2013 Ford Expedition

2013 Ford Expedition Limited 5.4 engine. The vehicle was purchased new with an extended warranty with all services performed by Ford dealer. On or about [XXX], with no warning or indication of problem the vehicle experienced what was determined to be a catastrophic internal engine failure, with only 93840 miles. The engine problems were known by Ford Motor Company as replacement engines had design changes and modifications. The engine failure resulted in an immediate stop, which occurred on a 4-lane state road with a fifty-five MPH limit. Fortunately, no vehicles were in close proximity at the time. Dense traffic, at speed, could have resulted in a multivehicle accident. The vehicle required flatbed towing to a service center. Ford Motor Company has not taken action (recall) to address the engine problems, nor has Ford offered reimbursement to customers for replacement engine cost. Ford Motor Company receives the defective engine back when a replacement engine is purchased. The cost was near $8K. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Ford Expedition. The contact stated while driving 20 MPH, the vehicle stalled and lost motive power without warning. The vehicle was towed to an independent mechanic to be diagnosed. The contact stated that the short block was replaced however, the failure persisted. The contact stated that during the failure the vehicle failed to accelerate as needed with abnormal sounds coming from the engine. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the long block needed to be replaced. The manufacturer was contacted and notified of the failure. The contact was then referred to the NHTSA for assistance. The failure mileage was 49,127.

SEVERAL STALLS FOLLOWED BY CRANK NO START CONDITIONS OVER SEVERAL MONTHS WITH NO ASSOCIATED CHECK ENGINE LIGHT, CODE P0627 WHILE VEHICLE IN MOTION. 4M AUTO SERVICE CENTER ABILENE TX PERFORMED FUSE 27 RELOCATION TO FUSE 73 ACCOMPLISHED. VEHICLE RETURNED TO SERVICE. SEVERAL STALLS FOLLOWED BY CRANK NO START CONDITIONS OVER SEVERAL MONTHS WITH NO ASSOCIATED CHECK ENGINE LIGHT, CODE P0627 WHILE VEHICLE IN MOTION. CODE CLEARED, VEHICLE RETURNED TO SERVICE. STALLED FOLLOWED BY CRANK NO START CONDITIONS WITH CHECK ENGINE LIGHT, CODES P025A, U0109 AND P0627 WHILE VEHICLE STATIONARY. 4M AUTO SERVICE CENTER ABILENE TX REPLACED FUEL PUMP CONTROL MODULE. VEHICLE RETURNED TO SERVICE. SEVERAL STALLS FOLLOWED BY CRANK NO START CONDITIONS OVER SEVERAL MONTHS WITH NO ASSOCIATED CHECK ENGINE LIGHT NO CODES. VEHICLE OWNER REPLACED FUEL PUMP DUE TO BURNT WIRE (SEE ATTACHED PHOTO). VEHICLE RETURNED TO SERVICE. CONTACTED 4M AUTO SERVICE CENTER, ARROW FORD ABILENETX AAND FORD MOTOR COMPANY CUSTOMER SERVICE.

THE NUMBER FOUR SPARK PLUG ISSUE WITH THE 5.4L V8 ENGINE AND PHASER CAUSED MY ENGINE TO FAIL. THIS IS THE SECOND FORD VEHICLE THAT I HAVE OWNED THAT THIS HAPPENED TO AND FORD HAS DONE NOTHING TO RESOLVE THIS LONG KNOWN ISSUE WITH THE PHASERS AND NUMBER FOUR SPARK PLUGS. PLEASE HELP SMALL BUSINESS OWNERS WHO DEPEND ON VEHICLES. FORD NEEDS TO EITHER PAY FOR REPLACEMENT MOTORS OR SOMETHING. I SPENT $5000 ON A NEW MOTOR AND FORD TOLD ME IT IS A KNOWN ISSUE AND TO CONTACT YOUR AGENCY AS IT IS UNDER INVESTIGATION.

WHILE IN MOTION ON AN OREGON COASTAL HIGHWAY AT ABOUT 35 MPH VEHICLE HESITATED MADE A LOUD NOISE AND QUIT. AT THE TIME VEHICLE HAD ABOUT 72000 MILES ON IT, AND NEVER GAVE A WARNING INDICATOR, SHOWING ANYTHING WAS WRONG. AS A RESULT THE ENGINE HAD TO BE REPLACED. THE ONLY INDICATOR THE SERVICING DEALER PROVIDED REGARDING THE FAILURE WAS A MISFIRE IN NUMBER 3. THE PRODUCT IS DEFECTIVE EITHER IN CONSTRUCTION OR SOFTWARE AS NON WARNING WAS GIVING THAT ANYTHING WAS WRONG. PREVIOUSLY ON 2 DIFFERENT OCCASIONS AT 2 DIFFERENT LOCATIONS I TOOK VEHICLE IN BECAUSE IT SEEMED TO BE IDLING LOW AND BOTH DEALERS STATED NOTHING WRONG.

TL* THE CONTACT OWNS A 2013 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 73 MPH WITH THE CRUISE CONTROL ACTIVATED, THE SERVICE INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE LOST POWER AND REDUCED SPEED. THE DRIVER COASTED TO THE SIDE OF THE ROAD AND STOPPED THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

THE THROTTLE IS ERRATIC. SOMETIMES ACCELERATION FROM A STOP IS SMOOTH AND SOMETIMES ITS AS IF THE THROTTLE IS BINDING AGAINST SOMETHING. OTHER TIMES THE THROTTLE IS DEPRESSED AND NOTHING HAPPENS UNTIL THE VEHICLE SUDDENLY LURCHES FORWARD. THE LAST EPISODE WAS PULLING INTO A PARKING PLACE AND THE ENGINE SUDDENLY WENT INTO IDLE. I MASHED THE GAS MORE AND MORE AND IT SUDDENLY ALMOST LURCHED OVER THE CURB. I HAVE HAD IT TO[XXX] IN PLANO TEXAS ON SEVERAL OCCASIONS, EVEN LEAVING IT FOR SEVERAL DAYS FOR THEM TO DRIVE. THEY CHANGED SEVERAL ITEMS ON THE TRANSMISSION, BUT IN THE LAST FEW DAYS IT HAS WORSENED(MORE FREQUENT). THERE ARE NO ERROR CODES, BUT IT IS BECOMING UNSAFE TO DRIVE. I HAVE TO LEAVE THE CAR WITH A PARKING VALET WHEN MY WIFE RECEIVES MEDICAL TREATMENT AND THIS COULD BE PROBLEMATIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR