2008 Ford Escape Hybrid

VEH SHOWS A CAUTION SIGN (EXCLAMATION IN TRIANGLE) WITH A WARNING (PULL VEHICLE OVER SAFELY AND TURN OFF ENGINE). VEH LOSES ALL ACCELERATION AND I MUST PULL OVER IMMEDIATELY TO AVOID AN ACCIDENT. HAPPENS EVERY TIME WE DRIVE ON THE FREEWAY ONLY, NEVER ON A SIDE STREET OR IN STOP AND GO. I PULL VEHICLE OVER AND TURN OFF ENGINE FOR APPROX 2 OR 3 MINUTES, AND IT STARTS RIGHT UP. SOME TIMES IT WILL HAPPEN MULTIPLE TIMES WITHIN A 20 TO 30 MINUTE TIME PERIOD, SOMETIMES ONLY ONCE IN SEVERAL HOURS OF DRIVING. DEALER HAS NO IDEA WHY AND REQUIRES A TOW IMMEDIATELY WHEN IT HAPPENS TO DETERMINE CAUSE. CANNOT TOW WHEN ON THE WAY TO DR, OUT OF TOWN, OR OTHER. *TR

"STOP SAFELY NOW" APPEARS IN DASHBOARD WHILE GOING 70 MPH AND YOU LOSE THE ACCELERATOR - YOU CANNOT MAINTAIN / INCREASE SPEED. THE CAR BASICALLY DIES AND SHUTS OFF. THIS IS INCREDIBLY DANGEROUS, ESPECIALLY WHILE DRIVING ON A HIGHWAY OR IN TRAFFIC OF ANY KIND. THIS HAPPENED NUMEROUS TIMES AS WE WERE DRIVING TO FLORIDA FOR SPRING BREAK. ONCE WE STOPPED, WE WERE ABLE TO RESTART THE CAR AND CONTINUE ON UNTIL THE NEXT "STOP SAFELY NOW" APPEARED, SOMETIMES IN LESS THAN 3 MINUTES, SOMETIMES AFTER 3 HOURS. GIVEN THAT IT WAS A SUNDAY, WE WERE UNABLE TO FIND A FORD DEALER WITH A HYBRID TECHNICIAN ON STAFF. THE FIRST FORD DEALER WE TOOK IT TO HAD IT FOR 3 DAYS AND "COULD FIND NOTHING WRONG". THE SECOND DEALER WE WENT TO REPLACED THE THROTTLE BODY AND WATER PUMP. THIS BREAKDOWN IS UNACCEPTABLE AND DANGEROUS. NO CAR SHOULD SIMPLY STOP LIKE THAT. THIS DESIGN / FLAW SHOULD BE RECALLED AND FIXED BEFORE SOMEONE IS KILLED ON THE EXPRESSWAY. *TR

I STARTED THE CAR UP AND AS IT SAT IDLING THE STOP SAFELY NOW MESSAGE DISPLAYED AND THE ENGINE DIED. I TURNED EVERYTHING OFF ON THE CAR, RESET THE MESSAGE AND RESTARTED THE CAR. AS I PULLED OUT OF THE DRIVEWAY AND STEPPED ON THE GAS, THE CAR AGAIN DISPLAYED THE MESSAGE STOP SAFELY NOW AND THE ENGINE DIED. I HAD TO AGAIN TURN EVERYTHING OFF IN THE CAR, RESET THE MESSAGE, AND RESTART THE CAR. I HAVE NO IDEA WHAT IS WRONG THIS TIME THAT IS MAKING THE MESSAGE DISPLAY. THERE NEEDS TO BE A RECALL ON THIS VEHICLE. THE STOP SAFELY NOW MESSAGE KILLS THE ENGINE AT ANY SPEED. THIS IS A VERY SERIOUS PROBLEM. NO CAR SHOULD SIMPLY SHUT THE ENGINE DOWN WHILE DRIVING. *TR

I WAS TRAVELING THROUGH NYC ON RT 95 DURING RUSH HOUR, BUMPER TO BUMPER TRAFFIC. ALL 3 LANES WERE TRAVELING AT 65 MPH WITH NO BREAKDOWN LANE DUE TO CONSTRUCTION IN THE AREA. THE CAR FOR NO APPARENT REASON DISPLAYED THE "STOP SAFELY NOW" MESSAGE AND THE ENGINE DIED. BY SOME MIRACLE THE JERSEY BARRIERS BLOCKING THE BREAKDOWN LANE OPENED UP FOR ABOUT 100 FT AND I WAS ABLE TO PULL OVER. THE CAR LOSES ALL POWER WHEN THE STOP SAFELY NOW MESSAGE APPEARS. THIS IS A HAZARD AND THIS CAR SHOULD BE RECALLED FOR THIS PROBLEM. IT TURNED OUT THE COOLING PUMP NEEDED TO BE REPLACED. NO CAR SHOULD SIMPLY SHUT OFF WHEN DRIVING. IT CREATES AN EXTREMELY DANGEROUS SITUATION. I HAD 18 WHEELERS AND A STREAM OF CARS BEHIND ME AND HAD THE BREAKDOWN LANE NOT BEEN AVAILABLE, THERE WOULD HAVE BEEN A MULTIPLE CAR CRASH WITH POTENTIAL DEATHS. IT IS HARD TO BELIEVE THAT THERE HAVE BEEN NO ACCIDENTS DUE TO THIS PROBLEM. THIS CAR IS UNSAFE TO DRIVE BECAUSE YOU HAVE NO IDEA WHEN THE ENGINE WILL SHUT OFF. THE CAR NEEDS TO BE REDESIGNED SO THAT THE STOP SAFELY NOW MESSAGE NEVER SHUTS DOWN THE ENGINE. *TR

THE NIGHT OF JANUARY 27, 2012, AS I WAS DRIVING THROUGH TRAFFIC NEAR MY HOME, THE BRAKES ON MY 2008 FORD ESCAPE HYBRID FAILED, MY DASHBOARD READOUT INDICATING MY REGENERATIVE BRAKES HAVE DISENGAGED. I CAREFULLY RETURNED THE QUARTER MILE OR SO HOME, AND TOOK MY VEHICLE TO THE NEARBY FAIRFIELD (CALIFORNIA) FORD DEALERSHIP EARLY SATURDAY MORNING, BOTH IN ORDER TO AVOID OTHER DRIVERS, AND HAVE MY BRAKES REPAIRED. TO THEIR CREDIT, THEY TOOK MY VEHICLE WITHOUT AN APPOINTMENT. OVER THE NEXT FEW DAYS, THE SERVICE DEPARTMENT CONTACTED ME TO INFORM ME THAT TWO OF THE COMPUTER SYSTEMS ON MY VEHICLE HAD FAILED: ONE CONTROLLING THE REGENERATIVE BRAKES, THE SECOND CONTROLLING THE FANS USED TO COOL THE HYBRID VEHICLE'S BATTERIES. IN A MOMENT OF CANDOR, FORD SERVICE REPRESENTATIVE[XXX] INFORMED ME THE UNUSUAL FAILURE WAS THE BRAKE-RELATED FAILURE, AS THE FORD OF FAIRFIELD SERVICE DEPARTMENT WAS REPLACING THE FAN-RELATED COMPUTER PART, "ALL THE TIME." MY CONCERNS ARE SIMILARLY TWO-FOLD: FIRST, THE THOUGHT THAT MY REGENERATIVE BREAKS SIMPLY DISENGAGED IS DISTURBING ENOUGH, AS IT PUT ME AND MY CHILDREN IN IMMEDIATE HARM. ALMOST MORE THAN THAT, THOUGH, IS THE FACT THAT THE COMPUTER PART CONTROLLING THE COOLING OF MY HYBRID'S BATTERIES APPEARS TO FAIL "ALL THE TIME." SINCE THERE WAS NO INDICATION ON THE PART OF MY VEHICLE'S PERFORMANCE INFORMING ME THAT THE HYBRID BATTERY COOLING FAN WAS NOT OPERATING PROPERLY, THERE IS SIMPLY NO KNOWING WHEN MY VEHICLE COULD HAVE CAUGHT FIRE IN A MANNER SIMILAR TO THAT AFFECTING SOME VOLTS MANUFACTURED BY CHEVROLET. I AM INTERESTED IN MAKING SURE SIMILAR FAILURES TO NOT IMPACT OTHER OWNERS OF FORD ESCAPE HYBRIDS. SHOULD YOU NEED ANY ADDITIONAL INFORMATION, MY DAYTIME PHONE NUMBER IS [XXX]. THANK YOU FOR YOUR ATTENTION TO THIS MATTER, AND I LOOK FORWARD TO HEARING FROM YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING ON THE FREEWAY AT 65 MPH THE POWER CUT OUT AND A WARNING WAS DISPLAYED ON THE DASH TO PULL OVER SAFELY. I WAS ABLE TO RESTART THE CAR AND CONTINUE DRIVING, BUT IT HAPPENED AGAIN. I HAD TO HAVE THE CAR TOWED TO FORD. THE FORD DEALER HAD TO REPLACE THE THROTTLE BODY AND MOTOR ASSEMBLY. THIS IS VERY DANGEROUS. *KB

I STARTED THE VEHICLE TO LEAVE MY OFFICE AT THE END OF THE DAY AND NOTICED A TUGGING SENSATION AT THE STEERING WHEEL. ON THE FREEWAY, IT SEEMED FINE, BUT WHEN I SLOWED TO A STOP I COULD FEEL IT AGAIN. THE NEXT DAY, THE POWER STEERING COMPLETELY FAILED. IT WAS LIKE DRIVING A TANK. THERE WERE NO WARNING LIGHTS ON THE DASH DISPLAY. MY FORD DEALER REPLACED THE ELECTRONIC STEERING COLUMN AT A COST OF $1,374.40. THE VEHICLE WAS NO LONGER UNDER WARRANTY DUE TO THE MILEAGE, BUT IS ONLY 4 YEARS OLD. *KB

INCIDENT TOOK PLACE ON 12/02/2011. AFTER WORK I WAS DRIVING SOUTH ON THE 405 FREEWAY IN SOUTHERN CALIFORNIA. I WAS IN LEFT LANE GOING APPROXIMATELY 60 MILES PER HOUR WHEN THE CAR LOST POWER AND I COULD NO LONGER ACCELERATE. SMOKE STARTED TO COME UP FROM THE HOOD OF THE CAR. I IMMEDIATELY PUT ON MY HAZARD LIGHTS AND TRIED TO MAKE MY WAY TO THE RIGHT SHOULDER ON THE FREEWAY. THE ONLY LANE TO THE LEFT OF ME WAS THE CARPOOL LANE. IT WAS DURING A HEAVY TRAFFIC TIME AND I WAS NEARLY REAR-ENDED SEVERAL TIMES AS I TRIED TO GET TO THE SHOULDER ON THE LEFT SIDE OF THE FREEWAY WITHOUT THE ABILITY TO ACCELERATE. THIS ENTIRE TIME THE CAR WAS GETTING SMOKY AND IT WAS HARD TO SEE AND BREATHE. CARS WERE HONKING AT ME AND ONE CAR PULLED UP NEXT TO ME AND YELLED AT ME THAT THERE WERE FLAMES COMING FROM MY CAR AND THE CAR WAS ON FIRE AND I NEEDED TO GET OUT IMMEDIATELY. I BARELY MADE IT TO THE SIDE OF THE FREEWAY AND PARKED AND GOT OUT OF MY CAR. I COULD SEE SMOKE AND FLAMES COMING FROM THE BOTTOM OF THE CAR NEAR THE ENGINE. ONE TRUCK WITH TWO MEN INSIDE PULLED OVER TO HELP ME. I USED A FIRE EXTINGUISHER I HAD IN THE CAR TO PUT OUT FIRE. THE TOW TRUCK TOWED MY CAR TO LOCAL FORD DEALER. THE DEALER TOLD ME THAT THE GEARS INSIDE THE HYBRID POWER UNIT CAME APART AND BROKE. THEN TRANSMISSION FLUIDS LEAKED ONTO THE EXHAUST AND BURST INTO FLAMES. MY SERVICE ADVISER BRIAN SAID THAT THEY DOCUMENTED THAT THERE WERE FLAMES AS A RESULT OF THIS. HE ALSO SAID HE DID NOT KNOW WHY A CAR WITH ONLY 66,000 MILES WOULD HAVE THIS PROBLEM. HE SAID THEY DID NOT HAVE AN EXPLANATION FOR WHY THE GEARS WOULD BREAK APART. FORD REPLACED THE UNIT BUT DID NOT CLEAN THE CAR, STILL HAS FLUID UNDER IT AND IT SMELLS HORRIBLY TO DRIVE. FORD CANNOT GUARANTEE IT WONT HAPPEN AGAIN BECAUSE THEY DON'T WHY IT HAPPENED IN THE FIRST PLACE. SUBMITTED CLAIM TO FORD AND THEY REJECTED IT. *TR

TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE ABS AND EMERGENCY BRAKE LIGHTS WERE ILLUMINATED. WHILE DRIVING APPROXIMATELY 10 MPH AND DEPRESSING THE BRAKES, SHE NOTICED A JERKING SENSATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 48,000.

WHILE DRIVING NORMALLY AT 40 MPH ON A STRAIGHT GOOD ROAD THE STEERING WHEEL BEGAN KICKING RIGHT TO LEFT ABRUPTLY. ALMOST LIKE A BIG RIGHT LEFT VIBRATION. THIS LASTED FOR SEVERAL MINUTES BEFORE THE POWER STEERING COMPLETELY FAILED AND MADE THE STEERING DIFFICULT TO CONTROL. I PULLED TO THE SIDE OF ROAD. TURNED OFF THE CAR AND RESTART AND TOOK IT IMMEDIATELY TO THE FORD DEALER. DEALER SAID THE ELECTRIC POWER STEERING UNITS WERE BACK ORDER 5 - 8 WEEKS BECAUSE MANY FAILURES. THIS IS A SAFETY ISSUE AND PEOPLE COULD DIE WITH THE POWER STEERING FAILURES. PLEASE RECALL THEM BEFORE SOMEBODY'S DIES. *TR