2015 Ford Expedition

The contact owns a 2015 Ford Expedition. The contact stated that while reversing, the back over prevention camera system displayed a black screen and failed to function as intended. The contact stated that occasionally, the back-over prevention camera system displayed a fuzzy green display. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, was unable to confirm when parts would be available. The failure mileage was 118,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Expedition. The contact stated that while reversing, the back-over prevention camera failed to function as intended. The contact stated that the back-over prevention camera had displayed a black screen. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact referenced an unknown recall repair; however, the VIN was not included. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 92,000.

The contact owns a 2015 Ford Expedition. The contact received NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the rearview camera displayed the vehicles in the rear and not the vehicles in front. No warning lights were illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Expedition. The contact stated while reversing, the rearview camera failed to display an image; occasionally the image displayed was distorted. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

1. Backup camera giving a static picture and most of the time is showing black. Sometimes it works as intended. I know there is a recall out for this on newer Ford Expeditions. 2. Cannot see low objects directly behind the vehicle. 3. Problem has not been looked at by a dealer or service center. 4. Problem has not been inspected by the manufacturer, police, insurance representatives or others. 5. Sometimes the message comes up backup camera not working. This has been going on for the last 8 or 9 months. This problem is very intermittent and works for weeks at a time and then reappears.

THE BACKUP CAMERA BECOMES BLURRY AND SILL DISTORTED. WHY ARE ONLY NEW FORD EXPEDITIONS RECALLED FOR THIS PROBLEM? THIS PROBLEM STARTED JUST OVER A YEAR AFTER PURCHASE AND I WAS TOLD I WOULD HAVE TO PAY TO HAVE THIS FIXED. I TRY NOT TO RELY ON THIS AMD PURCHASED THE VEHICLE BECAUSE OF THE SAFETY FEATURES, AND IT DOES NOT PROPERLY WORK. SOMETIMES IT DOES AND SOMETIMES IT IS SO BLURRY AND DISTORTED I CAN NOT TELL IF SOMETHING OR SOMEONE IS BEHIND MY VEHICLE. IT IS WHEN I BACK UP THAT THE PROBLEM OCCURS.