2016 Ford Escape

The contact owns a 2016 Ford Escape. In July of 2022, the contact received a safety recall notification from the NHTSA under Campaign Number: 22V413 stating "the bushing that attaches the shifter cable to the transmission may degrade or detach." The owner then received another letter in October 2022 stating that remedy parts were available in which the owner took the vehicle to the local Ford dealership to have it repaired on November 17, 2022. At approximately 5:30am on December 28, 2022 the contact owner was heading to work. When the light turned green at a major intersection, the contact owner's stated the vehicle hesitated accelerating at low speeds despite being in gear (D). Fortunately, the owner pulled over at a shopping center parking lot and had the vehicle towed to the local Ford dealership. At the time of failure, no warning lights or messages were illuminated or displayed from the dashboard. Later that morning, the owner's son reproduced the issue and documented it on video. When the owner's son put the car into reverse (R) the car moved forward and when put into drive (D). The opposite occurred along with hearing a grinding (increased RPMs) and a popping noise when finally in gear. The failure mileage on the vehicle was 135,373 miles. The local Ford dealership confirmed the transmission pump had failed and would cost $1,600 out of the owner's pocket to tear down the transmission despite the owner purchasing an 3rd party extended warranty service from the local Ford dealership.

Anytime I run the heat and the car is idling, there is a very strong gas smell. I am guessing that when the car is moving, the air flow pushes/pulls it out as it's not as strong then. It's strong enough to make you cough and I would guess make you sick if you didn't turn the heat off. It's been occurring since October and happens every time I try to use the heat. I took it to Gaplin Ford in Prescott to get it looked at. Instead of being honest and saying they couldn't figure out what the problem was and reaching out to Ford corporate, they lied and said the smell went away. It in fact did not go away. They 100% lied about the smell going away. After picking up my car, I no sooner got to the stop light at the edge of their property and the gas smell was there. I'm guessing they can't find a leak, but a gas smell is nothing to just brush off. I just took the car in this past week, I work from home and we don't always use my car so we didn't realize this was an actual issue until recently, and the car didn't just get gas spilled on it or run over spilled gas at a gas station.

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed on the highway, the transmission was slipping, and the vehicle stalled and lost motive power with the transmission fault warning light illuminated. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the transmission needed to be replaced after retrieving 8 transmission failure codes. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 83,000.

The contact owns a 2016 Ford Escape. The contact stated while pulling out of his driveway, the vehicle failed to accelerate as designed. The contact stated that there was a burning odor coming from the vehicle. There was no warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced and that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 100,000.

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as a coolant intrusion into the engine cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.

On December 20, 2022, I was driving down a highway exit ramp when my car just stopped accelerating. I managed to exit but the car abruptly and without warning slowed to a crawl. I stepped on the accelerator but the car slowed and then suddenly lurched forward. At the time, traffic was extremely heavy and I could not pull over. It continued to violently lurch forward. Then for the first time the transmission light came on. I managed to park my car and call AAA. My car was towed to the Ford dealership where it was purchased for service. After diagnostic testing, the dealership informed me that the transmission seriously malfunctioned and it would cost $6,400 to repair. It would also take twelve weeks for them to get the parts to fix the car. The car only has approximately 109,000 miles and I drive it short distances 3 to 4 times a week. I did not receive a single advanced warning about my transmission until it failed.