Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
340–25K
2925–50K
3950–75K
3375–100K
13100–150K
8150K+
156 reports with mileage · 50 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Structure. Review the 68 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 23 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
9 crash reports4 fire reports8 injury reports
What owners actually said
206 reports
Mileage unknown · Oct 22, 2009
Structure
2002 DODGE RAM 1500 QUAD CAB, DASHBOARD IS CRACKING FOR NO SPECIFIC REASON. CRACKS ARE NOT JUST SUPERFICIAL BUT RATHER COMPLETELY THROUGH THE DASHBOARD STRUCTURE AND THEREFORE SHOULD BE CONSIDERED A SAFETY HAZARD TO OCCUPANTS. PIECES OF THE DASH COULD BECOME PROJECTILES IN THE EVENT OF AN EMERGENCY STOP OR IF INVOLVED IN A COL…
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2002 DODGE RAM 1500 QUAD CAB, DASHBOARD IS CRACKING FOR NO SPECIFIC REASON. CRACKS ARE NOT JUST SUPERFICIAL BUT RATHER COMPLETELY THROUGH THE DASHBOARD STRUCTURE AND THEREFORE SHOULD BE CONSIDERED A SAFETY HAZARD TO OCCUPANTS. PIECES OF THE DASH COULD BECOME PROJECTILES IN THE EVENT OF AN EMERGENCY STOP OR IF INVOLVED IN A COLLISION. THERE IS NO SUBSTRUCTURE TO STOP PIECES OF THE DASH FROM FALLING INTO THE INTERIOR WORKINGS OF THE CAB AND PERHAPS CAUSING INSTRUMENT FAILURE, FIRES ETC. THIS DEFAULT NEEDS TO BE ADDRESSED BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED. *TR
NHTSA ODI #10289312
80,000 miles · Oct 16, 2009
Structure
COLLAPSED DASHBOARD. *TR
NHTSA ODI #10288718
74,200 miles · Oct 9, 2009
Steering
TL* THE CONTACT OWNS A 2002 DODGE RAM QUAD CAB. WHILE MAKING A RIGHT TURN AT 20 MPH INTO HIS DRIVEWAY THE STEERING COLUMN LOCKED. HE WAS ABLE TO SAFELY TURN THE VEHICLE OFF. A REPRESENTATIVE FROM THE DEALER AND MANUFACTURER STATED THAT THEY WERE UNAWARE OF THIS TYPE OF FAILURE. NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 72,…
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TL* THE CONTACT OWNS A 2002 DODGE RAM QUAD CAB. WHILE MAKING A RIGHT TURN AT 20 MPH INTO HIS DRIVEWAY THE STEERING COLUMN LOCKED. HE WAS ABLE TO SAFELY TURN THE VEHICLE OFF. A REPRESENTATIVE FROM THE DEALER AND MANUFACTURER STATED THAT THEY WERE UNAWARE OF THIS TYPE OF FAILURE. NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 72,100.
NHTSA ODI #10286866
92,000 miles · Oct 1, 2009
Structure
DASHBOARD ON MY 2002 DODGE RAM 1500 QUAD CAB SNAPPED IN FOUR PIECES WHILE DRIVING OVER A SPEED BUMP. I SEARCHED FOR A DASHBOARD ON THE INTERNET AND FOUND A LOT OF COMPLAINTS THAT THIS IS HAPPENING TO A LOT OF DODGE VEHICLES, EVEN SOME 2006 MODELS. IT SEEMS THAT THE PLASTIC THAT THEY USED TO MAKE THIS DASHBOARDS ITS NOT DURABLE A…
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DASHBOARD ON MY 2002 DODGE RAM 1500 QUAD CAB SNAPPED IN FOUR PIECES WHILE DRIVING OVER A SPEED BUMP. I SEARCHED FOR A DASHBOARD ON THE INTERNET AND FOUND A LOT OF COMPLAINTS THAT THIS IS HAPPENING TO A LOT OF DODGE VEHICLES, EVEN SOME 2006 MODELS. IT SEEMS THAT THE PLASTIC THAT THEY USED TO MAKE THIS DASHBOARDS ITS NOT DURABLE AT ALL. THOUGHT MAYBE THE SOUTH TEXAS HEAT HAD CAUSED THE DASH TO WEAKEN, BUT HAVE ALSO FOUND OUT ITS HAPPENING IN A LOT OF DIFFERENT ZIP CODES. THERE IS SOME VEHICLES THAT HAVE HOLES ON THE DASH THAT ARE IN 18IN IN DIAMETER, I HAVE BECOME VERY CONCERNED ABOUT THIS ISSUE, AND HAVE CONTACTED CHRYSLER WITH NO SUCCESS ON EVEN TAKING A LOOK AT WHAT HAPPENED TO MY VEHICLE, THEY ARE APPARENTLY NOT DOING ANYTHING ABOUT IT. I THINK WITH A CRASH AND THESE DASHBOARDS BREAKING, THE PIECES ARE SHARP AND THE AIRBAG DEPLOYING IT CAN CAUSE A MUCH LARGER DAMAGE, ALSO WITH THE HOLES ON THE DASH IT EXPOSES THE WIRING AND ELECTRONIC PARTS TO THE INTENSE HEAT THE CAN CAUSE IT TO OVERHEAT ANT CATCH ON FIRE OR MALFUNCTION OF OTHER ELECTRONIC PARTS, I DON'T KNOW IF I AM THE ONLY ONE COMPLAINING TO YOU GUYS ABOUT THIS, BUT SOMETHING HAS TO BE DONE, PLEASE INVESTIGATE BEFORE SOMETHING TRAGIC HAPPENS WHEN ONE OF THESE VEHICLES PARTICIPATES ON A ACCIDENT, I FEAR FOR MY SAFETY AND MY PASSENGERS. *TR
NHTSA ODI #10285995
83,893 miles · Sep 3, 2009
Engine And Engine Cooling
WE HAD A TUNE-UP AND PLUG CHANGE 6/27/08, A MONTH LATER 7/21/08 THE ENGINE STARTED MAKING A TAPPING NOISE. PULLED OVER, LIFTED HOOD AND FOUND AN OIL FILL CONE STUCK IN THE OIL FILL AND THE OIL CAP STUCK UP UNDER THE SIDE WALL. THE DEALERSHIP FOUND THAT THE ROCKER ARM HAD COME OFF, REINSTALLED THE ROCKER ARM AND DID AN OIL CHANGE…
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WE HAD A TUNE-UP AND PLUG CHANGE 6/27/08, A MONTH LATER 7/21/08 THE ENGINE STARTED MAKING A TAPPING NOISE. PULLED OVER, LIFTED HOOD AND FOUND AN OIL FILL CONE STUCK IN THE OIL FILL AND THE OIL CAP STUCK UP UNDER THE SIDE WALL. THE DEALERSHIP FOUND THAT THE ROCKER ARM HAD COME OFF, REINSTALLED THE ROCKER ARM AND DID AN OIL CHANGE AT NO CHARGE TO US. 4/23/09 THE CHECK ENGINE LIGHT CAME ON, CODE P0300 AND WE PAID TO REPLACE THE #6 ROCKER ARM. 7/13/09 THE CHECK ENGINE LIGHT CAME ON AGAIN P0300. DEALERSHIP ADDED TREATMENT AND DECARBONED THE ENGINE. ON 8/2/09 THE CHECK ENGINE LIGHT CAME ON AGAIN P0300. TRIED TO DRIVE THE VEHICLE TO THE DEALERSHIP 8/3/09 AND THE OIL PRESSURE DROPPED OFF TO ZERO. WE CALLED DEALERSHIP & ADVISED OF PROBLEM, THAT WE DID NOT WANT TO DRIVE IT IN AND WOULD HAVE THE VEHICLE TOWED. VEHICLE TOWED TO DEALERSHIP ON 8/5/09. DEALERSHIP DIDN'T EVEN LOOK AT THE TRUCK UNTIL 8/10/09. THEY REPLACED THE HEAD GASKET, DID A VALVE JOB, REPLACED THE OIL SWITCH, THERMOSTAT AND WATER PUMP. THE TRUCK WAS PICKED UP FROM THE DEALERSHIP ON 8/18/09. ON 8/22/09 WHEN STARTED THE TRUCK MADE THE TAPPING NOISE AGAIN. ON 8/24/09, I NOTIFIED THE DEALERSHIP OF THE NOISE AND WAS TOLD TO IT SHOULD RESOLVE ITSELF AND BRING IT IN ONLY IF IT MAKES THE NOISE AGAIN. ON 8/31/09 THE TRUCK MADE THE TAPPING NOISE AGAIN ON START UP. VEHICLE TAKEN BACK TO DEALERSHIP ON 9/1, TOLD 9/3 THAT ANOTHER ROCKER ARM WAS GOING BAD. THE DEALERSHIP SAID THEY WOULD FIX BUT WHEN ASKED WHAT WAS CAUSING THE ROCKER ARMS TO KEEP COMING OFF WAS DUE TO ENGINE SLUDGE. SINCE I COULD NOT DOCUMENT EVERY SINGLE OIL CHANGE (AT LEAST HALF DONE BY OWNER) THE DEALERSHIP COULD ATTEST TO THE MAINTENANCE OF THE VEHICLE. *TR
NHTSA ODI #10282800
Mileage unknown · Aug 14, 2009
Engine And Engine Cooling
2002 DODGE RAM 1500 4.7 ENGINE. I HAVE 3 COMPLAINTS. THE FIRST IS THE ENGINE OIL PRESSURE DROPPING TO 0. I UNDERSTAND FROM LOOKING AT COMPLAINT SITES A LOT OF PEOPLE ARE HAVING THIS PROBLEM. MANY HAVE HAD TO REPLACE THE ENGINES. MY OTHER PROBLEM IS COSMETIC. THE DASH IN MY TRUCK IS CRACKED IN ABOUT 8 PLACES. I HAVE TALKED TO OTH…
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2002 DODGE RAM 1500 4.7 ENGINE. I HAVE 3 COMPLAINTS. THE FIRST IS THE ENGINE OIL PRESSURE DROPPING TO 0. I UNDERSTAND FROM LOOKING AT COMPLAINT SITES A LOT OF PEOPLE ARE HAVING THIS PROBLEM. MANY HAVE HAD TO REPLACE THE ENGINES. MY OTHER PROBLEM IS COSMETIC. THE DASH IN MY TRUCK IS CRACKED IN ABOUT 8 PLACES. I HAVE TALKED TO OTHERS AND THEY ARE HAVING THE SAME ISSUES. THE THIRD COMPLAINT IS THE RADIATOR FAILED AND HAD TO BE REPLACED. IT HAD PLASTIC TANKS WHICH CRACKED. I THINK CHRYSLER SHOULD MAKE THESE PROBLEMS RIGHT. *TR
NHTSA ODI #10280453
50,055 miles · Aug 1, 2009
Electrical System
2002 DODGE RAM 2500 INSTRUMENT BEZEL FALLING APART. THE PART PRACTICALLY CRUMBLES IN YOUR HAND. *TR
NHTSA ODI #10279058
40,000 miles · Jul 25, 2009
Structure
DODGE RAM 1500 2002 MODEL DASH BOARD FALLING APART SO BAD IT IS NOW CRACKING AROUND THE AIR BAG AREA I FEEL THIS IS A SAFETY HAZARD AND DODGE SHOULD REPLACE THIS DASH BEFORE AN ACCIDENT OCCURS AND SOMEONE GET HURT BECAUSE OF SHARP EDGES AROUND THE DASH FROM FALLING APART. *TR
NHTSA ODI #10278284
30,000 miles · Apr 30, 2009
Structure
I HAVE A 2002 DODGE 1500 PICKUP TRUCK. IT HAS APPROXIMATELY 30,000 MILES AND HAS ALWAYS BEEN GARAGED. IT IS IN LIKE NEW CONDITION EXCEPT FOR THE DASH BOARD WHICH HAS RECENTLY FORMED MANY HAIRLINE CRACKS. I HAVE BEEN READING ON LINE, MOTOR TREND THREAD, THAT THIS IS AN APPARENT PROBLEM WITH THESE VEHICLES AND CAN DEVELOP INTO GRA…
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I HAVE A 2002 DODGE 1500 PICKUP TRUCK. IT HAS APPROXIMATELY 30,000 MILES AND HAS ALWAYS BEEN GARAGED. IT IS IN LIKE NEW CONDITION EXCEPT FOR THE DASH BOARD WHICH HAS RECENTLY FORMED MANY HAIRLINE CRACKS. I HAVE BEEN READING ON LINE, MOTOR TREND THREAD, THAT THIS IS AN APPARENT PROBLEM WITH THESE VEHICLES AND CAN DEVELOP INTO GRAVE SAFETY ISSUES. IN FACT THE DASHBOARDS IN SOME VEHICLES HAVE COLLAPSED AND HAVE CAUSED ELECTRIC PROBLEMS. ALSO THE AIRBAGS INTEGRITY IS QUESTIONED. YOU MAY HAVE ALREADY RECEIVED COMPLAINTS FROM OTHER PEOPLE REGARDING THIS ISSUE. I HAVE CONTACTED CHRYSLER/DODGE REGARDING THIS PROBLEM AND HAVE NOT HEARD BACK FROM THEM. PLEASE LET ME KNOW WHAT I CAN DO TO ASSURE MY FAMILIES SAFETY? OUTSIDE OF NOT DRIVING THE TRUCK I AM UNSURE WHAT ELSE TO DO? *TR
NHTSA ODI #10267358
62,000 miles · Mar 24, 2009
Engine And Engine Cooling
CHECK ENGINE LIGHT CAME ON CODE SAYS ITS RELATED TO A CONDENSER FAN AND WIRING HARNESS PROBLEM THERE IS A TECHNICAL SERVICE BULLETIN OUT ON IT AND DEALER SAYS IT IS NOT COVERED. *TR
NHTSA ODI #10262989
Official recalls
0
No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE02096 · Rear Axle Failure
Opened Dec 26, 2002 · Closed May 15, 2003
Status: closed (inferred from source dates) · Power Train:axle Assembly; Power Train:driveline:differential Unit
SEE ATTACHED REPORT.
Additional source detail variants (2)
Power Train:axle Assembly
SEE ATTACHED REPORT.
Power Train:driveline:differential Unit
SEE ATTACHED REPORT.
2002 Dodge RAM Quad Cab Problems, Complaints & Recalls | Skip That Year