NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
2,444 reports45,000 miles · Jun 28, 2018
Unknown Or Other
OUR DRIVERS DOOR LATCH INDICATES DOOR IS OPEN, HOWEVER, DOOR IS CLOSED. I SEE THAT THIS WAS CONSIDERED NOT TO BE A SAFETY ISSUE BY YOU, HOWEVER, AT NIGHT THE DOME LIGHTS DO NOT TURN OFF MAKING IT DIFFICULT TO SEE WHEN BACKING UP, ETC. THE DOOR THINKS IT IS OPEN AND MY GREATEST CONCERN IS THE AUTOMATIC LOCKING MECHANISM DOES NO…
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OUR DRIVERS DOOR LATCH INDICATES DOOR IS OPEN, HOWEVER, DOOR IS CLOSED. I SEE THAT THIS WAS CONSIDERED NOT TO BE A SAFETY ISSUE BY YOU, HOWEVER, AT NIGHT THE DOME LIGHTS DO NOT TURN OFF MAKING IT DIFFICULT TO SEE WHEN BACKING UP, ETC. THE DOOR THINKS IT IS OPEN AND MY GREATEST CONCERN IS THE AUTOMATIC LOCKING MECHANISM DOES NOT WORK ON OUR CAR, HAMPERING THE SAFETY OF MY GRANDCHILDREN RIDING IN THE BACK SEAT. PLEASE CLARIFY HOW THIS IS NOT CONSIDERED A SAFETY ISSUE. ARTICLE: THE INVESTIGATION OPENED LAST SEPTEMBER LOOKED INTO COMPLAINTS THAT THE DOOR AJAR WAS ALWAYS ILLUMINATED, MAKING IT HARD TO OCCUPANTS TO TELL IF THE DOORS WERE PROPERLY LATCHED. ACCORDING TO A INVESTIGATION SUMMARY, THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IDENTIFIED 1,983 COMPLAINTS FOR 2011-13 MODEL YEAR EDGE VEHICLES.
NHTSA ODI #11104561
71,000 miles · Jun 28, 2018
Power TrainVehicle Speed Control
TRAVELING ON SECONDARY ROAD AND EXPERIENCED SUDDEN POWER LOSS. "AWD OFF" MESSAGE APPEARED ON SCREEN, ALONG WITH WRENCH ICON. I MANAGED TO LIMP ONTO THE SHOULDER (THANK GOD I WAS NOT ON THE HIGHWAY). CAR WOULD NOT REV UP OR MOVE. I TURNED THE ENGINE OFF, AND RESTARTED IT. EVERYTHING SEEMED TO BE FINE AT THAT POINT, BUT I AM VERY …
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TRAVELING ON SECONDARY ROAD AND EXPERIENCED SUDDEN POWER LOSS. "AWD OFF" MESSAGE APPEARED ON SCREEN, ALONG WITH WRENCH ICON. I MANAGED TO LIMP ONTO THE SHOULDER (THANK GOD I WAS NOT ON THE HIGHWAY). CAR WOULD NOT REV UP OR MOVE. I TURNED THE ENGINE OFF, AND RESTARTED IT. EVERYTHING SEEMED TO BE FINE AT THAT POINT, BUT I AM VERY AFRAID OF THIS HAPPENING DURING MY DAILY COMMUTE ON A BUSY HIGHWAY.
NHTSA ODI #11104553
Mileage unknown · Jun 28, 2018
Unknown Or Other
MY CAR KEEPS SAYING PASSENGER DOOR IS OPEN. BUT IT IS NOT OPEN.I AM AFRAID THIS WILL DRAIN MY BATTERY SO I DISCONNECT MY BATTERY WHEN AT WORK AND AT HOME.
NHTSA ODI #11104468
53,000 miles · Jun 26, 2018
Unknown Or Other
AS I WAS DRIVING DOWN THE STREET ON A NORMAL RIDE, ALL OF A SUDDEN I HEARD A LOUD EXPLOSION AND THEN GLASS SHATTERING. MY SUNROOF/MOONROOF HAD SHATTERED. ALL FOUR CORNERS ARE BUSTED OUT. THIS WAS OUT OF THE BLUE, NO OTHER ISSUES HAD OCCUR.
NHTSA ODI #11103960
101,000 miles · Jun 20, 2018
Service Brakes
BRAKE BOOSTER FAILURE. 2013 FORD EDGE SPORT. I HEAR A HISSING COMING FROM MY BRAKE PEDAL WHEN IT IS DEPRESSED. ALSO THE PEDAL IS EITHER HARD TO DEPRESS AND/OR WILL FADE TO THE FLOOR. WHEN I NOTICED THE FAILURE I WAS TRAVELING IN CITY TRAFFIC. I NEARLY REAR ENDED A VEHICLE, TRYING TO GET MY VEHICLE TO STOP. I SAW THERE WAS A…
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BRAKE BOOSTER FAILURE. 2013 FORD EDGE SPORT. I HEAR A HISSING COMING FROM MY BRAKE PEDAL WHEN IT IS DEPRESSED. ALSO THE PEDAL IS EITHER HARD TO DEPRESS AND/OR WILL FADE TO THE FLOOR. WHEN I NOTICED THE FAILURE I WAS TRAVELING IN CITY TRAFFIC. I NEARLY REAR ENDED A VEHICLE, TRYING TO GET MY VEHICLE TO STOP. I SAW THERE WAS A CUSTOMER SERVICE PROGRAM # 13N02 FOR 2010-2013 FORD EDGE'S. FOR SOME REASON MINE WAS NOT INCLUDED, BUT HAS FAILED THE EXACT SAME WAY. I AM RESPONSIBLE FOR THE COST OF THE REPAIR.
NHTSA ODI #11102869
Mileage unknown · Jun 20, 2018
Service Brakes
MY WIFE WAS OPERATING HER VEHICLE AND NEARLY HAD AN ACCIDENT ON 6/17/18 BEING. ONE BY SHE TOOK IT TO MIDIS MUFFLER AND BRAKE TO INVESTIGATE THE PROBLEM. THEY PERFORMED A CHECK AND ADVISED IT WAS THE BRAKE BOOSTER AND THERE WAS A RECALL,EXTENDED WARRANTY THROUGH THE FORD, WE IMMEDIATELY CONTACTED APPLE FORD IN LYNCHBURG VA , THE…
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MY WIFE WAS OPERATING HER VEHICLE AND NEARLY HAD AN ACCIDENT ON 6/17/18 BEING. ONE BY SHE TOOK IT TO MIDIS MUFFLER AND BRAKE TO INVESTIGATE THE PROBLEM. THEY PERFORMED A CHECK AND ADVISED IT WAS THE BRAKE BOOSTER AND THERE WAS A RECALL,EXTENDED WARRANTY THROUGH THE FORD, WE IMMEDIATELY CONTACTED APPLE FORD IN LYNCHBURG VA , THEY DIDN'T EXPRESS AND CONCERN AND WE'RE HESITANT TO DO ANYTHING BECAUSE WE DIDN'T BUY THE VEHICLE THRU THEIR DEALERSHIP,AFTER GOING BACK AND FORTH AND GETTING NO WHERE WE HUNG UP. WE THEN CONTACTED BERGLUND BEDFORD, VA WE BOUGHT THE VEHICLE THERE AND THEY ALSO SERVICED IT FOR 5 YEARS, WE AGAIN. GOT EXTREMELY POOR CUSTOMER SERVICE, TH THEY WANTED TO CHARGE US TO DIAGNOSE THE PROBLEM ,WHICH WAS DONE FOR FREE AT THE OTHER SHOP , THEY EXPRESSED NO CONCERN ,GAVE US A SERVICE DATE ONE AND A HALF WEEKS OUT. WE SPOKE WITH THE MANAGER NAME BRIAN WHOM ALSO DIDN'T CARE AND SAID WE DRIVE IT AT OUR RISK. A MAIN ISSUE ALL THE YEARS THEY SERVICES IT THE PROBLEM WAS KNOWN AND THEY DID NOTHING, WE EVEN HAD THE BRAKES CHECKED AND SERVICED IN OCT 2017 . THEY CHOSE TO LET AN EXTREMELY DANGEROUS SITUATION OCCUR.
NHTSA ODI #11102788
80,000 miles · Jun 18, 2018
Latches/locks/linkages
TL* THE CONTACT OWNS A 2013 FORD EDGE. ONCE THE VEHICLE WAS STARTED, THE PASSENGER DOOR LIGHTING REMAINED ILLUMINATED AND THE DOORS FAILED TO LOCK. THE VEHICLE WAS TAKEN TO MIKE REICHENBACH FORD LINCOLN (600 N COIT ST, FLORENCE, SC 29501, 888-293-4503) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH MECHANISM FAILED. THE VEHICLE WAS …
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TL* THE CONTACT OWNS A 2013 FORD EDGE. ONCE THE VEHICLE WAS STARTED, THE PASSENGER DOOR LIGHTING REMAINED ILLUMINATED AND THE DOORS FAILED TO LOCK. THE VEHICLE WAS TAKEN TO MIKE REICHENBACH FORD LINCOLN (600 N COIT ST, FLORENCE, SC 29501, 888-293-4503) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH MECHANISM FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
NHTSA ODI #11102430
Mileage unknown · Jun 18, 2018
Service Brakes
I HAVE A 2013 FORD EDGE, BRAKES GO TO FLOOR BUT NOT ALL THE TIME. 1 ST TIME I HAD BOOSTER DONE UNDER RECALL DEC 2016 MILEAGE 59080, 2 ND OCT 2017 BRAKES DID IT AGAIN MILEAGE 66982, PUT ANOTHER BOOSTER IN UNDER RECALL. DEC 2017 MILEAGE 68078 HAPPEN AGAIN, THIS TIME THE DEALER CHECK OUT THE HOLD BRAKE SYSTEM (THE SLIDE, CALIBER…
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I HAVE A 2013 FORD EDGE, BRAKES GO TO FLOOR BUT NOT ALL THE TIME. 1 ST TIME I HAD BOOSTER DONE UNDER RECALL DEC 2016 MILEAGE 59080, 2 ND OCT 2017 BRAKES DID IT AGAIN MILEAGE 66982, PUT ANOTHER BOOSTER IN UNDER RECALL. DEC 2017 MILEAGE 68078 HAPPEN AGAIN, THIS TIME THE DEALER CHECK OUT THE HOLD BRAKE SYSTEM (THE SLIDE, CALIBERS ETC.) EVERYTHING OK. JUNE 2018 HAPPEN AGAIN MILEAGE 71926 . I DID HAVE AN AUTO REPAIRMAN TRY AND IT WENT TO THE FLOOR ON HIM AS WELL. I SPOKE WITH FORD ABOUT IT FORD GAVE ME A CASE # CAS- 15014600 SAID I NEEDED A DEALER TO CHECK IT AGAIN. I WENT TO PRIME FORD IN AUBURN MA (THE SAME AS THE OTHER 3 TIMES), THEY CHECKED IT AND COULD NOT FIND AND THING WRONG, THEY ASKED ME TO LEAVE IT FOR A COUPLE OF DAYS WHICH I DID AND THEY STILL COULD NOT FIND A PROBLEM. I KNOW IT IS NOT THE MASTER BRAKE CYLINDER BECAUSE WHEN THEY CHANGED THE BOOSTER THEY WOULD HAVE NOTICE LEAKAGE. PRIME HAS GONE OVER THE WHOLE BRAKE SYSTEM MADE SURE EVERYTHING WORKS OK. MY PROBLEM IS YOU DON'T KNOW WHEN THIS WILL HAPPEN, I LOOKED ON CAR PROBLEM SITE AND SAW WHERE THE FORD EDGE HAS HAD OVER 300 BRAKE PROBLEMS AND SOME OF THE THOSE HAD THE SAME PROBLEM. BUT WHAT HAPPENS NOW IF YOU NEED TO STOP REAL QUICK AND IT HAPPENS? CAR WAS MOVING AROUND 30 - 35M/H WHEN YOU GO TO STOP.
NHTSA ODI #11102418
87,989 miles · Jun 18, 2018
Service Brakes
BRAKE BOOSTER FAILURE AT 88000 MILES. ABRUBT ONSET OF HARD BRAKE PEDAL WITH SLOW BRAKING RESPONSE. VERY HARD PRESSURE APPLICATION WOULD EVENTUALLY STOP CAR. APPARENT RECALL ON SAME PART BUT FORD IS NOT COVERING REPAIR COST.
NHTSA ODI #11102335
70,000 miles · Jun 15, 2018
EngineFuel/propulsion SystemUnknown Or Other
WHILE DRIVING DOWN THE ROAD THE VEHICLE WILL EXHIBIT A FULL LOSS OF POWER. AFTER PULLING TO THE SIDE OF THE ROAD AND TURNING THE VEHICLE OFF AND TRYING TO RESTART IT WILL EXPERIENCE A LONG AND HARD START. THE VEHICLE WILL DO THIS WEATHER YOU ARE DRIVING 5MPH OR 70 MPH. THIS IS VERY DANGEROUS AND HAS ALMOST CAUSED ME TO BE IN SEV…
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WHILE DRIVING DOWN THE ROAD THE VEHICLE WILL EXHIBIT A FULL LOSS OF POWER. AFTER PULLING TO THE SIDE OF THE ROAD AND TURNING THE VEHICLE OFF AND TRYING TO RESTART IT WILL EXPERIENCE A LONG AND HARD START. THE VEHICLE WILL DO THIS WEATHER YOU ARE DRIVING 5MPH OR 70 MPH. THIS IS VERY DANGEROUS AND HAS ALMOST CAUSED ME TO BE IN SEVERAL ACCIDENTS WITH MY 3 CHILDREN IN THE CAR.
NHTSA ODI #11102125
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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