2013 Ford Expedition

SEVERAL STALLS FOLLOWED BY CRANK NO START CONDITIONS OVER SEVERAL MONTHS WITH NO ASSOCIATED CHECK ENGINE LIGHT, CODE P0627 WHILE VEHICLE IN MOTION. 4M AUTO SERVICE CENTER ABILENE TX PERFORMED FUSE 27 RELOCATION TO FUSE 73 ACCOMPLISHED. VEHICLE RETURNED TO SERVICE. SEVERAL STALLS FOLLOWED BY CRANK NO START CONDITIONS OVER SEVERAL MONTHS WITH NO ASSOCIATED CHECK ENGINE LIGHT, CODE P0627 WHILE VEHICLE IN MOTION. CODE CLEARED, VEHICLE RETURNED TO SERVICE. STALLED FOLLOWED BY CRANK NO START CONDITIONS WITH CHECK ENGINE LIGHT, CODES P025A, U0109 AND P0627 WHILE VEHICLE STATIONARY. 4M AUTO SERVICE CENTER ABILENE TX REPLACED FUEL PUMP CONTROL MODULE. VEHICLE RETURNED TO SERVICE. SEVERAL STALLS FOLLOWED BY CRANK NO START CONDITIONS OVER SEVERAL MONTHS WITH NO ASSOCIATED CHECK ENGINE LIGHT NO CODES. VEHICLE OWNER REPLACED FUEL PUMP DUE TO BURNT WIRE (SEE ATTACHED PHOTO). VEHICLE RETURNED TO SERVICE. CONTACTED 4M AUTO SERVICE CENTER, ARROW FORD ABILENETX AAND FORD MOTOR COMPANY CUSTOMER SERVICE.

ON CHRISTMAS EVE 2019 I LEFT CHURCH SERVICE AT 8:30 P.M. MY 3 SMALL BOYS AND I HAD BEEN IN OUR 2013 FORD EXPEDITION EL ABOUT 10 MINUTES. IT WAS 28 DEGREES OUT. WE HAD JUST PASSED THROUGH A SMALL TOWN AND WERE ON A HIGHWAY BY OURSELVES WHEN I THOUGHT I HEARD A SCRATCHY SPEAKER AND TURNED MY RADIO DOWN. WITHIN A MINUTE THERE WAS A LOUD EXPLOSION. I WAS DRIVING BETWEEN 50 AND 55 MPH DRIVING STRAIGHT FORWARD ON A SMOOTH HIGHWAY. ONE OF MY SONS SCREAMED AND ASKED IF WE BLEW A TIRE WHICH I QUICKLY RULED OUT BECAUSE AIR PRESSURE SIGNALS WERE FINE AND NO PULLING ON MY WHEEL. I FIGURED A DEER RAN INTO OUR VEHICLE BECAUSE IT HAPPENS HERE IN THE MIDWEST. AFTER A FEW MORE MINUTES OF DRIVING I HEARD TINY PIECES OF GLASS FLYING OFF THE TOP OF THE VEHICLE AND THEN IT HIT ME THAT THE SUNROOF EXPLODED. I REMEMBER READING THE ARTICLE IN MY CONSUMER REPORTS ABOUT THIS HAPPENING ACROSS THE US BUT NEVER IN A MILLION YEARS THOUGHT IT WOULD HAPPEN TO MY OLDER VEHICLE. WHEN I CHECKED IT OVER AT HOME THE GLASS HAD ACTUALLY BUBBLED UP AN AREA IN THE CENTER AND BLEW THAT AREA OUT. IT WAS ABOUT A 10" BY 5" AREA THAT BLEW OUT AND THE REST ALL CRACKED BUT DIDNT SHATTER. I ENDED UP GETTING A RECYCLED PIECE OF GLASS FROM A SALVAGE YARD AND HAD A GLASS PLACE REPLACE IT FOR A TOTAL OF $200 - WHEN I WAS QUOTED $1,000 - 1,200 TO REPLACE THE WHOLE GLASS THROUGH FORD AND A NEW SEAL.

TL* THE CONTACT OWNED A 2013 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING ABOUT 65 MPH IN THE RAIN, THE VEHICLE FLIPPED OVER (UPSIDE DOWN) AND SPUN WITHOUT IMPACT AND NO WARNING. ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER AND THE FRONT PASSENGER SUSTAINED MINOR CUTS AND BRUISES AND WERE TREATED BY THE PARAMEDICS AT THE SCENE AND RELEASED, WITHOUT GOING TO THE EMERGENCY CENTER. THE VEHICLE WAS DAMAGED AND WAS TOWED TO A POLICE IMPOUND, WAITING FOR THE INSURANCE COMPANY. THE CONTACT RECEIVED AN UNKNOWN RECALL (19B05) FROM THE MANUFACTURER VIA "CUSTOMER SATISFACTION PROGRAM": THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS CALLED BUT NO ONE ANSWERED THE PHONE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

THE NUMBER FOUR SPARK PLUG ISSUE WITH THE 5.4L V8 ENGINE AND PHASER CAUSED MY ENGINE TO FAIL. THIS IS THE SECOND FORD VEHICLE THAT I HAVE OWNED THAT THIS HAPPENED TO AND FORD HAS DONE NOTHING TO RESOLVE THIS LONG KNOWN ISSUE WITH THE PHASERS AND NUMBER FOUR SPARK PLUGS. PLEASE HELP SMALL BUSINESS OWNERS WHO DEPEND ON VEHICLES. FORD NEEDS TO EITHER PAY FOR REPLACEMENT MOTORS OR SOMETHING. I SPENT $5000 ON A NEW MOTOR AND FORD TOLD ME IT IS A KNOWN ISSUE AND TO CONTACT YOUR AGENCY AS IT IS UNDER INVESTIGATION.

TODAY AS I WAS DRIVING ON PERRY RD ABOUT TO TURN ONTO FM 1960 RD E. WHEN I STARTED TO ACCELERATE TO TURN, MY TRANSMISSION DOWN SHIFTED WHILE I'M DRIVING AT ABOUT 15 MILES AN HOUR INSTEAD OF GOING UP AND JERKED MY CAR PRETTY GOOD. I LET GO OF THE GAS PEDAL FOR A SECOND, THEN TRIED AGAIN SLOWLY. THE CAR STARTED TO JERK AS IF IT WAS STRUGGLING TO ACCELERATE FORWARD. IT DID AFTER ABOUT 10 SECONDS. THEN THE SPEEDOMETER DROPPED DOWN TO 0 AND MY DIGITAL FUEL INFORMATION THAT'S DISPLAYED ON MY DASH DOTTED OUT AND A SCREWDRIVER ICON FLASHED FOR A FEW TIMES. THE CAR THEN STARTED TO MOVE SMOOTHLY, BUT SEEMED STUCK IN GEAR. THIS FOLLOWED WITH THE TMPS SENSOR KICKING ON. NO CHECK ENGINE LIGHTS SHOWED UP DURING THIS PERIOD AND WHEN I GOT TO WHERE I WAS SAFE, I TURNED THE CAR OFF FOR ABOUT 15 MINUTES. WHEN I TURNED IT ON AGAIN, IT WAS PERFECTLY NORMAL. THIS HAS HAPPENED BEFORE WHILE I DROVE ON A MAJOR HIGHWAY AND IT IS SCARY. NO DIAGNOSTIC TEST HAS FOUND AN ISSUE AND I CANNOT AFFORD TO PAY FOR AN EXPLORATORY SERVICE AS I JUST DID A COOLANT REPAIR A COUPLE OF WEEKS AGO.

THE VEHICLE WILL SWITCH GEARS WHILE TRAVELS NG AT 70 MILES PER HOUR. I IMMEDIATELY PULL TO SIDE AND HAVE TO STOP AUTOMOBILE AND RESTART. THE DASH SHOWS MOTOR AND CHECK ENGINE. AT THIS TIME THE PASSENGER SEAT BELT WILL NOT REMAIN LATCHED. THE AIR CONDITIONER HAS STOPPED WORKING. MY SPOUSE IS A MECHANIC AND CHECKED THE PLUG BELOW THE GLOVE COMPARTMENT. THE PLUG RECEIVER (NOT SURE WHAT IT'S CALLED ) HAD A WHOLE MELTED IN BOTTOM OF FEMALE AND OF PLUG.