IN MAY OF 2005 I PURCHASED A NEW DODGE (MERCEDES BENZ) SPRINTER 2500 PASSENGER VAN. WITHIN THE FIRST 3 MONTHS AND 7,500 MILES OF DATE OF PURCHASE THE VEHICLE BEGAN TO SHOW SIGNS OF PREMATURE RUSTING AND LEAKAGE OVER THE ENTIRE VEHICLE. I PURSUED REMEDY THRU ALL AUTHORIZED SPRINTER DEALERSHIPS ADHERING TO CHRYSLER PROTOCOLS AND …
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IN MAY OF 2005 I PURCHASED A NEW DODGE (MERCEDES BENZ) SPRINTER 2500 PASSENGER VAN. WITHIN THE FIRST 3 MONTHS AND 7,500 MILES OF DATE OF PURCHASE THE VEHICLE BEGAN TO SHOW SIGNS OF PREMATURE RUSTING AND LEAKAGE OVER THE ENTIRE VEHICLE. I PURSUED REMEDY THRU ALL AUTHORIZED SPRINTER DEALERSHIPS ADHERING TO CHRYSLER PROTOCOLS AND RECOMMENDATIONS. NO REMEDY WAS EVER FORTHCOMING, I REPEATEDLY AND CONTINUE TO CHALLENGE CHRYSLER, THEIR REFUSAL TO PROVIDE WARRANTY SERVICE FOR THE ENTIRE TIME I HAVE OWED THIS VEHICLE IS DOCUMENTED AND TOO EXTENSIVE TO PROVIDE HERE. I HAVE FILED BBB COMPLAINTS IN DENVER CO. I HAVE SPOKEN TO EXECUTIVE LEVEL CHRYSLER CUSTOMER SERVICE REPS. AND NONE HAVE OFFERED A VIABLE SOLUTION. THEY HAVE ESSENTIALLY WASHED THEIR HANDS OF A PROBLEM THAT I HAVE BEEN PURSUING FOR 4 YEARS. I HAVE BROUGHT THIS ISSUE TO THE ATTENTION OF SO MANY CHRYSLER CUSTOMER SERVICE PEOPLE THAT THEY NOW AVOID MY EMAILS AND INQUIRIES. I BELIEVE THIS TO BE A RECALL ISSUE AS I HAVE FOUND NUMEROUS REFERENCES ON THE NET TO SIMILAR ISSUES. THE AFFECTED VEHICLES ALL SHOW SIGN OF PREMATURE RUST ,LEAKAGE OF ROOF SEAMS AND RUST PENETRATION AROUND THE WINDSHIELD FRAME. I HAVE SOUGHT REPAIRS WELL WITHIN THE RUST THRU WARRANTY PERIOD AND HAVE MET WITH NOTHING BUT LIP SERVICE. CHRYSLER REFUSES TO ADDRESS A VERY SERIOUS ISSUE AND HAS DELAYED OFFERING A REMEDY UNTIL NOW THE WARRANTY PERIOD HAS EXPIRED. I CAN PROVIDE EXPLICIT WORK ORDERS AND CUSTOMER SERVICE REF NO, WITHIN CHRYSLERS SYSTEM. I AM NOW CONSIDERING PURSUING LEGAL OPTIONS BUT LITTLE RESOLUTION IS AVAILABLE. BODY SHOPS REFUSE TO PERFORM REPAIR WORK BECAUSE THEY UNIVERSALLY STATE THAT RUST IS A NONFIXABLE ISSUE. ON ONLY ONE OCCASION DID CHRYSLER AUTHORIZE A SUPERFICIAL ATTEMPT TO PAINT OVER PROBLEM, THEY THEN REFUSED TO HONOR THEIR RUST THRU PERFORATION WARRANTY WHEN THE PROBLEM RESURFACED WITH 35,000 MILES. I AM NOW LEFT WITH A VEHICLE THAT IS RUSTING EXTENSIVELY IN AREAS WHERE I ORIGINALLY DOCUMENTED THE PROBLEM. *TR
NHTSA ODI #10289347
40,000 miles · Nov 18, 2008
Exterior LightingPower Train
TL*THE CONTACT OWNS A 2004 DODGE SPRINTER. WITHIN TWO MONTHS OF PURCHASING THE VEHICLE, THE REAR BRAKE LIGHTS FAILED. THE CONTACT HAD TO CONSTANTLY TAKE THE VEHICLE TO THE DEALER FOR REPAIR. THE MANUFACTURER WAS NOTIFIED, BUT THERE WAS NO RESOLUTION. A BLOWN TAIL LIGHT FUSE WAS REPAIRED, BUT IT CONTINUES TO FAIL. THE MANUFA…
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
NHTSA ODI #10249094
15,000 miles · Nov 12, 2008
Power Train
TL*THE CONTACT OWNS A 2004 DODGE SPRINTER. THE CONTACT DISCOVERED OIL ON HIS DRIVEWAY. THE VEHICLE WAS TAKEN TO A DEALER AND THEY STATED THAT THERE WAS A LEAKING PLUG ON THE TRANSMISSION THAT RELEASED THE OIL ONTO THE DRIVEWAY. THE CURRENT MILEAGE WAS 17,000 AND FAILURE MILEAGE WAS 15,000.
NHTSA ODI #10248556
35,000 miles · Nov 12, 2008
Power Train
TL*THE CONTACT OWNS A 2004 DODGE SPRINTER. THE CONTACT DISCOVERED OIL ON HIS DRIVEWAY. THE VEHICLE WAS TAKEN TO A DEALER AND THEY STATED THAT THERE WAS A LEAKING PLUG ON THE TRANSMISSION THAT RELEASED THE OIL ONTO THE DRIVEWAY. THE CURRENT MILEAGE WAS 52,000 AND FAILURE MILEAGE WAS 35,000.
NHTSA ODI #10248554
Official recalls
0
No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE04066 · Tire Valve Failure
Opened Sep 21, 2004 · Closed Feb 2, 2005
Status: closed (inferred from source dates) · Tires; Tires:valve
ODI OPENED PE04-066 TO INVESTIGATE FIVE COMPLAINTS ALLEGING TIRE VALVE FAILURE IN MY 2003-04 SUBJECT VEHICLES.SOME OF THE COMPLAINTS ALLEGED MULTIPLE TIRE VALVE FAILURES FOR A SINGLE VEHICLE.ON DECEMBER 16, 2004, DAIMLERCHRYSLER MANUFACTURING INTERNATIONAL (DCMI) NOTIFIED NHTSA OF A SAFETY DEFECT IN APPROXIMATELY 23,000 MY 2002-05 SPRINTER 2500 VEHICLES EQUIPPED WITH TR-600 TIRE VALVES PRODUCED BY ALLIGATOR VENTILFABRICK GMBH (RECALL 04V-600).THE NOTIFICATION IDENTIFIED THE CHEMICAL SPECIFICATION OF THE RUBBER COMPONENTS AND AN UNSTABLE SUPPLIER PRODUCTION PROCESS, WHICH RESULTED IN INADEQUATE MIXING OF THE RUBBER COMPONENTS, AS THE FACTORS CONTRIBUTING TO THIS DEFECT.AS A RESULT OF THESE FACTORS, CRACKS CAN DEVELOP WITHIN THE RUBBER PART OR BETWEEN THE METAL AND THE RUBBER PARTS OF THE VALVE STEM, WHICH CAN LEAD TO A LOSS OF AIR PRESSURE AT THE VALVE STEM AND MAY POSE A RISK TO MOTOR VEHICLE SAFETY.ALTHOUGH THE TR-600 TIRE VALVE IS USED ONLY ON THE 2500 SERIES SUBJECT VEHICLES WITH 16 INCH TIRES, DCMI WILL CONDUCT A SAFETY RECALL FOR ALL SPRINTER 2500 VEHICLES SOLD IN THE U.S. TO REPLACE THE CURRENT TIRE VALVES WITH A TR-600 VALVE, WHICH USES A SINGLE RUBBER COMPONENT FOR THE VALVES.ALL 24 COMPLAINTS AND ALL 43 WARRANTY CLAIMS IDENTIFIED IN THIS INVESTIGATION INVOLVED MY 2002-04 SPRINTER 2500 VEHICLES, WHICH COMPRISE APPROXIMATELY 84 PERCENT OF THE SUBJECT VEHICLE POPULATION.
Additional source detail variants (2)
Tires
ODI OPENED PE04-066 TO INVESTIGATE FIVE COMPLAINTS ALLEGING TIRE VALVE FAILURE IN MY 2003-04 SUBJECT VEHICLES.SOME OF THE COMPLAINTS ALLEGED MULTIPLE TIRE VALVE FAILURES FOR A SINGLE VEHICLE.ON DECEMBER 16, 2004, DAIMLERCHRYSLER MANUFACTURING INTERNATIONAL (DCMI) NOTIFIED NHTSA OF A SAFETY DEFECT IN APPROXIMATELY 23,000 MY 2002-05 SPRINTER 2500 VEHICLES EQUIPPED WITH TR-600 TIRE VALVES PRODUCED BY ALLIGATOR VENTILFABRICK GMBH (RECALL 04V-600).THE NOTIFICATION IDENTIFIED THE CHEMICAL SPECIFICATION OF THE RUBBER COMPONENTS AND AN UNSTABLE SUPPLIER PRODUCTION PROCESS, WHICH RESULTED IN INADEQUATE MIXING OF THE RUBBER COMPONENTS, AS THE FACTORS CONTRIBUTING TO THIS DEFECT.AS A RESULT OF THESE FACTORS, CRACKS CAN DEVELOP WITHIN THE RUBBER PART OR BETWEEN THE METAL AND THE RUBBER PARTS OF THE VALVE STEM, WHICH CAN LEAD TO A LOSS OF AIR PRESSURE AT THE VALVE STEM AND MAY POSE A RISK TO MOTOR VEHICLE SAFETY.ALTHOUGH THE TR-600 TIRE VALVE IS USED ONLY ON THE 2500 SERIES SUBJECT VEHICLES WITH 16 INCH TIRES, DCMI WILL CONDUCT A SAFETY RECALL FOR ALL SPRINTER 2500 VEHICLES SOLD IN THE U.S. TO REPLACE THE CURRENT TIRE VALVES WITH A TR-600 VALVE, WHICH USES A SINGLE RUBBER COMPONENT FOR THE VALVES.ALL 24 COMPLAINTS AND ALL 43 WARRANTY CLAIMS IDENTIFIED IN THIS INVESTIGATION INVOLVED MY 2002-04 SPRINTER 2500 VEHICLES, WHICH COMPRISE APPROXIMATELY 84 PERCENT OF THE SUBJECT VEHICLE POPULATION.
Tires:valve
ODI OPENED PE04-066 TO INVESTIGATE FIVE COMPLAINTS ALLEGING TIRE VALVE FAILURE IN MY 2003-04 SUBJECT VEHICLES.SOME OF THE COMPLAINTS ALLEGED MULTIPLE TIRE VALVE FAILURES FOR A SINGLE VEHICLE.ON DECEMBER 16, 2004, DAIMLERCHRYSLER MANUFACTURING INTERNATIONAL (DCMI) NOTIFIED NHTSA OF A SAFETY DEFECT IN APPROXIMATELY 23,000 MY 2002-05 SPRINTER 2500 VEHICLES EQUIPPED WITH TR-600 TIRE VALVES PRODUCED BY ALLIGATOR VENTILFABRICK GMBH (RECALL 04V-600).THE NOTIFICATION IDENTIFIED THE CHEMICAL SPECIFICATION OF THE RUBBER COMPONENTS AND AN UNSTABLE SUPPLIER PRODUCTION PROCESS, WHICH RESULTED IN INADEQUATE MIXING OF THE RUBBER COMPONENTS, AS THE FACTORS CONTRIBUTING TO THIS DEFECT.AS A RESULT OF THESE FACTORS, CRACKS CAN DEVELOP WITHIN THE RUBBER PART OR BETWEEN THE METAL AND THE RUBBER PARTS OF THE VALVE STEM, WHICH CAN LEAD TO A LOSS OF AIR PRESSURE AT THE VALVE STEM AND MAY POSE A RISK TO MOTOR VEHICLE SAFETY.ALTHOUGH THE TR-600 TIRE VALVE IS USED ONLY ON THE 2500 SERIES SUBJECT VEHICLES WITH 16 INCH TIRES, DCMI WILL CONDUCT A SAFETY RECALL FOR ALL SPRINTER 2500 VEHICLES SOLD IN THE U.S. TO REPLACE THE CURRENT TIRE VALVES WITH A TR-600 VALVE, WHICH USES A SINGLE RUBBER COMPONENT FOR THE VALVES.ALL 24 COMPLAINTS AND ALL 43 WARRANTY CLAIMS IDENTIFIED IN THIS INVESTIGATION INVOLVED MY 2002-04 SPRINTER 2500 VEHICLES, WHICH COMPRISE APPROXIMATELY 84 PERCENT OF THE SUBJECT VEHICLE POPULATION.
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