MY DASH CRACKED SEVERAL YEARS BACK WHILE THE VEHICLE WAS UNDER WARRANTY. I WAS WIPING IT DOWN AND SLICED MY HAND OPEN AND GOT TO LOOKING AT WHAT IT WAS THAT CUT MY HAND AND NOTICED SEVERAL CRACKS IN THE DASH BOARD. I NOTIFIED THE DEALERSHIP THAT I BOUGHT IT FROM AND THEY HAD A REP. LOOK AT IT AND HE CAME TO THE CONCLUSION THAT…
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MY DASH CRACKED SEVERAL YEARS BACK WHILE THE VEHICLE WAS UNDER WARRANTY. I WAS WIPING IT DOWN AND SLICED MY HAND OPEN AND GOT TO LOOKING AT WHAT IT WAS THAT CUT MY HAND AND NOTICED SEVERAL CRACKS IN THE DASH BOARD. I NOTIFIED THE DEALERSHIP THAT I BOUGHT IT FROM AND THEY HAD A REP. LOOK AT IT AND HE CAME TO THE CONCLUSION THAT IT WAS NOT A DEFECT. SO I PROCEEDED HIGHER UP THE CHAIN BUT TO NO SURPRISE I DID NOT GET ANY HELP FORM THEM EITHER. THEY SAID THAT THERE REPS WORD IS THE FINAL DECISION. NOW AFTER 7 YEARS OF DRIVING THIS VEHICLE WITH A CRACKED DASH OR SHOULD I SAY NO DASH. I MEAN I PRACTICALLY HAVE NO DASH LEFT IT HAS ALL JUST FELL IN. LEAVING MANY IMPORTANT EXPOSED WIRES DIRECT TO THE SUNLIGHT. ITS JUST A MATTER OF TIME BEFORE SOMETHING BAD HAPPENS UNDER THERE (WIRES SHORT OUT CAUSING A FIRE OR HEADLIGHTS NOT TO WORK AT NIGHT OR SOMETHING TO THAT AFFECT) WHILE IM DRIVING AND CAUSES ME TO HAVE AN ACCIDENT. I FEEL THAT DODGE SHOULD PICK UP THIS TAB TO REPAIR THIS PROBLEM AS IT HAD HAPPENED TO MANY DODGE VEHICLE OWNERS ACCORDING TO ALL THE POSTING ON THE INTERNET FORUMS REGARDING THIS SUBJECT. I WISH SOMEONE WOULD STEP UP AND MAKE THEM PICK UP THE TAB FOR ALL THESE POORLY DESIGNED DASHBOARDS. *TR
NHTSA ODI #10223480
42,866 miles · Apr 1, 2008
Structure
THE DASH STARTED CRACKING FROM THE DEFROSTER AREA, I NOW HAVE NO DASH, HAVE A DASH COVER. NOW THE CONTROL PANEL IS CRACKING. DEALER HAS REFUSED TO DO ANYTHING TO FIX, PEOPLE I KNOW THAT HAVE REPLACED OUT OF POCKET AND THE NEW DASHBOARDS CRACKED AS WELL. I BELIEVE THAT MY PASSENGER AIR BAG IS COMPROMISED THAT COULD CAUSE INJUR…
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THE DASH STARTED CRACKING FROM THE DEFROSTER AREA, I NOW HAVE NO DASH, HAVE A DASH COVER. NOW THE CONTROL PANEL IS CRACKING. DEALER HAS REFUSED TO DO ANYTHING TO FIX, PEOPLE I KNOW THAT HAVE REPLACED OUT OF POCKET AND THE NEW DASHBOARDS CRACKED AS WELL. I BELIEVE THAT MY PASSENGER AIR BAG IS COMPROMISED THAT COULD CAUSE INJURY IF DEPLOYED. *TR
NHTSA ODI #10223027
57,000 miles · Mar 29, 2008
Structure
LARGE CRACKS BEGAN APPEARING ON THE DASHBOARD AT 57,000 MILES. TWO OF THESE CRACKS RUN ACROSS THE ENTIRE SURFACE LENGTH (FROM FWD BACK). VEHICLE NOW HAS 95,000 MILES. I AM UNSURE OF THE STRUCTURAL INTEGRITY OF THE DASHBOARD COMPONENTS THAT ARE NOT VISIBLE, AND THE HAZARD THEY MAY POSE TO VITAL VEHICLE SYSTEMS LOCATED THERE IN. …
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LARGE CRACKS BEGAN APPEARING ON THE DASHBOARD AT 57,000 MILES. TWO OF THESE CRACKS RUN ACROSS THE ENTIRE SURFACE LENGTH (FROM FWD BACK). VEHICLE NOW HAS 95,000 MILES. I AM UNSURE OF THE STRUCTURAL INTEGRITY OF THE DASHBOARD COMPONENTS THAT ARE NOT VISIBLE, AND THE HAZARD THEY MAY POSE TO VITAL VEHICLE SYSTEMS LOCATED THERE IN. *TR
NHTSA ODI #10222638
Mileage unknown · Mar 27, 2008
Structure
I HAVE A 2001 DODGE RAM PICKUP TRUCK AND THE WHOLE DASH IS CRACKED AND FALLING IN. I DO KNOW THAT THIS SITUATION WAS ON THE NEWS ABOUT 1 YEAR AGO AND I DID FILE MY REPORT BUT I STILL DID NOT HEAR ANYTHING ABOUT WHAT DODGE PLANS TO DO WITH THIS SITUATION. *TR
NHTSA ODI #10222539
70,000 miles · Mar 27, 2008
Structure
THE DASHBOARD ON MY 2001 DODGE RAM IS CRACKING AND CRUMBLING. I CONTACTED DODGE'S (LACK OF) CUSTOMER SERVICE (THEIR REFERENCE NUMBER 1Z256049, REPS NAME WAS JESSICA). THEY TOLD ME (IN SO MANY WORDS) THAT IT IS MY PROBLEM NOT THEIRS. OBVIOUSLY, THEY HAVE MY MONEY NOW AND ARE NO LONGER CONCERNED WITH MY RETURNING AS A CUSTOMER. …
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THE DASHBOARD ON MY 2001 DODGE RAM IS CRACKING AND CRUMBLING. I CONTACTED DODGE'S (LACK OF) CUSTOMER SERVICE (THEIR REFERENCE NUMBER 1Z256049, REPS NAME WAS JESSICA). THEY TOLD ME (IN SO MANY WORDS) THAT IT IS MY PROBLEM NOT THEIRS. OBVIOUSLY, THEY HAVE MY MONEY NOW AND ARE NO LONGER CONCERNED WITH MY RETURNING AS A CUSTOMER. SO THIS IS HOW THE "NEW DODGE" IS IMPROVING THE COMPANY??? IF THEY DO NOT STEP-UP TO THE PLATE AND DO THE HONORABLE THING, SHAME ON THEM. THEIR REPUTATION WILL CONTINUE TO SPREAD THUS THEY WILL CERTAINLY PAY FOR THEIR SHAMEFUL METHODS IN THE END. REGARDS, JOSH *TR
NHTSA ODI #10222514
55,000 miles · Mar 18, 2008
Structure
CRACKED DASH AND INSTRUMENT BEZEL STARTING AT 55K MILES. CRACKS HAVE NOW TURNED INTO A HOLE IN MY DASH. THIS VEHICLES WAS KEPT IN A GARAGE FOR THE FIRST TWO YEARS. *TR
NHTSA ODI #10221625
80,000 miles · Mar 16, 2008
Structure
2001 DODGE RAM 1500 QUAD - APPROXIMATELY 6/2005, I STARTED NOTICING A CRACK DEVELOP ON MY DASHBOARD. THE SINGLE CRACK TURNED INTO MULTIPLE CRACKS ORIGINATING NEAR THE WINDSHIELD AND WANDER ACROSS THE DASH IN DIFFERENT DIRECTIONS. NOW I HAVE A GAPING HOLE WITH MULTIPLE CRACKS ALL OVER MY DASHBOARD. THIS IS OBVIOUSLY A COMMON PROB…
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2001 DODGE RAM 1500 QUAD - APPROXIMATELY 6/2005, I STARTED NOTICING A CRACK DEVELOP ON MY DASHBOARD. THE SINGLE CRACK TURNED INTO MULTIPLE CRACKS ORIGINATING NEAR THE WINDSHIELD AND WANDER ACROSS THE DASH IN DIFFERENT DIRECTIONS. NOW I HAVE A GAPING HOLE WITH MULTIPLE CRACKS ALL OVER MY DASHBOARD. THIS IS OBVIOUSLY A COMMON PROBLEM AND MANUFACTURER ISSUE. *TR
NHTSA ODI #10221325
84,517 miles · Mar 13, 2008
Structure
I HAVE A 2001 DODGE RAM PICKUP THAT THE DASH BOARD CRACKED IN THREE DIFFERENT PLACES, FOR NO REASON. *TR
NHTSA ODI #10221003
60,000 miles · Mar 12, 2008
Structure
SEVERAL LARGE CRACKS IN THE DASH BOARD HAVE LEFT ELECTRICAL COMPONENTS EXPOSED AND HAVE CAUSED CONCERN OVER THE SAFETY AND STABILITY OF THE DASH AND FRONT AIRBAG DURING A CRASH. *TR
NHTSA ODI #10220942
Mileage unknown · Mar 11, 2008
Structure
MY 2001 DODGE RAM 1500 DASH BOARD AND BEZEL HAVE SEVERELY CRACKED. IT IS OBVIOUS THAT DODGE HAS USED INFERIOR MATERIALS (PLASTICS) IN MAKING THESE TRUCKS. THIS IS A SAFETY ISSUE. IF THE AIR BAG EVER DEPLOYS SHRAPNEL WILL FLY! WHEN THE CRACKS FIRST HAPPENED I DID COMPLAIN TO OUR LOCAL DEALERSHIP. THE TRUCK, AT THE TIME, WAS COVE…
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MY 2001 DODGE RAM 1500 DASH BOARD AND BEZEL HAVE SEVERELY CRACKED. IT IS OBVIOUS THAT DODGE HAS USED INFERIOR MATERIALS (PLASTICS) IN MAKING THESE TRUCKS. THIS IS A SAFETY ISSUE. IF THE AIR BAG EVER DEPLOYS SHRAPNEL WILL FLY! WHEN THE CRACKS FIRST HAPPENED I DID COMPLAIN TO OUR LOCAL DEALERSHIP. THE TRUCK, AT THE TIME, WAS COVERED UNDER WARRANTY. ALL I RECEIVED FROM THE SERVICE DEPARTMENT WAS A "SORRY WE CAN NOT HELP YOU BECAUSE THE PART IS NOT UNDER A RECALL." THIS TRUCK IS WELL MAINTAINED AND THIS SHOULD NOT HAVE HAPPENED. I FEEL TAKEN ADVANTAGE OF AND ALONG WITH MANY OTHERS WANT ANSWERS TO THIS PROBLEM WITH A SOLUTION FROM DODGE. *TR
ON CERTAIN 4X4 PICKUP TRUCKS EQUIPPED WITH THE SNOW PLOW PREPARATION PACKAGE, THE TIRES SUPPLIED ON SOME VEHICLES MAY HAVE GROSS AXLE WEIGHT RATINGS THAT SLIGHTLY EXCEED THE MAXIMUM TIRE LOAD CAPACITY AS DEFINED IN FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR MOTOR VEHICLES OTHER THAN PASSENGER CARS."
Consequence & remedy
Consequence: Not supplied
Remedy: DEALERS WILL PROVIDE REPLACEMENT P245/75R16 TIRES TO MEET THE LOAD CARRYING CAPACITY SPECIFIED ON THE VEHICLE CERTIFICATION LABEL AND ACCOMMODATE THE ADDITION OF A COMMERCIALLY AVAILABLE SNOW PLOW AND HARDWARE. OWNER NOTIFICATION BEGAN ON DECEMBER 22, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
Consequence & remedy
Consequence: WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
PE08047 · 2000-2001 Dodge RAM Pickup Hood Latch
Opened Jul 25, 2008 · Closed Dec 17, 2008
Status: closed (inferred from source dates) · Latches/locks/linkages:hood:latch; Structure:body:hood:hinge And Attachments
THE AGENCY OPENED THIS INVESTIGATION BASED ON 30 COMPLAINTS ALLEGING THAT THE HOODS ON MODEL YEAR (MY) 2000 AND 2001 DODGE RAM PICKUP TRUCKS FLEW UP AND BLOCKED THE DRIVER'S VISION.THESE VEHICLES HAVE A PRIMARY HOOD LATCH AND A SECONDARY (BACKUP) HOOD LATCH.THE SECONDARY LATCH IS DESIGNED TO SECURE THE HOOD IF THE PRIMARY HOOD LATCH IS NOT PROPERLY CLOSED OR OTHERWISE MALFUNCTIONS.IN THESE COMPLAINTS, THE SECONDARY HOOD LATCH MALFUNCTIONED, APPARENTLY DUE TO CORROSION, AND DID NOT LATCH.DODGE CONDUCTED RECALL 01V-040 IN 1999 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 1994-1997 DODGE RAM PICKUP TRUCKS.THE INFORMATION CHRYSLER PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT THE MY 2000 AND 2001 VEHICLES WERE EQUIPPED WITH SECONDARY HOOD LATCHES WITH STAINLESS STEEL RETURN SPRINGS, AS OPPOSED TO THE EARLIER RECALLED TRUCKS THAT HAD ZINC COATED CARBON STEEL RETURN SPRINGS.THE RECALLED COMPONENTS WERE SUSCEPTIBLE TO CORROSION-INDUCED FAILURE DUE TO THE TYPE OF MATERIAL USED, WHEREAS THE CORROSION FAILURES IN THE NEWER MODELS APPEAR TO BE DUE TO LUBRICATION LOSS OVER TIME (REGULAR APPLICATION OF GREASE IS ADVISED PER INSTRUCTIONS IN THE OWNERS' MANUAL). ODI'S REVIEW OF CHRYSLER'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2000 AND 2001 VEHICLES INDICATES THAT THE RATES FOR SUBJECT VEHICLES ARE LOW AND ARE DECLINING.A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION IS CLOSED.
Additional source detail variants (2)
Latches/locks/linkages:hood:latch
THE AGENCY OPENED THIS INVESTIGATION BASED ON 30 COMPLAINTS ALLEGING THAT THE HOODS ON MODEL YEAR (MY) 2000 AND 2001 DODGE RAM PICKUP TRUCKS FLEW UP AND BLOCKED THE DRIVER'S VISION.THESE VEHICLES HAVE A PRIMARY HOOD LATCH AND A SECONDARY (BACKUP) HOOD LATCH.THE SECONDARY LATCH IS DESIGNED TO SECURE THE HOOD IF THE PRIMARY HOOD LATCH IS NOT PROPERLY CLOSED OR OTHERWISE MALFUNCTIONS.IN THESE COMPLAINTS, THE SECONDARY HOOD LATCH MALFUNCTIONED, APPARENTLY DUE TO CORROSION, AND DID NOT LATCH.DODGE CONDUCTED RECALL 01V-040 IN 1999 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 1994-1997 DODGE RAM PICKUP TRUCKS.THE INFORMATION CHRYSLER PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT THE MY 2000 AND 2001 VEHICLES WERE EQUIPPED WITH SECONDARY HOOD LATCHES WITH STAINLESS STEEL RETURN SPRINGS, AS OPPOSED TO THE EARLIER RECALLED TRUCKS THAT HAD ZINC COATED CARBON STEEL RETURN SPRINGS.THE RECALLED COMPONENTS WERE SUSCEPTIBLE TO CORROSION-INDUCED FAILURE DUE TO THE TYPE OF MATERIAL USED, WHEREAS THE CORROSION FAILURES IN THE NEWER MODELS APPEAR TO BE DUE TO LUBRICATION LOSS OVER TIME (REGULAR APPLICATION OF GREASE IS ADVISED PER INSTRUCTIONS IN THE OWNERS' MANUAL). ODI'S REVIEW OF CHRYSLER'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2000 AND 2001 VEHICLES INDICATES THAT THE RATES FOR SUBJECT VEHICLES ARE LOW AND ARE DECLINING.A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION IS CLOSED.
Structure:body:hood:hinge And Attachments
THE AGENCY OPENED THIS INVESTIGATION BASED ON 30 COMPLAINTS ALLEGING THAT THE HOODS ON MODEL YEAR (MY) 2000 AND 2001 DODGE RAM PICKUP TRUCKS FLEW UP AND BLOCKED THE DRIVER'S VISION.THESE VEHICLES HAVE A PRIMARY HOOD LATCH AND A SECONDARY (BACKUP) HOOD LATCH.THE SECONDARY LATCH IS DESIGNED TO SECURE THE HOOD IF THE PRIMARY HOOD LATCH IS NOT PROPERLY CLOSED OR OTHERWISE MALFUNCTIONS.IN THESE COMPLAINTS, THE SECONDARY HOOD LATCH MALFUNCTIONED, APPARENTLY DUE TO CORROSION, AND DID NOT LATCH.DODGE CONDUCTED RECALL 01V-040 IN 1999 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 1994-1997 DODGE RAM PICKUP TRUCKS.THE INFORMATION CHRYSLER PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT THE MY 2000 AND 2001 VEHICLES WERE EQUIPPED WITH SECONDARY HOOD LATCHES WITH STAINLESS STEEL RETURN SPRINGS, AS OPPOSED TO THE EARLIER RECALLED TRUCKS THAT HAD ZINC COATED CARBON STEEL RETURN SPRINGS.THE RECALLED COMPONENTS WERE SUSCEPTIBLE TO CORROSION-INDUCED FAILURE DUE TO THE TYPE OF MATERIAL USED, WHEREAS THE CORROSION FAILURES IN THE NEWER MODELS APPEAR TO BE DUE TO LUBRICATION LOSS OVER TIME (REGULAR APPLICATION OF GREASE IS ADVISED PER INSTRUCTIONS IN THE OWNERS' MANUAL). ODI'S REVIEW OF CHRYSLER'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2000 AND 2001 VEHICLES INDICATES THAT THE RATES FOR SUBJECT VEHICLES ARE LOW AND ARE DECLINING.A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION IS CLOSED.
PE00025 · Rear Safety Belt Anchorage Disengagement
Opened Jul 6, 2000 · Closed Dec 27, 2000
Status: closed (inferred from source dates) · Seat Belts:rear/other
ALLEGE THAT BOTH REAR INBOARD SAFETY BELT ANCHORAGES WERE FOUND TO LACK PROPER ATTACHMENTS.
2001 Dodge RAM 1500 Problems, Complaints & Recalls | Skip That Year
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