2020 Ford Ecosport

The contact owns a 2020 Ford EcoSport. The contact stated that the vehicle failed to start. The contact stated that the Ford dealer mobile technician replaced the battery, and the vehicle was able to start. The vehicle was repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,774. VIN tool confirms parts not available.

The contact's mother owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while her mother was driving 70 MPH, the vehicle started jolting. Additionally, the brake pedal was depressed, but the vehicle failed to respond and stalled. The check engine warning light, the low oil pressure warning light, and several other unknown warning lights were illuminated. The driver was unable to pull to the side of the road. The highway patrol assisted the contact's mother until the vehicle was towed to the dealer. The dealer diagnosed that the oil pump drive belt tensioner arm was fractured and there were metal shavings in the oil. Additionally, the dealer diagnosed that the loss of oil pump pressure had caused engine failure. The dealer determined that the engine and the turbo needed to be replaced. The vehicle was temporarily repaired. Additionally, the contact stated that the check engine warning light was illuminated several times three days after the repair. The vehicle was taken to the dealer, where it was determined that the transmission fluid was low. The dealer replaced the transmission fluid several times; however, the failure persisted. The dealer diagnosed that the transmission front gear box had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 64,150. VIN tool confirms parts not available.

As I was driving home 8/2/24 at approximately 12:00pm the engine died in my 2020 Ford EcoSport. The automobile will not start, resulting in my having to get it towed. Powertrain Malfunction/ Reduced Power. P0012 A Camshaft position timing over - Retarded Bank 1 P0014 B Camshaft position Timing Over - Advanced or System Performance Bank 1 P0299Turbocharge/Supercharger Underboost P0340 Camshaft Position Sensor A Circuit Bank 1 or Single Sensor

There has been no incident because we are afraid to drive the car due to the recalled part. The first letter regarding the recall stated the parts were anticipated 2nd quarter 2024. Now it's 1st quarter 2025. What are we supposed to do in the meantime? Drive it and wait to be stranded on the highway? And will Ford push off the fix again once 2025 comes? There has to be a better solution in the wait-time.

The contact owns a 2020 Ford EcoSport. The contact stated that while her daughter was driving 35 MPH, the vehicle lost motive power. There was no warning light illuminated. The contact's daughter was able to pull to the side of the road. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was then towed to the dealer where the same assessment was made. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, the "Low Oil Pressure" warning light illuminated. The contact drove the vehicle back to the residence and parked the vehicle. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

Receive a recall notice in Feb 2024. On March 30, 2024 vehicle oil light/engine light came on and started to engine noise. Because of the recall, it stated not to drive vehicle if this happens because it could cause an accident. Had vehicle tolled to Titusville Florida dealership on April 1, 2024. Was told that they were going to order parts, but available until 2nd quarter of 2024. Call Ford service customer Claim # CXH02216288. asked for a car to use while waiting for repairs. Dealership told me that I was approved for a rental, but after 4 weeks, I went into dealership to ask about rental and they told me they waiting for one the be available. I had to get other transportation. Received another notice from NHTSA that the parts would not be available until 1st quarter 2025. So I requested for Ford to do a buy out option on my vehicle and I was not approved for a buy out option. It's been almost 4 months at the Ford Service Dept. I request Ford to defer my payments because I will not a vehicle for may be 11 months. So I'm paying my monthly payments plus insurance on a vehicle that may never be repaired.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.