Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
880–25K
7425–50K
11950–75K
23375–100K
488100–150K
209150K+
1,211 reports with mileage · 183 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Suspension. Review the 459 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 434 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 153 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
40 crash reports20 fire reports20 injury reports
What owners actually said
1,394 reports
166,000 miles · Jul 9, 2013
Structure
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, HE HEARD A LOUD THUMP FROM THE REAR PASSENGER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE FAILURE WAS CONTRIBUTED TO RUST CORROSION NEAR THE REAR END OF THE FRAME. THE VEHICLE WAS NOT…
Read full complaint
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, HE HEARD A LOUD THUMP FROM THE REAR PASSENGER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE FAILURE WAS CONTRIBUTED TO RUST CORROSION NEAR THE REAR END OF THE FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 166,000. UPDATED 8/19/13 *CN
NHTSA ODI #10523963
110,000 miles · Jul 9, 2013
Suspension
WHILE DRIVING MY FORD ESCAPE, THE RIGHT REAR SHOCK PUNCHED THROUGH THE RIGHT REAR FENDER WELL BECOMING UNATTACHED. AFTER FURTHER INSPECTION THE FENDER WELL AND PART OF THE SHOCK MOUNT WAS COMPLETELY RUSTED OUT AND UNABLE TO SUPPORT THE SHOCK. I HAVE NOTIFIED THE FORD DEALER AND FORD'S CUSTOMER RELATIONS AND WAS TOLD THEY KNOW O…
Read full complaint
WHILE DRIVING MY FORD ESCAPE, THE RIGHT REAR SHOCK PUNCHED THROUGH THE RIGHT REAR FENDER WELL BECOMING UNATTACHED. AFTER FURTHER INSPECTION THE FENDER WELL AND PART OF THE SHOCK MOUNT WAS COMPLETELY RUSTED OUT AND UNABLE TO SUPPORT THE SHOCK. I HAVE NOTIFIED THE FORD DEALER AND FORD'S CUSTOMER RELATIONS AND WAS TOLD THEY KNOW OF NO PROBLEM AND THAT THE CAR IS OUT OF WARRANTY AND NOTHING THEY CAN DO. AFTER RESEARCHING THIS PROBLEM ON THE WEB, I'VE FOUND A NUMBER OF FORD ESCAPE OWNERS WHO HAVE THE SAME RIGHT REAR FENDER WELL RUST PROBLEMS. THIS LEADS ME TO BELIEVE THAT IT MUST BE FORD MANUFACTURING DEFECT IN RUST PROOFING THEIR MATERIALS AND THEY SHOULD STAND BEHIND THEIR PRODUCTS. THERE SHOULD BE A RECALL BEFORE SOMEONE GETS HURT. *TR
NHTSA ODI #10523957
Mileage unknown · Jul 3, 2013
Suspension
VEHICLE WAS SOLD TO ME WITH THE REAR PASSENGER SIDE WHEEL WELL WEAR THE SHOCK, TIRE, AND FUEL SYSTEM IS LOCATED IT IS CORRODED OFF ITS FRAME. THERE IS NO RECALL OR POSSIBLE PART IN THE US TO BE FOUND FOR REPAIR ALSO THE DEALERSHIP SAID I WAS THE CAUSE OF THIS PROBLEM AND THEY WOULD DO NOTHING TO HELP ME OR REFUND MY MONEY OR EXC…
Read full complaint
VEHICLE WAS SOLD TO ME WITH THE REAR PASSENGER SIDE WHEEL WELL WEAR THE SHOCK, TIRE, AND FUEL SYSTEM IS LOCATED IT IS CORRODED OFF ITS FRAME. THERE IS NO RECALL OR POSSIBLE PART IN THE US TO BE FOUND FOR REPAIR ALSO THE DEALERSHIP SAID I WAS THE CAUSE OF THIS PROBLEM AND THEY WOULD DO NOTHING TO HELP ME OR REFUND MY MONEY OR EXCHANGE VEHICLES AS THEY WERE INFORMED OF THE PROBLEM AND SHOWN THE VEHICLE NOT EVEN 22 DAYS LATER FROM PURCHASE DATE. *TR
NHTSA ODI #10523107
141,000 miles · Jul 1, 2013
Suspension
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, HE HEARD A LOUD POP. THE CONTACT STOPPED THE VEHICLE AND UPON FURTHER EXAMINATION, NOTICED THAT THE REAR PASSENGER SIDE STRUT MOUNT HAD BECOME DETACHED FROM THE VEHICLE DUE TO CORROSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICL…
Read full complaint
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, HE HEARD A LOUD POP. THE CONTACT STOPPED THE VEHICLE AND UPON FURTHER EXAMINATION, NOTICED THAT THE REAR PASSENGER SIDE STRUT MOUNT HAD BECOME DETACHED FROM THE VEHICLE DUE TO CORROSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 141,000.
NHTSA ODI #10522567
Mileage unknown · Jun 27, 2013
StructureSuspension
RIGHT REAR WHEEL HOUSING RUSTS COMPLETELY THROUGH ALLOWING THE SHOCK TO DETACH FROM THE VEHICLE. AFTER AN ONLINE SEARCH THIS IS A VERY COMMON INCIDENT. AFTER CONTACTING THE LOCAL FORD DEALER, THERE IS A BACK-ORDER ON THE RIGHT REAR WHEEL HOUSING WITH NO EXPECTED DATE OF DELIVERY. THIS IS THE ONLY WHEEL HOUSING ON THE VEHICLE THA…
Read full complaint
RIGHT REAR WHEEL HOUSING RUSTS COMPLETELY THROUGH ALLOWING THE SHOCK TO DETACH FROM THE VEHICLE. AFTER AN ONLINE SEARCH THIS IS A VERY COMMON INCIDENT. AFTER CONTACTING THE LOCAL FORD DEALER, THERE IS A BACK-ORDER ON THE RIGHT REAR WHEEL HOUSING WITH NO EXPECTED DATE OF DELIVERY. THIS IS THE ONLY WHEEL HOUSING ON THE VEHICLE THAT IS RUSTING OUT AND CAUSING ISSUES. THE ONLY TIME YOU START TO REALIZE THAT THERE IS AN ISSUE IS IF YOU START THE HEAR A "CLUNK" COMING FROM THE CAR, HOWEVER; THERE IS A RUBBERIZED UNDERCOAT THAT PREVENTS YOU FROM SEEING THE DAMAGE UNTIL IT IS TOO LATE OR A KNOWLEDGEABLE MECHANIC WITH THE ISSUE LOOKS SPECIFICALLY AT THE WHEEL HOUSING. *TR
NHTSA ODI #10522139
106,000 miles · Jun 26, 2013
Structure
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, A LOUD THUMPING NOISE EMITTED FROM THE PASSENGER REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS STATED THE UNIBODY WAS COMPLETELY RUSTED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FA…
Read full complaint
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, A LOUD THUMPING NOISE EMITTED FROM THE PASSENGER REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS STATED THE UNIBODY WAS COMPLETELY RUSTED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. MAH *TR
NHTSA ODI #10521966
30,000 miles · Jun 18, 2013
Structure
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT UPON INSPECTION, IT WAS FOUND THAT THE PASSENGER'S SIDE REAR WHEEL WELL WAS PERFORATED DUE TO RUST. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE SHEET METAL HAD ALSO BECOME COMPLETELY CORRODED DUE TO RUST. THE MANUFACTURER WAS CONTACTED ABOU…
Read full complaint
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT UPON INSPECTION, IT WAS FOUND THAT THE PASSENGER'S SIDE REAR WHEEL WELL WAS PERFORATED DUE TO RUST. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE SHEET METAL HAD ALSO BECOME COMPLETELY CORRODED DUE TO RUST. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000 AND THE CURRENT MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10520457
105,000 miles · Jun 17, 2013
Service Brakes
THE FRONT BRAKE LINE ON THE PASSENGER SIDE BLEW OUT LEAKING BRAKE FLUID, WAS PULLED IN TO GARAGE. NOW TODAY 6/17/2013 THE DRIVERS SIDE BRAKE LINE BLEW OUT LOSING BRAKES COMPLETELY, BOTH TIMES VERY DANGEROUS. *TR
NHTSA ODI #10520153
169,000 miles · Jun 17, 2013
Suspension
I WAS DRIVING DOWN THE ROAD WHEN I STARTED HEARING A LOUD BANGING NOISE COMING FROM THE BACK OF MY ESCAPE. I PULLED OVER TO THE SIDE OF THE ROAD TO INSPECT WHAT COULD BE BANGING AROUND, DIDN'T SEE ANYTHING. DROVE THE ESCAPE OVER THE WEEKEND THE NOISE KEPT GETTING LOUDER, STARTED INSPECTING THE WHOLE OUTSIDE OF THE CAR THAT IS …
Read full complaint
I WAS DRIVING DOWN THE ROAD WHEN I STARTED HEARING A LOUD BANGING NOISE COMING FROM THE BACK OF MY ESCAPE. I PULLED OVER TO THE SIDE OF THE ROAD TO INSPECT WHAT COULD BE BANGING AROUND, DIDN'T SEE ANYTHING. DROVE THE ESCAPE OVER THE WEEKEND THE NOISE KEPT GETTING LOUDER, STARTED INSPECTING THE WHOLE OUTSIDE OF THE CAR THAT IS WHEN I NOTICED THE WHOLE REAR PASSENGER SIDE WHEEL WELL HAD RUSTED AWAY AND NOTHING WAS SUPPORTING THE SHOCK. VEHICLE LOOKS UNSAFE TO DRIVE. *TR
NHTSA ODI #10520098
70,000 miles · Jun 13, 2013
Wheels
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER FOR UNRELATED REPAIRS, THE TECHNICIAN STATED THAT THE REAR PASSENGER SIDE INNER WHEEL HOUSE WAS CORRODED. THE TECHNICIAN STATED THAT THE PART NEEDED FOR REPAIR WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS…
Read full complaint
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER FOR UNRELATED REPAIRS, THE TECHNICIAN STATED THAT THE REAR PASSENGER SIDE INNER WHEEL HOUSE WAS CORRODED. THE TECHNICIAN STATED THAT THE PART NEEDED FOR REPAIR WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *TR
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence & remedy
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Additional source detail variants (2)
Power Train:automatic Transmission:lever And Linkage:floor Shift
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
Consequence & remedy
Consequence: If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITHOUT SIDE AIR CURTAINS OR MOONROOFS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT." DURING TESTING, THE FREE MOTION HEAD FORM REGISTERED A MEASUREMENT ABOVE THE PERMITTED LIMIT AT THE LEFT HAND A-PILLAR TRIM AREA.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, PERSONAL INJURY TO OCCUPANTS MAY OCCUR.
Remedy: DEALERS WILL MAKE MODIFICATIONS TO THE ENERGY ABSORBING MATERIAL LOCATED ABOVE THE HEADLINER IN THE AFFECTED AREA FREE OF CHARGE. THE RECALL BEGAN ON MAY 19, 2006. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
CERTAIN 2004-2005 SPORT UTILITY VEHICLES AND CERTAIN 2001-2003 SPORT UTIITY VEHICLE HAVING REAR LIFTGATE COMPONENTS SERVICED WITH 2004 EQUIVALENT COMPONENTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, 'DOOR LOCKS AND DOOR RETENTION COMPONENTS.' THE REAR LIFTGATE LATCHING SYSTEM DOES NOT MEET THE INERTIA LOAD REQUIREMENT IN ONE DIRECTION.
Consequence & remedy
Consequence: IF THE LIFTGATE IS LEFT UNLOCKED, THERE IS THE POTENTIAL THAT IT MAY OPEN DURING A CRASH.
Remedy: DEALERS WILL REPLACE THE REAR LIFTGATE LATCH RELEASE ROD, THE RELEASE ROD ATTACHMENT CLIP AND THE DOOR HANDLE RETURN SPRING. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
Illustration