2016 Ford Escape

Vehicle would drop out of gear while driving or at a complete stop. I would press on the accelerator to go; however, the car would be unable to move forward. I would have to put the vehicle in park, turn off the ignition, and then restart the vehicle at which point, the car may move for about a mile before dropping out of gear again. This would be a continuous process until I could get the vehicle somewhere safe. The vehicle has stopped moving forward while driving on the highway, which causes a safety hazard for every drive on the road. Researching the problem, there are multiple people complaining of the vehicle having transmission problems and Ford has not done a recall knowing that a vehicle that is not in motion on the highway can be life threatening to many others. The vehicle was take to a Ford service facility and their comment has been "we know it is an issue but your transmission is bad and you need a new one."

The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was at the dealer for an oil change and tire rotation, the contact was informed that the lug nuts on all four wheels had become swollen and could not be removed. The vehicle was not repaired. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 49,436.

My 2016 Ford Escape was included in a recall for a bushing related to the functioning of the transmission. While at home the car stopped shifting and wouldn’t move. The car was towed to the nearest Ford dealership and it was confirmed that the problem was with the recalled part. It was repaired but not even 90 days later the same thing happened only this time while driving through the mountains to my job site. It was towed again to the same dealership who is now telling us we need a new transmission. This is all very coincidental since we have had no trouble whatsoever with the transmission until this point. This vehicle is not safe to drive and we contend that it is likely due to the related recall.

Since purchasing this vehicle there have been many issues. I had purchased the additional warranties also only to have the dealership say they were not covered. First my roof leaked. Had to take to a repair shop through the dealership, luggage racks had to be taken off and welds redone. Next the catalytic converters went bad with only approximately 50,000 miles. Ford would not talk to me and the dealership stated it is not covered under the extended warranty. Somehow I paid minimal repairs but during that time their best mechanic was fired. Next the Continental tires pealed. I had the tire warranty and the dealership would not cover. I called Continental they stated that they knew these tires were bad but yet they were still sold on vehicles! After much complaining and stress all but $400 was covered by Continental. The dealership did very little. At approximately 65,000 the engine blew. I found out by a local repair shop that Ford had an Escape safety issue on their site about the engines. After speaking with Ford twice they refused to speak to me any longer and only the dealership if I wanted the engine replaced. I did and was given numerous different amounts it would cost me. Since this was Ford's manufacturing issue I should have paid nothing. It took over 4 months to repair my vehicle. I had to complain to Ford and the dealership to get a loaner. I am a 66 year old single women who depended on the quality of Ford. I had tried to email Ford representatives and call with no reply ever. Each of these issues had no warnings lights nor were there any problems prior to the issues occurring. These issues could have caused major accident by the engine quitting in traffic or blowing, and the tires pealing. Ford motor needs to pay for all these issues. There needs to be a class action suit.

Vehicle engine started smoking. Coolant fluid and oil entered the engine compartment caused engine failure and blown rod and more damage to engine. Dealer estimated $12,000 to replace engine. Research determined that many of these vehicles have had similar issues. Very dangerous situation under any circumstance but more so when this occurred on a busy interstate highway. There is currently a class action lawsuit, [XXX]et al v. Ford Motor Company, case no. [XXX] that addresses the failure of Ford to properly address the engine defect. I am not a party to that lawsuit. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).