Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1470–25K
63025–50K
50950–75K
24575–100K
206100–150K
56150K+
1,793 reports with mileage · 651 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 854 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 529 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 300 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
33 crash reports7 fire reports24 injury reports
What owners actually said
2,444 reports
84,000 miles · Dec 23, 2017
Electrical System
CAR MILEAGE 84,000. 90% CITY DRIVING 10% MOUNTAIN 1. VEHICLE WAS PARKED IN DRIVEWAY AND PREPARING TO LEAVE FOR WORK. OPENED REAR DRIVER SIDE PASSENGER DOOR, PUT ITEMS INSIDE AND CLOSED DOOR. ENTERED DRIVERS SIDE, TURNED KEY ON TO START CAR. RECEIVED RED WARNING ON DASH THAT LET PASSENGER DOOR WAS AJAR. OPENED AND SHUT DOOR A…
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CAR MILEAGE 84,000. 90% CITY DRIVING 10% MOUNTAIN 1. VEHICLE WAS PARKED IN DRIVEWAY AND PREPARING TO LEAVE FOR WORK. OPENED REAR DRIVER SIDE PASSENGER DOOR, PUT ITEMS INSIDE AND CLOSED DOOR. ENTERED DRIVERS SIDE, TURNED KEY ON TO START CAR. RECEIVED RED WARNING ON DASH THAT LET PASSENGER DOOR WAS AJAR. OPENED AND SHUT DOOR AGAIN SAME WARNING. TRIED THIS 7 TIMES. INTERIOR LIGHTS WOULD NOT DIM WITH DOOR AJAR WARNING, EVEN WITH DOORS CLOSED. AFTER SEVENTH TIME WARNING SUBSIDED.AND INTERIOR LIGHTS DIMMED OUT. 2. THE FOLLOWING DAY THE WIFE STOPPED FOR GAS. SHE FILLED THE CAR, THEN GOT BACK INSIDE AND STARTED THE CAR. SHE RECEIVED THE LEFT PASSENGER DOOR AJAR WARNING, EVEN THOUGH SHE HAD NOT OPENED THAT DOOR EITHER LEAVING HOME OR AT THE GAS STATION. SHE GOT OUT SHUT THE DOOR. THE WARNING SUBSIDED AND SHE WENT ON HER WAY. 3. WE'VE ENCOUNTERED THE SAME PROBLEM THE LAST THREE DAYS, AS ITEM 1 ABOVE, PARKED IN THE DRIVEWAY, PARKED AT THE STORE.
NHTSA ODI #11056175
150,000 miles · Dec 20, 2017
Service Brakes
THE BREAKS GO OUT THEY GET SPONGY OR NO POWER THIS ISSUES STARTS AND STOPS I NEVER KNOW WHEN ITS GOING TO HAPPEN THIS HAS BEEN GOING ON FOR 3 MONTHS NOW ALSO THE CAR SMELL LIKE EGGS FROM TIME TO TIME
NHTSA ODI #11055759
60,000 miles · Dec 20, 2017
Electrical System
DOOR AJAR ISSUE. RESULTS IN DOOM LIGHT NOT TURNING OFF. VEHICLE IS STATIONARY. ISSUE HAPPENED ABOUT TWO YEARS AGO, AT TIME OF PURCHASE. IT WAS CORRECTED, AND NOW IT IS AGAIN AN ISSUE. 12\20/17
NHTSA ODI #11055745
65,000 miles · Dec 20, 2017
Structure
WARNING LIGHT SHOWS DRIVER DOOR OPEN WHEN THE DOOR IS REALLY CLOSED. THE DOME LIGHT WILL STAY ON AND THE DOORS WILL NOT LOCK WHILE IN GEAR. THIS WILL DRAIN THE BATTERY AND IS A SAFETY ISSUE SINCE DOOR WILL NOT LOCK.
NHTSA ODI #11055632
62,743 miles · Dec 18, 2017
Power Train
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHEN THE GEAR SHIFT WAS IN DRIVE, AN ERROR MESSAGE APPEARED STATING THAT THE SHIFT WAS IN PARK. THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO C WIMBERLEY FORD (56081 M 51 S, DOWAGIAC, MI 49047) WHERE A DIAGNOSTIC TEST WAS NOT PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NO…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHEN THE GEAR SHIFT WAS IN DRIVE, AN ERROR MESSAGE APPEARED STATING THAT THE SHIFT WAS IN PARK. THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO C WIMBERLEY FORD (56081 M 51 S, DOWAGIAC, MI 49047) WHERE A DIAGNOSTIC TEST WAS NOT PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,743.
NHTSA ODI #11055194
103,000 miles · Dec 16, 2017
Electrical System
THE "DOOR AJAR" MESSAGE CONTINUES TO COME ON AND STAY ON; EVEN THOUGH THE DOOR HAS BEEN CLOSED CORRECTLY. THIS IS THE DRIVERS SIDE DOOR. THIS OCCURS CONSTANTLY. IT CONTINUES TO MAKE RINGING SOUNDS WHICH ARE DISRUPTIVE WHILE DRIVING. IT OCCURS WHEN PARKED, OR DRIVING.
NHTSA ODI #11055023
Mileage unknown · Dec 13, 2017
Electrical System
MY 2013 FORD EDGE WITH 48,000 MILES HAS A VERY ANNOYING DRIVER DOOR AJAR ERROR MESSAGE. THIS MESSAGE WILL NOT GO AWAY WHEN IT'S VERY OBVIOUS MY DRIVER'S SIDE DOOR IS CLOSED. MY INTERIOR LIGHT STAYS ON AT NIGHT TIME FOR UNSPECIFIED AMOUNTS OF TIME MAKING IT VERY DIFFICULT TO DRIVE. THIS ISSUE ALSO IS DRAINING MY BATTERY AS THE IN…
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MY 2013 FORD EDGE WITH 48,000 MILES HAS A VERY ANNOYING DRIVER DOOR AJAR ERROR MESSAGE. THIS MESSAGE WILL NOT GO AWAY WHEN IT'S VERY OBVIOUS MY DRIVER'S SIDE DOOR IS CLOSED. MY INTERIOR LIGHT STAYS ON AT NIGHT TIME FOR UNSPECIFIED AMOUNTS OF TIME MAKING IT VERY DIFFICULT TO DRIVE. THIS ISSUE ALSO IS DRAINING MY BATTERY AS THE INTERIOR LIGHTS STAY ON AFTER CLOSING AND ARMING THE ALARM. FORD IS CHARGING 125 DOLALRS JUST TO LOOK AT THE ISSUE THEN ANOTHER 400-500 DOLLARS TO REPLACE THE PARTS WITH THE SAME REPORTED DEFECTIVE PARTS. TOTALLY RIDICULOUS ON FORD'S PART. I WILL NEVER EVER PURCHASE ANOTHER FORD VEHICLE AGAIN.
NHTSA ODI #11054463
44,211 miles · Dec 11, 2017
Engine
WHEN I ACCELERATE TO HIGHWAY SPEED I GET AN EXHAUST SMELL INSIDE THE PASSENGER COMPARTMENT. I HAVE BEEN TO MY DEALER 4 TIMES AND THE PROBLEM CONTINUES. I BELIEVE THAT THIS IS A HEALTH ISSUE. I AM UPLOADING MY SERVICE RECORDS FOR YOUR PERUSAL. THIS BEGAN IN MAY 2016 AND CONTINUES TO THE PRESENT (12/2017).
NHTSA ODI #11053920
69,000 miles · Dec 9, 2017
Electrical System
WHEN PUTTING VEHICLE IN PARK AND SHUTTING OFF VEHICLE YELLOW WARNING LIGHT IN DASH APPEARS "SHIFT TO PARK" ACCOMPANIED WITH A WARNING NOISE
NHTSA ODI #11053694
52,000 miles · Nov 28, 2017
Steering
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING 20 MPH, THE CONTACT HEARD A NOISE COMING FROM THE HALF SHAFT AND LOST CONTROL OF THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE HALF SHAFT SEPARATED FROM THE LINK SHAFT, CAUSING THE STEERING WHEEL TO LOCK. THE VEHICLE WAS …
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING 20 MPH, THE CONTACT HEARD A NOISE COMING FROM THE HALF SHAFT AND LOST CONTROL OF THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE HALF SHAFT SEPARATED FROM THE LINK SHAFT, CAUSING THE STEERING WHEEL TO LOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE DEALER WERE NOT CONTACTED IN REGARDS TO THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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