2007 Dodge Sprinter

I have received a letter from the FCA US LLC regarding recalls for both airbags. I have called 3-4 times requesting this service. Because the van is technically a dodge (although made by mercedes, back in 2007) there is no Dodge dealerships that will agree to service the vehicle. The chrysler/dodge dealerships don't service sprinters, as they haven't been rebranded by dodge since 2007, and the mercedes dealerships either don't have access to the Dodge recall system, or are unwilling to assist, as they are not affiliated with the recall. I called 1800- 992-1997, to speak with chrysler, (Case # [XXX]) and spent another 42 minutes on the phone yesterday, still unable to find a solution. They called another handful of dealerships, seemingly not believing that Dodge dealerships would be unwilling to service a dodge sprinter. They stated that I could probably bring it to mercedes sprinter and have the work done, and then apply for reimbursement, although they would not guarantee me in writing that they would cover the expense. I have been working on a solution for probably close to the last 6 months. I have recently been forced to drive this vehicle daily, which makes me more concerned, as my children are frequently inside. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA Campaign Number: 16V077000 (Air Bags) and 17V478000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2006 (NA) DODGE SPRINTER. THE CONTACT STATED THAT THE VEHICLE LOST POWER, FAILED TO START, AND DECELERATED WHILE DRIVING ON A WEEKLY BASIS. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWBIN DODGE (275 AUTO MALL DR, HENDERSON, NV 89014, (702) 558-3800) WHERE AN APPOINTMENT WAS SCHEDULED. WHEN THE CONTACT ARRIVED AT THE DEALER, THEY STATED THAT THERE WAS NO APPOINTMENT IN THEIR SYSTEM. THE VEHICLE WAS THEN TAKEN TO CHAPMAN DODGE SAHARA (3175 E SAHARA AVE, LAS VEGAS, NV 89104, (702) 457-1061) WHERE THE STAFF WAS EXTREMELY RUDE AND SHUNNED THE CONTACT AWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SCHEDULED AN APPOINTMENT AT THE FIRST DODGE DEALER. AGAIN, THE DEALER STATED THAT THE APPOINTMENT DID NOT SHOW UP IN THEIR SYSTEM. THE FAILURE MILEAGE WAS 94,300.

TL* THE CONTACT OWNS A 2007 DODGE SPRINTER CARGO VAN. THE CONTACT STATED THAT THE FUEL TANK FASTENING STRAPS BECAME LOOSE, WHICH CAUSED THE PLASTIC VALVE IN THE FUEL TANK TO DETACH. AS A RESULT, THERE WAS A FUEL LEAK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 07V325000 (FUEL SYSTEM) FOR CERTAIN 2007 DODGE SPRINTERS. THE DEALER (PETERSON DODGE CHRYSLER JEEP RAM, 5801 E GATE BLVD, NAMPA, ID 83687) STATED THAT THE VEHICLE WAS NOT ON THE RECALL LIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE ASSISTANCE. THE FAILURE MILEAGE WAS 196,000.

TAKATA RECALL: I HAVE BEEN IN CONTACT WITH THE DODGE RECALL PEOPLE FOR THE LAST YEAR AND HAVE NOT BEEN ABLE TO GET ANY ACTION ON THEIR PART. THEY HAVE PUT ME IN CONTACT WITH ALL THE DODGE DEALERS IN SOUTH FLORIDA AND NONE OF THEM WILL WORK ON MY SPRINTER. PART OF THE PROBLEM IS THAT MY VEHICLE IS AN RV BUILT ONTO THE DODGE SPRINTER AND ANOTHER PROBLEM IS THAT IN 2007 DODGE WAS OWNED BY MERCEDES BENS AND DODGE DOES NOT FEEL RESPONSIBLE FOR MERCEDES PRODUCTS.

TAKATA RECALL DRIVER & PASSENGER SIDES. BOTH RECALLED. NO DODGE OR MERCEDES DEALERS WITHIN 60 MILES OF US ARE WILLING TO REPLACE THESE AIRBAGS. INITIALLY, AFTER WE WERE NOTIFIED OF INITIAL RECALL ON DRIVERS SIDE, THEY SAID THEY COULD NOT GET PARTS. NOW THEY CAN GET PARTS BUT THEY ALL SAY THEY CANNOT OR WILL NOT PERFORM THIS REPLACEMENT. HOW CAN WE POSSIBLE GET THIS WORK DONE? HOW MANY DEALERS DO WE HAVE TO CONTACT TO FIND ONE WHO WILL DO THIS WORK? WHO IS RESPONSIBLE FOR THIS? I KEEP READING THAT SO MANY PEOPLE JUST HAVE NOT BOTHERED HAVING THE RECALL WORK DONE, BUT WE HAVE TRIED ON SEVERAL DIFFERENT TIMES TO DO IT....IT JUST DOESN'T SEEM POSSIBLE TO ACHIEVE IT. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB