Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
860–25K
10525–50K
12050–75K
10775–100K
104100–150K
62150K+
584 reports with mileage · 231 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Structure. Review the 278 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 99 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 93 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
55 crash reports14 fire reports43 injury reports
What owners actually said
815 reports
62,000 miles · Oct 9, 2010
Structure
I HAVE A 2002 DODGE RAM PICKUP THE DASHBOARD HAS BEEN CRACKED FOR A WHILE FROM THE DEFECT IN THE MATERIAL. THE OTHER DAY A PIECE OF THE DASHBOARD BROKE OFF. NOW THERE IS A REAL SHARP EDGE ON THE FRONT OF THE DASHBOARD AND IT WILL CUT SOMEONE IF THEY HAPPEN TO PUT THEIR HAND ON IT JUST RIGHT. GOD FORBID THAT SOME LITTLE CHILD SHO…
Read full complaint
I HAVE A 2002 DODGE RAM PICKUP THE DASHBOARD HAS BEEN CRACKED FOR A WHILE FROM THE DEFECT IN THE MATERIAL. THE OTHER DAY A PIECE OF THE DASHBOARD BROKE OFF. NOW THERE IS A REAL SHARP EDGE ON THE FRONT OF THE DASHBOARD AND IT WILL CUT SOMEONE IF THEY HAPPEN TO PUT THEIR HAND ON IT JUST RIGHT. GOD FORBID THAT SOME LITTLE CHILD SHOULD BUMP THEIR HEAD ON IT. *TR
NHTSA ODI #10359882
55,000 miles · Oct 5, 2010
Structure
I HAVE A 2002 DODGE RAM 1500 QUAD CAB AND IN THE SUMMER OF 2007 I NOTICED THAT A CRACK HAD FORMED IN MY DASHBOARD, THERE ARE NOW 6 CRACKS THROUGHOUT THE WHOLE DASHBOARD. I AM EXTREMELY WORRIED THAT IF THE TRUCK IS INVOLVED IN A COLLISION THAT THE PIECES WITH THE SHARP EDGES WOULD BE EXTREMELY DANGEROUS TO THE OCCUPANTS BECAUSE T…
Read full complaint
I HAVE A 2002 DODGE RAM 1500 QUAD CAB AND IN THE SUMMER OF 2007 I NOTICED THAT A CRACK HAD FORMED IN MY DASHBOARD, THERE ARE NOW 6 CRACKS THROUGHOUT THE WHOLE DASHBOARD. I AM EXTREMELY WORRIED THAT IF THE TRUCK IS INVOLVED IN A COLLISION THAT THE PIECES WITH THE SHARP EDGES WOULD BE EXTREMELY DANGEROUS TO THE OCCUPANTS BECAUSE THE DASHBOARD WILL BREAK INTO PIECES AND FLY THROUGH THE CAB. *TR
NHTSA ODI #10359332
66,000 miles · Sep 30, 2010
Visibility
TL*THE CONTACT OWNS A 2002 DODGE RAM 1500. WHEN THE CONTACT TURNED ON THE AIR CONDITIONING, HE NOTICED A NOISE WITHIN THE BLOWER. HE EXAMINED THE BLOWER HOUSING AREA AND FOUND BROKEN PIECES. THE INSTRUMENT PANEL CRACKED WHEN HE REMOVED IT TO INSPECT. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT BUT WAS OFFERED NO AD…
Read full complaint
TL*THE CONTACT OWNS A 2002 DODGE RAM 1500. WHEN THE CONTACT TURNED ON THE AIR CONDITIONING, HE NOTICED A NOISE WITHIN THE BLOWER. HE EXAMINED THE BLOWER HOUSING AREA AND FOUND BROKEN PIECES. THE INSTRUMENT PANEL CRACKED WHEN HE REMOVED IT TO INSPECT. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT BUT WAS OFFERED NO ADDITIONAL ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000 AND THE CURRENT MILEAGE WAS 66,993.
NHTSA ODI #10358442
Mileage unknown · Sep 27, 2010
Steering
WHILE DRIVING DOWN A 35MPH PAVED BUSY ROAD, THE RACK AND PINION UNDER MY 2002 DODGE RAM 1500 FAILS, LEAVING ME WITH A LOSS OF STEERING AND ALMOST CATCHING THE TRUCK ON FIRE FROM SO MUCH FLUID GETTING ALL OVER A HOT ENGINE BAY. NOW AFTER A MONTH AND A HALF I HAVE PAID FOR 4 MORE RACK AND PINION FAILURES AND NOW MY TRUCK IS STILL…
Read full complaint
WHILE DRIVING DOWN A 35MPH PAVED BUSY ROAD, THE RACK AND PINION UNDER MY 2002 DODGE RAM 1500 FAILS, LEAVING ME WITH A LOSS OF STEERING AND ALMOST CATCHING THE TRUCK ON FIRE FROM SO MUCH FLUID GETTING ALL OVER A HOT ENGINE BAY. NOW AFTER A MONTH AND A HALF I HAVE PAID FOR 4 MORE RACK AND PINION FAILURES AND NOW MY TRUCK IS STILL SITTING IN MY DRIVEWAY BROKEN WAITING FOR THE 6TH ONE. EVERYTIME IT IS A TOTAL LOSS OF STEERING AND THERE ARE NO WARNINGS. *TR
NHTSA ODI #10357940
110,500 miles · Sep 18, 2010
Service Brakes, Hydraulic
PERFORMING SCHEDULED MAINTENANCE ON A 2002 DODGE RAM 1500 A WET SPOT WAS LOCATED ON A CRIMPED FITTING PORTION OF THE FRONT BRAKE HOSS. FURTHER INVESTIGATION BY LIGHTLY PRESSING AND PUSHING ON THE AFFECTED AREA RESULTED IN A TOTAL BREAKAGE AND FAILURE OF THE ASSEMBLY. THE FAILURE IS WHEN THE CRIMPED STEEL PORTION OF THE CONNECTIO…
Read full complaint
PERFORMING SCHEDULED MAINTENANCE ON A 2002 DODGE RAM 1500 A WET SPOT WAS LOCATED ON A CRIMPED FITTING PORTION OF THE FRONT BRAKE HOSS. FURTHER INVESTIGATION BY LIGHTLY PRESSING AND PUSHING ON THE AFFECTED AREA RESULTED IN A TOTAL BREAKAGE AND FAILURE OF THE ASSEMBLY. THE FAILURE IS WHEN THE CRIMPED STEEL PORTION OF THE CONNECTION BREAKS DUE TO SEVERE RUST/CORROSION ON THE AFFECTED AREA. CONSEQUENCES OF THE FAILURE COULD INCLUDE A LOSS OF BRAKING EFFORT RESULTING IN A CRASH OR LOSS OF CONTROL OF THE VEHICLE DUE TO ITS SEVERELY COMPROMISED ABILITY TO COME TO A COMPLETE STOP WHEN NEEDED. THE REPAIR TO CORRECT THE FAILURE INCLUDED REPLACING BOTH FRONT BRAKE HOSES, ALL ASSOCIATED HARDWARE AND BLEEDING THE BRAKE SYSTEM. THE FAILED PARTS WERE SAVED FOR DOCUMENTATION PURPOSES. *TR
NHTSA ODI #10356223
65,000 miles · Sep 17, 2010
Structure
2002 DODGE RAM 1500. DASH HAS BEEN CRACKING FOR LAST SEVERAL YEARS AND I JUST NOW STARTED RESEARCHING ON INTERNET FOR FEAR OF SOME ELECTRICAL SHORT OR SERIOUS INJURY. THIS IS AN APPARENT VERY COMMON DEFECT WITH DODGE, THAT DODGE DOES NOT WANT TO RECTIFY. I'VE ALWAYS USED A SUNVISOR AND TRIED MY BEST TO PROTECT THE DASH AND IN…
Read full complaint
2002 DODGE RAM 1500. DASH HAS BEEN CRACKING FOR LAST SEVERAL YEARS AND I JUST NOW STARTED RESEARCHING ON INTERNET FOR FEAR OF SOME ELECTRICAL SHORT OR SERIOUS INJURY. THIS IS AN APPARENT VERY COMMON DEFECT WITH DODGE, THAT DODGE DOES NOT WANT TO RECTIFY. I'VE ALWAYS USED A SUNVISOR AND TRIED MY BEST TO PROTECT THE DASH AND INTERIOR. 1. EVENTS LEADING UP TO FAILURE - DEFECT IN MATERIALS USED BY DODGE. 2. FAILURE AND OCCURRENCE - DASH KEEPS CRACKING. 3. ACTIONS TAKEN TO CORRECT - FILING COMPLAINT. *TR
NHTSA ODI #10356208
90,000 miles · Sep 17, 2010
Structure
CRACKING DASHBOARD ON 2002 DODGE RAM 1500. SAFETY ISSUES WITH SHARP EDGES AND LOOSE PIECES. NUMEROUS COMPLAINTS THROUGHOUT INTERNET SITES OF SAME PROBLEM. DODGE HAS NOT ISSUED A RECALL. MODEL YEARS 1998-2006 INVOLVED. *TR
NHTSA ODI #10356121
40,000 miles · Sep 16, 2010
StructureVisibility
TL*THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED THAT HE WAS UNABLE TO FEEL HEAT ON THE DRIVERS SIDE OF THE VEHICLE; ALL OF THE HEAT WAS ON THE PASSENGER SIDE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THEY COULD DO NOTHING ABOUT THE PROBLEM. FURTHERMORE, THE DASHBOARD BEG…
Read full complaint
TL*THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED THAT HE WAS UNABLE TO FEEL HEAT ON THE DRIVERS SIDE OF THE VEHICLE; ALL OF THE HEAT WAS ON THE PASSENGER SIDE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THEY COULD DO NOTHING ABOUT THE PROBLEM. FURTHERMORE, THE DASHBOARD BEGAN TO CRACK. THE VEHICLE WAS NOT REPAIRED WHEN THE COMPLAINT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 146,000. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
NHTSA ODI #10355933
204,000 miles · Sep 15, 2010
StructureUnknown Or Other
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500 .THE CONTACT STATED WHILE ENTERING HIS VEHICLE HE NOTICED CRACKS ON THE DASHBOARD. THE MANUFACTURER HAD NOT BEEN CONTACTED ABOUT THE FAILURE. THE CONTACT HAS FOUND OTHER COMPLAINTS ABOUT THIS FAILURE ON THE NHTSA WEBSITE. UPDATED EVOQ 03/22/11
NHTSA ODI #10355737
38,000 miles · Sep 14, 2010
Air BagsStructure
THE DASH IN MY 2002 DODGE RAM 1500 IS CRACKING AND FALLING APART (DEFECTIVE PLASTIC)AND DODGE/CHRYSLER WILL NOT STAND BEHIND IT'S PRODUCT. THE AIR BAG IS RIGHT BELOW & CONNECTED TO THE PLASTIC THAT HAS CRACKED. I AM WORRIED THAT IF THE AIR BAG IS DEPLOYED THAT THIS PLASTIC (WHICH IS VERY SHARP PIECES) WILL BE VERY DANGEROUS TO A…
Read full complaint
THE DASH IN MY 2002 DODGE RAM 1500 IS CRACKING AND FALLING APART (DEFECTIVE PLASTIC)AND DODGE/CHRYSLER WILL NOT STAND BEHIND IT'S PRODUCT. THE AIR BAG IS RIGHT BELOW & CONNECTED TO THE PLASTIC THAT HAS CRACKED. I AM WORRIED THAT IF THE AIR BAG IS DEPLOYED THAT THIS PLASTIC (WHICH IS VERY SHARP PIECES) WILL BE VERY DANGEROUS TO ANYONE IN THE VEHICLE.I ALSO PICK UP MY GRANDCHILDREN EVERY DAY FROM SCHOOL AND THE DASH ON MY TRUCK HAS BROKEN IN SO MANY PLACES THAT IT IS NOW FALLING APART AND HUGE PIECES FALLING OUT.THIS PLASTIC IS VERY SHARP AND COULD SLICE OPEN ANYONE AROUND IT. I HAVE ALWAYS KEPT MY TRUCK PARKED IN A GARAGE SINCE I HAVE OWNED IT(2002)-SO THE SUN IS NOT THE PROBLEM-IT IS A DEFECTIVE PRODUCT THAT WAS INSTALLED ON MY VEHICLE WHEN BUILT. I HAVE CONTACTED MY DEALERSHIP TWICE AND THEY TELL ME THAT THERE IS NOTHING THEY WILL DO ABOUT IT. *TR
ON CERTAIN 4X4 PICKUP TRUCKS EQUIPPED WITH THE SNOW PLOW PREPARATION PACKAGE, THE TIRES SUPPLIED ON SOME VEHICLES MAY HAVE GROSS AXLE WEIGHT RATINGS THAT SLIGHTLY EXCEED THE MAXIMUM TIRE LOAD CAPACITY AS DEFINED IN FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR MOTOR VEHICLES OTHER THAN PASSENGER CARS."
Consequence & remedy
Consequence: Not supplied
Remedy: DEALERS WILL PROVIDE REPLACEMENT P245/75R16 TIRES TO MEET THE LOAD CARRYING CAPACITY SPECIFIED ON THE VEHICLE CERTIFICATION LABEL AND ACCOMMODATE THE ADDITION OF A COMMERCIALLY AVAILABLE SNOW PLOW AND HARDWARE. OWNER NOTIFICATION BEGAN ON DECEMBER 22, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
ON CERTAIN PICKUP TRUCKS, THE DETENT SYSTEM ON THE EXTERIOR MIRROR HOUSINGS MAY LOSE THE FUNCTIONALITY.
Consequence & remedy
Consequence: THIS COULD POTENTIALLY AFFECT REARWARD FIELD OF VISION, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL A MIRROR DETENT RETAINER KIT TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN ON APRIL 10, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
ON CERTAIN PICKUP TRUCKS, THE ELECTRICAL CONNECTOR AT THE BOTTOM OF THE STEERING COLUMN CONTAINS AN UNDER-SIZED TERMINAL FOR THE HVAC BLOWER MOTOR CIRCUIT. LOCALIZED HEATING FROM CURRENT FLOW WITH THE BLOWER SPEED SET ON HIGH MAY CAUSE THE TERMINAL CONTACTS TO RELAX AND LOSE ELECTRICAL CONTACT. THIS CAN CAUSE THE HVAC BLOWER MOTOR TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: THIS CONDITION COULD CAUSE IMPAIRMENT OF VISIBILITY IN INCLEMENT WEATHER, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL A WIRING HARNESS OVERLAY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 15, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE02096 · Rear Axle Failure
Opened Dec 26, 2002 · Closed May 15, 2003
Status: closed (inferred from source dates) · Power Train:axle Assembly; Power Train:driveline:differential Unit
SEE ATTACHED REPORT.
Additional source detail variants (2)
Power Train:axle Assembly
SEE ATTACHED REPORT.
Power Train:driveline:differential Unit
SEE ATTACHED REPORT.
2002 Dodge RAM 1500 Problems, Complaints & Recalls | Skip That Year