Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1470–25K
63025–50K
50950–75K
24575–100K
206100–150K
56150K+
1,793 reports with mileage · 651 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 854 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 529 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 300 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
33 crash reports7 fire reports24 injury reports
What owners actually said
2,444 reports
68,000 miles · Jun 14, 2018
Service Brakes
MY VEHICLE HAS THE EXACT SAME PROBLEM WITH EXTENDED WARRANTY FOR FORD BULLETIN 13N02 AND FORD WONT COVER COST OF REPAIR. BULLETIN STATES YEAR 2013 AND VEHICLES BUILT AT OAKVILLE PLANT IN CANADA. I FEEL MY SAFETY REPAIR SHOULD BE COVERED, YET I HAD TO PAY $480 OUT OF POCKET. FORD HAS NOT BEEN ABLE TO TELL ME WHY IT NOT BEING…
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MY VEHICLE HAS THE EXACT SAME PROBLEM WITH EXTENDED WARRANTY FOR FORD BULLETIN 13N02 AND FORD WONT COVER COST OF REPAIR. BULLETIN STATES YEAR 2013 AND VEHICLES BUILT AT OAKVILLE PLANT IN CANADA. I FEEL MY SAFETY REPAIR SHOULD BE COVERED, YET I HAD TO PAY $480 OUT OF POCKET. FORD HAS NOT BEEN ABLE TO TELL ME WHY IT NOT BEING COVERED
NHTSA ODI #11101944
66,000 miles · Jun 13, 2018
Fuel/propulsion System
I WAS TRAVELING ON HWY 441 UP A STEEP HILL AND TRIED TO PASS A TRUCK.THE CAR COMPLETELY LOST POWER. I WAS NEARLY REAR ENDED BY ANOTHER CAR. ON JUNE 7, 2018 BETWEEN ENTERPRISE, AL. AND MONTGOMERY AL. I WAS ATTEMPTING TO LEGALLY PASS ANOTHER CAR AND THE CAR AGAIN COMPLETELY LOST POWER ALMOT CAUSING A FRONT END COLLISION WITH A…
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I WAS TRAVELING ON HWY 441 UP A STEEP HILL AND TRIED TO PASS A TRUCK.THE CAR COMPLETELY LOST POWER. I WAS NEARLY REAR ENDED BY ANOTHER CAR. ON JUNE 7, 2018 BETWEEN ENTERPRISE, AL. AND MONTGOMERY AL. I WAS ATTEMPTING TO LEGALLY PASS ANOTHER CAR AND THE CAR AGAIN COMPLETELY LOST POWER ALMOT CAUSING A FRONT END COLLISION WITH ANOTHER CAR AT 65 MILES AN HOUR. SOMEONE IS GOING TO GET KILLED IF FORD DOES NOT FIX MY CAR. I HOPE IT IS NOT YOUR FAMILY.
NHTSA ODI #11101681
85,000 miles · Jun 12, 2018
Service Brakes
BACKED OUT OF DRIVEWAY AND HAD TO PUMP/FLOOR BRAKES TO GET STOPPED! ON MAIN STREET IN FRONT OF A SCHOOL! NEW BRAKES HAD BEEN PUT ON A COUPLE MONTHS PRIOR. HAD THEM CHECKED BY MECHANIC THAT PUT THEM ON.
NHTSA ODI #11101530
110,000 miles · Jun 12, 2018
Electrical System
THE DOOR AJAR SENSOR ON THE DRIVER SIDE DOOR WILL NOT GO OFF WHEN SHUTTING THE DOOR. IT HAS BEEN DOING THIS FOR A MONTH NOW. IT POSES A SAFETY RISK TO CHILDREN IN THE BACK SEAT WHO MAY OPEN A UNLOCKED DOOR NOW BECAUSE OF THIS SENSOR FAILING TO OPERATE BECAUSE OF FORDS HORRIBLE ENGINEERING
NHTSA ODI #11101484
98,000 miles · Jun 12, 2018
Electrical SystemUnknown Or Other
WHILE IT STARTS INTERMITTENTLY, THE 'DOOR AJAR' LIGHT IS COMING ON ' AND STAYING ON EVEN WHEN THE DOOR IS CERTAINLY CLOSED. OVER TIME THERE IS NO AMOUNT OF DOOR SLAMMING THAT CAN GET THAT WARNING LIGHT TO SHUT OFF. IT'S MOST LIKELY AN ELECTRICAL ISSUE RELATED TO THE SWITCH INSIDE THE LATCH MECHANISM. WHILE THE DOOR WILL MECHA…
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WHILE IT STARTS INTERMITTENTLY, THE 'DOOR AJAR' LIGHT IS COMING ON ' AND STAYING ON EVEN WHEN THE DOOR IS CERTAINLY CLOSED. OVER TIME THERE IS NO AMOUNT OF DOOR SLAMMING THAT CAN GET THAT WARNING LIGHT TO SHUT OFF. IT'S MOST LIKELY AN ELECTRICAL ISSUE RELATED TO THE SWITCH INSIDE THE LATCH MECHANISM. WHILE THE DOOR WILL MECHANICALLY LATCH, ISSUES WITH THE SWITCH MAKE THE DOOR APPEAR TO BE OPEN TO THE CAR'S ELECTRONIC CONTROL UNIT (ECU). IT DOESN'T MATTER IF THE VEHICLE IS IN PARK, DRIVE, NEUTRAL, REVERSE. THE LIGHT STILL REMAINS ON WHEN ATTEMPTING TO CLOSE THE DOOR. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS.
NHTSA ODI #11101419
50,000 miles · Jun 11, 2018
Air Bags
TAKATA RECALL
NHTSA ODI #11101265
71,000 miles · Jun 10, 2018
Electrical System
FRONT DRIVER DOOR CLOSED SENSOR INTERMITTENTLY NOT WORKING AND BECOMING MORE FREQUENT. WHILE DRIVING IT SAYS THE DOOR IS OPEN
NHTSA ODI #11100762
Mileage unknown · Jun 6, 2018
Unknown Or Other
THE DRIVER'S SIDE DOOR WILL CLOSE, BUT THINKS IT IS NOT CLOSED - SO THE INTERIOR AND EXTERIOR LIGHTS STAY ON AND DOORS WILL NOT LOCK. DRIVING AROUND IN MEMPHIS, TN WITH YOUR DOORS UNLOCKED IS A HUGE SAFETY HAZARD - AM IN GRAVE DANGER OF BEING CARJACKED AT A STOP LIGHT. IT WILL NOT CLOSE TO LOCK IT AT WORK OR IN MY DRIVEWAY - A…
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THE DRIVER'S SIDE DOOR WILL CLOSE, BUT THINKS IT IS NOT CLOSED - SO THE INTERIOR AND EXTERIOR LIGHTS STAY ON AND DOORS WILL NOT LOCK. DRIVING AROUND IN MEMPHIS, TN WITH YOUR DOORS UNLOCKED IS A HUGE SAFETY HAZARD - AM IN GRAVE DANGER OF BEING CARJACKED AT A STOP LIGHT. IT WILL NOT CLOSE TO LOCK IT AT WORK OR IN MY DRIVEWAY - AND RUNS DOWN THE BATTERY. OPENING AND CLOSING IT SOMETIMES 50 TIMES (USUALLY WITHOUT SUCCESS) IS ANNOYING AND PAINFUL. I KNOW MY NEIGHBORS HATE ME MAKING SO MUCH NOISE TRYING TO CLOSE MY DOOR (THAT SEEMS TO REALLY BE CLOSED, BUT SOME SENSOR DOESN'T THINK SO). THERE ARE TONS OF COMMENTS ACROSS THE INTERNET WITH THIS PROBLEM. WHY HAS IT NOT BEEN RECALLED? AND IF IT REALLY ISN'T CLOSING, THEN WE HAVE A WHOLE NEW ISSUE!
NHTSA ODI #11100254
Mileage unknown · Jun 6, 2018
Electrical System
THE SENSOR ON THE BACK DRIVER'S SIDE DOOR IS MAKING IT APPEAR THE DOOR IS AJAR WHEN IT IS NOT. THIS CAUSES THE DOME LIGHT TO STAY ON AND IS AFFECTING THE ALARM ON THE CAR.
NHTSA ODI #11100233
75,000 miles · Jun 6, 2018
Electrical System
DRIVER DOOR AJAR WARNING EVEN THOUGH DOOR IS CLOSED. OCCURS WHILE STATIONARY AND WHILE IN MOTION. PREVENTS DRIVERS DOOR FROM BEING LOCKED WHILE THE VEHICLE IS IN MOTION PRESENTING A SAFETY HAZARD TO THE DRIVER.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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