Electrical System. Review the 395 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 100 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Fuel/propulsion System. Review the 56 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

7 crash reports16 fire reports19 injury reports

What owners actually said

634 reports

100,000 miles · Jan 28, 2020

Electrical SystemEngineUnknown Or OtherFire

DOOR CAUGHT FIRE WHILE DRIVING, SMOKE EVERYWHERE, SMOKE COMING FROM UNDER HOOD.

NHTSA ODI #11302437

109,000 miles · Jan 17, 2020

StructureInjury

HAND PINCHED IN DRIVER SIDE POWER SLIDING DOOR. VEHICLE WAS STATIONARY AND NOT STARTED.

NHTSA ODI #11300016

124,000 miles · Jan 7, 2020

EngineFuel/propulsion System

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WHILE IN MOTION ON A FREEWAY AT FREEWAY SPEEDS MY VAN JUST STALLED. THE TRACTION CONTROL LIGHT CAME ON FIRST AND THEN IT JUST STALLED. LUCKILY I WAS ABLE TO PULL OVER SAFELY. I CALLED FOR A TOW BECAUSE THE VAN WOULD NOT START AFTER THAT, IT JUST KEPT CRANKING AND WOULD NOT TURN OVER. THE REPAIR SHOP WAS ABLE TO START IT THE NEXT DAY AND SAW A CODE P061C. WHICH MEANS IT WOULD BE 5 DIFFERENT PROBLEMS. THEY ARE KEEPING IT TO DRIVE IT AND HOPEFULLY GET IT TO STALL AGAIN. THIS IS A MAJOR SAFETY ISSUE, WHAT IF MY KIDS WITH WITH ME AND WE CRASHED. HOW MANY COMPLAINTS WILL THERE BE BEFORE SOMEONE STEPS IN TO FIX THIS PROBLEM. THERE HAVE NUMEROUS COMPLAINTS FOR THIS SAME ISSUE. HOPEFULLY SOMETHING IS DONE BEFORE SOMEONE DIES.

NHTSA ODI #11297829

99,800 miles · Jan 3, 2020

Power TrainSuspension

FRONT PUMP IN TRANSMISSION FAILED. VAN WILL NOT DRIVE.ALSO HAVE KEEP REPLACING SWAY BAR END LINKS, FOR YEARS SINCE NEW. HAD TO REPLACE REAR WHEEL HUBS DUE TO BEARING FAILURE.

NHTSA ODI #11297019

110,000 miles · Dec 31, 2019

Engine

AFTER RECEIVING MULTIPLE CHECK ENGINE NOTIFICATIONS FOR "ENGINE MISFIRE", THE DEALERSHIP DETERMINED THAT ALL THE LIFTERS NEEDED TO BE REPLACED. WE HAD THE WORK DONE, AND 1 YEAR LATER THE SAME CODES HAVE RETURNED.

NHTSA ODI #11292215

Mileage unknown · Dec 24, 2019

Electrical System

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I REPORTED A STRANGE SOUND TO MY TRUSTED MECHANIC, AND HIS TECH QUICKLY AFFIRMED THAT THE FUEL PUMP WAS STILL OPERATING EVEN WITH THE VEHICLE TURNED OFF AND KEYS REMOVED FROM THE IGNITION. THEY TOLD ME WITHOUT SKIPPING A BEAT THAT THIS WAS A TIPM MALFUNCTION. THEY WERE CONFIDENT THAT THIS WAS A COMMON PROBLEM AND THAT CERTAINLY THERE WOULD BE A RECALL THROUGH THE DEALER. HOWEVER, THERE HAS NOT BEEN A RECALL ISSUED FOR THIS PROBLEM ON THIS MAKE, MODEL, OR YEAR OF THIS VEHICLE. I HAVE READ AROUND THE WEB, AND IT DOES INDEED SOUND LIKE A COMMON PROBLEM CHRYSLER TOWN AND COUNTRY MINIVANS MADE BETWEEN 2011 AND 2013 (MINE'S A '12). IT SEEMS TO BE HAPPENING TO A LOT OF PEOPLE WHO, IN GOOD FAITH, TRUSTED THE CHRYSLER BRAND. IT ALSO SEEMS LIKE THIS PROBLEM CARRIES WITH IT VERY SIGNIFICANT RISK OF DANGEROUS MALFUNCTIONS: VEHICLE STALLING AT HIGH SPEEDS, VEHICLE FIRE, OTHER DAMAGE TO VEHICLE THAT COULD BE AVOIDED IF THE TIPM WERE REPLACED. CHRYSLER, DO THE RIGHT THING: IN GOOD FAITH, PROTECT YOUR CUSTOMERS. IT WILL BE FAR CHEAPER FOR YOU TO ISSUE A RECALL ON THE FRONT END THAN TO RISK DEALING WITH A CLASS ACTION SUIT THAT ARISES AS A RESULT OF CUSTOMERS SUFFERING INJURY OR, GOD FORBID, DEATH BECAUSE YOU DIDN'T TAKE CARE OF BUSINESS. IN THE LONG RUN, YOUR BOTTOM LINE WILL BE HEALTHIER IF YOU STAY OUT OF THE TRAGEDY SEGMENT OF THE NATIONAL NEWS (THINK TAKATA AIRBAGS AND TOYOTA BRAKES).

NHTSA ODI #11291065

Mileage unknown · Dec 20, 2019

Air BagsElectrical System

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REPLACED ALTERNATOR TWO TIMES WITHIN A YEAR AND NOW NEED A THIRD. STARTED JUNE 2018 WHILE AWAY ON A TRIP, ALL LIGHTS ON DASHBOARD LIGHT UP WITH NO WARNING SIGNS. EVERYTHING FAILED., BRAKES BARELY WORKED TO STOP, NO POWER STEERING, WINDOWS WOULD NOT GO UP/DOWN, NO AIR, NO FLASHES....ETC. THE SECOND TIME JULY 2019, BATTERY LIGHT COMES ON, THEN GOES OFF. A DAY LATER HAD THE BATTERY REPLACED. ALTHOUGH THE BATTERY TESTED WELL ACCORDING TO THE COMPANY, THEY PLACEMENT DUE BEING UNDER WARRANTY. THE FOLLOWING WEEK, AGAIN THE BATTERY LIGHT COMES ON DURING HIGHWAY SPEED AND CAR BEGINS THE SAME ISSUES AS BEFORE. CAR WAS TOWED TO DEALERSHIP. DEALERSHIP STATES IT'S THE ALTERNATOR ONCE AGAIN. HERE WE ARE DECEMBER 2019 WITH THE SAME ISSUES....NOT TO MENTION THE PASSENGER AIRBAG LIGHT NEVER GOES OFF AS THE DEALER STATES IT'S NOTHING.

NHTSA ODI #11290272

99,000 miles · Dec 2, 2019

Fuel System, Gasoline

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WOULD FAIL TO START AND WOULD STALL WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO R & T MOTORS (9651 BISSONNET ST, HOUSTON, TX 77036, (713) 772-4505) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA ACTION NUMBER: DP14004 (ELECTRICAL SYSTEM). THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 99,000.

NHTSA ODI #11286310

190,000 miles · Nov 24, 2019

Electrical SystemFuel/propulsion System

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VAN HAS HAD VERY FEW PROBLEMS, I HAVE REACHED APPROXIMATELY 190000 MILES AND STARTED HAVING THE STALLING WHILE DRIVING ISSUES THAT OTHERS HAVE ALSO REPORTED. THERE ARE NO INDICATORS OR PRE WARNINGS ON DASHAND ACTUALLY TAKES A FEW SECONDS TO REALIZE THE CAR HAS SHUT OFF. AFTER IT HAPPENED THE FIRST TIME, MY MECHANIC SUGGESTED TO START WITH A FULL TUNE UP AS NO CODES WERE COMING UP. IT HAS HAPPENED TWICE SINCE. IT IS A TERRIFYING PROBLEM, TO JUST HAVE CAR STOP AT RANDOM WITH NO WARNING AT ANY SPEED. 3 TIMES...1ST IN MOTION CITY STREET GOING STRAIGHT, 2ND TIME IN MOTION CITY STREET RIGHT AFTER MAKING A TURN, 3RD TIME ON HIGHWAY SLOWING DOWN TO TURN. WHY IS THIS NOT PART OF THE RECALL R09 FOR DURANGOS/GRAND CHEROKEE? I CAN NO LONGER TRUST TO HAVE MY KIDS IN THIS CAR THAT IS DESIGNED FOR FAMILIES...HOW DO I KNOW THE REPLACEMENT PARTS WILL BE SAFE?

NHTSA ODI #11282061

120,000 miles · Nov 16, 2019

Power Train

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OUT OF THE BLUE ONE DAY, I WAS HEARING A CLANGING WHEN MY CAR WAS IDLING BUT WHEN I GAVE IT GAS THE NOICE SEEMED TO STOP. SEVERAL DIFFERENT AUTO SHOPS TOLD ME IT WAS THE ENGINE GONE BAD. I FOUND A SHOP THAT WENT A LITTLE FURTHER IN CHECKING AND FOUND THAT MY "FLYWHEEL " WAS BROKE. THE INNER CIRCLE HAD JUST CRACKED COMPLETELY OUT OF THE OUTER CIRCLE, WHICH IS VERY ODD BECAUSE IT IS A COMPLETE SOLID PIECE. I DID NOT HAVE ANY ACCIDENDENTS OR BLOWS TO THE VECHICLE SO ITS A BIG SURPRISE THAT IT HAPPENED.

NHTSA ODI #11280464

Official recalls

25V876000 · Equipment Adaptive/mobility:wheelchair Restraints/securement:latch/anchor:

Dec 17, 2025

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Consequence & remedy

Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

14V234000 · Electrical System

May 7, 2014

Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.

Consequence & remedy

Consequence: An overheated switch may result in a vehicle fire.

Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.

12V191000 · Equipment

May 2, 2012

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES, MANUFACTURED FROM MARCH 9, 2012 THROUGH MARCH 12, 2012. SOME VEHICLES MAY BE EQUIPPED WITH A RIGHT SIDE LIFTGATE PINCH SENSOR THAT DOES NOT FUNCTION PROPERLY. AS A RESULT, INCREASED FORCE MAY BE REQUIRED IN ORDER TO STOP THE POWER LIFTGATE DURING FINAL CLOSING STAGES.

Consequence & remedy

Consequence: THE POWER LIFTGATE DOOR MAY CLOSE ON AN APPENDAGE, INCREASING THE RISK OF INJURY.

Remedy: CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE RIGHT SIDE LIFTGATE PINCH SENSORS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 18, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

12V141000 · Suspension:rear

Apr 3, 2012

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM NOVEMBER 15, 2011, THROUGH NOVEMBER 21, 2011. SOME VEHICLES MAY BE EQUIPPED WITH RIGHT REAR HUB AND BEARING ASSEMBLIES THAT WERE NOT FULLY MACHINED.

Consequence & remedy

Consequence: THIS COULD RESULT IN A DECREASE IN DURABILITY, WHICH MAY LEAD TO WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.

Remedy: CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE RIGHT REAR HUB AND BEARING ASSEMBLY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 27, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

11V487000 · Engine And Engine Cooling

Sep 29, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.

Consequence & remedy

Consequence: CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.

Remedy: CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE19014 · Active Head Rest Inadvertent Deployment

Opened Sep 9, 2019 · Closed Feb 25, 2026

Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Seats

Seats:front Assembly:head Restraint

DP14004 · Totally Integrated Power Module Failure

Opened Sep 25, 2014 · Closed Jul 24, 2015

Status: closed (inferred from source dates) · Electrical System

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den