NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
161 reports100,000 miles · Jul 30, 2015
Electrical System
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. WHILE DRIVING AT 60 MPH, THE CONTACT ATTEMPTED TO TURN THE VEHICLE TO THE RIGHT AND THE ENGINE STALLED WITH SEVERAL INDICATORS ILLUMINATING ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO RESTART AFTER THE FIRST ATTEMPT. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. …
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TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. WHILE DRIVING AT 60 MPH, THE CONTACT ATTEMPTED TO TURN THE VEHICLE TO THE RIGHT AND THE ENGINE STALLED WITH SEVERAL INDICATORS ILLUMINATING ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO RESTART AFTER THE FIRST ATTEMPT. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRELESS IGNITION NODE MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
NHTSA ODI #10745095
Mileage unknown · Jul 15, 2015
Air BagsElectrical System
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWA…
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TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10734318
Mileage unknown · Jul 12, 2015
Unknown Or Other
RECEIVED RECALL NOTICE IN 2014. NOTIFIED DEALER IN ELIZABETH CITY, NC PROMPTLY, AS INSTRUCTED. THEY INFORMED ME THE PART WAS ON BACK ORDER AND WOULD CONTACT ME ASAP. I HAVE CHECKED BACK WITH THEM SEVERAL TIMES IN 2014 AND NOW 2015 WITH NO EXPECTED DATE OF REPAIR. I AM CONCERNED FOR MY SAFETY AS I DRIVE LONG DISTANCES. PLEASE A…
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RECEIVED RECALL NOTICE IN 2014. NOTIFIED DEALER IN ELIZABETH CITY, NC PROMPTLY, AS INSTRUCTED. THEY INFORMED ME THE PART WAS ON BACK ORDER AND WOULD CONTACT ME ASAP. I HAVE CHECKED BACK WITH THEM SEVERAL TIMES IN 2014 AND NOW 2015 WITH NO EXPECTED DATE OF REPAIR. I AM CONCERNED FOR MY SAFETY AS I DRIVE LONG DISTANCES. PLEASE ADVISE WHAT IS MY NEXT COURSE OF ACTION.
NHTSA ODI #10733463
Mileage unknown · Jul 6, 2015
Air BagsElectrical System
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN …
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TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10732162
40,000 miles · Jun 3, 2015
Power Train
PURCHASED AT 40K IN 2011 AND NOW AT 90K IN 2015. HAVE HAD TO REPLACE TRANSMISSION, REAR DIFF, TIE RODS (2X !) BRAKES (2X !) ROTORS, AND BALL JOINTS. AND TIRES WEAR TO FAST. NOW MY AIRBAG LIGHT IS ON. THEY SAID I NEED TO REPLACE THE COLUMN RING APPERATIS... WHAT A P.O.S.! PLEASE RECALL THE ENTIRE VEHICLE.
NHTSA ODI #10723208
Mileage unknown · Jun 1, 2015
Unknown Or Other
THE HORN BEEPS FOR NO REASON WHEN THE CAR IS IN PARK. IT WILL GO HOURS WITH NO HONKING THEN WILL HONK FOR AN HOUR BEEP THEN BEEP BEEP BEEP THEN BEEP THEN BEEP BEEP BEEP. AND SO ON. THEN IT WILL STOP FOR A HALF AN HOUR AND START ALL OVER AGAIN THEN STOP FOR A FEW HOURS AND START. MY HUSBAND FINALLY PULLED THE FUSE. WE HAD TO …
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THE HORN BEEPS FOR NO REASON WHEN THE CAR IS IN PARK. IT WILL GO HOURS WITH NO HONKING THEN WILL HONK FOR AN HOUR BEEP THEN BEEP BEEP BEEP THEN BEEP THEN BEEP BEEP BEEP. AND SO ON. THEN IT WILL STOP FOR A HALF AN HOUR AND START ALL OVER AGAIN THEN STOP FOR A FEW HOURS AND START. MY HUSBAND FINALLY PULLED THE FUSE. WE HAD TO HAVE A NEW BATTERY INSTALLED ON 5-27-15 AND WERE TOLD IT HAS NOTHING TO DO WITH THAT. DOES IT HAVE ANYTHING TO DO WITH THE RECALL I JUST SAW THAT WAS ISSUED ON 5-16-15
NHTSA ODI #10722556
Mileage unknown · May 5, 2015
Service Brakes
BRAKE PROBLEM THE ROTOR GETTING VERY HOT. *TR
NHTSA ODI #10714774
76,000 miles · Apr 24, 2015
Engine And Engine Cooling
CAR STARTED SMOKING FROM HEATING HOSE BUSTING AND STARTED RUNNING HOT.... ALSO FRONT WINDSHIELD WATER DISPENSER NO LONGER WORKS.... TOLD DEALERSHIP CAR KILLS SOMETIMES WHILE DRIVING.... WAS TOLD A RECALL BUT PARTS NOT AVAILABLE... ALSO WHEN CAR IS PUT FROM REVERSE TO DRIVE AFTER COMPLETE STOP... IT JERKS AND ENGINE BANGS... GO…
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CAR STARTED SMOKING FROM HEATING HOSE BUSTING AND STARTED RUNNING HOT.... ALSO FRONT WINDSHIELD WATER DISPENSER NO LONGER WORKS.... TOLD DEALERSHIP CAR KILLS SOMETIMES WHILE DRIVING.... WAS TOLD A RECALL BUT PARTS NOT AVAILABLE... ALSO WHEN CAR IS PUT FROM REVERSE TO DRIVE AFTER COMPLETE STOP... IT JERKS AND ENGINE BANGS... GOT TOLD BLOCK AROUND ENGINE WALL.... ALSO NOT COVERED UNDER FULL EXTENDED WARRANTY...... SOMETIMES CAR WILL NOT START B/C OF IGNITION SWITCH WHICH SOMETIMES TAKES ABOUT 15 TRIES TO START CAR... OR HAVE TO PUT IN NEUTRAL TO START..... JUST TOTALLY DISAPPOINTMENT B/C I LOVE THE SIZE AND ALL MY AMENITIES IN MY SUV, HEATED SEATS, LEATHER, T.V., INIFINITY RADIO..... DEFINITELY DISAPPOINTMENT.... WENT WITH A DODGE AGAIN.... BC MY DURANGO SAVED MY LIFE.... AND I FELT SAFE IN ANOTHER SUV...... *TR
NHTSA ODI #10712746
140,000 miles · Apr 16, 2015
Air BagsUnknown Or Other
12-26 2014 I OPENED UP A CASE NUMBER [XXX] NO ONE ANSWERED ANY QUESTIONS FOR ME. 03-05-2015 I OPENED UP ANOTHER CASE NUMBER [XXX] 06-20-2014 I RECEIVED A IMPORTANT SAFETY RECALL NOTICE WHICH STATES.... THE PROBLEM IS... UPON STATING YOUR VEHICLE THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK), MAY NOT FULLY SEAT IN THE "…
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12-26 2014 I OPENED UP A CASE NUMBER [XXX] NO ONE ANSWERED ANY QUESTIONS FOR ME. 03-05-2015 I OPENED UP ANOTHER CASE NUMBER [XXX] 06-20-2014 I RECEIVED A IMPORTANT SAFETY RECALL NOTICE WHICH STATES.... THE PROBLEM IS... UPON STATING YOUR VEHICLE THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK), MAY NOT FULLY SEAT IN THE "ON" POSITION. IF NOT FULLY SEATED, UNDER OPERATING CONDITIONS (FOR EXAMPLE BUMPY ROADS) THE FOBIK COULD INADVERTENTLY MOVE TO THE "ACCESSORY" MODE. THIS COULD CAUSE UNINTENDED ENGINE SHUT OFF AND THE PASSIVE RESTRAINT SYSTEMS, INCLUDING THE AIRBAGS TO SHUT OFF. THIS COULD INCREASE THE RISK OF A CRASH UNDER CERTAIN DRIVING CONDITIONS AND INCREASE THE RISK OF OCCUPANT INJURY DURING A CRASH. WHAT WE MUST DO TO ENSURE YOUR SAFETY... ONCE YOU RECEIVE YOUR FOLLOW UP MAIL IN THE SIMPLY CONTACT CHRYSLER WHICH I DID. UNTIL THIS REPAIR IS COMPLETED THE VEHICLE CAN BE DRIVEN. HOWEVER, AS A PRECAUTION ALL DRIVERS ARE ADVISED TO REMOVE ALL ALL OBJECTS FROM THE FOBIK (SUCH AS KEY CHAINS, ADDITIONAL KEYS). AND ENSURE THAT THE FOBIK IS SECURELY AND CORRECTLY ALIGNED IN THE "ON" POSITION AND NOT ALIGNED BETWEEN THE "ON" AND "ACCESSORY" POSITION BEFORE THE DRIVING THE VEHICLE. PLEASE HELP ME GET MY CAR FIXED. I AM VERY UPSET IT HAS TOOK OVER A YEAR TO RESOLVE. I BOUGHT MY BRAN NEW CAR OFF THE SHOWROOM FLOOR AND THEY CANNOT FIX IT FOR ME TO KEEP ME AND MY FAMILY SAFE ON THE ROADWAYS. I HAVE TO PAY A LOT OF MONEY EVERY YEAR KEEPING MY UPKEEP ON THE CAR TO MAKE AND KEEP IT SAFE (BECAUSE ITS THE LAW)! BUT YET CHRYSLER CAN KEEP PUMPING OUT NEW VEHICLES OFF THEIR PRODUCTION LINES BUT CANT SEEM TO TAKE PRODUCTION OFF THAT LINE TO BUILD THESE COMPONENTS THAT WE NEED FOR OUR VEHICLES! THIS IS RIDICULOUS!!! I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT AGAIN, NOR WILL MY FAMILY!!! PLEASE HELP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10705994
Mileage unknown · Mar 12, 2015
Air Bags
AS I WAS ACCELERATING ON A HIGHWAY ENTRANCE RAMP, MY DRIVER'S SIDE CURTAIN AIRBAGS DEPLOYED (FROM THE FRONT OF THE CAR AND ALL THE WAY TO THE HATCH IN THE BACK OF THE CAR). I PULLED OVER ONTO THE SHOULDER OF THE ROAD AND TURNED THE CAR OFF. I TURNED MY CAR TO BATTERY MODE TO ROLL DOWN THE WINDOWS TO RELEASE THE POWDER AND SMELL …
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AS I WAS ACCELERATING ON A HIGHWAY ENTRANCE RAMP, MY DRIVER'S SIDE CURTAIN AIRBAGS DEPLOYED (FROM THE FRONT OF THE CAR AND ALL THE WAY TO THE HATCH IN THE BACK OF THE CAR). I PULLED OVER ONTO THE SHOULDER OF THE ROAD AND TURNED THE CAR OFF. I TURNED MY CAR TO BATTERY MODE TO ROLL DOWN THE WINDOWS TO RELEASE THE POWDER AND SMELL AND ANOTHER AIRBAG DEPLOYED (I BELIEVE IT WAS THE DRIVER'S SEAT, BUT AM NOT CERTAIN). *TR
NHTSA ODI #10693768
NHTSA investigations
4EA24003 · Vehicle Entrapment
Opened Aug 1, 2024 · No close date supplied
Status: open (inferred from source dates) · Latches/locks/linkages
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
PE23008 · Vehicle Entrapment
Opened May 1, 2023 · Closed Aug 15, 2024
Status: closed (inferred from source dates) · Latches/locks/linkages:doors:latch; Latches/locks/linkages:doors:lock; Latches/locks/linkages:electronic Lock/latch Actuator
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (3)
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Latches/locks/linkages:doors:lock
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Latches/locks/linkages:electronic Lock/latch Actuator
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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