Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
350–25K
1525–50K
1650–75K
1275–100K
14100–150K
3150K+
95 reports with mileage · 20 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Power Train. Review the 28 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Seats. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 14 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
8 crash reports0 fire reports3 injury reports
What owners actually said
115 reports
118,839 miles · Dec 20, 2018
Power Train
TRUCK RECENTLY START HAVING PROBLEMS, HAS CORRECT AMOUNT OF TRANSMISSION FLUID, EVERYTHING. TRANSMISSION LIGHT CAME ON CAR STALLED, RESTARTED THE CAR TGE CAR DROVE BUT ACTED LIKE IT WAS SLIPPING, LIGHT STILL ON, TOOK IT TO MECHANIC... THE LIGHT DID NOT GIVE ANY CODES OF ANY SORT ON ANY OF THEIR SCAN TOOLS CAR DRIVES FINE TODAY K…
Read full complaint
TRUCK RECENTLY START HAVING PROBLEMS, HAS CORRECT AMOUNT OF TRANSMISSION FLUID, EVERYTHING. TRANSMISSION LIGHT CAME ON CAR STALLED, RESTARTED THE CAR TGE CAR DROVE BUT ACTED LIKE IT WAS SLIPPING, LIGHT STILL ON, TOOK IT TO MECHANIC... THE LIGHT DID NOT GIVE ANY CODES OF ANY SORT ON ANY OF THEIR SCAN TOOLS CAR DRIVES FINE TODAY KIND OF, IT "FALLS" OUT OF GEAR WHEN I COME TO A STOP AND KINDA STUTTERS WHEN I BEGIN TO DRIVE. AGAIN THERE SHOULD BE NO REASON FOR THIS UNLESS A MANUFACTURER DEFECT IS THE CAUSE. CORRECT FLUID LEVELS, CLEAN FLUID, REGULARLY CHANGED AS SCHEDULED IN THE MANUAL. VEHICLE ONLY HAS 119,XXX MILES. RIDICULOUS. NOTE THE LIGHT DOES NOT EVEN COME ON ANYMORE.
NHTSA ODI #11162771
133,000 miles · Nov 29, 2018
Power Train
"TAKATA RECALL"-DIAGNOSIS/ENGINE LIGHT(WRENCH COMING UP ON SCREEN)-CODE PO741 TRANSMISSION TORQUE CONVERTER SYSTEM STUCK OFF. PCM WON'T COMMAND TRANSMISSION TO SHIFT AND WHEN DOES COMMAND TRANSMISSION WILL SLIP. TAKEN TO FORD DEALER-SHEEHY FORD MERCURY LINCOLN MERCURY-10601 MIDLOTHIAN TURNPIKE, RICHMOND, VA 804-794-0500-AFTER …
Read full complaint
"TAKATA RECALL"-DIAGNOSIS/ENGINE LIGHT(WRENCH COMING UP ON SCREEN)-CODE PO741 TRANSMISSION TORQUE CONVERTER SYSTEM STUCK OFF. PCM WON'T COMMAND TRANSMISSION TO SHIFT AND WHEN DOES COMMAND TRANSMISSION WILL SLIP. TAKEN TO FORD DEALER-SHEEHY FORD MERCURY LINCOLN MERCURY-10601 MIDLOTHIAN TURNPIKE, RICHMOND, VA 804-794-0500-AFTER MECHANIC WAS NOT ABLE TO OBTAIN PARTS 9L2A-12A650-FD & 9L2A-AA. ADVISED COST TO REPAIR WILL BE $5,600 OR MORE. HAD TO PUT 20% DEPOSIT OR $3,400.00 DOWN BEFORE WORK COULD BEGIN. AS I SPEAK TO OTHER FORD OWNERS, ADVISED THAT THEY HAD TO MAKE SAME REPAIR. WRENCH LIGHT WARNING APPEARS WHILE DRIVING.
NHTSA ODI #11154734
68,560 miles · Oct 26, 2018
Air Bags
HERE IN THE LAST FEW WEEKS THE AIR BAG LIGHT COME ON AIR BAG . LIGHT COME ON AS I WAS DRIVING O ROAD. IT DOSE THIS SOME TIMES AND DON'T AT OTHER TIMES.
NHTSA ODI #11142914
104,000 miles · Oct 22, 2018
Power TrainUnknown Or OtherCrashInjury
COMING TO A COMPLETE STOP WITH MY FOOT ON THE BRAKE, THE ENGINE ALL OF A SUDDEN SURGED FORWARD. I WAS NOT ABLE TO STOP IT WITH THE BRAKES. IT SURGED SO FAST AND HARD THAT IT REAR ENDED A YUKON WHICH WAS PARKED ABOUT 10 FEET IN FRONT OF ME , WHICH FORCED THE YUKON FORWARD APPROXIMATELY 7 FEET WHICH THEN BROADSIDED A PARKED PICK…
Read full complaint
COMING TO A COMPLETE STOP WITH MY FOOT ON THE BRAKE, THE ENGINE ALL OF A SUDDEN SURGED FORWARD. I WAS NOT ABLE TO STOP IT WITH THE BRAKES. IT SURGED SO FAST AND HARD THAT IT REAR ENDED A YUKON WHICH WAS PARKED ABOUT 10 FEET IN FRONT OF ME , WHICH FORCED THE YUKON FORWARD APPROXIMATELY 7 FEET WHICH THEN BROADSIDED A PARKED PICKUP. THIS ACCIDENT HAPPENED IN A PARKING AREA, ADJACENT TO A GAS STATION. MY DAUGHTER WAS UNBUCKLING FROM HER SEATBELT WHEN THE VEHICLE SURGED FORWARD AND CAUSED HER HEAD TO HIT THE WINDSHIELD. TURNING THE BILL INTO INSURANCE, OUR VEHICLE WAS TOTALED. WE HAD BEEN WITHOUT A CAR FOR 2 MONTHS WHILE INSURANCE TOOK ITS TIME TOTALLING IT. WE NOW HAVE TO PURCHASE A NEW VEHICLE, START A NEW CAR LOAN WHEN OUR EXPLORER WAS HALF PAID OFF. AFTER THE ACCIDENT WE RESEARCHED OUR VEHICLE AND LEARNED THIS HAS HAPPENED TO MANY OTHERS WITH FORD EXPLORERS YEARS 2002 THRU 2010. FORD HAS REFUSED TO DEAL WITH ANY OF THIS, ALTHOUGH WE READ HALF WAY THRU 2010 THEY DID START CORRECTING THIS PROBLEM.
NHTSA ODI #11141963
20 miles · Aug 1, 2018
Electrical System
WHEN I HOT A BUMP IN THE ROAD OR STEP ON THE BREAKS THE DOME LIGHTS COME ON, MY DRIVER EAT MOVES BAKE AND THE LIGHTS ON THE RADIO TURNS OFF.
NHTSA ODI #11115060
125,000 miles · Jul 4, 2018
Electronic Stability Control (esc)Service BrakesSteering
WHILE DRIVE THE RSC LIGHT CAME ON. IMMEDIATELY AFTER THAT THE ANTI SKID CAME ON LOCKING THE WHEELS. 4 WHEEL DRIVE CAME ON LOCKING THE WHEELS FURTHER AND THE BREAKS ENGAGED. CAR WOULD NOT TURN OR MOVE AND PUSHING THE GAS PETAL ONLY CAUSED BREAK SYSTEM TO LOCK UP FURTHER.
NHTSA ODI #11109537
65,000 miles · Jan 24, 2018
Fuel/propulsion System
KEEP GETTING CHECK ENGINE LIGHT DIE TO CAPLESS GAS SYSTEM
NHTSA ODI #11064716
63,000 miles · Jan 6, 2018
Power Train
CAR SITTING IN PARK WILL NOT SHIFT OUT OF PARK WITH BRAKE PEDAL FULLY PRESSED. CAN'T DRIVE CAR BECAUSE IT WILL NOT GO INTO GEAR.
NHTSA ODI #11060892
62,000 miles · Oct 25, 2017
Wheels
WHEEL BEARINGS MAKING NOISE GETS WORSE COULD LOSE WHEEL TRUCK HAS 62000 MILES. HAVE HEARD OF MANY OF THESE SAME MODELS HAVING SAME PROBLEMS. I THINK FORD SHOULD RECALL THIS MODEL FOR BEARING REPLACEMENT.
NHTSA ODI #11039795
100,000 miles · Sep 25, 2017
Unknown Or Other
TAKATA RECALL AND SHIFT ASSEMBLY NOT LETTING OPERATOR TAKE THE KEY OUT OF THE IGNITION. VEHICLE IS STATIONARY. HAVE NOTICED THIS IS A COMMON PROBLEM WITH 2010'S. AND RATCHET GEAR ON FRONT MANUAL RECLINING SEATS AND SEAT COVER PROBLEMS WITH AIR BAGS.
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
Remedy: DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
Illustration