Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1380–25K
40825–50K
39750–75K
22375–100K
211100–150K
61150K+
1,438 reports with mileage · 363 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 686 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 274 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 261 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports7 injury reports
What owners actually said
1,801 reports
30,000 miles · Jul 16, 2015
Tires
TL* THE CONTACT OWNS A 2011 FORD EDGE EQUIPPED WITH PIRELLI SCORPION STR TIRES, SIZE 245/50/R20. WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT FROM THE SIDEWALLS. THE CONTACT REPLACED THE TIRE WITH A SPARE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TIRE. THE FAILURE RECURRED A…
Read full complaint
TL* THE CONTACT OWNS A 2011 FORD EDGE EQUIPPED WITH PIRELLI SCORPION STR TIRES, SIZE 245/50/R20. WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT FROM THE SIDEWALLS. THE CONTACT REPLACED THE TIRE WITH A SPARE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TIRE. THE FAILURE RECURRED AND THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AND REAR TIRES HAD BULGES. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 30,000.
NHTSA ODI #10734530
58,586 miles · Jul 15, 2015
EngineFuel/propulsion SystemPower Train
CERTIFIED PRE-OWNED 2011 FORD EDGE LIMITED AWD. PURCHASED IN NOV. 2014. ON MONDAY, JUNE 8, 2015 AS I WAS DRIVING AT 55 MPH, A LIGHT CAME ON ON THE LEFT HAND SIDE OF THE INSTRUMENT PANEL. THE LIGHT SAID "AWD OFF" AND HAD A LITTLE WRENCH SYMBOL ON IT. THE CAR ABRUPTLY LOST POWER AND I JUST COASTED OUT OF THE WAY OF TRAFFIC AND ON…
Read full complaint
CERTIFIED PRE-OWNED 2011 FORD EDGE LIMITED AWD. PURCHASED IN NOV. 2014. ON MONDAY, JUNE 8, 2015 AS I WAS DRIVING AT 55 MPH, A LIGHT CAME ON ON THE LEFT HAND SIDE OF THE INSTRUMENT PANEL. THE LIGHT SAID "AWD OFF" AND HAD A LITTLE WRENCH SYMBOL ON IT. THE CAR ABRUPTLY LOST POWER AND I JUST COASTED OUT OF THE WAY OF TRAFFIC AND ONTO THE SIDE OF THE ROAD BECAUSE THERE WAS NO SHOULDER. I TRIED TO PRESS THE GAS PEDAL BUT NOTHING HAPPENED--THERE WAS NO ACCELERATION. MY VEHICLE ESSENTIALLY "DIED" WITHOUT WARNING IN TRAFFIC. WEATHER CONDITIONS WERE SUNNY ABOUT 85 DEGREES. THE RADIO AND AC WORKED, BUT THE GAS PEDAL DID NOT. THE VEHICLE SOUNDED LIKE IT WAS GOING TO STALL OUT AND WAS SPUTTERING AS I COASTED. I PUT THE VEHICLE IN "PARK" AND TURNED THE VEHICLE OFF. I WAITED SEVERAL MINUTES AND RESTARTED THE VEHICLE. VEHICLE SEEMED TO WORK OK AND NO WARNING LIGHTS CAME BACK ON AFTERWARDS. I CALLED THE DEALERSHIP AND ARRANGED FOR ME TO HAVE MY CAR INSPECTED FOR THE CAUSE OF THIS MALFUNCTION. I PAID $111.30 FOR THE VEHICLE TO BE HOOKED TO A DIAGNOSTIC MACHINE BUT THE DEALERSHIP WAS UNABLE TO GET ANY "CODES" FROM A DIAGNOSTIC READING NOR COULD THE DEALER REPLICATE THE WARNING LIGHT TO COME ON. ON JUNE 24, 2015 THE SAME ISSUE HAPPENED AGAIN. I TOOK A PHOTO OF THE LIGHT ON THE DASH, SENT IT TO DEALERSHIP. THIRD TIME HAPPENED ON FRIDAY, JULY 10, 2015 AND I WAS ON THE HIGHWAY IN THE PASSING LANE AND HAD TO COAST ACROSS THE SLOW LANE TO GET OUT OF THE WAY OF TRAFFIC SO I WOULDN'T CAUSE AN ACCIDENT. AGAIN, I TOOK PHOTOS OF THE ODOMETER AND THE "AWD OFF" LIGHT AND SENT TO DEALERSHIP. DEALERSHIP SYS WITHOUT A CODE FROM DIAGNOSTIC MACHINE, THEY CAN'T TELL WHAT IS WRONG. FOURTH TIME HAPPEN LAST NIGHT, JULY 14, 2015. THIS IS A HUGE ISSUE AS FROM RESEARCHING ON THE INTERNET, A LOT OF OTHER FORD EDGE OWNERS EXPERIENCED THE SAME PROBLEM! PLEASE HELP! I FEEL LIKE I'M GETTING NO HELP!
NHTSA ODI #10734335
67,500 miles · Jul 14, 2015
Electrical SystemPower TrainUnknown Or Other
FORD EDGE SUDDENLY LOST POWER ( VEHICLE STILL RUNNING). NO RESPONSE FROM ACCELERATOR EVEN THOUGH VEHICLE WAS STILL RUNNING. HAD TO ROLL TO SIDE OF ROAD (VERY UNSAFE). A WARNING LIGHT BRIEFLY CAME ON SHOWING ":AWD OFF" AND AFTER A FEW SECONDS WARNING CHANGED THE "WRENCH" ICON. THIS HAPPENED A SECOND TIME JUST A FEW HOURS LATER…
Read full complaint
FORD EDGE SUDDENLY LOST POWER ( VEHICLE STILL RUNNING). NO RESPONSE FROM ACCELERATOR EVEN THOUGH VEHICLE WAS STILL RUNNING. HAD TO ROLL TO SIDE OF ROAD (VERY UNSAFE). A WARNING LIGHT BRIEFLY CAME ON SHOWING ":AWD OFF" AND AFTER A FEW SECONDS WARNING CHANGED THE "WRENCH" ICON. THIS HAPPENED A SECOND TIME JUST A FEW HOURS LATER. I SCHEDULED APPOINTMENT WITH DEALER FOR THE NEXT DAY, AND IT HAPPEND AGAIN ON THE WAY TO THE DEALER. DEALER RAN CODES, ALL PASSED AND COULDN'T FIND ISSUE. IT HAPPENED AGAIN 10 MILES AFTER PICKING UP FROM THE DEALER. RESCHEDULED FOR NEXT DAY WITH DEALER. ISSUE HAPPENED YET AGAIN ON THE WAY TO THE DEALER. ONCE AGAIN DEALER COULD NOT FIND ISSUE OR ANY ERROR CODES. IN SUMMARY, IT HAPPENED 5 TIMES IN LESS THAN 30 MILES OF DRIVING. THIS VEHICLE IS NOT SAFE TO DRIVE.
NHTSA ODI #10733857
70,000 miles · Jul 13, 2015
Electrical System
ON JUNE 12, 2015 MY 2011 FORD EDGE LIMITED EXPERIENCED PROBLEMS WITH THE LOCKS. THE CAR WILL NOT STAY LOCKED AND UNLOCKS ITSELF. WHETHER STOPPED IN TRAFFIC, DRIVING, AFTER TURNING OFF THE IGNITION, OR WALKING AWAY FROM THE CAR, IT UNLOCKS ITSELF AND SOMETIMES DOES IT CYCLICALLY. IT HAPPENS WHETHER I LOCK THE CAR MANUALLY OR WITH…
Read full complaint
ON JUNE 12, 2015 MY 2011 FORD EDGE LIMITED EXPERIENCED PROBLEMS WITH THE LOCKS. THE CAR WILL NOT STAY LOCKED AND UNLOCKS ITSELF. WHETHER STOPPED IN TRAFFIC, DRIVING, AFTER TURNING OFF THE IGNITION, OR WALKING AWAY FROM THE CAR, IT UNLOCKS ITSELF AND SOMETIMES DOES IT CYCLICALLY. IT HAPPENS WHETHER I LOCK THE CAR MANUALLY OR WITH THE KEY FOB. IF I USE THE KEY FOB, WITHIN A FEW SECONDS IT WILL UNLOCK ITSELF AGAIN. IF I LOCK IT MANUALLY, IT MAY BE A FEW SECONDS OR A FEW MINUTES. IT CAUSES THE EXTERIOR PARKING AND HAZARD LIGHTS TO FLASH AND THE DOME LIGHT TO COME ON. IT IS NOT SAFE. I LIVE IN AN MAJOR CITY. THOUGH I HAVE A PUSH IGNITION THAT WON'T START OR OPERATE THE CAR WITHOUT THE KEY FOB PRESENT, I AM AFRAID THAT IF I LEAVE THE CAR SOMEONE COULD GET IN AND RANSACK/DAMAGE IT OR WORSE YET, GET IN AND WAIT FOR ME TO RETURN AND ATTACK ME AS I APPROACH OR OPEN THE CAR.
NHTSA ODI #10733676
74,000 miles · Jul 13, 2015
Electrical System
DRIVER DOOR AJAR ALARM WILL NOT GO OFF,EVEN THOUGH THE DOOR IS SHUT.
NHTSA ODI #10733572
58,246 miles · Jul 12, 2015
Unknown Or Other
THE DOOR LATCH WAS REPLACED BECAUSE THE DOOR OPEN WARNING KEPT COMING ON.
NHTSA ODI #10733475
61,000 miles · Jul 8, 2015
Structure
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR LATCH BECAME INOPERABLE PREVENTING THE DOORS FROM LOCKING. THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.
NHTSA ODI #10732640
80,000 miles · Jul 7, 2015
Unknown Or Other
DOOR ADJAR ALARM KEEPS GOING OFF FOR DRIVER AND REAR LEFT PASSENGER DOORS EVEN WHEN DOORS ARE PROPERLY CLOSED. ON THIS DATE, DOOR ADJAR ALARM WENT OFF FOR REAR RIGHT PASSENGER DOOR. I IGNORED THE ALARM THINKING THE SENSOR HAD FAILED FOR YET ANOTHER DOOR. WHEN I ARRIVED AT MY DESTINATION, I NOTICED THAT THE PASSENGER DOOR WAS …
Read full complaint
DOOR ADJAR ALARM KEEPS GOING OFF FOR DRIVER AND REAR LEFT PASSENGER DOORS EVEN WHEN DOORS ARE PROPERLY CLOSED. ON THIS DATE, DOOR ADJAR ALARM WENT OFF FOR REAR RIGHT PASSENGER DOOR. I IGNORED THE ALARM THINKING THE SENSOR HAD FAILED FOR YET ANOTHER DOOR. WHEN I ARRIVED AT MY DESTINATION, I NOTICED THAT THE PASSENGER DOOR WAS ACTUALLY NOT CLOSED PROPERLY AND IT WAS A LEGITIMATE ALARM. MY 8 YEAR OLD DAUGHTER WAS IN TH SEAT, AND HAD FAILED TO PROPERLY CLOSE THE DOOR. I COMPLETELY IGNORED THE ALARM BECAUSE FOR MONTHS THE DOOR ADJAR ALARM HAD BEEN SOUNDING FOR THE DRIVER AND REAR LEFT PASSENGER DOORS. THIS IS A HUGE CONCERN, AND FORD HAS STILL NOT RECALLED.
NHTSA ODI #10732515
85,269 miles · Jul 6, 2015
Electrical System
DOOR SENSOR DOES NOT REGISTER THAT THE DOOR IS SHUT, CAUSING THE LIGHTS TO STAY ON INSIDE CONTINUOUSLY. THIS IS A DANGER TO THE DRIVER ESPECIALLY AT NIGHT BECAUSE I CANNT SEE TO DRIVE WITH THE INSIDE DOME LIGHTS ON AND ITS UNSAFE FOR THE PASSENGERS WHEN THE DOORS WILL NOT LOCK.
NHTSA ODI #10732167
354,600 miles · Jul 4, 2015
Electrical System
DRIVERS DOOR AJAR WARNING LIGHT WOULD NOT TURN OFF.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Illustration