Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1470–25K
63025–50K
50950–75K
24575–100K
206100–150K
56150K+
1,793 reports with mileage · 651 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 854 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 529 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 300 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
33 crash reports7 fire reports24 injury reports
What owners actually said
2,444 reports
100,000 miles · Jul 20, 2018
Unknown Or Other
AS I WAS DRIVING TO WORK, MY VEHICLE STALLED ON THE HIGHWAY. WITHOUT ANY CHECK ENGINE LIGHT OR SOUNDS THE GAS PEDAL DIDN'T HAVE ANYTHING TO IT, IT JUST WENT ALL THE WAY DOWN AND THEN DIED. THE ENGINE WOULD TURN, BUT IT'S AS IF GAS WASN'T GETTING TO THE ENGINE AND IT WOULDN'T START. I TRIED A COUPLE TIMES TO START IT, NO SUCCESS…
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AS I WAS DRIVING TO WORK, MY VEHICLE STALLED ON THE HIGHWAY. WITHOUT ANY CHECK ENGINE LIGHT OR SOUNDS THE GAS PEDAL DIDN'T HAVE ANYTHING TO IT, IT JUST WENT ALL THE WAY DOWN AND THEN DIED. THE ENGINE WOULD TURN, BUT IT'S AS IF GAS WASN'T GETTING TO THE ENGINE AND IT WOULDN'T START. I TRIED A COUPLE TIMES TO START IT, NO SUCCESS. STILL NO WARNING LIGHTS. AS THE TOW COMPANY WAS ON THE WAY, ABOUT 20 MINUTES LATER, I TRIED AGAIN AND IT STARTED. AS IF NOTHING WAS WRONG. NO VEHICLES WERE BEHIND ME TO HIT ME WHEN IT DIED AND I WAS ABLE TO STEER TO THE SHOULDER. I WENT TO FORD SERVICE LATER ON AND I WAS TOLD THAT SINCE NONE OF THE WARNING LIGHTS CAME ON THERE MORE THAN LIKELY IS NOT A CODE TO DIAGNOSE THE PROBLEM, BUT IT SOUNDS LIKE THE FUEL PUMP. I NOW DRIVE THE VEHICLE HOPING IT DOESN'T HAPPEN AGAIN. THERE IS A RECALL ON 2013 FORD EDGE FUEL SYSTEM, BUT MINE IS NOT ONE TO BE RECALLED.
NHTSA ODI #11112734
64,200 miles · Jul 17, 2018
Electrical System
WHILE DRIVING, WRENCH LIGHT COMES ON, VEHICLE LOSES ALL ACCELERATION, ENGINE IDLES. MANAGED TO GET THE CAR OVER TO THE SHOULDER, TURNED THE IGNITION OFF AND BACK ON, EVERYTHING SEEMED FINE. SAME THING HAPPENED AGAIN 2 HOURS LATER. TOOK CAR TO THE DEALERSHIP AND WAS TOLD THERE'S NOTHING THEY CAN DO WITH READING THE CODES. THEY…
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WHILE DRIVING, WRENCH LIGHT COMES ON, VEHICLE LOSES ALL ACCELERATION, ENGINE IDLES. MANAGED TO GET THE CAR OVER TO THE SHOULDER, TURNED THE IGNITION OFF AND BACK ON, EVERYTHING SEEMED FINE. SAME THING HAPPENED AGAIN 2 HOURS LATER. TOOK CAR TO THE DEALERSHIP AND WAS TOLD THERE'S NOTHING THEY CAN DO WITH READING THE CODES. THEY DROVE MY CAR FOR 8 MILES TRYING TO REPLICATE THE PROBLEM TO NO AVAIL. I'M 5 MONTHS PREGNANT AND FEELING VERY UNSAFE IN MY CAR. I WAS TOLD THAT IT MIGHT NOT HAPPEN AGAIN, BUT IF IT DOES, GO TO THE NEAREST FORD DEALERSHIP.
NHTSA ODI #11112028
50,000 miles · Jul 17, 2018
Service Brakes
RECALL #13N02 DRIVING DOWN THE ROAD AND THE BRAKE BOOSTER COMPLETELY FAILED; HAD TO PRACTICALLY STAND ON THE BRAKE PEDAL TO STOP. FOUND THIS RECALL, AND IT APPEARED TO COVER MY YEAR, BUT WAS TOLD BY FORD THAT MY VIN WAS NOT INCLUDED. SPENT ABOUT 400.00 OUT OF POCKET TO REPLACE.
NHTSA ODI #11111845
62,460 miles · Jul 16, 2018
Service Brakes
WHILE DRIVING HOME (15 MINUTE DRIVE) ON BOTH THE CITY STREETS AND HIGHWAY WHENEVER I PRESSED ON THE BRAKES IT WOULD MAKE A HISSING SOUND, THE BRAKES WOULD FEEL SPONGY, AND THE CAR WOULD FEEL LIKE ITS NOT SLOWING DOWN OR GOING TO STOP. WHEN I WAS COMING TO A STOP AT A RED LIGHT THE BRAKES ONCE AGAIN MADE THE HISSING SOUND, FELT S…
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WHILE DRIVING HOME (15 MINUTE DRIVE) ON BOTH THE CITY STREETS AND HIGHWAY WHENEVER I PRESSED ON THE BRAKES IT WOULD MAKE A HISSING SOUND, THE BRAKES WOULD FEEL SPONGY, AND THE CAR WOULD FEEL LIKE ITS NOT SLOWING DOWN OR GOING TO STOP. WHEN I WAS COMING TO A STOP AT A RED LIGHT THE BRAKES ONCE AGAIN MADE THE HISSING SOUND, FELT SPONGY, AND THE VEHICLE FELT LIKE IT WAS NOT GOING TO STOP. I HAD TO PRESS DOWN ON THE BRAKES HARD AND THE VEHICLE SLOWLY CAME TO A STOP ALMOST REAR ENDING THE CAR IN FRONT OF ME. WHILE SITTING AT THE RED LIGHT WITH MY FOOT ON THE BRAKES THE HISSING SOUND GRADUALLY BECAME LOUDER THEN ALL OF A SUDDEN MY ENGINE STALLED AND SHUT OFF.THE LIGHT TURNED GREEN AND MULTIPLE CARS WERE BEHIND ME HONKING AT ME. IT TOOK A COUPLE ATTEMPTS OF PUTTING THE CAR IN PARK, TURNING THE KEY AND TAKING THE KEY OUT OF THE IGNITION BEFORE THE CAR STARTED AGAIN. THE BRAKES CONTINUED TO BE LIKE THIS ALL THE WAY HOME. WHEN I PULLED INTO THE GARAGE TO PARK, THE BRAKES DID THE SAME THING. IT MADE A HISSING SOUND, FELT SPONGY, FELT LIKE IT WASN'T GOING TO STOP, AND I HAD TO PRESS HARD FOR IT TO SLOWLY COME TO A STOP ALMOST HITTING THE GARAGE IN FRONT OF ME.
NHTSA ODI #11111769
98,000 miles · Jul 16, 2018
Power Train
WHILE DRIVING THE VEHICLE ON A MAIN THOROUGH FARE AND EVEN ON A HIGHWAY IT BEGAN TO LOSE POWER AND SLOW DOWN REGARDLESS OF PRESSING THE GAS. THEN IT BEGAN TO RIDE ROUGH AND CHOKE AND THE CHECK ENGINE LIGHT COMES ON ALONG WITH THE LOW OIL PRESSURE LIGHT. ALSO EXPERIENCED IT SHUTTING OFF WHILE SITTING WITH IT IDLE IN A FAST FOO…
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WHILE DRIVING THE VEHICLE ON A MAIN THOROUGH FARE AND EVEN ON A HIGHWAY IT BEGAN TO LOSE POWER AND SLOW DOWN REGARDLESS OF PRESSING THE GAS. THEN IT BEGAN TO RIDE ROUGH AND CHOKE AND THE CHECK ENGINE LIGHT COMES ON ALONG WITH THE LOW OIL PRESSURE LIGHT. ALSO EXPERIENCED IT SHUTTING OFF WHILE SITTING WITH IT IDLE IN A FAST FOOD LINE. WHEN I TOOK IT TO THE DEALER THEY INSISTED NOTHING WAS WRONG AND COULD NOT GET A READ ON THE COMPUTER. I REFUSED TO PICK IT UP FROM THE DEALER UNTIL THEY EXPERIENCED WHAT I EXPERIENCED AND IT FINALLY HAPPENED AFTER 9 DAYS.
NHTSA ODI #11111678
72,000 miles · Jul 14, 2018
Service Brakes
MY 2013 FORD EDGE STARTING MAKING A HIGH PITCH WHISTLING/SQUEAKING NOISE WHEN I PUSHING DOWN ON MY BRAKE PEDAL WHILE THE CAR WAS PARKED. I NOTICED IT STARTED GETTING HARDER TO PUSH THE BREAK PEDAL DOWN WHILE DRIVING AND TOOK IT TO A MECHANIC TO CHECK THE BRAKES. THEY TOLD ME IT WAS THE POWER BREAK BOOSTER HAVING THE PROBLEM, AND…
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MY 2013 FORD EDGE STARTING MAKING A HIGH PITCH WHISTLING/SQUEAKING NOISE WHEN I PUSHING DOWN ON MY BRAKE PEDAL WHILE THE CAR WAS PARKED. I NOTICED IT STARTED GETTING HARDER TO PUSH THE BREAK PEDAL DOWN WHILE DRIVING AND TOOK IT TO A MECHANIC TO CHECK THE BRAKES. THEY TOLD ME IT WAS THE POWER BREAK BOOSTER HAVING THE PROBLEM, AND THAT THERE HAD ACTUALLY BEEN A RECALL ON THIS BY FORD (FOR MY MAKE/MODEL/YEAR) AND THAT A DEALERSHIP SHOULD FIX IT. I CALLED A DEALERSHIP AND GAVE THEM MY VIN NUMBER. THEY SHARED, WHILE THIS WAS A MAJOR PROBLEM FOR MANY FORD EDGES, MY SPECIFIC CAR WAS NOT A PART OF THE RECALL. AFTER LOOKING INTO IT, I FOUND THERE WERE MANY OTHERS HAVING THE SAME ISSUE WITH A 2013 FORD EDGE AND THAT THEIR VIN WAS NOT INCLUDED IN THE RECALL. IF A HUNDRED PEOPLE ARE REPORTING THIS ISSUE WITH THEIR CAR (SAME MAKE, MODEL & YEAR) IT LEADS ME TO BELIEVE THERE WERE MORE CARS THAT SHOULD HAVE BEEN INCLUDED IN THE RECALL. UNFORTUNATELY, FORD HAS BEEN EXTREMELY UNHELPFUL. I CALLED THE CUSTOMER SERVICE LINE AND WHEN ASKING TO SPEAK WITH A SUPERVISOR TO CONTINUE THE CONVERSATION I WAS TOLD THERE WAS NO SUPERVISOR...WHICH IS CLEARLY UNTRUE. I WAS VERY DISAPPOINTED WITH FORD'S RESPONSE & THE LACK OF RESPONSIBILITY BEING TAKEN WHEN THIS CLEARLY IMPACTS MORE CARS. NOW, I'M STUCK PAYING THE BILL WHICH IS ABOUT $600. I DECIDED TO SUBMIT THIS COMPLAINT IN THE HOPES THAT ENOUGH PEOPLE COME FORWARD FOR AN INVESTIGATION TO BE LAUNCHED CONCERNING THE ISSUE.
NHTSA ODI #11111302
132,000 miles · Jul 13, 2018
Unknown Or Other
TAKATA RECALL EVEN THOUGH VEHICLE IS IN PARK WARNING MESSAGE SAYING SHIFT TO PARK
NHTSA ODI #11111246
83,000 miles · Jul 13, 2018
Service Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL TO SLOW DOWN OR STOP THE VEHICLE, A HISSING NOISE WAS HEARD. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL BECAME VERY DIFFICULT TO DEPRESS AND REQUIRED EXTRA FORCE TO STOP THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL TO SLOW DOWN OR STOP THE VEHICLE, A HISSING NOISE WAS HEARD. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL BECAME VERY DIFFICULT TO DEPRESS AND REQUIRED EXTRA FORCE TO STOP THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (TOWN AND COUNTRY FORD OF NASHVILLE, 101 ANDERSON LANE, MADISON, TN) WERE BOTH NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.
NHTSA ODI #11111235
85,494 miles · Jul 13, 2018
Power Train
THIS IS THE SECOND TIME I HAVE TAKEN MY VEHICLE TO THE DEALERSHIP FOR THIS ISSUE. THE VEHICLE IS STILL UNDER AN EXTENDED WARRANTY. THE ISSUE FIRST OCCURED JUNE 5. AS I WAS LEAVING WORK THE TRANSMISSION BEGAN SLIPPING/HESITATING FROM A STOP OR DURING ACCELERATION. THE VEHICLE WOULD JUMP/JERK WHEN PRESSING THE GAS PEDAL. WOULD…
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THIS IS THE SECOND TIME I HAVE TAKEN MY VEHICLE TO THE DEALERSHIP FOR THIS ISSUE. THE VEHICLE IS STILL UNDER AN EXTENDED WARRANTY. THE ISSUE FIRST OCCURED JUNE 5. AS I WAS LEAVING WORK THE TRANSMISSION BEGAN SLIPPING/HESITATING FROM A STOP OR DURING ACCELERATION. THE VEHICLE WOULD JUMP/JERK WHEN PRESSING THE GAS PEDAL. WOULD NOT SWITCH TO A HIGHER GEAR. WHEN APPLYING BRAKES VEHICLE WOULD JUMP/JERK WHEN TRYING TO SHIFT. PERIODS WHEN THE VEHICLE WOULD GET TO SPEED THEN SLIP. THERE WAS NO PRIOR DAMAGE TO VEHICLE TO CAUSE THIS MALFUNCTION. I TOOK THE VEHICLE TO THE DEALERSHIP I PURCHASED IT, AND LEFT IT WITH THEM AFTER THE SERVICE AGENT WAS BARELY ABLE TO DRIVE AROUND THE BLOCK. AFTER 2 WEEKS OF CALLING THE DEALERSHIP TO CHECK THE STATUS OF THE VEHICLE, I WAS TOLD THAT THEY COULDN'T FIND ANYTHING WRONG WITH IT, AND RETURNED THE VEHICLE ON JUNE 19TH, AND HAS NOT DRIVEN THE SAME PRIOR TO THIS ISSUE. THIS MORNING, JULY 13TH, WHEN I PULLED OUT ONTO THE FRONTAGE ROAD THE VEHICLE WOULD NOT ACCELERATE TO SPEED AND HESITATED. I WAS ABLE TO GET OFF THE ROADWAY AND TOOK THE VEHICLE BACK TO THE DEALERSHIP FOR THIS ISSUE.
NHTSA ODI #11111167
64,000 miles · Jul 13, 2018
Electrical System
DRIVER SIDE DOOR LOCKING SWITCH IS DEFECTIVE..WHEN DOORS ARE CLOSED THE SWITCH UNLOCKS ALL DOORS !!! WILL NOT STAY LOCKED.. *TT
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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