Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
860–25K
10525–50K
12050–75K
10775–100K
104100–150K
62150K+
584 reports with mileage · 231 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Structure. Review the 278 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 99 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 93 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
55 crash reports14 fire reports43 injury reports
What owners actually said
815 reports
1,000 miles · May 6, 2007
Structure
FLORIDA REPORTS MANY CRACKED AND COLLAPSED DASHBOARDS PRIMARILY ON DODGE RAM TRUCKS. ONE LADIES DASH COLLAPSED WHILE DRIVING WITH HER CHILD AT NIGHT WHICH SHUT OFF ALL LIGHTS AND ELECTRICAL SYSTEMS. MANY PROBLEMS SUBMITTED RO SCOOPER@LOCAL6NEWS.COM WHO HAS COMPILED MANY COMLAINTS. DEMNSTRATION SHOWED PIECES OF DASHBOARD CUTTING …
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FLORIDA REPORTS MANY CRACKED AND COLLAPSED DASHBOARDS PRIMARILY ON DODGE RAM TRUCKS. ONE LADIES DASH COLLAPSED WHILE DRIVING WITH HER CHILD AT NIGHT WHICH SHUT OFF ALL LIGHTS AND ELECTRICAL SYSTEMS. MANY PROBLEMS SUBMITTED RO SCOOPER@LOCAL6NEWS.COM WHO HAS COMPILED MANY COMLAINTS. DEMNSTRATION SHOWED PIECES OF DASHBOARD CUTTING PAPER LIKE A RAZOR. THIS MAKES IT A SAFETY DEFECT AS WELL AS INFERIOR MATERIEL USED FOR THESE DASH BOARDS.. SO FAR DODGE HAS ACCEPTED NO RESPONSIBILITY FOR THIS DEFECT. MY OWN 2002 DODGE RAM HAS SUCH CRACKS IN THE DASHBOARD. I BELIEVE THAT FURTHER RESEARCH WILL SHOW THIS TO BE A DEFINITE PROBLEM AS WELL AS SAFETY ISSUE. *TR
NHTSA ODI #10189902
58,500 miles · May 5, 2007
Unknown Or Other
PROBLEM IS WITH THE DASH BOARD/PANEL CRACKING ON MY DODGE RAM 1500 TRUCK. IT IS A YEAR 2002 TRUCK. ON 10/18/2004, I COMPLAINED TO CHRYSLER, THEY AGREED TO REPLACE THE DASH PANEL WHICH WAS CRACKED IN 2 PLACES. THE PART WAS FREE; HOWEVER, THEY MADE ME PAY FOR LABOR. AFTER ONLY A FEW MONTHS, THE DASH STARTED CRACKING YET AGAIN. IN…
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PROBLEM IS WITH THE DASH BOARD/PANEL CRACKING ON MY DODGE RAM 1500 TRUCK. IT IS A YEAR 2002 TRUCK. ON 10/18/2004, I COMPLAINED TO CHRYSLER, THEY AGREED TO REPLACE THE DASH PANEL WHICH WAS CRACKED IN 2 PLACES. THE PART WAS FREE; HOWEVER, THEY MADE ME PAY FOR LABOR. AFTER ONLY A FEW MONTHS, THE DASH STARTED CRACKING YET AGAIN. IN EARLY 2005 I SUBMITTED E MAILS AND RECEIVED NO RESPONSE. I WROTE CHRYSLER COMPLAINING ON 1/24/05 TO WHICH I RECEIVED A RESPONSE ON 2/16/2005 TELLING ME THEY WOULD NOT COVER REPLACEMENT. I CONTACTED CHRYSLER VIA E MAIL AGAIN AND THEY PRETTY MUCH BLEW ME OFF. I KEPT COPIES OF THE E MAIL TRAFFIC, AND MY PROTEST THAT THEY WOULD NOT REPLACE THE PART. TODAY, I JUST SAW A NEWS STORY ON MY LOCAL TV CHANNEL THAT SHOWED DODGE RAM OWNERS WERE HAVING PROBLEMS WITH THE DASH CRACKING, AND THEY REFERRED CONSUMERS TO FILE A COMPLAINT WITH YOUR AGENCY. *JB
NHTSA ODI #10189881
Mileage unknown · May 5, 2007
Structure
2002 DODGE RAM 1500 HAS MANY CRACKS IN THE DASH. *TR
NHTSA ODI #10189867
86,000 miles · May 4, 2007
Structure
2002 DODGE RAM 1500, HAS TWO LONG VERTICAL CRACKS IN THE DASHBOARD, HAVE A COVER ON THE DASH TO PROTECT IT FROM THE SUN, BUT CRACKED ANYWAY. *TR
NHTSA ODI #10189759
83,000 miles · May 4, 2007
Structure
I SAW A LOCAL NEWS STORY ABOUT THE DODGE RAM 1500S HAVING DASHBOARD ISSUES CRACKING AND COLLAPSING. I OWN A 2002 DODGE RAM 1500 THAT HAS FIVE TO SIX LARGE CRACKS SPANNING THE DASHBOARD. *TR
NHTSA ODI #10189755
42,000 miles · May 4, 2007
Electrical System
TL*THE CONTACT OWNS A 2002 DODGE RAM 1500. APPROXIMATELY ONE AND A HALF YEARS AGO, THE VEHICLE'S INSTRUMENT PANEL BEGAN TO CRACK ASW WELL AS THE DASHBOARD. THE CRACK GRADUALLY SPREAD FROM THE DRIVER SIDE TO THE PASSENGER SIDE OF THE VEHICLE. IN ADDITION, THE AIR VENT DETACHED. THE CAUSE OF FAILURE HAS NOT BEEN DIAGNOSED. TH…
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TL*THE CONTACT OWNS A 2002 DODGE RAM 1500. APPROXIMATELY ONE AND A HALF YEARS AGO, THE VEHICLE'S INSTRUMENT PANEL BEGAN TO CRACK ASW WELL AS THE DASHBOARD. THE CRACK GRADUALLY SPREAD FROM THE DRIVER SIDE TO THE PASSENGER SIDE OF THE VEHICLE. IN ADDITION, THE AIR VENT DETACHED. THE CAUSE OF FAILURE HAS NOT BEEN DIAGNOSED. THE CURRENT MILEAGE IS 56,000 AND FAILURE MILEAGE WAS 42,000. UPDATED 10/18/07 *TR
NHTSA ODI #10189750
45,000 miles · May 4, 2007
Structure
I OWN A 2002 DODGE RAM 1500. AROUND JULY OF 2006 I NOTICED A CRACK DEVELOPING ON THE PASSENGER SIDE OF THE DASH BOARD THAT RAN FROM THE WINDSHIELD TO THE AIRBAG COVER. SINCE THAT TIME THE DASH HAS CRACKED IN 7 DIFFERENT LOCATIONS INCLUDING THE PASSENGER SIDE DEFROST COVER WHICH FELL INTO THE VENT. I CONTACTED MY LOCAL DODGE D…
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I OWN A 2002 DODGE RAM 1500. AROUND JULY OF 2006 I NOTICED A CRACK DEVELOPING ON THE PASSENGER SIDE OF THE DASH BOARD THAT RAN FROM THE WINDSHIELD TO THE AIRBAG COVER. SINCE THAT TIME THE DASH HAS CRACKED IN 7 DIFFERENT LOCATIONS INCLUDING THE PASSENGER SIDE DEFROST COVER WHICH FELL INTO THE VENT. I CONTACTED MY LOCAL DODGE DEALERSHIP AND THEY SAID THAT THERE WAS NOTHING THEY COULD DO SHORT OF REPLACING THE DASH AT A COST OF $1000.00. I UNDERSTAND THAT THIS IS A COMMON OCCURRENCE AMONG THIS MODEL OF TRUCK AND I WOULD LIKE MY COMPLAINT TO BE ON FILE WITH YOU. THANK YOU. *TR
NHTSA ODI #10189725
40,000 miles · May 3, 2007
Unknown Or Other
2002 DODGE 1500 PICKUP TRUCK HAS A MAJOR PROBLEM WITH CRACKING IN THE DASH. *JB
NHTSA ODI #10189695
Mileage unknown · May 3, 2007
EquipmentStructureVisibility
DASH BOARD CRACKING, DASH LIGHT AND HEADLIGHT WENT OUT WHILE DRIVING. ALSO, REPLACE WINDSHIELD TWICE. UNKNOWN WHY THE WINDSHIELD CRACK. *TR
NHTSA ODI #10189623
Mileage unknown · May 2, 2007
Structure
DASHBOARD CRACKING, BREAKING, ON MY 2002 DODGE RAM 1500 QUADCAB. THERE HAVE BEEN RASHES OF THIS TYPE OF COMPLAINT ON '01 DODGE RAM 1500'S, I WOULD LIKE MY '02 DODGE RAM TO BE INCLUDED IN ANY SETTLEMENT, SHOULD THERE BECOME A CLASS ACTION EVENT BROUGHT AGAINST DAIMLERCHRYSLER. HERE IN CENTRAL FLORIDA THE SUN DEGADES MANY ITEMS O…
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DASHBOARD CRACKING, BREAKING, ON MY 2002 DODGE RAM 1500 QUADCAB. THERE HAVE BEEN RASHES OF THIS TYPE OF COMPLAINT ON '01 DODGE RAM 1500'S, I WOULD LIKE MY '02 DODGE RAM TO BE INCLUDED IN ANY SETTLEMENT, SHOULD THERE BECOME A CLASS ACTION EVENT BROUGHT AGAINST DAIMLERCHRYSLER. HERE IN CENTRAL FLORIDA THE SUN DEGADES MANY ITEMS OF PLASTIC TYPE MANUFACTURE. I BELIEVE THIS IS WHAT HAS CAUSED MY PROBLEM WITH THE DETERIORATION OF MY DASHBOARD, IT COULD ALSO BE FROM SOMETHING ELSE IN NATURE. I TAPED OVER THE CRACKS WITH PLASTIC TAPE, AND BOUGHT A CARPETED DASH COVER FROM JCWHITNEY, MADE FOR MY '02 DODGE PICK UP. IN THE MEAN TIME THE LITTLE GRILLE AREA OVER THE CENTER PASSENGER DEFROST VENT DETERIORATED TO THE EXTENT THAT IT FELL INTO THE VENT. I FISHED IT OUT, BUT IT BROKE IN MY HANDS IN THE PROCESS OF TRYING TO RETRIEVE IT. BY COVERING THE DASH, I HAVE NOT SEEN A PROGRESSION OF THE CRACKING, BUT I HAVE TO LOOK AT THAT "4X4" (APPROX.) SIZED HOLE EVERY TIME I GOT TO DRIVE MY TRUCK. ALSO, AS REPORTED ON LOCAL TV THE LAST TWO (2) NIGHTS, AT LEAST ONE OF THESE FAULTY DASH BOARDS HAS FAILED, AND IS CAUSING HEAD LITES TO GO OFF ON THEIR OWN WHILE DRIVING. I AM A 100% DISABLED VETERAN, AND USE MY TRUCK TO CARRY MY ELEC.POWERD SCOOTER, EVERY WHERE I GO, AND DO DRIVE AFTER DARK. I DO NOT NEED THIS KIND OF THING WORRYING ME AS I DRIVE. *TR
ON CERTAIN 4X4 PICKUP TRUCKS EQUIPPED WITH THE SNOW PLOW PREPARATION PACKAGE, THE TIRES SUPPLIED ON SOME VEHICLES MAY HAVE GROSS AXLE WEIGHT RATINGS THAT SLIGHTLY EXCEED THE MAXIMUM TIRE LOAD CAPACITY AS DEFINED IN FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR MOTOR VEHICLES OTHER THAN PASSENGER CARS."
Consequence & remedy
Consequence: Not supplied
Remedy: DEALERS WILL PROVIDE REPLACEMENT P245/75R16 TIRES TO MEET THE LOAD CARRYING CAPACITY SPECIFIED ON THE VEHICLE CERTIFICATION LABEL AND ACCOMMODATE THE ADDITION OF A COMMERCIALLY AVAILABLE SNOW PLOW AND HARDWARE. OWNER NOTIFICATION BEGAN ON DECEMBER 22, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
ON CERTAIN PICKUP TRUCKS, THE DETENT SYSTEM ON THE EXTERIOR MIRROR HOUSINGS MAY LOSE THE FUNCTIONALITY.
Consequence & remedy
Consequence: THIS COULD POTENTIALLY AFFECT REARWARD FIELD OF VISION, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL A MIRROR DETENT RETAINER KIT TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN ON APRIL 10, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
ON CERTAIN PICKUP TRUCKS, THE ELECTRICAL CONNECTOR AT THE BOTTOM OF THE STEERING COLUMN CONTAINS AN UNDER-SIZED TERMINAL FOR THE HVAC BLOWER MOTOR CIRCUIT. LOCALIZED HEATING FROM CURRENT FLOW WITH THE BLOWER SPEED SET ON HIGH MAY CAUSE THE TERMINAL CONTACTS TO RELAX AND LOSE ELECTRICAL CONTACT. THIS CAN CAUSE THE HVAC BLOWER MOTOR TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: THIS CONDITION COULD CAUSE IMPAIRMENT OF VISIBILITY IN INCLEMENT WEATHER, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL A WIRING HARNESS OVERLAY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 15, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE02096 · Rear Axle Failure
Opened Dec 26, 2002 · Closed May 15, 2003
Status: closed (inferred from source dates) · Power Train:axle Assembly; Power Train:driveline:differential Unit
SEE ATTACHED REPORT.
Additional source detail variants (2)
Power Train:axle Assembly
SEE ATTACHED REPORT.
Power Train:driveline:differential Unit
SEE ATTACHED REPORT.
2002 Dodge RAM 1500 Problems, Complaints & Recalls | Skip That Year