2013 Ford Expedition

Since more than 18 months, we have the known intermittent problem described in TSB [XXX], where all of a sudden the wrench appears, speedometer drops to zero and car can't change gear anymore. Sometimes going to manual gears works, sometimes car needs to be stopped, locked and completely shut down several times for the problem to go away. Before turning off, error P0720 appears (as described in TSB [XXX]). Car taken to garage in January 2023 where it was for 3 weeks. Technicians drove it for 11 miles (!) and could not reproduce the problem so could not do the required work ie changing the molded leadframe. Now, in January 2024 the problem happened again and this time the Check Engine light came on. The same error code P0720 was now permanently stored. Took the car to the garage, where they were able to diagnose the problem and ... replaced the molded leadframe. This at an out of pocket cost of $1,300. Contacted Ford and they say there is no program or financial assistance in place for this problem, despite all the information that can be found. It is clear this a general problem of all 6R80 gearboxes beyond the time periods stated in the recall. Ford is negligent by not doing a recall on all cars having this gearbox. Nobody is looking at this issue at Ford, when creating a case number they say no program exists, and state paperwork and proof can be sent to a PO BOX in Dearborn (not even an email address to send attachments in this 21st century). All ways to discourage people to react, send in documents or claim documents did not arrive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Ford Expedition. The contact stated while driving 70 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission molded leadframe. The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 19N01, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 135,000.

The contact owns a 2013 Ford Expedition. The contact stated while driving 65 MPH, the vehicle independently decelerated to 0 MPH. The check engine warning light and the wrench symbol was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due to a faulty main control valve body in the transmission. The vehicle was repaired; however, the failure reoccurred. The manufacturer was made aware of the failure and advised the contact to call NHTSA Hotline for assistance. The failure mileage was approximately 200,080

Transmission, is available for inspection upon request, trans will downshift to 1st gear causing rear wheels to lock up, speedometer to read zero mph, wrench to be displayed, and dashes across digital display on mph. called dealer and was told out of recall/warranty parameters, as well as ford corporate customer service. No inspection, only verbal verification from dealer. No advance warning before malfunction.

The contact owns a 2013 Ford Expedition. The contact stated while driving 40 MPH, the vehicle downshifted unexpectedly, causing the contact to lose control of the vehicle. The powertrain warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that they could not assist because the vehicle was not under warranty. The failure mileage was approximately 191,000.

The transmission is shifting dangerously. All the lights on the dash are flashing and the speedometer doesn't work. We were driving at highway speed and the transmission shifted into first gear causing an abrupt slowing of the Expedition. When we stopped at a red light the vehicle would remain in third gear and therefore we couldn't accelerate from a stopped position. This was previously addressed in TSB 13-6-8. There are many Ford vehicles on the road with this dangerous problem. I'm requesting that you encourage Ford to repair the transmission lead frame for the life of the vehicle. As second owner of this vehicle, I never received the notice of this problem and didn't discover it until after I was having problems. We drove 80 miles home Christmas day with our emergency flashers on because nothing was open. Ford service was closed on Monday December 26. On Tuesday, December 27 we took vehicle for repairs. We were notified that our extended warranty expired on Monday December 26, so they are not going to pay. This is a well documented problem that Ford has had and I've read many complaints from their customers. To make matters worse the transmission lead frame is on National backorder and Ford cannot repair my vehicle. I refuse to drive it because I'm afraid it will come to an abrupt stop while I'm driving.

Transmission fluid cooler line ruptured causing loss of propulsion. There is a known and common problem with the cooler lines breaking at the fitting where the Transmission lines meet the cooler. There is a meeting of dis-similar metals (Aluminum and Steel) in this fitting that is thought to increase the risk of fracture. There are multiple reports of the fitting fracturing in the same place in Ford Forums and Youtube videos. This affects the Ford F150s, Expeditions and similar Lincoln models.

The contact owns a 2013 Ford Expedition. The contact stated that while driving at 50 MPH, the transmission suddenly downshifted into first gear. The vehicle was taken to the dealer where it was diagnosed with brake sensor and transmission failure. The dealer replaced an unknown transmission part; however, the failure recurred. The vehicle was taken back to the dealer, but the dealer could not duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 82,702.

My vehicle suddenly shifted into first gear causing it to slow down abruptly. If someone were behind me there would be a high probability that they would hit me from behind since the slowdown was caused by a down shift and there would be no brake lights. This same thing happened to me two years ago and I brought it to the Ford dealer for service. They did not try to reproduce the problem because there is a TSB 19B05. They reprogrammed the Powertrain module. I did not experience this problem again until 8/30/2021 (I think, it could have been 8/23). At which point I started looking into this. Apparently Ford knows this is a problem and has extended the warranty on the affected part (see Customer Satisfaction Program 19N01). But, they will not perform the needed repair unless I have the Wrench light on my dashboard. There is every indication that my vehicle has a problem with OSS sensor because three times (in the past few weeks) my vehicle has either downshifted or failed to shift out of first gear and all three times the speedometer read 0 (not operational) even though I was going 25 - 30 mph. I think there should be a recall on this part because if I was going at a high rate of speed in heavy traffic this would be a disaster. In the mean time I am driving on side roads hoping that the light comes on so that I can get this fixed. I looked into having the repair done and the estimate is $1100.

While I was driving my vehicle on the highway it just downshifted from 5th gear to a much lower gear causing my vehicle to come to an almost complete stop in traffic. Also my speedometer quit working and my vehicle transmission was stuck in the lower gear. I had to pull off on the shoulder during traffic and avoid being hit by another car. I was able to turn the vehicle and then restart it to get the transmission to shift into another gear. I was fortunate enough to be able to get home but that did not correct the issue Ford created to my and my family's safety. Ford knows this is an issue and had a recall out there for the issue but because my vehicle is out of the mileage for the warranty they will not repair the issue at their cost. The dealership confirmed the issue is the same as the recall-- replacement of transmission molded leadframe is necessary. Ford will not cover the repair cost because it is out of the mileage and also the extended date 11/30/2019.