Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
880–25K
7425–50K
11950–75K
23375–100K
488100–150K
209150K+
1,211 reports with mileage · 183 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Suspension. Review the 459 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 434 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 153 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
40 crash reports20 fire reports20 injury reports
What owners actually said
1,394 reports
119,000 miles · Oct 18, 2018
Vehicle Speed ControlCrash
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THE BRAKE INDICATOR ILLUMINATED WHILE EXITING A PARKING AREA AND THE VEHICLE SUDDENLY ACCELERATED AT A HIGH RATE OF SPEED. AS A RESULT, THE VEHICLE DROVE OVER A MEDIAN AND CRASHED INTO A CONCRETE WALL. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A TOW YARD. TH…
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THE BRAKE INDICATOR ILLUMINATED WHILE EXITING A PARKING AREA AND THE VEHICLE SUDDENLY ACCELERATED AT A HIGH RATE OF SPEED. AS A RESULT, THE VEHICLE DROVE OVER A MEDIAN AND CRASHED INTO A CONCRETE WALL. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP12006 (ENGINE). A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000.
NHTSA ODI #11141203
112,000 miles · Oct 16, 2018
Power Train
GEAR SHIFT LEVER STUCK IN PARK- VEHICLE STARTS RUNS FINE CAN NOT GET OUT OF PARK. HAD BEEN DIFFICULT SEVERAL TIMES BUT GOT IT WORKING AFTER SEVERAL EPISODES OFF AND ON NOW STUCK IN OFF STREET PARKING AT SENIOR CENTER. APPT MADE FOREPAIR 10-17 SKILLMAN FORDGREENWOOD IN GOOD CAR EVERYTHING ELSE DEPENDABLE
NHTSA ODI #11140701
99,695 miles · Oct 9, 2018
Structure
TAKATA RECALL. THE VEHICLE WAS IN MOTION AND THE BACK OF THE FRAME/BODY METAL SNAPPED, WHEN DROVE THROUGH A NEIGHBORHOOD STREET WITH SEVERELY BAD POT HOLES. RUST ON CAR WAS AVERAGE FOR AGE AND WAS STILL DRIVE ABLE. BUT HAVEN'T DRIVEN IN MONTHS BECAUSE SCARED OF SAFETY RISK. I FEEL LIKE THE FRAME SHOULDN'T BE HAVING PROBLEMS FOR…
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TAKATA RECALL. THE VEHICLE WAS IN MOTION AND THE BACK OF THE FRAME/BODY METAL SNAPPED, WHEN DROVE THROUGH A NEIGHBORHOOD STREET WITH SEVERELY BAD POT HOLES. RUST ON CAR WAS AVERAGE FOR AGE AND WAS STILL DRIVE ABLE. BUT HAVEN'T DRIVEN IN MONTHS BECAUSE SCARED OF SAFETY RISK. I FEEL LIKE THE FRAME SHOULDN'T BE HAVING PROBLEMS FOR A CAR THAT IS ONLY 13/14 YEARS OLD. THE CORROSION OF THE METAL ON THE CAR IS VERY EXCESSIVE. THIS IS MY SECOND FORD ESCAPE IN 3 YEARS AND THEY ALL HAVE HAD BODY ISSUES WITH FAST METAL CORROSION. THE PHOTO ATTACHED ARE PHOTOS TAKEN TODAY AFTER MONTHS OF SITTING IN THE PARKING LOT.
NHTSA ODI #11139204
Mileage unknown · Oct 3, 2018
StructureSuspension
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE HEARD NEAR THE AREA OF THE REAR PASSENGER SIDE WHEEL WELL. THE CONTACT STATED THAT THERE WAS RUST IN THAT AREA, WHICH WAS AFFECTING THE SHOCKS. THE DEALER WAS NOT CONTACTED. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE, BUT COULD NOT DE…
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE HEARD NEAR THE AREA OF THE REAR PASSENGER SIDE WHEEL WELL. THE CONTACT STATED THAT THERE WAS RUST IN THAT AREA, WHICH WAS AFFECTING THE SHOCKS. THE DEALER WAS NOT CONTACTED. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE, BUT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ODI #11133154
Mileage unknown · Sep 27, 2018
Engine
ENGINE STARTS RIGHT UP JUST FINE AND IT RUNS FINE UNTIL I GO TO MAKE A STOP THE ENGINE SHUTS DOWN. IT WILL START BACK UP BUT AS SOON AS I PUT IT IN DRIVE IT WILL SHUT DOWN. I CAN LET IT SIT FOR A WHILE AND IT WILL START TO MOVE AGAIN JUST FINE. SOMETIMES I CAN DRIVE IT A WEEK AND ITS FINE AND SOMETIMES IT WILL DO IT AT EVER STOP…
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ENGINE STARTS RIGHT UP JUST FINE AND IT RUNS FINE UNTIL I GO TO MAKE A STOP THE ENGINE SHUTS DOWN. IT WILL START BACK UP BUT AS SOON AS I PUT IT IN DRIVE IT WILL SHUT DOWN. I CAN LET IT SIT FOR A WHILE AND IT WILL START TO MOVE AGAIN JUST FINE. SOMETIMES I CAN DRIVE IT A WEEK AND ITS FINE AND SOMETIMES IT WILL DO IT AT EVER STOP OR AT A SLOW YIELD. I CAN FEEL THAT ITS ABOUT TO CUT OFF AND I SHIFT IT TO NEUTRAL AND IT WON'T SHUT DOWN BUT WHEN I CHANGE IT TO DRIVE I HAVE TO GUN IT.
NHTSA ODI #11131945
Mileage unknown · Sep 24, 2018
Power TrainSteering
WHILE GOING ONTO A FREEWAY ONRAMP AT APPROXIMATELY 45 MILES PER HOUR, THE VEHICLE SUDDENLY LOST ALL POWER, ALL LIGHTS CAME ON, THE ABILITY TO STEER AND BRAKE WAS AFFECTED BY TOTAL POWER LOSS. THE VEHICLE DID NOT DISPLAY ANY ISSUES LEADING UP TO THIS BUT NEARLY RESULTED IN AN ACCIDENT BY THE INABILITY TO CONTROL THE VEHICLE AND G…
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WHILE GOING ONTO A FREEWAY ONRAMP AT APPROXIMATELY 45 MILES PER HOUR, THE VEHICLE SUDDENLY LOST ALL POWER, ALL LIGHTS CAME ON, THE ABILITY TO STEER AND BRAKE WAS AFFECTED BY TOTAL POWER LOSS. THE VEHICLE DID NOT DISPLAY ANY ISSUES LEADING UP TO THIS BUT NEARLY RESULTED IN AN ACCIDENT BY THE INABILITY TO CONTROL THE VEHICLE AND GET IT OFF TO THE SIDE OF THE ROAD. AFTER BEING TOWED, THE AUTO SHOP DIAGNOSED A P0354, P0351, P0355, P0352 IGNITION COILS, AND PCM FAILURE. MY RESEARCH SHOWS THERE ARE MULTIPLE CLAIMS OF THIS OCCURRING AND IT IS DEFINITELY A SAFETY ISSUE.
NHTSA ODI #11131030
109,000 miles · Sep 24, 2018
Suspension
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING 35 MPH, THE LOWER BALL JOINT FRACTURED DUE TO EXCESSIVE CORROSION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
NHTSA ODI #11130885
133,000 miles · Sep 18, 2018
Electrical System
WELL MY DOOR AJAR LIGHT COMES ON RANDOMLY. IT MAKES THE DOME LIGHTS STAY ON. NEED HELP BEFORE IT GETS WORSE.
NHTSA ODI #11130065
144,000 miles · Sep 5, 2018
SuspensionUnknown Or OtherWheels
HIT A POTHOLE AND MY SHOCK/STRUT PUNCHED THRU THE RUSTED WHEEL WELL AND DETACHED OTAELF...IT IS NP LONGER SAFE TO DRIVE AND IVE ONLY HAD THE CAR FOR 2 MONTHS. AND HERE THE 2001-2004 ESCAPES HAVE BEEN RECALLED FOR JUST THIS REASON? WHY NOT THE 2005 WHEN THE WHOLE BODY DESIGN IS THE SAME... I HAD A 2001 ESCAPE BEFORE THIS THAT WAS…
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HIT A POTHOLE AND MY SHOCK/STRUT PUNCHED THRU THE RUSTED WHEEL WELL AND DETACHED OTAELF...IT IS NP LONGER SAFE TO DRIVE AND IVE ONLY HAD THE CAR FOR 2 MONTHS. AND HERE THE 2001-2004 ESCAPES HAVE BEEN RECALLED FOR JUST THIS REASON? WHY NOT THE 2005 WHEN THE WHOLE BODY DESIGN IS THE SAME... I HAD A 2001 ESCAPE BEFORE THIS THAT WAS RUSTING ON THE OUTSIDE WHEEL WELLS AND BEGINNING TO RUST INSIDE AS WELL... DUE TO THIS I DONT BELIEVE I WILL BE BUYING FORDS ANYMORE... I WAS IN THE CAR WITH MY KIDS WHEN THIS HAPPENED! AND NOW IM STUCK WITH A GIANT PIECE OF METAL SITTING IN MY PARKING SPOT AS NO ONE WILL TAKE ON THE JOB AND IF THEY DO IT WOULD BE A MIN OF $2000 OR MORE!
NHTSA ODI #11124667
211,000 miles · Sep 3, 2018
Power Train
ONE DAY I WAS DRIVING HOME ON THE INTERSTATE AND THE O/D OFF LIGHT STARTED FLASHING & IT ACTED LIKE IT DIDN'T WANT TO CHANGE GEARS AT ALL. I STOPPED GOT GAS AND LIGHT STAYED ON. THEN AS I STARTED DRIVING AGAIN IT WENT AWAY. AFTER PARKING AT HOME OVERNIGHT I ATTEMPTED TO GO REVERSE & IT ACTED LIKE IT WAS IN NEUTRAL. AFTER SOM…
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ONE DAY I WAS DRIVING HOME ON THE INTERSTATE AND THE O/D OFF LIGHT STARTED FLASHING & IT ACTED LIKE IT DIDN'T WANT TO CHANGE GEARS AT ALL. I STOPPED GOT GAS AND LIGHT STAYED ON. THEN AS I STARTED DRIVING AGAIN IT WENT AWAY. AFTER PARKING AT HOME OVERNIGHT I ATTEMPTED TO GO REVERSE & IT ACTED LIKE IT WAS IN NEUTRAL. AFTER SOME BACK AND FORTH WITH THE SHIFTER IT LET ME GO IN INTO REVERSE ONLY WHEN I REVVING UP AND THEN IT STARTED HAVING ISSUES IN SHIFTING OUT OF PARK. IN SEARCHING THIS ISSUE THERE ARE MANY PEOPLE EXPERIENCING THIS ISSUE, END HAS CAUSED A FEW ACCIDENTS.
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence & remedy
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Additional source detail variants (2)
Power Train:automatic Transmission:lever And Linkage:floor Shift
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
Consequence & remedy
Consequence: If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITHOUT SIDE AIR CURTAINS OR MOONROOFS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT." DURING TESTING, THE FREE MOTION HEAD FORM REGISTERED A MEASUREMENT ABOVE THE PERMITTED LIMIT AT THE LEFT HAND A-PILLAR TRIM AREA.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, PERSONAL INJURY TO OCCUPANTS MAY OCCUR.
Remedy: DEALERS WILL MAKE MODIFICATIONS TO THE ENERGY ABSORBING MATERIAL LOCATED ABOVE THE HEADLINER IN THE AFFECTED AREA FREE OF CHARGE. THE RECALL BEGAN ON MAY 19, 2006. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
CERTAIN 2004-2005 SPORT UTILITY VEHICLES AND CERTAIN 2001-2003 SPORT UTIITY VEHICLE HAVING REAR LIFTGATE COMPONENTS SERVICED WITH 2004 EQUIVALENT COMPONENTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, 'DOOR LOCKS AND DOOR RETENTION COMPONENTS.' THE REAR LIFTGATE LATCHING SYSTEM DOES NOT MEET THE INERTIA LOAD REQUIREMENT IN ONE DIRECTION.
Consequence & remedy
Consequence: IF THE LIFTGATE IS LEFT UNLOCKED, THERE IS THE POTENTIAL THAT IT MAY OPEN DURING A CRASH.
Remedy: DEALERS WILL REPLACE THE REAR LIFTGATE LATCH RELEASE ROD, THE RELEASE ROD ATTACHMENT CLIP AND THE DOOR HANDLE RETURN SPRING. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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