NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
688 reports129,500 miles · Jun 19, 2016
Engine
TRUCK STARTED MAKING A NOISE FROM THE ENGINE SOUNDED LIKE A BEARING IN A PULLEY BROUGHT IT TO A REPAIR SHOP THERE DIAGNOSE WAS A VALVE SEAT GOING BAD AND IT IS COMMON IN 5.7 HEM I ENGINE WHICH IS WHAT I HAVE. HOW IS CHRYSLER HELPING TRUCK OWNERS REPAIR THIS FINANCIALLY SINCE IT IS A KNOW PROBLEM THAT WAS NOT TOLD TO RAM OWNERS W…
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TRUCK STARTED MAKING A NOISE FROM THE ENGINE SOUNDED LIKE A BEARING IN A PULLEY BROUGHT IT TO A REPAIR SHOP THERE DIAGNOSE WAS A VALVE SEAT GOING BAD AND IT IS COMMON IN 5.7 HEM I ENGINE WHICH IS WHAT I HAVE. HOW IS CHRYSLER HELPING TRUCK OWNERS REPAIR THIS FINANCIALLY SINCE IT IS A KNOW PROBLEM THAT WAS NOT TOLD TO RAM OWNERS WHEN THEY BUY THESE VEHICLES. ONLY HAS 129,000 MILES WITH A REPAIR COST 4,500.00 -5000.00 DOLLARS . THIS IS THE FIRST RAM I'VE EVER OWNED AND I REALLY DO EXPECT DODGE/ CHRYSLER TO HELP ME OUT WITH THIS ISSUE FINANCIALLY.THIS STARTED LAST WEEK WHEN I FIRST STARTED THE TRUCK IN THE MORNING AND IN 1 WEEK THE TICK TACK SOUND WENT FROM EVERY 2-6 SECONDS TO EVERY 2-3 SECONDS AND INCREASES WHEN IT WARMS UP.
NHTSA ODI #10875097
53,283 miles · May 10, 2016
Power Train
AT 53,283 MILES A NOISE WAS HEARD COMING FROM THE REAR OF THE VEHICLE. AT FIRST I THOUGHT IT WAS TIRE NOISE, BUT DETERMINED IT HAD TO BE SOMETHING RELATED TO THE REAR END DRIVE POWER TRAIN. AT 53,383 MILES I TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION. THIS IS THE DEALER'S COMMENTS: "CUSTOMER STATES:C/S: …
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AT 53,283 MILES A NOISE WAS HEARD COMING FROM THE REAR OF THE VEHICLE. AT FIRST I THOUGHT IT WAS TIRE NOISE, BUT DETERMINED IT HAD TO BE SOMETHING RELATED TO THE REAR END DRIVE POWER TRAIN. AT 53,383 MILES I TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION. THIS IS THE DEALER'S COMMENTS: "CUSTOMER STATES:C/S: C/S THERE IS A NOISE COMING FROM THE REAR END, MIGHT BE THE BARINGS. WENT ON ROAD TEST WITH SEAN F. HE CONFIRMED THERE IS A NOISE, POSSIBLE REAR WHEEL BEARING AND ITS SPEED RELATED. CHECK AND ADVISE OBSERVATIONS: VERIFIED NOISE FROM REAR END TEAR DOWN REAR DIFFERENTIAL TO DETERMINE FAILED COMPONENT. OBSERVATIONS: PINION BEARINGS FAILED CAUSING ABNORMAL WEAR OF GEARS REBUILD REAR DIFFERENTIAL -$2,591.00." IF THE REAR END GEAR BOX HAD FAILED AT HIGHWAY SPEEDS (60 TO 75 MPH) IT WOULD HAVE RESULTED IN AN ACCIDENT THAT COULD HAVE LED TO INJURIES OR DEATH. THIS COMPONENT FAILED AT 53% OF ITS DESIGN LIFE - 100,000 MILES. THE VEHICLE WAS FIVE MONTHS BEYOND ITS 5 YEAR CALENDAR WARRANTY PERIOD, BUT WELL WITHIN ITS DESIGN RELIABILITY FOR SAFETY OF 100,000 MILES. I HAVE REQUESTED ALL PARTS BE PROPERLY MARKED AND TAG ALONG WITH ANY MAINTENANCE CHECKLISTS, PROCEDURE DOCUMENTS OR MANUFACTURER GUIDANCE DOCUMENTS USED IN CONDUCTING THE DIS-ASSEMBLY, INSPECTION, REPAIR AND RE-ASSEMBLY BE PROVIDED AS PART OF THE RECORD.
NHTSA ODI #10864183
39,000 miles · May 3, 2016
Exterior Lighting
TIPM CAUSES BOTH HI AND LOW BEAMS ON PASSENGER SIDE TO GO OUT. BULBS ARE FINE. WHEN TRUCK IS STARTED OR EVEN REMOTE LOCK/UNLOCK ONLY DRIVERS LIGHTS FLASH AT FIRST LIGHTS WOULD COME BACK ON AFTER A FEW MINUTES ON THE ROAD, NOW THEY STAY OFF AND HAVEN'T CAME BACK FOR SEVERAL WEEKS
NHTSA ODI #10862929
Mileage unknown · Apr 25, 2016
Exterior Lighting
HEADLIGHT ILLUMINATION POOR ON LOW & HIGH BEAMS.
NHTSA ODI #10861200
70,000 miles · Apr 15, 2016
Electrical System
AT FIRST THE VEHICLE WAS NOT STARTING IMMEDIATELY WHEN TURNING THE KEY, THEN I HEARD A BUZZING SOUND COMING FROM THE FUEL TANK MY HUSBAND HAD TO DISCONNECT THE BATTERY FOR IT TO STOP. WE TOOK IT IN TO THE SERVICE DEPT AT A DODGE DEALER AND AT THE TIME THEY COULD NOT VERIFY PROBLEM. I WAS TOLD TO CONTINUE TO DRIVE IT AND NOTE WH…
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AT FIRST THE VEHICLE WAS NOT STARTING IMMEDIATELY WHEN TURNING THE KEY, THEN I HEARD A BUZZING SOUND COMING FROM THE FUEL TANK MY HUSBAND HAD TO DISCONNECT THE BATTERY FOR IT TO STOP. WE TOOK IT IN TO THE SERVICE DEPT AT A DODGE DEALER AND AT THE TIME THEY COULD NOT VERIFY PROBLEM. I WAS TOLD TO CONTINUE TO DRIVE IT AND NOTE WHEN IT HAPPENS AGAIN. I DROVE IT A FEW MORE TIMES AND WHILE DRIVING THE VEHICLE WOULD DIE MORE FREQUENTLY WITH THE ON HILLS, FROM A STOP SIGN, AND ON STRAIGHT AWAYS, ONCE THE STEERING FROZE. THERE WERE FEW DAYS OF THE VEHICLE NOT STARTING AT ALL. A VEHICLE OWNER SHOULD NOT BE AFRAID TO DRIVE THEIR TRUCK, WHICH I AM. A MONTH LATER I TOOK IT BACK TO THE SERVICE DEPT AND THEY HEARD THE BUZZING SOUND AND THEN WAS ABLE TO VERIFY THAT IT WAS THE TIPM . I HAVE NOTICED OTHER OWNERS HAVE BEEN EXPERIENCING THE SAME PROBLEM. HERE I HAVE A VEHICLE, MIND YOU WHICH I JUST PURCHASED LESS THAN 3 MONTHS AGO AND I AM HAVING THESE MAJOR ISSUES. BUT THE WORST PART IS IT WILL COST $1600.00 TO REPAIR AND MY EXTENDED WARRANTY WILL NOT COVER IT. I THINK THIS PROBLEM SHOULD BE ADDRESSED AND A RECALL SHOULD BE ISSUED FOR THIS PROBLEM. NO ONE SHOULD PAY OUT OF POCKET FOR THIS ESPECIALLY IF IT COULD RESULT IN BODILY HARM OR DEATH. SOMEONE SERIOUSLY NEEDS TO LOOK INTO THIS PROBLEM.
NHTSA ODI #10855723
57,000 miles · Apr 14, 2016
Exterior LightingVisibility/wiper
WE PURCHASED THIS VEHICLE USED LAST NOVEMBER. THE FACTORY WINDSHIELD IS NEARLY IMPOSSIBLE TO SEE THROUGH AT NIGHT, AND IF WE'RE DRIVING IN THE RAIN AT NIGHT, WHAT LITTLE VISIBILITY THERE IS. IS LIMITED TO LESS THAN 50 FEET. THE CHRYSLER DEALERSHIP IN COOS BAY, OREGON SAYS THAT IT'S A FACTORY-INSTALLED WINDSHIELD AND DECLINES TO…
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WE PURCHASED THIS VEHICLE USED LAST NOVEMBER. THE FACTORY WINDSHIELD IS NEARLY IMPOSSIBLE TO SEE THROUGH AT NIGHT, AND IF WE'RE DRIVING IN THE RAIN AT NIGHT, WHAT LITTLE VISIBILITY THERE IS. IS LIMITED TO LESS THAN 50 FEET. THE CHRYSLER DEALERSHIP IN COOS BAY, OREGON SAYS THAT IT'S A FACTORY-INSTALLED WINDSHIELD AND DECLINES TO TAKE ANY FURTHER RESPONSIBILITY. THE LOW-BEAM HEADLIGHTS ARE EXTREMELY DIM. SAFE DRIVING AT NIGHT REQUIRES OUR USING THE HIGH BEAMS (WHEN SAFE FOR ONCOMING DRIVERS -- NOT A GOOD MIX.) THE CHRYSLER DEALER IN COOS BAY, OREGON INVESTIGATED THE HEADLIGHTS WITH A VISUAL CHECK, AND SAID THEY'RE "OKAY."
NHTSA ODI #10855615
30,000 miles · Apr 12, 2016
Electrical SystemInterior Lighting
TL* THE CONTACT OWNS A 2011 RAM 1500. THE CONTACT STATED THAT THE INTERIOR LIGHTS RANDOMLY FLICKERED AND EVENTUALLY FAILED TO ILLUMINATE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
NHTSA ODI #10855051
100,000 miles · Apr 12, 2016
Fuel/propulsion System
MY FUEL PUMP WONT STOP RUNNING AFTER VEHICLE IS SWITCH OFF, DRAINING MY BATTERY. TRUCK WON'T START UNTIL NUMEROUS TRIES AND SHUTS OFF WHILE DRIVING.
NHTSA ODI #10855024
75 miles · Apr 11, 2016
Electrical SystemSuspension
TL* THE CONTACT OWNS A 2011 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, AN ABNORMAL SOUND EMITTED INTERMITTENTLY FROM THE FRONT END OF THE VEHICLE WITHOUT WARNING. ON ANOTHER OCCASION, THE CONTACT STATED THAT AFTER THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START INTERMITTEN…
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TL* THE CONTACT OWNS A 2011 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, AN ABNORMAL SOUND EMITTED INTERMITTENTLY FROM THE FRONT END OF THE VEHICLE WITHOUT WARNING. ON ANOTHER OCCASION, THE CONTACT STATED THAT AFTER THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75.
NHTSA ODI #10854704
100,100 miles · Apr 6, 2016
Electrical System
HAVING TIPM ISSUES WITH MY DODGE RAM 1500 IT HAS MY VEHICLE NOT WANTING TO TURN OVER WHEN TRYING TO START IT. AFTER A FEW TRIES IT EVENTUALLY TURNS OVER, BUT TODAY WHEN COMING BACK HOME MY VEHICLE COMPLETELY SHUT DOWN CAUSING TO COAST DOWN THE STREET LUCKILY I WASN'T ON THE FREEWAY OR ON A BUSY STREET.
NHTSA ODI #10853770
Official recalls
4Mar 8, 2018
Chrysler (FCA US LLC) is recalling certain 2009-2012 Dodge Ram 1500 trucks currently, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. Exposure to environmental conditions such as water mixed with road salt may cause the front fuel tank strap frame "T-Slot" bracket to corrode, possibly causing the fuel tank to drop and make contact with the ground.
Consequence & remedy
Consequence: If the fuel tank were to drop and contact the ground, a fuel leak may result. Additionally, in the event of a crash, the fuel tank may not remain secured to the vehicle, possibly causing a fuel leak. A fuel leak in the presence in an ignition source, can increase the risk of a fire.
Remedy: Chrysler will notify owners and dealers will bolt a bracket reinforcement to the frame, free of charge. The recall began May 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U04.
Dec 20, 2017
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Consequence & remedy
Consequence: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy: Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Feb 6, 2013
Chrysler is recalling certain model year 2009-2012 Ram 1500 trucks manufactured from February 27, 2008, through June 30, 2009, and from December 1, 2009, through October 20, 2011; model year 2009-2011 Dodge Dakota trucks manufactured from February 27, 2007, through June 30, 2009, and from December 1, 2009, through September 30, 2011; model year 2009 Chrysler Aspen trucks manufactured from January 3, 2008, through December 18, 2008; and model year 2009 Dodge Durango trucks manufactured from January 3, 2008, through December 18, 2008. The rear axle pinion nut may loosen due to an undersized pinion spline that can allow relative motion between the nut and companion flange.
Consequence & remedy
Consequence: If the rear axle pinion nut loosens, the axle can lock up and cause a loss of vehicle control and/or a vehicle crash with little warning.
Remedy: On November 7, 2013 Chrysler notified owners that dealers would install a pinion nut retainer, free of charge. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N08.
Dec 24, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011 RAM 1500 TRUCKS MANUFACTURED FROM SEPTEMBER 2009 THROUGH DECEMBER 2010. SOME VEHICLES MAY HAVE EXPERIENCE A NOISE (GROWL, GRIND) COMING FROM THE REAR AXLE BEARING WHICH COULD EVENTUALLY SEIZE.
Consequence & remedy
Consequence: A FAILURE OF THE BEARING COULD CAUSE THE VEHICLE TO STALL INCREASING THE RISK OF A CRASH.
Remedy: CHRYSLER WILL NOTIFY OWNERS AND WILL INSTALL AN OIL PORT INSERT INTO THE REAR AXLE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
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