NHTSA owner reports · September 18, 2026 snapshot.
Air Bags complaints
34 reportsClear category filter220,000 miles · Aug 24, 2020
Air BagsStructureWheels
MY ESCAPE KEEPS MAKING A HORRIBLE RUBBING/HUMMING SOUND WHEN TURNING RIGHT ONLY, MY REAR PASSENGER DOOR DOES NOT LOCK AND MY ALARM IS CONSTANTLY GOING OFF, AND FINALLY MY FRAME ON THE REAR PASSENGER SIDE IS RUSTING AND LITERALLY CRUMBLING APART. MY PASSENGER AIR BAG LIGHT DOES NOT FUNCTION PROPERLY EITHER. I JUST PURCHASED THIS …
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MY ESCAPE KEEPS MAKING A HORRIBLE RUBBING/HUMMING SOUND WHEN TURNING RIGHT ONLY, MY REAR PASSENGER DOOR DOES NOT LOCK AND MY ALARM IS CONSTANTLY GOING OFF, AND FINALLY MY FRAME ON THE REAR PASSENGER SIDE IS RUSTING AND LITERALLY CRUMBLING APART. MY PASSENGER AIR BAG LIGHT DOES NOT FUNCTION PROPERLY EITHER. I JUST PURCHASED THIS VEHICLE IN MAY OF THIS YEAR FROM A CAR DEALERSHIP.
NHTSA ODI #11350839
Mileage unknown · Nov 27, 2018
Air BagsEngineCrashInjury
TL* THE CONTACT OWNED A 2005 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH AND TURNING THE VEHICLE, THE THROTTLE BECAME STUCK AND THE CONTACT REAR ENDED ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED AND STRUCK THE CONTACT ON THE LEFT SIDE OF THE FACE. THE CONTACT SUSTAINED ADDITIONAL…
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TL* THE CONTACT OWNED A 2005 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH AND TURNING THE VEHICLE, THE THROTTLE BECAME STUCK AND THE CONTACT REAR ENDED ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED AND STRUCK THE CONTACT ON THE LEFT SIDE OF THE FACE. THE CONTACT SUSTAINED ADDITIONAL INJURIES TO THE NECK AND BACK THAT REQUIRED MEDICAL ATTENTION. VILLAGE FORD (23535 MICHIGAN AVENUE, DEARBORN, MICHIGAN 48124, (313) 565-3900) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
NHTSA ODI #11154269
90,000 miles · Aug 18, 2018
Air BagsElectrical System
THE LIGHT FOR THE AIRBAGS IS YELLOW AND HAS BEEN FOR ABOUT 2 YEARS. I ASK THE MECHANIC WHAT THAT MEANT. HE TOLD ME THE AIRBAGS WOULDN'T DEPLOY IN AN ACCIDENT. I ALSO FOUND OUT THE MODULE THAT CONTROLS THAT ALSO CONTROLS THE AUTO LOCK ON THE DOORS WHEN YOU TAKE OFF. I FEEL THIS IS A SAFETY ISSUE BUT I'M NOT ABLE TO AFFORD THE…
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THE LIGHT FOR THE AIRBAGS IS YELLOW AND HAS BEEN FOR ABOUT 2 YEARS. I ASK THE MECHANIC WHAT THAT MEANT. HE TOLD ME THE AIRBAGS WOULDN'T DEPLOY IN AN ACCIDENT. I ALSO FOUND OUT THE MODULE THAT CONTROLS THAT ALSO CONTROLS THE AUTO LOCK ON THE DOORS WHEN YOU TAKE OFF. I FEEL THIS IS A SAFETY ISSUE BUT I'M NOT ABLE TO AFFORD THE REPAIR SO I CONTACTED FORD MOTOR COMPANY BUT THEY TOLD ME THERE IS NO RECALL FOR THAT, NEEDLESS TO SAY, I JUST HOPE I DON'T EVER NEED THEM. THE MODULE JUST GAVE OUT AND THE LIGHT CAME ON AND HAS BEEN ON ANY TIME THE CAR IS TURNED ON. I NO LONGER HAVE THE REPAIR BILL KRAPHOL FORD GAVE ME. ON 01/30/2016 I SENT IN A COMPLAINT BUT AS FAR AS I KNOW, NOTHING HAS BEEN DONE ABOUT IT, SO THIS IS A REPEAT.
NHTSA ODI #11120759
146,000 miles · Apr 28, 2018
Air Bags
THE AIRBAG DEPLOYED SPONTANEOUSLY WHILE I WAS AT A COMPLETE STOP. I WAS AT A STOP SIGN, NOT MOVING. I WAS IN A NEIGHBORHOOD AND HAD BEEN DRIVING SLOWLY, ABOUT 10-15 MPH BEFORE COMING TO A COMPLETE STOP. THE AIR CONDITIONING WAS NOT ON. THE CAR WAS NOT OVERHEATING. THE AIRBAG JUST DEPLOYED. THE CAR HAS NOT BEEN IN AN ACCIDE…
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THE AIRBAG DEPLOYED SPONTANEOUSLY WHILE I WAS AT A COMPLETE STOP. I WAS AT A STOP SIGN, NOT MOVING. I WAS IN A NEIGHBORHOOD AND HAD BEEN DRIVING SLOWLY, ABOUT 10-15 MPH BEFORE COMING TO A COMPLETE STOP. THE AIR CONDITIONING WAS NOT ON. THE CAR WAS NOT OVERHEATING. THE AIRBAG JUST DEPLOYED. THE CAR HAS NOT BEEN IN AN ACCIDENT, OR BEEN HIT BY ANYTHING.
NHTSA ODI #11090807
177,000 miles · Apr 15, 2015
Air Bags
WITH CAR NOT! RUNNING I INSERTED KEY IN IGNITION AND IMMEDIATELY THE AIR BAG CANISTER EXPLODED AND FILLED THE CABIN WITH A THICK POWDER, COULD NOT SEE ANYTHING. MY WIFE HAD JUST GOT HOME FROM WORK. IF THIS HAD HAPPENED ON OUR BUSY HIGHWAY THE RESULTS COULD HAVE BEEN CATASTROPHIC. *TR
NHTSA ODI #10705779
98,000 miles · Mar 21, 2015
Air BagsService BrakesSteeringCrashInjury
I WAS DRIVING ON THE FREEWAY IN THE FAST LANE AT 60MPH AND A CAR CUT ME SHORT AND BRAKE SO I APPLIED MY BRAKE MY WHEEL HAD YANKED TO THE LEFT AND I TRIED TO GAIN CONTROL OF THE WHEEL BY PULLING IT TO THE RIGHT BUT IT YANKED AGAIN TO THE LEFT CAUSING ME TO HIT INTO THE MEDIAN DUE TO THE IMPACT MY CAR TURNED OVER AND DRAGGED ACROS…
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I WAS DRIVING ON THE FREEWAY IN THE FAST LANE AT 60MPH AND A CAR CUT ME SHORT AND BRAKE SO I APPLIED MY BRAKE MY WHEEL HAD YANKED TO THE LEFT AND I TRIED TO GAIN CONTROL OF THE WHEEL BY PULLING IT TO THE RIGHT BUT IT YANKED AGAIN TO THE LEFT CAUSING ME TO HIT INTO THE MEDIAN DUE TO THE IMPACT MY CAR TURNED OVER AND DRAGGED ACROSS THE OTHER 3 LANES AND TITLED BACK OVER. ALTHOUGH MY CAR IS TOTALED I SUSTAINED MINOR INJURY TO MY NECK AND LEFT SIDE. ALSO MY AIRBAGS DID NOT DEPLOY. *TR
NHTSA ODI #10700833
125,000 miles · Jan 27, 2015
Air BagsSuspensionWheelsCrash
I WAS TRAVELING AT 60 MPH ON A HIGHWAY INTERCHANGE. I HYDROPLANED, LOST CONTROL OF MY VEHICLE, AND HIT A GUARD RAIL WITH THE FRONT DRIVER'S SIDE HEAD ON. MY VEHICLE BOUNCED OFF THE GUARD RAIL, TRAVELED BACKWARDS, AND HIT THE GUARDRAIL ON THE OTHER SIDE OF THE ROAD ON THE DRIVER'S SIDE REAR. THE CAR SPUN 90 DEGREES AND CAME TO A …
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I WAS TRAVELING AT 60 MPH ON A HIGHWAY INTERCHANGE. I HYDROPLANED, LOST CONTROL OF MY VEHICLE, AND HIT A GUARD RAIL WITH THE FRONT DRIVER'S SIDE HEAD ON. MY VEHICLE BOUNCED OFF THE GUARD RAIL, TRAVELED BACKWARDS, AND HIT THE GUARDRAIL ON THE OTHER SIDE OF THE ROAD ON THE DRIVER'S SIDE REAR. THE CAR SPUN 90 DEGREES AND CAME TO A REST WITH THE PASSENGER SIDE AGAINST THE GUARD RAIL, OPPOSING HIGHWAY TRAFFIC FLOW. THE AIRBAGS DID NOT DEPLOY, DESPITE A 60-MPH COLLISION. THE SUSPENSION, WHEEL, AND SHOCK FELL OFF IN THE COLLISION. *TR
NHTSA ODI #10679286
141,000 miles · Jun 18, 2014
Air BagsCrashInjury
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, SHE FELL ASLEEP BEHIND THE WHEEL AND CRASHED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS TAKEN TO THE HOSPITAL WITH MAJOR INJURIES TO HER LUNGS, CHIN, ARMS, AND LOWER BACK. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE …
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, SHE FELL ASLEEP BEHIND THE WHEEL AND CRASHED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS TAKEN TO THE HOSPITAL WITH MAJOR INJURIES TO HER LUNGS, CHIN, ARMS, AND LOWER BACK. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 141,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10599130
90,000 miles · May 26, 2014
Air BagsService BrakesCrashInjury
I WAS IN ACCIDENT WHERE I HIT ANOTHER VEHICLE IN WHICH WHEN TRIED TO BREAK THEY DID NOT WORK. NO SKID MARKS WHERE THERE AND SHOULD HAVE BEEN . TOTALED MY TRUCK FORD SUV XLT (SPORT) AND THE DRIVER OF OTHER CAR . PASSENGER AIRBAG NEVER WENT OFF. I HAD CONCUSSION AND BURNS 2ND DEGREE ON BOTH ARMS . STILL HAVE SCARS. OTHER VEHICLE …
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I WAS IN ACCIDENT WHERE I HIT ANOTHER VEHICLE IN WHICH WHEN TRIED TO BREAK THEY DID NOT WORK. NO SKID MARKS WHERE THERE AND SHOULD HAVE BEEN . TOTALED MY TRUCK FORD SUV XLT (SPORT) AND THE DRIVER OF OTHER CAR . PASSENGER AIRBAG NEVER WENT OFF. I HAD CONCUSSION AND BURNS 2ND DEGREE ON BOTH ARMS . STILL HAVE SCARS. OTHER VEHICLE AT LIGHT STOPPED AND WHEN I TRIED TO STOP IT WAS LIKE GAS PEDAL WAS STUCK AND BREAK DID NOT WORK SO PULLED UP EMERGENCY BREAK. I NEVER GOT ANY NOTICE ON RECALLS ON MY 2005 UNTIL NOW. WHICH COULD HAVE KILLED SOMEONE. THE POLICE REPORT STATED NO SKID MARKS. *TR
NHTSA ODI #10594135
135,000 miles · Jan 6, 2014
Air BagsCrashInjury
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WAS DRIVING APPROXIMATELY 30 MPH IN ICY WEATHER AND LOST CONTROL OF THE VEHICLE, CAUSING THE VEHICLE TO ROLL OVER FOUR TIMES AND CRASH INTO AN EMBANKMENT. THE AIR BAGS DID NOT DEPLOY. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE CONTACT SUSTAINED BR…
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WAS DRIVING APPROXIMATELY 30 MPH IN ICY WEATHER AND LOST CONTROL OF THE VEHICLE, CAUSING THE VEHICLE TO ROLL OVER FOUR TIMES AND CRASH INTO AN EMBANKMENT. THE AIR BAGS DID NOT DEPLOY. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE CONTACT SUSTAINED BRUISING AND HEAD INJURIES, AND WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
NHTSA ODI #10558635
Official recalls
4Sep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence & remedy
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Additional source detail variants (2)
Power Train:automatic Transmission:lever And Linkage:floor Shift
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Sep 3, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
Consequence & remedy
Consequence: If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
Apr 7, 2006
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITHOUT SIDE AIR CURTAINS OR MOONROOFS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT." DURING TESTING, THE FREE MOTION HEAD FORM REGISTERED A MEASUREMENT ABOVE THE PERMITTED LIMIT AT THE LEFT HAND A-PILLAR TRIM AREA.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, PERSONAL INJURY TO OCCUPANTS MAY OCCUR.
Remedy: DEALERS WILL MAKE MODIFICATIONS TO THE ENERGY ABSORBING MATERIAL LOCATED ABOVE THE HEADLINER IN THE AFFECTED AREA FREE OF CHARGE. THE RECALL BEGAN ON MAY 19, 2006. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Dec 20, 2004
CERTAIN 2004-2005 SPORT UTILITY VEHICLES AND CERTAIN 2001-2003 SPORT UTIITY VEHICLE HAVING REAR LIFTGATE COMPONENTS SERVICED WITH 2004 EQUIVALENT COMPONENTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, 'DOOR LOCKS AND DOOR RETENTION COMPONENTS.' THE REAR LIFTGATE LATCHING SYSTEM DOES NOT MEET THE INERTIA LOAD REQUIREMENT IN ONE DIRECTION.
Consequence & remedy
Consequence: IF THE LIFTGATE IS LEFT UNLOCKED, THERE IS THE POTENTIAL THAT IT MAY OPEN DURING A CRASH.
Remedy: DEALERS WILL REPLACE THE REAR LIFTGATE LATCH RELEASE ROD, THE RELEASE ROD ATTACHMENT CLIP AND THE DOOR HANDLE RETURN SPRING. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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