2002 Dodge RAM Quad Cab

PURCHASED 2002 DODGE RAM USED. AT FIRST SERVICE INTERVAL, RACK AND PINION BOOTS WERE LEAKING, MAIN SEAL WAS SHOT. ALSO HAD MANIFOLD LEAK, ALONG WITH A STEERING PROBLEM THAT CAUSES SHAKING AT 40 MPH. STEERING PROBLEM STILL REMAINS, AND THERE IS A LOUD RATTLE THAT THE DEALERSHIP CANNOT FIND. THIS VEHICLE HAS BEEN A NIGHTMARE, MOST RECENTLY, MY FUEL PUMP DECIDED TO QUIT WORKING. ALSO, THE INTERIOR TRIM, NAMELY THE HAND GRIPS ON THE DRIVER AND PASSENGER DOOR HAVE BEEN REPLACED NUMEROUS TIMES, DUE TO THE CHEAP PLASTIC THAT IS USED AS A HOLDING RING. DO NOT PURCHASE THIS TYPE OF VEHICLE. HAVE HAD NOTHING BUT HEADACHES WITH THE TRUCK, FROM THE SIMPLE THINGS, TO THE EXPENSIVE THINGS...WAS JUST TOLD THAT MY HEAD GASKETS ARE SHOT AS WELL, HAVE SPENT THOUSANDS ON THIS TRUCK, WITH NO RETURNS, DO NOT GET THIS YEAR/MODEL OF RAM 1500. *JB

ON JULY 17, 2003, I PURCHASED A 2002 DODGE RAM 1500 QUAD CAB, VIN# [XXX], FROM HYDE PARK MOTORS, IN HYDE PARK, NY. IN OCTOBER OF 2003, I EXPERIENCED A PROBLEM WITH THE FRONT END SHAKING WHENEVER APPLYING THE BRAKES TO STOP THE VEHICLE. HYDE PARK MOTORS REPAIRED THE VEHICLE, AND STATED THE ROTORS WERE WARPED, WHICH CAUSED THE SHAKING IN THE FRONT END. I AGAIN RECENTLY NOTICED A SIMILAR SHAKING PROBLEM IN THE FRONT END WHILE APPLYING THE BRAKES. UPON BRINGING THE VEHICLE TO HYDE PARK MOTORS, THE SERVICE MANAGER CALLED TO ADVISE ME THAT THE ROTORS WERE WARPED YET AGAIN. I WAS THEN TOLD THAT WHEN THEY REPLACED THE ROTORS LAST YEAR, IT WAS DONE SO MERELY AS A MEASURE OF "GOOD WILL", AND THIS WAS A "WEAR AND TEAR" ISSUE THAT IS NOT COVERED UNDER WARRANTY. I THEN CALLED DAIMLER/CHRYSLER AT 800-992-1997 AND SPOKE WITH AN INDIVIDUAL BY THE NAME OF JOSH. I EXPLAINED THE SITUATION TO HIM, AT WHICH TIME HE CONTACTED HYDE PARK MOTORS TO INVESTIGATE THE ISSUE. UPON CALLING ME BACK, JOSH INFORMED ME THAT THIS WAS NOT OF ISSUE TO CHRYSLER AND IT WAS A "WEAR AND TEAR" SITUATION. UPON QUESTIONING THE FACT THAT THERE HAS BEEN ONLY 14,746 MILES SINCE THE ROTORS WERE LAST REPLACED, I REQUESTED TO SPEAK TO A SUPERVISOR IN ORDER TO ADDRESS A POSSIBLE RECURRING SAFETY ISSUE. I WAS ABRUPTLY TOLD BY JOSH THAT THERE IS NO SUPERVISOR AND HE IS PERMITTED TO MAKE THE DECISIONS THERE. NOT SATISFIED WITH THAT ANSWER, I CALLED ONCE AGAIN AND SPOKE WITH A SUBJECT BY THE NAME OF TOM. TOM ALSO CONTACTED HYDE PARK MOTORS AND GAVE ME THE SAME ANSWER AS I RECEIVED FROM JOSH. I AGAIN ASKED TO SPEAK TO A SUPERVISOR AND WAS REFUSED CONTACT WITH ANYONE ELSE. MY REPLY WAS SIMPLY THAT IT IS NOT NORMAL TO HAVE ROTORS REPLACED TWICE IN ELEVEN MONTHS, AND THIS IS HARDLY A "ROUTINE" SERVICE ISSUE. I AM CONCERNED THAT THIS MAY BE A SAFETY ISSUE WITH MY VEHICLE, AND DAIMLERCHRYSLER REFUSES TO ADDRESS MY CONCERN.*AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)