILLUMINATE!.....THIS IS A SAFETY HAZARD! THE NEXT DAY EVERYTHING WORKED FINE EXCEPT THAT THE INSTRUMENT CLUSTER DID NOT ILLUMINATE UNTIL IT COMPLETELY DARK OUTSIDE. SAFETY HAZARD!....I CANT READ THE INSTRUMENT CLUSTER UNDER LOW LIGHT CONDITION! I BELIEVE THAT THE SENSOR THAT READS OUTSIDE LIGHT CONDITIONS NEEDS TO BE RE-CALIBRATED TO A LOWER SENSITIVITY, AND THAT THE VEHICLE SHOULD BE REPROGRAMMED SO THAT WHEN THE DRIVER MANUALLY SELECTS FOR ALL LIGHTS TO BE ACTIVATED THAT THE INSTRUMENT CLUSTER SHOULD THEN GO ON! *TR

TL*THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT IT WAS DIFFICULT TO READ THE INSTRUMENT PANEL DUE TO DIM LIGHTING. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS ALSO DIFFICULT TO READ BECAUSE OF THE WAY THE VEHICLE WAS DESIGNED. AN AUTHORIZED DEALER CONFIRMED THAT IT WAS DESIGNED THAT WAY. THE CURRENT AND FAILURE MILEAGES WERE 38. UPDATED 7/26/10 *CN UPDATED 07/29/10.*JB

FORD MOTOR CO CHANGED THEIR UNIVERSAL GARAGE DOOR FROM HOMELINK TO CAR2U. WHICH DOES NOT WORK AS THE OWNERS GUIDE STATES. THE OWNERS GUIDE HAS TWO SAFETY WARNING NOT TO PROGRAM INSIDE THE GARAGE. I WAS TOLD TO DISREGARD THAT WARNING. THE ONLY WAY THE CONTROL CAN BE PROGRAMMED IS THE TRUCK HAS TO BE INSIDE THE GARAGE. I THINK IT SHOULD WORK LIKE THE GUIDE SAYS OR REPRINT THE GUIDE. *TR

TL* THE CONTACT OWNS 2010 FORD F-150. THE CONTACT STATED THAT THE MESSAGE CENTER LIGHTS ON THE INSTRUMENT PANEL WERE DIFFICULT TO SEE WHILE DRIVING 25 MPH IN DAYLIGHT. THE CONTACT HAS TAKEN THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THEY COULD NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 1,000. UPDATED 06/03/10*BF THE CONSUMER STATED THE MESSAGE CENTER LIGHT ON THE PANEL WAS THE PROBLEM. VARYING LIGHT CONDITIONS AFFECT THE MESSAGE CENTER. UPDATED 06/04/10*JB