2009 Ford Escape Hybrid

MY STEERING WHEEL IS VERY VERY HARD TO STEER ON MY 2009 FORD ESCAPE 2 WD. I NEED THIS FIXED BY THE DEALER & WANT TO KNOW IF THIS IS PART OF THE RECALL#14S05 MY VIN IS: [XXX] . I HOPE THIS IS PART OF THE RECALL SO MY LOCAL DEALER CAN FIX IT FREE FOR ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN I START MY CAR I MAINLY COME FROM A RESIDENT AREA OR A PARKING LOT WHERE THE SPEED LIMIT IS 10-15MPH ONCE I HIT THE MAIN STREET WHERE THE SPEED LIMIT IS 35 MPH MY CAR WONT ACCELERATE TO THE PROPER SPEED EVEN THOUGH MY GAUGES ARE SHOWING THE SPEED IM SUPPOSED TO BE AT AFTER 8 SECONDS THE CAR SHOOTS OFF TO 35MPH AND WHEN I BRAKE TO SLOW DOWN IT ROLLS AGAIN AT 5-10MPH. THIS IS VERY SCARY ESPECIALLY IN CONGESTED AREAS AND TRYING TO PULL OVER IN AN EMERGENCY IS VERY DIFFICULT WHEN MY CAR GETS STUCK IN A SLOW SPEED. IT IS NOW SO CONSTANT ITS EVERY DAY THE ONLY WAY TO BYPASS IT I HAVE TO PULL OVER TURN OFF THE CAR LOCK AND UNLOCK 2-3 TIMES AND IT WILL START UP NORMALLY

TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. THE CONTACT STATED THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT TOOK THE VEHICLE TO CAPITAL FORD OF CHARLOTTE (5411 TYRON ST, CHARLOTTE, NC 28213) AND THE DEALER UPDATED THE SOFTWARE; HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED, WHICH CAUSED THE ELECTRICAL POWER STEERING TO FAIL. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHO STATED THAT NOTHING COULD BE DONE BECAUSE THE RECALL TICKET WAS CLOSED OUT. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO PROVIDE ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING COLUMN VIBRATED AND WAS DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JIM HUDSON FORD (1201 W MAIN ST, LEXINGTON, SC 29072) WHERE IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE REPAIR COST WAS EXPENSIVE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: CAS -13885914D8B9P5. ADDITIONALLY, THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 ON NOVEMBER 14, 2004. THE CONTACT BELIEVED THAT THE REMEDY WAS INADEQUATE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

UPON START VEHICLE WOULD LOOSE POWER STEERING. WE WOULD TURN THE CAR OFF AND RESTART AND POWER STEERING WOULD BE WORKING AGAIN. PROBLEM BEGIN HAPPENING MORE FREQUENTLY. AFTER A COUPLE OF WEEKS, TOOK INTO LOCAL DEALERSHIP AND DETERMINED WE NEEDED A NEW STEERING COLUMN ASSEMBLY. KNOWN ISSUE WITH THE 09 FORD ESCAPE AND WHEN I SPOKE WITH CUSTOMER SERVICE, FORD WAS UNWILLING TO DO ANYTHING.

TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE OF THE DRIVEWAY AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TURNED OFF AND ON COUPLE OF TIMES AND THEN THE STEERING ABILITY RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE CHAPMAN FORD LANCASTER DEALER OF PETERSBURG PENNSYLVANIA THAT DETERMINED THAT THE STEERING WHEEL MODULE FAILED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. ...UPDATED 11/15/17 *BF UPDATED 11/28/2017*JS

MY FORD ESCAPE 2009 STARTED EXPERIENCING POWER STEERING ISSUES AND ENDED UP WITH NO POWER STEERING. I HAVE CONTACTED FORD AND THEY WERE OF NO HELP WHATSOEVER. I THEN PROCEEDED TO CONTACT NHTSA AT 1-888-327-4236 AND FILED A COMPLAINT. THE AGENT GAVE ME A COMPLAINT NUMBER AND SUGGESTED TO CONTACT THE FEDERAL TRADE COMMISSION AT 877 382 4357, WHICH I INTEND TO DO WHEN THEIR OFFICE OPENS. FROM MY RESEARCH THIS VERY ISSUE HAS BEEN RECALLED FOR MY MODEL & MAKE BOTH IN THE UNITED STATES & CANADA. MY PARTICULAR MODEL VIN WAS NOT PART OF THE RECALL. I HAVE DISCOVERED THAT I AM NOT ALONE IN THIS POWER STEERING ISSUE BOAT BUT FORD HAS NOT BEEN PROACTIVE. I STRONGLY SUGGEST EVERYONE DO THE SAME COMPLAINT FILINGS AS I FIRMLY BELIEVE THAT FORD - ON THEIR OWN - WILL NOT FESS UP TO ANYTHING AND WILL PROVIDE NO ASSISTANCE.

TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING, WHILE IDLE AND AT VARIOUS SPEEDS. THE CONTACT STATED THE VEHICLE WAS OPERABLE HOWEVER, THE STEERING COLUMN NEEDED ADDITIONAL EFFORT TO BE MOVED. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED FOR THE ISSUE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.