NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
459 reportsClear category filterMileage unknown · Dec 8, 2015
StructureSuspensionUnknown Or Other
HEARD A NOISE NEAR REAR WHEEL HOUSE. UPON INSPECTION IT WAS DISCOVERED THAT THE WHEEL HOUSE ON THE PASSENGER REAR WAS COMPLETELY RUSTED TO THE POINT THAT THE SHOCK WAS JUST BARELY HANGING ON. THE REPAIR WOULD COST MORE THAN THE VEHICLE IS WORTH. LOTS OF COMPLAINTS ON SAME ISSUE THAT FORD REFUSES TO ADDRESS OR CORRECT. SHOULD BE …
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HEARD A NOISE NEAR REAR WHEEL HOUSE. UPON INSPECTION IT WAS DISCOVERED THAT THE WHEEL HOUSE ON THE PASSENGER REAR WAS COMPLETELY RUSTED TO THE POINT THAT THE SHOCK WAS JUST BARELY HANGING ON. THE REPAIR WOULD COST MORE THAN THE VEHICLE IS WORTH. LOTS OF COMPLAINTS ON SAME ISSUE THAT FORD REFUSES TO ADDRESS OR CORRECT. SHOULD BE COMPENSATION AND/OR A RECALL. ALSO LOOKS LIKE THE SAME THING IS HAPPENING TO THE OTHER SIDE. NICE JOB FORD!
NHTSA ODI #10809016
170,000 miles · Dec 2, 2015
Suspension
THE PASSENGER SIDE REAR WHEEL WELL IS COMPLETELY RUSTED OUT. THE STRUT IS NO LONGER CONNECTED TO THE BODY OF THE CAR.
NHTSA ODI #10807915
Mileage unknown · Nov 27, 2015
StructureSuspensionUnknown Or Other
WAS DRIVING ALONG CITY STREET WHEN I WENT OVER A SMALL BUMP, HEARD A LOUD THUD! THE WHEEL WELL ON BACK PASSENGER SIDE WAS RUSTED AWAY WHERE THE STRUT CONNECTS. OR WHERE IT WAS ONCE CONNECTED... 155,673 MILES, THIS IS MY ONLY VEHICLE AND UNSAFE TO DRIVE MY FAMILY IN.
NHTSA ODI #10807245
100,000 miles · Nov 25, 2015
Suspension
SON CAME HOME ONE DAY SAID THERE IS A LOT OF NOISE IN THE BACK OF THE ESCAPE. ONCE LOOKING INSIDE THE BACK OF THE TRUCK, I NOTICED I COULD SEE THE DRIVEWAY AND TIRE. ONCE I WENT TO LOOK IN THE WHEEL WELL, I COULD SEE A VERY LARGE HOLE IN THE WHEEL. TOTAL RUST OUT OF PASSENGER SIDE INNER WHEEL WELL AND SHOCK TOWER. THE HOL…
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SON CAME HOME ONE DAY SAID THERE IS A LOT OF NOISE IN THE BACK OF THE ESCAPE. ONCE LOOKING INSIDE THE BACK OF THE TRUCK, I NOTICED I COULD SEE THE DRIVEWAY AND TIRE. ONCE I WENT TO LOOK IN THE WHEEL WELL, I COULD SEE A VERY LARGE HOLE IN THE WHEEL. TOTAL RUST OUT OF PASSENGER SIDE INNER WHEEL WELL AND SHOCK TOWER. THE HOLE HAS TO TO BE AT LEAST 16" WIDE AND 13" HEIGHT. THE REAR SHOCK IS COMPLETELY DISCONNECTED FROM THE BODY SHEET METAL. IT IS ONLY BEING HELD IN PLACE BY THE LOWER SHOCK ABSORBER BOLT AND NUT. VEHICLE ONLY HAS ABOUT 100,000 MILES. TOTALLY AFRAID TO LET MY SON DRIVE THIS TO COLLEGE. SITTING IN DRIVEWAY UNTIL I CAN FIND SOMEONE TO FIX IT. CALLED TWO FORD DEALERSHIPS AND SAID THERE IS NOT RECALL AND IT IS UP TO ME TO FIND SOMEONE TO FIX IT. THEY TOLD ME OVER THE PHONE IT WOULD BE $5,000 TO REPAIR THIS. THIS WILL BE THE LAST FORD WE EVER BUY IF WE HAVE TO SCRAPE THIS BECAUSE OF THIS ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
NHTSA ODI #10806800
136,547 miles · Nov 19, 2015
StructureSuspensionWheels
WHILE DRIVING THE VEHICLE, THERE WAS A NOISE IN THE BACK PASSENGER SIDE OF THE VEHICLE WHEN GOING OVER BUMPS ONLY. WE COULD NOT LOCATE THE NOISE INSIDE THE VEHICLE. (IT SOUNDS LIKE THE GLASS OR THE TIRE JACK, WERE NOT SECURE.) THE AUTO SHOP EXPLAINED, THAT THE VEHICLE IS NOT ATTACHED TO THE SHOCK, AND IT ALONG WITH EXHAUST IS …
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WHILE DRIVING THE VEHICLE, THERE WAS A NOISE IN THE BACK PASSENGER SIDE OF THE VEHICLE WHEN GOING OVER BUMPS ONLY. WE COULD NOT LOCATE THE NOISE INSIDE THE VEHICLE. (IT SOUNDS LIKE THE GLASS OR THE TIRE JACK, WERE NOT SECURE.) THE AUTO SHOP EXPLAINED, THAT THE VEHICLE IS NOT ATTACHED TO THE SHOCK, AND IT ALONG WITH EXHAUST IS COMING IN THROUGH THE TRUCK AREA. EXPLAINED THAT THE VEHICLE WAS A 'DEATH TRAP' IF HIT FROM BEHIND, THE VEHICLE THAT HIT THIS ONE WOULD GO RIGHT THOUGH THIS VEHICLE. ACCORDED TO THE AUTO SHOP, THE ISSUE IS NOT FIXABLE.
NHTSA ODI #10794804
150,000 miles · Nov 10, 2015
StructureSuspension
2005 FORD ESCAPE REAR LEFT INNER WHEEL WELL RUSTED THROUGH AND SHOCK SUPPORT BROKEN LOOSE IT HAS 150,000 MILES ON IT.
NHTSA ODI #10789687
200,000 miles · Oct 26, 2015
StructureSuspension
MY PASSENGER REAR END IS ALL RUSTED OUT AND THE SHOCK HAS COME THRU MY VEHICLE. IT SOUNDS HORRIBLE, AND WAS TOLD IT WAS VERY UNSAFE TO DRIVE, AS THE SHOCK ISN'T CONNECTED TO THE BODY OF THE VEHICLE NOW. IT WILL COST MORE THEN IT'S WORTH, AND THIS IS THE ONLY VEHICLE THAT I HAVE TO DRIVE ME AND MY FAMILY AROUND IN.
NHTSA ODI #10786019
182,000 miles · Oct 24, 2015
StructureSuspension
AFTER HITTING POTHOLE A LOUD BANGING SOUND WAS HEARD COMING FROM REAR STORAGE AREA ON PASSENGER SIDE. VEHICLE WAS TAKEN TO SERVICE SHOP AND WAS SHOWN THAT REAR PASSENGER WHEEL WELL WAS COMPLETELY RUSTED OUT LEADING TO SHOCK TOWER BREAKING LOOSE FROM BODY AND PROTRUDING INTO THE REAR CABIN AREA. SERVICE MANAGER SAID THIS WAS LIKE…
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AFTER HITTING POTHOLE A LOUD BANGING SOUND WAS HEARD COMING FROM REAR STORAGE AREA ON PASSENGER SIDE. VEHICLE WAS TAKEN TO SERVICE SHOP AND WAS SHOWN THAT REAR PASSENGER WHEEL WELL WAS COMPLETELY RUSTED OUT LEADING TO SHOCK TOWER BREAKING LOOSE FROM BODY AND PROTRUDING INTO THE REAR CABIN AREA. SERVICE MANAGER SAID THIS WAS LIKELY DUE TO CATASTROPHIC FAILURE OF BODY INTEGRITY IN THAT AREA AND STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE. HE ALSO STATED THAT HE HAD SEEN THIS ON OTHER 2005 FORD VEHICLES (WINDSTAR VAN). GIVEN THE CONSTRUCTION OF THE BODY THE SERVICE MANAGER STATED THAT THE AFFECTED PORTION WOULD NEED TO BE CUT OUT AND CUSTOM FABRICATED TO REPLACE THE CUT OUT AREA, LIKELY COSTING NEARLY AS MUCH AS THE VEHICLE IS WORTH.
NHTSA ODI #10785760
139,000 miles · Oct 21, 2015
StructureSuspensionWheels
WHEN I WAS DRIVING DOWN THE INTERSTATE AT 70 MPH, I BEGAN TO HEAR A CLUNKING SOUND FROM THE REAR PASSENGER SIDE. IT HAPPENED EVERY TIME I HIT EVEN A SMALL BUMP OR CRACK. WHEN I TOOK IT TO THE BODY SHOP, THEY DISCOVERED THE PASSENGER SIDE REAR WHEEL WELL IS CORRODED; RUST/ROT HAS CAUSED THE SHOCK MOUNT TO BECOME NEARLY COMPLETELY…
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WHEN I WAS DRIVING DOWN THE INTERSTATE AT 70 MPH, I BEGAN TO HEAR A CLUNKING SOUND FROM THE REAR PASSENGER SIDE. IT HAPPENED EVERY TIME I HIT EVEN A SMALL BUMP OR CRACK. WHEN I TOOK IT TO THE BODY SHOP, THEY DISCOVERED THE PASSENGER SIDE REAR WHEEL WELL IS CORRODED; RUST/ROT HAS CAUSED THE SHOCK MOUNT TO BECOME NEARLY COMPLETELY DETACHED FROM THE FRAME. IT IS UNSAFE TO DRIVE, AND BODY SHOPS WON'T EVEN PROVIDE AN ESTIMATE FOR REPAIRS AS THE DETERIORATION IS TOO EXTENSIVE, AND THEY CAN'T FIX IT. A QUICK ONLINE SEARCH SHOWS THIS IS AN ONGOING ISSUE WITH 2005 ESCAPES, AND MUST BE ADDRESSED FOR SAFETY. THE BODY SHOP OWNER TOLD ME NOT TO TAKE THE CAR ON THE INTERSTATE BECAUSE IF I WERE TO HIT A BUMP AT 65 MPH, I WOULD BE "ASKING A LOT OF THIS CAR TO HOLD TOGETHER." THE CLUNKING SOUND IS NOW CONSISTENT NO MATTER WHAT SPEED OR SURFACE I AM DRIVING ON.
NHTSA ODI #10784958
127,654 miles · Oct 15, 2015
StructureSuspension
WHEEL WELL ROTTED OUT CAUSING SHOCK TO BREAK LOOSE AND CREATE UNSAFE VEHICLE. I WAS DRIVING DOWN THE STREET WHEN IT FINALLY LET GO AND SAW DEBRIS FALL ALL OVER ROAD AND HEARD A LOUD BANG FROM PASSENGER SIDE REAR OF CAR.
NHTSA ODI #10782272
Official recalls
4Sep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence & remedy
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Additional source detail variants (2)
Power Train:automatic Transmission:lever And Linkage:floor Shift
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Sep 3, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
Consequence & remedy
Consequence: If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
Apr 7, 2006
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITHOUT SIDE AIR CURTAINS OR MOONROOFS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT." DURING TESTING, THE FREE MOTION HEAD FORM REGISTERED A MEASUREMENT ABOVE THE PERMITTED LIMIT AT THE LEFT HAND A-PILLAR TRIM AREA.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, PERSONAL INJURY TO OCCUPANTS MAY OCCUR.
Remedy: DEALERS WILL MAKE MODIFICATIONS TO THE ENERGY ABSORBING MATERIAL LOCATED ABOVE THE HEADLINER IN THE AFFECTED AREA FREE OF CHARGE. THE RECALL BEGAN ON MAY 19, 2006. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Dec 20, 2004
CERTAIN 2004-2005 SPORT UTILITY VEHICLES AND CERTAIN 2001-2003 SPORT UTIITY VEHICLE HAVING REAR LIFTGATE COMPONENTS SERVICED WITH 2004 EQUIVALENT COMPONENTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, 'DOOR LOCKS AND DOOR RETENTION COMPONENTS.' THE REAR LIFTGATE LATCHING SYSTEM DOES NOT MEET THE INERTIA LOAD REQUIREMENT IN ONE DIRECTION.
Consequence & remedy
Consequence: IF THE LIFTGATE IS LEFT UNLOCKED, THERE IS THE POTENTIAL THAT IT MAY OPEN DURING A CRASH.
Remedy: DEALERS WILL REPLACE THE REAR LIFTGATE LATCH RELEASE ROD, THE RELEASE ROD ATTACHMENT CLIP AND THE DOOR HANDLE RETURN SPRING. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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