Structure. Review the 278 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 99 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 93 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

55 crash reports14 fire reports43 injury reports

Structure complaints

278 reports

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67,977 miles · Apr 11, 2008

Structure

2002 DODGE RAM 1500 WITH 67,000 MILES - DASHBOARD HAS CRACKED IN 6 PLACES. DEALER SAYS THAT IT IS A DEFECT BUT WILL NOT REPLACE. THERE ARE THOUSANDS OF OWNERS WITH THE SAME PROBLEM AND DODGE WILL NOT STAND BY THEIR PRODUCT. *TR

NHTSA ODI #10224170

60,000 miles · Mar 26, 2008

Structure

DASH IS CRACKING ON PASSENGER SIDE AND IS JEOPARDIZING THE FUNCTION OF PASSENGER AIRBAG. THE FAULTY DASHES WERE REPORTED BY NUMEROUS DODGE OWNERS AND IS OBVIOUSLY A FAULTY PART. DODGE SAYS THAT THEY CANNOT REPLACE IT BECAUSE THE TRUCK IS OUT OF WARRANTY. THE PIECE WILL COST $540 AND INSTALLATION IS $600. *TR

NHTSA ODI #10222433

69,000 miles · Mar 26, 2008

Structure

THE DASHBOARD FOR MY TRUCK DODGE RAM 1500 2002 IS CRACKED AND I BOUGHT A PREMIUM WARRANTY AND DON'T COVER THE DASHBOARD AND THE DODGE PARTS WANT ME TO PAY $500.00 FOR REPLACE THE DASHBOARD IS NO FEAR AND WE NEED HELP. *TR

NHTSA ODI #10222410

60,000 miles · Mar 17, 2008

Structure

DASHBOARD CRACKS: RIDING DOWN THE ROAD I HEAR A LOUD POP SOUND AND NOTICE MY VERY WELL TAKEN CARE OF VEHICLE HAS A LARGE CRACK IN THE DASH. A FEW DAYS LATER I NOTICE ANOTHER AND THEN MORE, WHAT IS THE PROBLEM? I START INVESTIGATING OVER THE INTERNET AND I SEE THIS IS A WIDE SPREAD PROBLEM, DUE TO POOR MATERIALS, WITH LATE MOD…

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NHTSA ODI #10221471

Mileage unknown · Mar 3, 2008

Structure

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I OWN A 2002 DODGE RAM PICKUP, AS NOTED IN OVERWHELMING NUMBER OF COMPLAINTS, THE DASHBOARD HAS NUMEROUS CRACKS DEVELOPING AS WE SPEAK. AGAIN, AFTER TAKING IT TO THE DEALERSHIP TO NO AVAIL, THEY WOULD BE SO HAPPY TO REPLACE IT FOR $723. I BELIEVE THAT THESE DASHES ARE DEFECTIVE AND SHOULD BE REPLACED. I HAVE OWNED MUCH OLDER CARS WITH NOT ONE CRACK DEVELOPING AS LONG AS I HAVE OWNED THEM. I AM APPALLED THAT NOTHING HAS BEEN DONE BEFORE NOW TO FIX THE PROBLEM. I AM AFRAID THAT IF WE WERE IN AN ACCIDENT, WE WOULD BE SEVERELY HURT BY SHARP FLYING DEBRIS COMPOUNDING IT WITH THE FORCE OF THE AIRBAG DEPLOYMENT. THIS TRUCK HAS NEVER BEEN IN AN ACCIDENT WHATSOEVER, SO THE DAMAGE IS CAUSED BY A DEFECT IN WORKMANSHIP THEREFORE SHOULD BE REPLACED!!!!!! *TR

NHTSA ODI #10219987

Mileage unknown · Feb 23, 2008

Structure

2002 DODGE TRUCK- DASCHBOARD CRACKED IN 20 DIFFERENT PLACES. BOTH FORWARD AND REAR PIECES. IF I WERE TO HAVE AN ACCIDENT IT WOULD SHATTER AND COULD CAUSE SEVERE INJURIES. THIS SHOULD BE A RECALL OF UPMOST IMPORTANCE. I HAVE SEEN THOUSANDS OF COMPLAINTS, SAME AS MINE. WHY THE STALL? *TR

NHTSA ODI #10218939

82,522 miles · Feb 17, 2008

Structure

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I HAVE A 2002 DODGE RAM 1500 QUAD CAB 4.7 LITRE ENGINE. IT HAS 82,000 MILES AND HAS DEVELOPED SEVERAL SPLITS (CRACKS) ON THE DASH. IF YOU VIEW HTTP://WWW.CARCOMPLAINTS.COM/DODGE/RAM_1500/2002/ACCESSORIES-INTERIOR/CRACKS_IN_DASHBOARD.SHTML, YOU WILL SEE SEVERAL OF TEH SAME COMPLAINTS. THE FAILURE OF THA DASH COULD INTERFERE WITH THE SAFE OPERATION OF THE AIRBAG DEPLOYMENT SYSTEM. DODGE REFUSES TO ISSUE A RECALL. I SUSPECT THAT REPLACING THE DASH WOULD NOT SOLVE THE PROBLEM IF THE STOCK DASHES ARE MADE OF THEH SAME MATERIAL. IT IS EITHER A PLASTIC PROBLEM OR DESIGN FLAW. THERE NEEDS TO BE A RECALL WITH A REPLACEMENT ITEM THAT WILL NOT CREATE THIS ISSUE. PLEASE DO NOT LET DODGE HIDE BEHIND THIS DEFECT THAT MAY RESULT IN A DEATH. *TR

NHTSA ODI #10218404

70,000 miles · Jan 30, 2008

StructureInjury

DASHBOARD OF MY 2002 DODGE RAM 1500 SINGLE CAB TWO WHEEL DRIVE TRUCK IS CRACKED. ONE OF THE PIECES IS STICKING UP AND A PASSENGER HAS CUT THEIR HAND AS A RESULT. *TR

NHTSA ODI #10216523

Mileage unknown · Jan 25, 2008

Structure

THE DASH OF MY 2002 DODGE RAM IS CRACKING AND I FEAR IT MAY COLLAPSE, EXPOSING ALL ELECTRICAL WIRING AND CONNECTIONS TO SUN RELATED DAMAGE. I AM AWARE THAT THIS IS A NATIONWIDE PROBLEM AFFECTING THOUSANDS OF DODGE OWNERS. *TR

NHTSA ODI #10215987

98,000 miles · Jan 8, 2008

Structure

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I HAVE A 2002 DODGE RAM 1500 QUAD CAB. THE DASHBOARD HAS CRACKED LATERALLY TOWARDS THE PASSENGER COMPARTMENT IN SEVERAL DIFFERENT PLACES AND COULD ULTIMATELY DISINTEGRATE UPON A HEAD ON COLLISION CAUSING ADDITIONAL INJURY TO THE DRIVER AND PASSENGERS. THE DASH IS LITERALLY IN FOUR DISTINCT SECTIONAL CRACKS AND COULD EXPOSE THE HEATING/AC LINES UNDERNEATH OR CAUSE THEM TO DISLODGE INTO THE PASSENGER COMPARTMENT UPON IMPACT. THE DEALER CLAIMS THAT THIS PROBLEM IS CONSIDERED NORMAL WEAR AND NOT COVERED OR A SAFETY HAZARD. THEY DO RECOGNIZE THAT THIS IS A PROBLEM AS THEY HAVE OFFERED TO SELL ME A REPLACEMENT DASH COVER. *TR

NHTSA ODI #10214156

Official recalls

03V504000 · Tires

Dec 10, 2003

ON CERTAIN 4X4 PICKUP TRUCKS EQUIPPED WITH THE SNOW PLOW PREPARATION PACKAGE, THE TIRES SUPPLIED ON SOME VEHICLES MAY HAVE GROSS AXLE WEIGHT RATINGS THAT SLIGHTLY EXCEED THE MAXIMUM TIRE LOAD CAPACITY AS DEFINED IN FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR MOTOR VEHICLES OTHER THAN PASSENGER CARS."

Consequence & remedy

Consequence: Not supplied

Remedy: DEALERS WILL PROVIDE REPLACEMENT P245/75R16 TIRES TO MEET THE LOAD CARRYING CAPACITY SPECIFIED ON THE VEHICLE CERTIFICATION LABEL AND ACCOMMODATE THE ADDITION OF A COMMERCIALLY AVAILABLE SNOW PLOW AND HARDWARE. OWNER NOTIFICATION BEGAN ON DECEMBER 22, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.

03V077000 · Visibility:rearview Mirrors/devices:exterior

Mar 10, 2003

ON CERTAIN PICKUP TRUCKS, THE DETENT SYSTEM ON THE EXTERIOR MIRROR HOUSINGS MAY LOSE THE FUNCTIONALITY.

Consequence & remedy

Consequence: THIS COULD POTENTIALLY AFFECT REARWARD FIELD OF VISION, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSTALL A MIRROR DETENT RETAINER KIT TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN ON APRIL 10, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

03V078000 · Steering:column

Mar 10, 2003

ON CERTAIN PICKUP TRUCKS, THE ELECTRICAL CONNECTOR AT THE BOTTOM OF THE STEERING COLUMN CONTAINS AN UNDER-SIZED TERMINAL FOR THE HVAC BLOWER MOTOR CIRCUIT. LOCALIZED HEATING FROM CURRENT FLOW WITH THE BLOWER SPEED SET ON HIGH MAY CAUSE THE TERMINAL CONTACTS TO RELAX AND LOSE ELECTRICAL CONTACT. THIS CAN CAUSE THE HVAC BLOWER MOTOR TO BECOME INOPERATIVE.

Consequence & remedy

Consequence: THIS CONDITION COULD CAUSE IMPAIRMENT OF VISIBILITY IN INCLEMENT WEATHER, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSTALL A WIRING HARNESS OVERLAY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 15, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE02096 · Rear Axle Failure

Opened Dec 26, 2002 · Closed May 15, 2003

Status: closed (inferred from source dates) · Power Train:axle Assembly; Power Train:driveline:differential Unit