THE PASSENGER SIDE REAR WHEEL WELL IS RUSTED THROUGH SO BADLY THAT THE SHOCK MOUNT IS BANGING IN THE INTERIOR PANEL AND IS ABOUT TO BREAK LOSE FROM THE FRAME. WHEN I BOUGHT THE VEHICLE A MONTH AGO IT STILL HAD THE ORIGINAL UNDERCOATING ON IT, IT WAS RUSTING FROM BEHIND THE UNDERCOAT. I NOW HAVE TO PAY MY MECHANIC TO FIX THIS SAF…
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THE PASSENGER SIDE REAR WHEEL WELL IS RUSTED THROUGH SO BADLY THAT THE SHOCK MOUNT IS BANGING IN THE INTERIOR PANEL AND IS ABOUT TO BREAK LOSE FROM THE FRAME. WHEN I BOUGHT THE VEHICLE A MONTH AGO IT STILL HAD THE ORIGINAL UNDERCOATING ON IT, IT WAS RUSTING FROM BEHIND THE UNDERCOAT. I NOW HAVE TO PAY MY MECHANIC TO FIX THIS SAFETY HAZARD BECAUSE FORD, KNOWING THAT THIS PROBLEM EXISTS AND IS EXTENSIVE, WILL NOT RECALL THE VEHICLE TO FIX THERE POOR DESIGN.
NHTSA ODI #10747173
152,000 miles · Jul 29, 2015
StructureSuspension
I HEARD A LOAD BANGING NOISE COMING FROM THE REAR OF MY TRUCK. AFTER STOPPING TO LOOK AT IT MY PASSENGER SIDE REAR WHEEL WELL AND STRUT WERE COMPLETELY CRUMBLED AND MY STRUT WAS NO LONGER ATTACHED. I KNOW MY VEHICLE IS 10 YEARS OLD, BUT THE MECHANIC I TOOK IT TO SAID HE HAS NEVER SEEN ANYTHING LIKE THAT EVER ON A CAR THAT OLD. …
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I HEARD A LOAD BANGING NOISE COMING FROM THE REAR OF MY TRUCK. AFTER STOPPING TO LOOK AT IT MY PASSENGER SIDE REAR WHEEL WELL AND STRUT WERE COMPLETELY CRUMBLED AND MY STRUT WAS NO LONGER ATTACHED. I KNOW MY VEHICLE IS 10 YEARS OLD, BUT THE MECHANIC I TOOK IT TO SAID HE HAS NEVER SEEN ANYTHING LIKE THAT EVER ON A CAR THAT OLD. HE HAS BEEN A MECHANIC FOR 40 YEARS. AFTER RESEARCHING A LITTLE IT SEEMS THERE ARE THOUSANDS OF COMPLAINTS WITH THE SAME ISSUE. ALL ON THE REAR PASSENGER WHEEL WELL. THESE COMPLAINTS RANGE FROM DIFFERENT STATES AND EVEN OTHER COUNTRIES. TO ME IF MANY MANY OF THE SAME VEHICLE IS HAVING THE EXACT SAME PROBLEM THEN IT SOUNDS LIKE A DEFECT IN THE PARTS. I JUST THANK GOD I WASN'T GOING AT A HIGH SPEED AND HIT A POT HOLE OR SOMETHING. SOMETHING SHOULD REALLY BE DONE ABOUT THIS.
NHTSA ODI #10744824
158,000 miles · Jul 22, 2015
SteeringStructure
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING AT 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE REAR OF THE VEHICLE FAILED TO STAY IN POSITION AND VEERED LEFT OR RIGHT. THE ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT NOTICED THAT…
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING AT 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE REAR OF THE VEHICLE FAILED TO STAY IN POSITION AND VEERED LEFT OR RIGHT. THE ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT NOTICED THAT THERE WAS CORROSION AROUND THE REAR PASSENGER SHOCKS AND WHEEL HOUSE AREA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 158,000.
NHTSA ODI #10735701
100,000 miles · Jul 20, 2015
Structure
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT OBSERVED THAT THE REAR PASSENGER SIDE TIRE WELL WAS RUSTED AND THERE WAS A HOLE THAT LED FROM THE OUTSIDE OF THE VEHICLE TO THE INSIDE. THE FAILURE RECURRED CONTINUOUSLY. THE …
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT OBSERVED THAT THE REAR PASSENGER SIDE TIRE WELL WAS RUSTED AND THERE WAS A HOLE THAT LED FROM THE OUTSIDE OF THE VEHICLE TO THE INSIDE. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENTIRE FRAME WAS RUSTED AND THE REAR PASSENGER SIDE OF WAS SEVERELY RUSTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 11/04/15*LJ UPDATED 11/30/2017*CN
NHTSA ODI #10735274
104,525 miles · Jul 14, 2015
Structure
PASSENGER REAR SHOCK TOWER BROKE AWAY FROM THE BODY OF CAR, DUE TO RUST.
NHTSA ODI #10734090
83,000 miles · Jul 8, 2015
Structure
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THE REAR WHEEL WELL WAS RUSTED, EXPOSING THE ELECTRICAL WIRING OF THE VEHICLE. IN ADDITION, THE ENTIRE FRAME UNDERNEATH THE VEHICLE WAS RUSTED AND CAUSED A RATTLING NOISE WHEN THE VEHICLE WAS DRIVEN AT ANY SPEED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAG…
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THE REAR WHEEL WELL WAS RUSTED, EXPOSING THE ELECTRICAL WIRING OF THE VEHICLE. IN ADDITION, THE ENTIRE FRAME UNDERNEATH THE VEHICLE WAS RUSTED AND CAUSED A RATTLING NOISE WHEN THE VEHICLE WAS DRIVEN AT ANY SPEED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT REAR PASSENGER SIDE SHOCK TOWER WAS RUSTED ENTIRELY, CAUSING WIRING DAMAGE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.
NHTSA ODI #10732750
133,548 miles · Jul 5, 2015
Structure
ENTIRE BODY IS RUSTED. HUGE GAPING HOLE NOW PRESENT ON TOP OF RIGHT REAR WHEEL. WHATEVER IS LEFT OF THE SHOCKS IS CONNECTED TO NOTHING. A QUICK SEARCH TURNS UP THOUSANDS OF COMPLAINTS AND SURPRISINGLY NO RECALL FOR THIS DANGEROUS SAFETY ISSUE. THE RUST HAS NOW SPREAD ALL OVER THE BODY. THIS CAR NOW RIDES ON AIR. IT'S A SERIOUS H…
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ENTIRE BODY IS RUSTED. HUGE GAPING HOLE NOW PRESENT ON TOP OF RIGHT REAR WHEEL. WHATEVER IS LEFT OF THE SHOCKS IS CONNECTED TO NOTHING. A QUICK SEARCH TURNS UP THOUSANDS OF COMPLAINTS AND SURPRISINGLY NO RECALL FOR THIS DANGEROUS SAFETY ISSUE. THE RUST HAS NOW SPREAD ALL OVER THE BODY. THIS CAR NOW RIDES ON AIR. IT'S A SERIOUS HAZARD AND UNFORTUNATELY ACCORDING TO FORD I HAVE TO SWALLOW THE LOSS. UNLESS THEY GET THE GM IGNITION TREATMENT IN TEN YEARS FROM NOW. I WONDER IF I'LL EVER GET COMPENSATION AS THERE'S NO WAY I'M PAYING THOUSANDS UPON THOUSANDS OF DOLLARS TO REBUILD THIS VEHICLE, SO IT'S OFF TO THE JUNKYARD I GUESS. IT'S SCANDALOUS THAT THEY CAN GET AWAY WITH SELLING A FAULTY, HAZARDOUS VEHICLE WITHOUT BEING MADE TO TAKE RESPONSIBILITY AND REPAIR THE FLAWS
NHTSA ODI #10732034
137,000 miles · Jul 3, 2015
StructureSuspension
INSIDE THE RIGHT REAR WHEEL WELL WHERE THE STRUT/SHOCK MOUNTS HAS TOTALLY RUSTED AWAY
NHTSA ODI #10731907
166,000 miles · Jun 29, 2015
Structure
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 25 MPH, THERE WAS AN ABNORMAL RATTLING SOUND COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN AUTO SHOP, WHICH STATED THAT THE REAR PASSENGER SIDE WHEEL WELL WAS RUSTED. THE VEHICLE WAS NOT REP…
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 25 MPH, THERE WAS AN ABNORMAL RATTLING SOUND COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN AUTO SHOP, WHICH STATED THAT THE REAR PASSENGER SIDE WHEEL WELL WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS EXPERIENCING THE SAME FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE); HOWEVER, THE YEAR, MAKE, AND MODEL WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 166,000.
NHTSA ODI #10730939
92,000 miles · Jun 26, 2015
Structure
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE REAR PASSENGER SIDE INNER WHEEL WELL AND THE STRUT HOUSING WERE EXTREMELY CORRODED. THE MECHANIC STATED THAT THE VEHICLE WAS UNSAFE TO OPERATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE O…
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE REAR PASSENGER SIDE INNER WHEEL WELL AND THE STRUT HOUSING WERE EXTREMELY CORRODED. THE MECHANIC STATED THAT THE VEHICLE WAS UNSAFE TO OPERATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence & remedy
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Additional source detail variants (2)
Power Train:automatic Transmission:lever And Linkage:floor Shift
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
Consequence & remedy
Consequence: If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITHOUT SIDE AIR CURTAINS OR MOONROOFS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT." DURING TESTING, THE FREE MOTION HEAD FORM REGISTERED A MEASUREMENT ABOVE THE PERMITTED LIMIT AT THE LEFT HAND A-PILLAR TRIM AREA.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, PERSONAL INJURY TO OCCUPANTS MAY OCCUR.
Remedy: DEALERS WILL MAKE MODIFICATIONS TO THE ENERGY ABSORBING MATERIAL LOCATED ABOVE THE HEADLINER IN THE AFFECTED AREA FREE OF CHARGE. THE RECALL BEGAN ON MAY 19, 2006. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
CERTAIN 2004-2005 SPORT UTILITY VEHICLES AND CERTAIN 2001-2003 SPORT UTIITY VEHICLE HAVING REAR LIFTGATE COMPONENTS SERVICED WITH 2004 EQUIVALENT COMPONENTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, 'DOOR LOCKS AND DOOR RETENTION COMPONENTS.' THE REAR LIFTGATE LATCHING SYSTEM DOES NOT MEET THE INERTIA LOAD REQUIREMENT IN ONE DIRECTION.
Consequence & remedy
Consequence: IF THE LIFTGATE IS LEFT UNLOCKED, THERE IS THE POTENTIAL THAT IT MAY OPEN DURING A CRASH.
Remedy: DEALERS WILL REPLACE THE REAR LIFTGATE LATCH RELEASE ROD, THE RELEASE ROD ATTACHMENT CLIP AND THE DOOR HANDLE RETURN SPRING. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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