2016 Ford Escape

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. THE CONTACT STATED THAT AFTER REFUELING, THE VEHICLE WOULD NOT IMMEDIATELY RESTART. AFTER RESTARTING THE VEHICLE, WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000. THE CONSUMER STATED SNOW WAS ENTERING THE VEHICLE AT THE HATCH AND THE DRIVER SIDE BACK DOOR.

I WAS ON MY WAY HOME AFTER DROPPING MY HUSBAND OFF AT WORK WHEN MY LOW TIRE PRESSURE LIGHT CAME ON. I TURNED AROUND AND HEADED TO THE NEAREST GAS STATION WITH FREE AIR. I DROVE FOR APPROXIMATELY ANOTHER 10 MINUTES AND WAS ONLY TWO BLOCKS FROM THE GAS STATION. I WAS STOPPED AT A RED LIGHT ON A MAIN ROAD DURING MORNING RUSH HOUR. THE LIGHT TURNED GREEN. FROM A DEAD STOP, I ACCELERATED TO ABOUT 25 MPH, JUST GOT PAST THE INTERSECTION, WHEN THE ENGINE LIGHT CAME ON AND THE VEHICLE SUDDENLY LOST POWER AND THE GAS PEDDLE STOPPED WORKING. I ONLY HAD ENOUGH MOMENTUM TO MAKE IT ABOUT 50 FEET BEFORE THE VEHICLE STOPPED COMPLETELY. LUCKILY, I MADE IT ALMOST ALL THE WAY INTO A LEFT TURN LANE. THE TRAFFIC PASSING WAS SO CLOSE THAT MY CAR SHOOK EACH TIME I WAS PASSED. I WAS TERRIFIED I'D BE STRUCK FROM BEHIND BY A PASSING VEHICLE. I CALLED THE DEALERSHIP TO INFORM THEM OF WHAT HAPPENED AND THAT I'D BE HAVING MY CAR TOWED TO THE DEALERSHIP. HAVING NO IDEA WHAT HAD HAPPENED, I WASN'T SURE IF I'D DO MORE DAMAGE BY TRYING TO START THE CAR AGAIN, SO I CALLED A TOW TRUCK. THE DEALERSHIP DID NOT OFFER TO TOW MY VEHICLE FOR ME AND I HAD TO PAY $75 FOR THE TOW. AFTER THE DEALERSHIP LOOKED AT THE CODES, THEY TOLD ME THE ELECTRONIC THROTTLE BODY HAD FAILED AND HAD TO BE REPLACED. IT COST ME JUST UNDER $400 IN TOTAL FOR THE REPAIR. MY VEHICLE IS NOT UNDER WARRANTY ANYMORE, SO THIS WAS 100% OUT OF POCKET FOR ME.

I PUT MY VEHICLE IN PARK AND THEN TRIED TO PUT VEHICLE BACK IN GEAR. GEARSHIFT WOULD NOT MOVE WHEN BRAKE WAS DEPRESSED AND VEHICLE WAS ACTUALLY IN NEUTRAL I HAD TO PUT EMERGENCY BRAKE ON TO PREVENT VEHICLE FROM ROLLING AND HAVE VEHICLE TOWED TO HAVE BUSHING JOINING TRANSMISSION TO SHIFTER CABLE REPLACED. THIS IS SOMETHING THAT HAS BEEN COVERED UNDER PREVIOUS RECALL FOR 2014 ESCAPES AND VERY OBVIOUSLY IS STILL A PROBLEM.

THE TRANSMISSION NOT IN PARK IS SHOWING AND WHAT HAPPENS IS MY CAR TENDS TO GO FORWARD IF I PUT IT IN REVERSE AND GO IN REVERSE WHEN I PUT IT IN DRIVE BUT IT ALSO GO FORWARD WHENEVER I FIRST TURN MY CAR ON THAT ALL HAPPENS WHEN I CHANGE GEARS TO PROCEED TO DRIVE. MY CAR ALSO STAYS IN 3RD AND 4TH YEAR WHEN I DRIVE THE RPM GOES UP REALLY HIGH EVEN IF I'M JUST GOING 20MPH. IF I DO DRIVE MY CAR AT TIMES IT WILL ALL OF A SUDDEN SLOW DOWN AND STOP MOVING SO I HAVE TO PULL OVER TURN OFF MY CAR WAIT A BIT AND THEN TURN IT BACK ON AND THEN IT'S GOOD TO GO FOR A FEW MILES AND MY CAR UNEXPECTEDLY WILL MOVE FOR EXAMPLE I WILL BE IN PARK ABOUT TO CHANGE GEARS INTO REVERSE AND MY CAR WILL GO FORWARD I HAVE TO SLAM ON BREAKS SO I DON'T CRASH IT DOES THIS EVEN IF I AM PARKED AND I PUT MY CAR INTO DRIVE MY CAR WILL GO INTO REVERSE THIS ACTUALLY HAPPENED TO ME WHEN I WAS AT THE GROCERY STORE.

VEHICLE WAS DRIVING ON INTERSTATE WHEN IT STARTED HESITATING AND RPMS REVVING UP AND DOWN CHAOTICALLY. NO CHECK ENGINE OR SERVICE LIGHTS WERE ON. VEHICLE TOWED HOME, AND DRIVEN TO DEALERSHIP NEXT DAY. SAME PROBLEM STARTED HAPPENING WHEN THE CHECK TRANSMISSION LIGHT CAME ON AND VEHICLE WOULD NOT MOVE. DEALERSHIP HAD IT FOR A WEEK AND SAID THE TORQUE CONVERTER IS COMING APART INSIDE THE 6F35 TRANSMISSION AND NEEDS TO BE REPLACED AT A COST OF 5400 FOR A REMAN OR 3400 OVERHAUL. VEHICLE AT 75K MILES. CODES P0219/P0735/P0731. CONTACTED FORD MOTOR CO AND THEY DID NOT OFFER ANY ASSISTANCE WHEN NOTIFIED OF THIS FAULT. THE CSR SAID THERE IS NO ONE AT FORD MOTOR COMPANY THAT COULD LET ME KNOW HOW MANY COMPLAINTS THEY HAVE RECEIVED ON THE 6F35 TRANSMISSION, DESPITE EMPLOYING 175,000 PEOPLE. THERE ARE NUMEROUS COMPLAINTS ON TRANSMISSION FAILURE ON THIS VEHICLE AND IT NEEDS TO BE ADDRESSED BY FORD. IT IS ABSOLUTELY ABSURD THAT A CAR WITH 75K MILES NEEDS A NEW TRANSMISSION AND FORD WILL NOT OFFER ANY ASSISTANCE DESPITE BEING PAID 28,000 FOR THE VEHICLE! FORD NEEDS TO RECALL THIS TRANSMISSION AND OWN UP TO THEIR FAULTY MANUFACTURING, AGAIN TRANSMISSION JUST RANDOMLY GOING OUT WITH NO PRIOR ISSUES SHOULD BE A HUGE RED FLAG. FORD DOESN'T EVEN RECOMMEND TRANSMISSION SERVICE ON THIS VEHICLE UNTIL 150K

THIS VEHICLE HAS AN ELECTRIC POWER STEERING THAT TURNS OFF WHILE DRIVING MAKING IT IMPOSSIBLE TO STEER PROPERLY. TO GET THE STEERING TO WORK AGAIN YOU NEED TO GET TO THE SIDE OF THE HIGHWAY (WHICH IS NOT EASY), MAKE A COMPLETE STOP, TURN THE IGNITION OFF AND THEN BACK ON TO GET THE STEERING TO WORK SAFELY AGAIN. THIS HAS HAPPENED OVER 100 TIMES, INCLUDING FIVE TIMES THIS WEEK. IN LOOKING AT FACTORY RECALLS, MANY 1000S OF FORDS, OF MANY YEARS AND MODELS HAVE HAD FACTORY RECALLS FOR THIS SAME ISSUE. BUT, NOT THIS SPECIFIC VIN NUMBER. I NEED TO GET A FACTORY RECALL WHICH INCLUDES THIS VIN NUMBER BEFORE THEIR IS A FATAL ACCIDENT INVOLVING THIS CAR.