2014 Ford Edge

TL* THE CONTACT OWNS A 2014 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE RECALL REPAIR WAS EXCEEDING A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER (GREENWOOD FORD IN ORLANDO, FL, 1-888-984-4895) WAS NOTIFIED AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE DRIVING 55 MPH ON THE HIGHWAY, ACCELERATOR SUDDENLY STOPPED WORKING, WRENCH LIGHT CAME ON, AND ENGINE WENT INTO LIMP HOME MODE. IT WAS VERY UNSAFE TRYING TO CROSS LANES TO GET OFF OF HIGHWAY AS CAR SLOWED VERY RAPIDLY. THIS IS THE SAME ACTION ASSOCIATED WITH THE WELL DOCUMENTED THROTTLE BODY PROBLEM FORD HAS HAD WITH OTHER MODELS. ONCE OFF THE ROAD, MOTOR WAS SHUT OFF AND RESTARTED WHICH MADE THE PROBLEM GO AWAY BUT UNFORTUNATELY ERASED ANY ERROR CODES THAT MAY HAVE BEEN GENERATED.

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE POWER TRAIN WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED TWICE, BUT THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO CRAIN FORD OF LITTLE ROCK (4601 COLONEL GLENN PLAZA DR., LITTLE ROCK, AR 72210) WHERE A DIAGNOSTIC TEST WAS NOT PERFORMED; HOWEVER, THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,450.

2 ISSUES: 1. DOOR LATCH SENDING SIGNAL THAT THE CAR DOOR IS NOT CLOSED. TAKES MULTIPLE TIMES OF CLOSING THE DOOR FOR THE DOOR AJAR MESSAGE TO GO AWAY. MANY FORD EDGE OWNERS MODIFYING THEIR VEHICLES IN UNSAFE TO GET AROUND THIS PROBLEM. FORD WANTS $600+ TO FIX. 2. THE VISTA MOON ROOF. THE ROOF DOES NOT OPEN AND CLOSE PROPERLY. MANY FORD EDGE OWNERS WITH THIS ISSUE. FORD WANTS $3000 TO FIX THIS. PEOPLE WHO HAVE HAD IT FIXED HAD THE PROBLEM RETURN AFTER A YEAR. PLEASE HELP

ON APRIL 3, 2018, MY WIFE WAS DRIVING OUR 2014 FORD EDGE. AS SHE WAS ENTERING A CURVE AT 35 MPH, THE 'LOW OIL PRESSURE LIGHT CAME ON' AND SHE IMMEDIATELY LOST THE CAPABILITY TO EASILY TURN THE STEERING WHEEL, AND THE CAR BEGAN TO SLOW DOWN RAPIDLY. FORTUNATELY, SHE WAS NOT ON A FREEWAY OR SHE COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. SHE REALIZED THAT EVEN THOUGH THE ENGINE WAS STILL RUNNING, THE GAS PEDAL WOULD NOT WORK. I CALLED PLANET FORD IN HOUSTON WHERE WE PURCHASED THE CAR AND I ROUTINELY HAVE THE CAR MAINTAINED. ANTHONY, THE QUICK LANE MANAGER, TOLD ME TO BRING THE CAR IN. BY THEN, WE HAD CHECKED THE INTERNET FOR SIMILAR OCCURRENCES AND WE HAD FOUND THAT THERE HAD BEEN THOUSANDS OF SIMILAR REPORTS AND MILLIONS OF DOLLARS PAID BY FORD IN LAWSUITS. ANTHONY TOLD ME THAT HE WOULD FIX THE CAR AT NO COST AFTER I EXPLAINED THE DETAILS AND TOLD HIM THAT THIS SHOULD HAVE BEEN A 'RECALL ISSUE'. THEY HAD SERVICED THE CAR LESS ONE MONTH EARLIER. ON TUESDAY, APRIL 10TH, I CALLED AND FOUND THAT THE CAR HAD BEEN MOVED TO THE REGULAR SERVICE AREA. IT STILL WAS NOT FIXED. BRAD ZOOK, THE SERVICE MANAGER, TOLD ME THAT I WAS GOING TO HAVE TO PAY FOR THE REPAIR EVEN THOUGH I TOLD HIM THAT ANTHONY SAID IT WOULD BE FREE.LATER THAT DAY, IT WAS 'REPAIRED' AND WE PICKED UP THE CAR. THEY HAD TO REPLACE THE 'ETB' WHICH IS EXACTLY WHAT THE INTERNET REFERRED TO. I CALLED BRAD ON WEDNESDAY AND ASKED HOW THEY DIAGNOSED THE PROBLEM. HE SAID IT WAS A COMBINATION OF CODES (STRANGE) AND MY DESCRIPTION OF THE PROBLEM. HOW DO I KNOW THAT THIS WON'T HAPPEN AGAIN, OR SOME OTHER MALFUNCTION THAT WASN'T A RECALL, WILL HAPPEN NEXT!?

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND WAS DIFFICULT TO STEER LEFT OR RIGHT. ANGELA KRAUSE FORD LINCOLN IN ALPHARETTA, GEORGIA WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE STEERING WAS LIKELY TO FAIL WHILE DRIVING 25 MPH OR LESS. ORIGINALLY, THE SHAFT AND THE PUMP ASSEMBLY WERE REPLACED IN THE VEHICLE, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THE FAILURE COULD NOT BE DUPLICATED AND THAT THE VEHICLE WAS PERFORMING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

BOUGHT THE 2014 FORD EDGE BRAND NEW. IN MARCH 2015. (JANUARY 23, 2017) @ 21680 MILES: HAD TO REPLACE THE REAR BRAKE PADS/ROTORS AND SERVICED CALIPERS (PARTS & LABOR COST: $385.05). (APRIL 2, 2018) @ 32000 MILES: HAD TO REPLACE THE FRONT BRAKE PADS/ROTORS AND SERVICED CALIPERS (PARTS/LABOR COST: $400). MY DEALER SAYS "IT'S DUE TO THE HARSH CENTRAL NEW YORK WINTERS AND ITS NORMAL WEAR & TEAR;THEREFORE NOT COVERED UNDER THE 3 YR 36 MONTH WARRANTY". I JUST DON'T UNDERSTAND WHY BOTH REAR AND FRONT BRAKES SYSTEMS HAVE HAD PROBLEMS AND HAD TO BE REPLACED. I WOULD AT LEAST EXPECT THE BRAKE SYSTEM TO PERFORM AT EXCEPTIONAL LEVEL GREATER THAN THE MY MILES DRIVEN TO DATE OF 32000 MILES. IN THE PAST, I HAVE DRIVEN TOYOTA'S AND JEEP'S AND NEVER EXPERIENCED BRAKE ISSUES AND/OR REPAIRS IN LESS THAN 45000 MILES. FORD SHOULD REALLY PAY MORE ATTENTION TO THE QUALITY OR THEIR PRODUCT AND ATTENTION TO DETAIL AS THE "BRAKING SYSTEM" STINKS AND IS UNACCEPTABLE.