Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
880–25K
7425–50K
11950–75K
23375–100K
488100–150K
209150K+
1,211 reports with mileage · 183 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Suspension. Review the 459 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 434 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 153 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
40 crash reports20 fire reports20 injury reports
What owners actually said
1,394 reports
150,000 miles · Jul 18, 2016
Suspension
THE SHOCK MODULE ON THE RIGHT REAR PASSANGER SIDE HAS DETERIORATED AND HAS BECOME DISLODGED FROM THE WHEEL WELL. THIS HAS MADE THE SUV UNDRIVABLE. THIS HAPPENED WHILE DRIVING ON A NEWLY PAVED ROAD, GOING OVER A GENTLE HILL. WHILE DRIVING THE VEHICLE OVER THE HILL, THERE WAS A LOUD CLANK AND THE VEHICLE SERVED SLIGHTLY (THANKF…
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THE SHOCK MODULE ON THE RIGHT REAR PASSANGER SIDE HAS DETERIORATED AND HAS BECOME DISLODGED FROM THE WHEEL WELL. THIS HAS MADE THE SUV UNDRIVABLE. THIS HAPPENED WHILE DRIVING ON A NEWLY PAVED ROAD, GOING OVER A GENTLE HILL. WHILE DRIVING THE VEHICLE OVER THE HILL, THERE WAS A LOUD CLANK AND THE VEHICLE SERVED SLIGHTLY (THANKFULLY NO ONCOMING TRAFFIC WAS PRESENT). UPON DRIVING HOME THERE IS AN EVIDENT CLANKING HEARD IN THE REAR AND THE SUV CAN BE FELT TO SWERVE SLIGHTLY FROM LEFT TO RIGHT. THIS OCCURRENCE HAS ONLY HAPPENED TO THE RIGHT WHEEL WELL AND IS NOT EVIDENT IN ANY OTHER WHEEL WELL. IF ROAD SALT OR WEATHER CONDITIONS WERE TO BLAME, EQUAL DISTRIBUTION AT ALL 4 WHEEL WELLS WOULD BE EVIDENT, BUT THE OTHER 3 ARE FINE WITH NO RUST OR DETERIORATION PRESENT. SEARCHES ON THE INTERNET HAVE SEEN THOUSANDS OF SIMILAR COMPLAINTS, ALONG WITH PICTURES AND THE DAMAGE ALL APPEARS TO BE THE SAME - AND ALSO APPLIES TO MODEL YEARS 2004, 2005, AND 2006.
NHTSA ODI #10885684
114,000 miles · Jul 18, 2016
Suspension
LAST MONDAY MY 2005 FORD ESCAPE CARGO AREA ITEMS STARTED BUMPING SEVERELY WHEN GOING OVER ROAD IMPERFECTIONS. BY FRIDAY THE SUSPENSION WAS SHIFTING WHEN DRIVING OVER SAME IMPERFECTIONS. I GOT OUT AND LOOKED AT THE BACK END AND FOUND THAT THE RIGHT REAR SHOCK MOUNT HAS RUSTED COMPLETED THROUGH THE WHEEL WELL. I ONLY HAVE 114,000 …
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LAST MONDAY MY 2005 FORD ESCAPE CARGO AREA ITEMS STARTED BUMPING SEVERELY WHEN GOING OVER ROAD IMPERFECTIONS. BY FRIDAY THE SUSPENSION WAS SHIFTING WHEN DRIVING OVER SAME IMPERFECTIONS. I GOT OUT AND LOOKED AT THE BACK END AND FOUND THAT THE RIGHT REAR SHOCK MOUNT HAS RUSTED COMPLETED THROUGH THE WHEEL WELL. I ONLY HAVE 114,000 MILES ON THE CAR AND LIKE SO MANY OF THE OTHER COMPLAINTS THE MECHANIC I HAD LOOK AT IT SAID THAT SHOULDN'T HAVE HAPPENED AND SURELY THERE SHOULD BE A RECALL ON IT. WHEN I CHECKED THE INTERNET, NO RECALL. I'M VERY NERVOUS DRIVING, BUT HAVE NO OTHER OPTIONS AT THIS POINT.
NHTSA ODI #10885490
90,000 miles · Jul 18, 2016
Structure
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THE INNER FENDER WELL ON THE REAR PASSENGER SIDE HAD RUSTED AND FRACTURED. THE FAILURE CAUSED THE AXLE TO BE UNSTABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SHOCK MOUNTING BRACKET DETACHED FROM THE INNER FENDER. THE VEHICLE WAS NOT REP…
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THE INNER FENDER WELL ON THE REAR PASSENGER SIDE HAD RUSTED AND FRACTURED. THE FAILURE CAUSED THE AXLE TO BE UNSTABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SHOCK MOUNTING BRACKET DETACHED FROM THE INNER FENDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
NHTSA ODI #10885454
94,637 miles · Jul 18, 2016
Structure
RUST FRAME ON WHEEL WELLS AND OTHER FRAME ISSUES ...
NHTSA ODI #10885440
Mileage unknown · Jul 16, 2016
Steering
WHILE DRIVING WITHOUT WARNING, THE POWER STEERING COMPLETELY FAILS. ONCE STOPPED AND THE CAR IS RESTARTED, THE POWER STEERING WILL WORK OK UNTIL IT FAILS AGAIN AT AN UNKNOWN TIME. THE CAR IS NEARLY ALWAYS IN MOTION BUT HAS FAILED UPON STARTUP WHILE IN PARK. FREQUENCY IS RANDOM OVER THE LAST SIX OR MORE YEARS. THE LAST TWO TIM…
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WHILE DRIVING WITHOUT WARNING, THE POWER STEERING COMPLETELY FAILS. ONCE STOPPED AND THE CAR IS RESTARTED, THE POWER STEERING WILL WORK OK UNTIL IT FAILS AGAIN AT AN UNKNOWN TIME. THE CAR IS NEARLY ALWAYS IN MOTION BUT HAS FAILED UPON STARTUP WHILE IN PARK. FREQUENCY IS RANDOM OVER THE LAST SIX OR MORE YEARS. THE LAST TWO TIMES WAS TODAY. TURNING CAR OFF AND ON USUALLY RESETS THE FUNCTION BACK TO OPERATING.
NHTSA ODI #10885260
Mileage unknown · Jul 14, 2016
Unknown Or OtherCrash
TRAVEL NORTH ON SOUTHFIELD SERVICE DRIVE THE TRUCK SPEED UP I GOT IT TO STOP BEFORE HITTING A TRUCK A HEAD OF ME. THE LIGHT CHANGE CROSSING GRAND RIVER MAKING A RIGHT ON TO FENKELL THE TRUCK SPEED UP AGAIN UNDER ABLE TO STOP. I HIT A TRUCK IN THE REAR I WAS HOSPITALITY OVER NIGHT.
NHTSA ODI #10884810
109,475 miles · Jul 12, 2016
Structure
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT HEARD AN UNUSUAL NOISE NEAR THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME WAS RUSTED OUT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE MANUFACTURER …
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT HEARD AN UNUSUAL NOISE NEAR THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME WAS RUSTED OUT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 109,475.
NHTSA ODI #10884385
140,000 miles · Jul 7, 2016
Suspension
VEHICLE SUDDENLY STARTED MAKING A BANGING SOUND SO I TOOK VEHICLE INTO OUR MECHANIC. APPARENTLY THE PASSENGER SIDE SUSPENSION WAS NOT PROPERLY SEALED AND THE SHEET METAL IN THE WHEEL WELL HAS DETERIORATED TO THE POINT IN WHICH THE SHOCK TOWER HAS DISCONNECTED FROM THE VEHICLE FRAME. I WAS REFEREED TO A AUTO WELDING SHOP BY MY ME…
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VEHICLE SUDDENLY STARTED MAKING A BANGING SOUND SO I TOOK VEHICLE INTO OUR MECHANIC. APPARENTLY THE PASSENGER SIDE SUSPENSION WAS NOT PROPERLY SEALED AND THE SHEET METAL IN THE WHEEL WELL HAS DETERIORATED TO THE POINT IN WHICH THE SHOCK TOWER HAS DISCONNECTED FROM THE VEHICLE FRAME. I WAS REFEREED TO A AUTO WELDING SHOP BY MY MECHANIC AND WAS SURPRISED TO SEE THAT THERE WERE TWO OF THE SAME VEHICLES AT THE FACILITY HAVING THE EXACT SAME PROBLEM RESOLVED. THE MECHANIC AT THIS WELDING SHOP SAYS THAT HE IS REPAIRING PERSONALLY 3 FORD ESCAPES PER WEEK FOR THE EXACT ISSUE AND HE WAS ABLE TO SHOW ME THE TWO THAT HE HAD JUST REPAIRED OVER THE PAST TWO DAYS. I AM NOW MORE SHOCKED TO SEE THAT THERE ARE OVER 500 COMPLAINTS WITH THIS EXACT SAME COMPLAINT JUST AT THIS NHTSA.GOV SIGHT AND THAT THERE ARE LITERALLY THOUSANDS OF OTHER IDENTICAL COMPLAINTS POSTED ON THE INTERNET. THIS IS AN EXTREMELY UNSAFE SAFETY ISSUE. THE FACT IS THAT THE LOUD BANGING NOISE IS ENOUGH TO CAUSE MOST OWNERS TO PAUSE AND TO LOOK INTO THE MATTER AND THUS TYPICALLY THIS ISSUE DOES NOT RESULT IN AN ACCIDENT. HOWEVER, SAFETY ISSUES AND RECALLS SHOULD NOT ONLY INVOLVE ACCIDENTS OR CASUALTIES. THIS IS A VERY REAL PROBLEM IMPACTING EVERY SINGLE 2005 FORD ESCAPE AND COSTING CONSUMERS HUNDREDS AND THOUSANDS IN REPAIRS THAT FORD REFUSES TO ACKNOWLEDGE.
NHTSA ODI #10883356
Mileage unknown · Jul 4, 2016
Suspension
THE RIGHT REAR SHOCK MOUNT DISCONNECTED FROM THE BODY BECAUSE OF RUST...EARLY YEARS WERE RECALLED FOR THIS PROBLEM
NHTSA ODI #10882428
80,000 miles · Jul 2, 2016
StructureSuspension
WHILE DRIVING ON THE FREEWAY STARTED HEARING A LOUD SOUND AND THE CAR BECAME BUMPY AND BOUNCY. PULLED OFF THE FREEWAY, BUT COULD NOT IDENTIFY THE PROBLEM. TOOK TO A GARAGE AND TOLD RIGHT REAR INNER SHOCK MOUNT AND FENDER PANEL HAD ROTTED. FORD HAD A REPLACEMENT PART FOR THIS CONDITION, BUT DID NOT HAVE A RECALL. LABOR COST DU…
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WHILE DRIVING ON THE FREEWAY STARTED HEARING A LOUD SOUND AND THE CAR BECAME BUMPY AND BOUNCY. PULLED OFF THE FREEWAY, BUT COULD NOT IDENTIFY THE PROBLEM. TOOK TO A GARAGE AND TOLD RIGHT REAR INNER SHOCK MOUNT AND FENDER PANEL HAD ROTTED. FORD HAD A REPLACEMENT PART FOR THIS CONDITION, BUT DID NOT HAVE A RECALL. LABOR COST DUE TO WELDING WAS $1300.00, TOTAL COST 1,966.00. HOW COULD FORD HAVE A REPLACEMENT PART, BUT NOT A RECALL? TRIED 3 GARAGES ONLY 1 (WHO HAD A WELDER) WOULD CONSIDER THE JOB. CAR COULD NOT BE DRIVEN...CONDITION WORSENED QUICKLY AND HAD TO DRIVE 10 MPH TO GET ESTIMATES WITH BLINKERS ON...HOPING NO ONE WOULD HIT US. SCARY! HAD TO REPLACE INNER SHOCK MOUNT AND FENDER PANEL, INSTALL , WELD, AND SEAL. ALSO NEEDED NEW REAR SHOCKS.
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence & remedy
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Additional source detail variants (2)
Power Train:automatic Transmission:lever And Linkage:floor Shift
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
Consequence & remedy
Consequence: If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITHOUT SIDE AIR CURTAINS OR MOONROOFS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT." DURING TESTING, THE FREE MOTION HEAD FORM REGISTERED A MEASUREMENT ABOVE THE PERMITTED LIMIT AT THE LEFT HAND A-PILLAR TRIM AREA.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, PERSONAL INJURY TO OCCUPANTS MAY OCCUR.
Remedy: DEALERS WILL MAKE MODIFICATIONS TO THE ENERGY ABSORBING MATERIAL LOCATED ABOVE THE HEADLINER IN THE AFFECTED AREA FREE OF CHARGE. THE RECALL BEGAN ON MAY 19, 2006. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
CERTAIN 2004-2005 SPORT UTILITY VEHICLES AND CERTAIN 2001-2003 SPORT UTIITY VEHICLE HAVING REAR LIFTGATE COMPONENTS SERVICED WITH 2004 EQUIVALENT COMPONENTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, 'DOOR LOCKS AND DOOR RETENTION COMPONENTS.' THE REAR LIFTGATE LATCHING SYSTEM DOES NOT MEET THE INERTIA LOAD REQUIREMENT IN ONE DIRECTION.
Consequence & remedy
Consequence: IF THE LIFTGATE IS LEFT UNLOCKED, THERE IS THE POTENTIAL THAT IT MAY OPEN DURING A CRASH.
Remedy: DEALERS WILL REPLACE THE REAR LIFTGATE LATCH RELEASE ROD, THE RELEASE ROD ATTACHMENT CLIP AND THE DOOR HANDLE RETURN SPRING. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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