2009 Ford Escape Hybrid

VEHICLE LOST ALL POWER WHEN PRESSING ACCELERATOR AT 40 MPH. HAD TO COAST TO BOTTOM OF HILL AND PULL OVER, WRENCH LIGHT CAME ON. NO RESPONSE WHEN PRESSING ACCELERATOR. VEHICLE SAT FOR ABOUT 40 MIN, WRENCH LIGHT CLEARED AND WE WERE ABLE TO DRIVE THE VEHICLE TO A FORD DEALERSHIP. FORD DEALERSHIP SAID THROTTLE BODY AND GASKET NEEDED TO BE REPLACED. MODEL NOT COVERED UNDER CONSUMER SATISFACTION PROGRAM EVEN THOUGH MANUFACTURED DURING TIME FRAME AND SAME PLANT AS OTHER VEHICLES THAT WERE WITHIN THE PROGRAM.

MY 2009 ESCAPE HYBRID HAD THE SAME THROTTLE BODY FAILURE AS SHOWN IN PE13003 AND DP12006. I WAS DRIVING ON BUSY STREET ON WAY TO AIRPORT WHEN WRENCH LIGHT AND ENGINE LIGHT CAME ON AND CAR LOST POWER TO ACCELERATE WHICH WAS SCARY TO SAY THE LEAST! I MANAGED TO DRIVE (OR RATHER LIMP) TO SIDE STREET TO PREVENT BEING HIT AND TRIED TURNING ENGINE ON AND OFF. WRENCH LIGHT WENT OFF BUT ENGINE LIGHT REMAINED ON AND DROVE CAR TO FORD DEALER IN LIMP MODE. I WAS ADVISED BY THEM THAT MY CAR WENT INTO LIMP MODE TO PREVENT ANY FURTHER DAMAGE TO ENGINE. I LET THEM KNOW I HAVE EXTENDED WARRANTY(PREMIUM ESP) THAT WAS GOOD UP TO 109,913 MILES /AUG. 2017 AND CURRENTLY HAD 108,287MILES. THE THROTTLE IS COVERED UNDER THIS WARRANTY HOWEVER I WAS TOLD THE THROTTLE DID NOT NEED REPLACING. I WAS TOLD THE THROTTLE WAS SPITTING GAS AS THROTTLE DOOR NOT OPENING PROPERLY AND "THE THROTTLE HAD A COLD WHICH NEEDED TAKING CARE OF" AND JUST NEEDED A THROTTLE/ FUEL INJECTION CLEANING SERVICE. I WAS CHARGED $346.18 FOR FUEL INJECTION CLEANING AND FLUSH, HYBRID BATTERY FILTER AND LABOR. I'M CONCERNED THIS WILL HAPPEN AGAIN AS THROTTLE WAS NOT REPLACED AND MY PROBLEM WAS IDENTICAL TO THE OTHERS INVESTIGATED IN PE13003. I DON'T UNDERSTAND WHY THROTTLE WASN'T REPLACED. ARE ESCAPE HYBRIDS NOT INCLUDED IN PREVIOUS INVESTIGATIONS? WHY NOT??? UNDER MY WARRANTY, IF THROTTLE WAS REPLACED IT WOULD HAVE COST ME LESS THAN CLEANING IT. IS THIS JUST A MONEY MAKING PLOY AT THE EXPENSE OF SAFETY? PLEASE ADVISE IF ESCAPE HYBRIDS WILL BE INVESTIGATED FOR THROTTLE PROBLEMS. THANK YOU

WAS GETTING IN VEHICLE TO GO WORK. STARTED ENGINE AND PUT INTO REVERSE TO PULL OUT OF DRIVEWAY AND NOTICED HOW HARD IT WAS TO TURN STEERING WHEEL. COULDN'T TURN STEERING WHEEL HARDLY AT ALL. PULLED BACK UP ON DRIVEWAY AND TURNED VEHICLE OFF. STARTED VEHICLE AGAIN AND TRIED AGAIN. WAS ABLE TO DRIVE VEHICLE BUT THE POWER STEERING WAS NOT WORKING. IT WAS LIKE DIVING A OLD MANUAL STEERING VEHICLE; VERY STIFF AND TOOK ALL MY MIGHT TO MAKE TURNS. DURING THE DAY; WEDNESDAY CALLED FORD DEALERSHIP AND TALKED WITH A SERVICE MGR. WHO LOOKED UP INFORMATION ON OUR SERVICE RECORDS. HE TOLD ME WE HAD BROUGHT THE 2009 ESCAPE HYBRID FOR THE 2014 RECALL BACK IN SEPT. 2014 AND HAD IT SERVICED. THEY HAD RESET THE COMPUTER AND SAID IT WAS FIXED. IT IS NOW APRIL 2017 AND HAVE HAD POWER STEERING FAILURE AND FORD SERVICE MGR. TOLD ME TO BRING IN VEHICLE THE WOULD HOOK UP AND RUN DIAGNOSTIC ON VEHICLE WHICH WILL COST ME $127 PLUS THE COST OF WHATEVER IS WRONG. FORD WILL NOT COVER ANY COSTS THAT MAY BE INCURRED. MY VEHICLE DID NOT GIVE ANY WARNING OF POWER STEERING FAILURE WHILE I DROVE IT OR DID IT EVER HAVE ANY SENSOR LIGHTS COME ON. AS THIS IS A PROBLEM THAT WAS RECOGNIZED BY NTSB AND FORD TO CAUSE RECALL IN PAST AND FORD DIDN'T FIX PROBLEM SO WOULDN'T HAPPEN THEY SHOULD BE RESPONSIBLE TO COVER ANY REPAIRS AND COSTS SO I DO NOT HAVE ANY ACCIDENTS WITH THE VEHICLE NOW OR IN THE FUTURE. I SHOULD NOT HAVE TO WORRY EVERY TIME I GET INTO DRIVE THAT I COULD HAVE POWER STEERING FAILURE.

I AM ASKING THAT THE INVESTIGATION INTO FORD RECALL 14S05 BE REOPENED AS THE REPAIR OPTIONS WERE NOT SUFFICIENT TO ENSURE THE VEHICLE BE CORRECTLY REPAIRED AS WELL AS INSURE THE SAFETY OF VEHICLES OPERATION. VEHICLE STEERING WHEEL JITTERING, BUMPING AND VIBRATING WHILE VEHICLE IS STOPPED AND EXPERIENCING INTERMITTENT LOSS OF POWER STEERING. FORD RECALL 14S05 PERFORMED ON VEHICLE 12/17/2014. AT THE TIME FORD CHOSE NOT TO REPLACE ELECTRIC STEERING COLUMN AND ELECTED TO COMPLETE RECALL WITH ALTERNATE SOFTWARE UPDATE. ON 3/17/2017 THE SAME FORD DEALERSHIP THAT PERFORMED RECALL ON VEHICLE HAS DETERMINED THAT THE ELECTRONIC STEERING COLUMN MUST NOW BE REPLACED DUE TO PART FAILURES STATED IN RECALL. BOTH THE DEALERSHIP WARRANTY ADMINISTRATOR AND FORD CUSTOMER SERVICE STATE THAT RECALL HAS BEEN CLOSED ON VEHICLE DUE TO DECEMBER 2014 MAINTENANCE THEREFORE THE REPAIR COSTS OF THE RECALLED PARTS WILL NOT BE COVERED.

I WAS DRIVING IN MY WORK PARKING GARAGE WHEN I GOT A, "CHECK BRAKE SYSTEM" WARNING ON MY DASH, AND A COUPLE OF DASHBOARD LIGHTS LIT UP, INCLUDING THE EMERGENCY BRAKE LIGHT. I SUDDENLY REALIZED THAT I HAD NO BRAKES, AND I WAS PRESSING MY BRAKE PEDAL TO THE FLOOR IN AN ATTEMPT TO STOP THE CAR. LUCKILY I WAS GOING ABOUT 5-10 MPH AND THERE WERE NO CARS OR PEOPLE IN FRONT OF ME. I WAS ABLE TO CONTINUE AROUND THE PARKING GARAGE UNTIL THE CAR SLOWED, THEN USED MY EMERGENCY BRAKE TO STOP THE CAR. I STARTED READING THE MANUAL TRYING TO FIGURE OUT WHAT WENT WRONG, AND THAT DIDN'T HELP. I TURNED THE CAR BACK ON AND THERE WERE NO WARNINGS OR LIGHTS ON MY DASH, SO I TENTATIVELY MOVED THE CAR. THE BRAKES WORKED PERFECTLY. I DROVE IT TO A NEARBY MECHANIC SHOP TO HAVE IT LOOKED AT BEFORE IT ACTED UP AGAIN. THEY SAID I NEEDED TO TAKE IT TO A DEALERSHIP SINCE IT WAS A HYBRID AND THEY WERE GETTING HIGH VOLTAGE BATTERY CODES THAT THEY WEREN'T EXPERIENCED WITH. THE DEALERSHIP MECHANICS SPEND THE NEXT 2 DAYS TRYING TO FIGURE OUT THE ISSUE AND RECREATE THE PROBLEM. THEY WERE FINALLY ABLE TO RECREATE IT AND TOLD ME THE ABS CONTROL MODULE HAD AN ELECTRICAL ISSUE AND NEEDS TO BE REPLACED, FOR APPROXIMATELY $2,000, DUE TO NO FAULT OF MY OWN. EVERYTHING ELSE ON THE CAR IS IN GREAT CONDITION, AND MY CAR ONLY HAS 100,000 MILES, SO I AM GOING TO FOOT THE BILL. *TR *CN

I WAS DRIVING ON THE HIGHWAY IN TRAFFIC WHEN THE WRENCH LIGHT CAME ON THE DASHBOARD. I APPLIED PRESSURE TO THE ACCELERATOR BUT THE VEHICLE WAS NOT ACCELERATING. I WAS MOVING AT ABOUT 10 MPH WHEN THIS HAPPENED AND I WAS ABLE TO GET TO THE MIDDLE OF THE HIGHWAY WHERE THERE WAS SOMEONE I COULD WAIT FOR TRAFFIC TO OPEN UP TO GET TO THE SHOULDER, THE VEHICLE MOVED AT ABOUT 2 MPH FROM THE CENTER TO THE SHOULDER, THIS WAS WHILE HAVING THE ACCELERATOR FULLY PUSHED DOWN. I TURNED THE VEHICLE OFF AND THEN BACK ON AND THE WRENCH LIGHT TURNED OFF AND I WAS ABLE TO DRIVE HOME WITHOUT THE ISSUE OCCURRING AGAIN. PRIOR TO THIS, IN SEPTEMBER 2015, I HAD THE SAME EXPERIENCE WHERE THE WRENCH LIGHT TURNED ON AND THE ACCELERATOR PROVIDED NO POWER TO THE CAR, THIS WAS REPAIRED BY REPLACING THE THROTTLE BODY. LESS THAN 30,000 MILES HAVE BEEN PUT ON THE CAR SINCE THIS REPAIR WAS MADE. I SAW THERE WAS AN ISSUE COVERED UNDER CONSUMER SATISFACTION PROGRAM 13N03, HOWEVER, THE HYBRID TYPE OF ESCAPE WAS NOT COVERED UNDER THIS. *TR

MY 09 ESCAPE HYBRID SUFFERED THE SAME THROTTLE BODY FAILURE INVESTIGATED IN PE13003 AND DP12006 WHERE THE VEHICLE GOES INTO 'LIMP MODE' FOLLOWING THE TB FAILURE. IN ESSENCE, MY DAUGHTER WAS MERGING NOT THE HIGHWAY AND SUDDENLY LOST POWER TO THE VEHICLE. SHE WAS ABLE TO EXIT TO THE SHOULDER AND THE VEHICLE WOULD DRIVE IN SLOW SPEED BUT NOT NORMAL. I HAD THE VEHICLE REPAIRED AT THE DEALER AND HAVE THE RECEIPT. HOWEVER, FORD EXCLUDED THE HYBRID FROM ITS CONSUMER SATISFACTION PROGRAM 13N03. AS MY RECEIPT SHOWS, THE TB PART NUMBER IS THE SAME AS THOSE ON THE COVERED VEHICLES AS IS THE DIAGNOSIS AND FIX (REPLACE THE THROTTLE BODY). I'VE CONTACTED FORD FOR COVERAGE OF THE REPAIR IAW THE CSP 13N03 BUT THEIR STANCE HAS BEEN THAT MY VEHICLE WAS NOT INCLUDED IN THE PROGRAM. I'M CONTACTING YOU TO SEE IF THERE WAS A TECHNICAL/LOGICAL REASON WHY THE ESCAPE HYBRID (WITH THE SAME 2.5L ENGINE AND TB PART) WAS NOT INCLUDED IN FORD'S RESPONSE AND WHETHER THERE IS ANYTHING ADDITIONAL I CAN DO FROM THE CONSUMER END. I REALIZE THIS REQUEST IS SOME TIME AFTER THE REPAIR BUT I WAS NEVER NOTIFIED OF THE CSP PROGRAM SINCE MY VIN NUMBER WAS NOT INCLUDED AND ONLY RECENTLY LEARNED OF THE FORD CSP. THANK YOU. CHARLES