NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
19 reportsClear category filter95,000 miles · Mar 2, 2015
Structure
TL* THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT UNDER CARRIAGE WAS RUSTED. THE TECHNICIAN STATED THAT THE VEHICLE COULD NOT BE REPAIRED.…
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TL* THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT UNDER CARRIAGE WAS RUSTED. THE TECHNICIAN STATED THAT THE VEHICLE COULD NOT BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
NHTSA ODI #10691610
114,550 miles · Nov 5, 2014
StructureInjury
TL* THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT AFTER OPENING THE REAR LIFT GATE USING THE KEY FOB, IT SUDDENLY CLOSED INDEPENDENTLY AND WITHOUT WARNING, STRIKING THE CONTACT'S HEAD. THE CONTACT ATTEMPTED TO PUSH THE LIFT GATE OPEN BUT IT FAILED TO REMAIN UPRIGHT. THE CONTACT SUSTAINED INJURIES T…
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TL* THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT AFTER OPENING THE REAR LIFT GATE USING THE KEY FOB, IT SUDDENLY CLOSED INDEPENDENTLY AND WITHOUT WARNING, STRIKING THE CONTACT'S HEAD. THE CONTACT ATTEMPTED TO PUSH THE LIFT GATE OPEN BUT IT FAILED TO REMAIN UPRIGHT. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND HAND WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSIS. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,550.
NHTSA ODI #10652730
80,000 miles · Nov 18, 2010
Latches/locks/linkagesStructure
SLIDING DOOR LOCKS FAIL TO OPERATE REMOTELY. *TR
NHTSA ODI #10366724
155,667 miles · Aug 11, 2010
Structure
TL*THE CONTACT OWNS A 2002 TOWN AND COUNTRY. THE DEALER REPLACED THE POWER LIFT GATE MODULE; HOWEVER, THE FAILURE WASN'T CORRECTED. HE TOOK THE VEHICLE BACK TO THE DEALER WHO STATED THAT THEY REPLACED THE PART SPECIFIED IN THE RECALL; THEREFORE, THEY COULD NO LONGER ASSIST HIM. THE CONTACT REPLACED THE LIFT GATE LATCH HIMSELF WH…
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TL*THE CONTACT OWNS A 2002 TOWN AND COUNTRY. THE DEALER REPLACED THE POWER LIFT GATE MODULE; HOWEVER, THE FAILURE WASN'T CORRECTED. HE TOOK THE VEHICLE BACK TO THE DEALER WHO STATED THAT THEY REPLACED THE PART SPECIFIED IN THE RECALL; THEREFORE, THEY COULD NO LONGER ASSIST HIM. THE CONTACT REPLACED THE LIFT GATE LATCH HIMSELF WHICH WAS THE SPECIFIC CAUSE FOR THE FAILURE. THE MANUFACTURER WILL NOT ASSIST THE CONTACT WITH A GOOD WILL REIMBURSEMENT, BECAUSE OF THE VEHICLE MILEAGE. THE FAILURE MILEAGE WAS 155,667 AND THE CURRENT MILEAGE WAS 155,821.
NHTSA ODI #10348859
28,000 miles · Jun 27, 2008
Structure
MY NEW TOWN AND COUNTRY (2002) HAS BEEN RUSTING SINCE DAY ONE. IT WAS FINALLY PAINTED SLIGHTLY UNDER WARRANTY AT 28,000M ON TAILGATE WHERE IT WAS BUBBLING. I CONTINUED TO COMPLAIN BUT IT FELL ON DEAF EARS. THE INSIDE OF THE DOORS WERE PHOTOGRAPHED BUT NOTHING DONE. THE UNDERCARRIAGE IS COMPLETELY RUSTED. IT HAS HOLES IN THE BODY…
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MY NEW TOWN AND COUNTRY (2002) HAS BEEN RUSTING SINCE DAY ONE. IT WAS FINALLY PAINTED SLIGHTLY UNDER WARRANTY AT 28,000M ON TAILGATE WHERE IT WAS BUBBLING. I CONTINUED TO COMPLAIN BUT IT FELL ON DEAF EARS. THE INSIDE OF THE DOORS WERE PHOTOGRAPHED BUT NOTHING DONE. THE UNDERCARRIAGE IS COMPLETELY RUSTED. IT HAS HOLES IN THE BODY ALL AROUND AND BUBBLING IS SEEN EVERYWHERE. IT SHOULD NOT BE DOING THIS PER LOCAL BODY SHOPS AND EVEN DEALER BUT NO ONE WILL DO ANYTHING. I AM FURIOUS. CHRYSLER ONLY THANKED ME FOR MY COMMENTS. HAS 68,000 ON IT NOW AND HAS BEEN CARED FOR. HAS NO RESALE VALUE DUE TO ITS CONDITION AND THE OTHER ISSUES YET PAID A MINT.
NHTSA ODI #10232557
74,000 miles · Nov 17, 2006
Structure
DT*: THE CONTACT STATED THE REAR LIFT GATE OPENED ON ITS OWN INTERMITTENTLY. THE DEALERSHIP ADJUSTED THE LATCH, CLEANED THE SENSORS, AND LUBRICATED THE CABLES, BUT THE PROBLEM PERSISTED. UPDATED 12/28/06. *JB
NHTSA ODI #10173748
64,290 miles · Oct 19, 2006
Electrical SystemEngine And Engine CoolingSteering
10AM, DRIVING AT A LOW RATE OF SPEED, SLOWING TO TURN LEFT, I SUDDENLY LOST POWER STEERING AND HAD TO MANUAL MAKE THE TURN (VERY DIFFICULT). THE VAN WAS ALSO HESITATING, LIKE IT WOULD STALL. I REGAINED FULL POWER AND POWER STEERING AFTER 10 SECONDS +/-. NOON, SAME DAY, ACCELLERATING <35MPH, UPHILL, SAME PROBLEM OCCURRED WITH…
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10AM, DRIVING AT A LOW RATE OF SPEED, SLOWING TO TURN LEFT, I SUDDENLY LOST POWER STEERING AND HAD TO MANUAL MAKE THE TURN (VERY DIFFICULT). THE VAN WAS ALSO HESITATING, LIKE IT WOULD STALL. I REGAINED FULL POWER AND POWER STEERING AFTER 10 SECONDS +/-. NOON, SAME DAY, ACCELLERATING <35MPH, UPHILL, SAME PROBLEM OCCURRED WITH THE EXCEPTION THAT AFTER POWER STEERING FAILURE, I COMPLETELY STALLED IN THE ROAD AND HAD TO RESTART THE VEHICLE. BROUGHT TO DEALERSHIP WEDNESDAY. THEY WERE UNABLE TO FIND THE PROBLEM (NO CODE) OR DUPLICATE THE PROBLEM. (ALSO AN ISSUE WITH AN INTERMITTENT PROBLEM WITH THE POWER SIDE DOOR POPPING OFF BUT NOT POWER OPENING). BOTH ELECTRICAL ISSUES HAVE OCCURED SINCE THE FIVE STAR DEALERSHIP CORRECTED AN ELECTRICAL PROBLEM WITH MY POWER GATELIFT POPPING OFF BUT NOT POWER OPENING) I HAVE CALLED CHRYSLER DIRECTLY ABOUT TECHNICAL SERVICE BULLETINS ISSUED ON BOTH ITEMS AND THE ADVANCE SERVICE INFORMATION 02-018/NHTSA#10000327 RELATING TO THE PROBLEM WITH THE POWER SIDE DOOR AND/OR LIFTGATE. EVEN WITH PROVIDING THIS INFORMATION, THE PROBLEM CANNOT BE FIXED UNTIL THEY GET A "CODE". I HAVE EXHAUSTED MY PROGRESS WITH CHRYSLER IN THEIR ASSISTANCE WITH THE PROPER DIAGNOSIS OF THE PROBLEM SO I COULD PAY TO HAVE THE CORRECT COMPONENT REPLACED. MY OPTION IS TO PAY $50 PER DIAGNOSTIC CHECK BY THE DEALER REGARDLESS OF WHETHER THE VEHICLE "CODES" THE PROBLEM AND NO ASSURANCES AS TO THE NUMBER OF DIAGNOSTIC CHECKS IT MAY TAKE TO PRODUCE THE "CODE", SO I FILED A COMPLAINT WITH CHRYSLER CUSTOMER ASSISTANCE "WHICH IS HANDLED IN HOUSE". WHEN ASKED WHAT DEPARTMENT HANDLES COMPLAINTS, I WAS TOLD " CHRYSLER CUSTOMER ASSISTANCE". I CLARIFIED THAT IS THE SAME DEPARTMENT TITLE AS TO WHICH I WAS SPEAKING WITH, IT WAS EXPLAINED THAT CUSTOMER ASSISTANCE HAS MANY DEPARTMENTS, WHICH ARE NOT GIVEN TITLES, AND THAT THEY ARE NOT ALLOWED TO PROVIDE NAMES OF WHOM WOULD BE HANDLING THE COMPLAINT, NOR WOULD ANYONE FOLLOW UP WITH ME. THE CIRCLES BEGINS! *NM
NHTSA ODI #10171345
10,000 miles · Aug 8, 2005
Air BagsStructure
DT: AIRBAG LIGHT CAME ON WITHOUT DEPLOYMENT. TOOK VEHICLE TO THE DEALER, WHO REPAIRED THE AIR BAG. CONSUMER STATED DEALER DID NOT SAY WHAT THE PROBLEM WAS. ABOUT A YEAR AGO THIS HAPPENED , AND CURRENTLY AIR BAG LIGHT ILLUMINATED PERIODICALLY AND STAYED ON FOR A FEW SECONDS AND THEN WENT OFF. TOOK VEHICLE BACK TO DEALER, …
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DT: AIRBAG LIGHT CAME ON WITHOUT DEPLOYMENT. TOOK VEHICLE TO THE DEALER, WHO REPAIRED THE AIR BAG. CONSUMER STATED DEALER DID NOT SAY WHAT THE PROBLEM WAS. ABOUT A YEAR AGO THIS HAPPENED , AND CURRENTLY AIR BAG LIGHT ILLUMINATED PERIODICALLY AND STAYED ON FOR A FEW SECONDS AND THEN WENT OFF. TOOK VEHICLE BACK TO DEALER, AND NO REPAIRS WERE MADE. CURRENTLY, THE LIFTGATE LIGHT WAS ON. CONSUMER DID NOT KNOW WHY THE LIGHT CAME ON. CONSUMER HAD A REPAIR DONE TO LATCH ON REAR AUTOMATIC LIFTGATE, BUT THE LIGHT STILL STAYED ON WHILE DRIVING-THIS WAS COVERED UNDER AN EXTENDED WARRANTY-THERE WAS A RECALL ON THE 2003 CHRYSLER TOWN AND COUNTRY MINIVANS, BUT THIS WAS A 2002 MODEL. THIS WAS FINE FOR ABOUT A DAY AFTER LEAVING THE DEALER, BUT STARTED COMING ON AGAIN. *AK
NHTSA ODI #10131954
32,400 miles · Apr 20, 2005
Structure
BODY PANELS AT THE TOP OF THE VAN ARE "SEPARATING" AT 4 PLACES NEAR THE PILLAR JOINTS ON BOTH THE DRIVER AND PASSENGER SIDES. BODY GAPS ARE APPROXIMATELY 1 -2 MM WIDE AND 3 INCHES LONG, LOCATED ADJACENT TO RUBBER SEALS ON THE VAN'S ROOF PANEL.*AK TWO CHRYSLER DEALERS HAVE REVIEWED THE PROBLEM. DEALER 1 (OLATHE JEEP CHRYSLER…
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BODY PANELS AT THE TOP OF THE VAN ARE "SEPARATING" AT 4 PLACES NEAR THE PILLAR JOINTS ON BOTH THE DRIVER AND PASSENGER SIDES. BODY GAPS ARE APPROXIMATELY 1 -2 MM WIDE AND 3 INCHES LONG, LOCATED ADJACENT TO RUBBER SEALS ON THE VAN'S ROOF PANEL.*AK TWO CHRYSLER DEALERS HAVE REVIEWED THE PROBLEM. DEALER 1 (OLATHE JEEP CHRYSLER IN OLATHE KS) SUGGESTED THE PROBLEM WAS CREATED BY A COLLISION, BUT VAN HAS NOT BEEN IN ONE. DEALER 1 OFFERED TO SEAL THE PANEL SEPARATIONS, BUT OFFERED NO FURTHER EXPLANATION. DEALER 2 (JAY WOLFE CHRYSLER JEEP IN LEE'S SUMMIT MO) REFERRED THE PROBLEM TO A PARTNERING BODY SHOP OPERATED BY A FORD DEALERSHIP. THE FORD BODY SHOP STATED THAT THE PANELS ARE SEPARATING DUE TO A MANUFACTURER'S ADHESIVE DEFECT AND SHOULD BE REPAIRED UNDER DEALER'S WARRANTY. WE ARE SCHEDULED TO HAVE WORK DONE WITHIN THE NEXT WEEK. I AM REPORTING ONLY TO START A FILE IN CASE OTHERS HAVE SIMILAR PROBLEMS.
NHTSA ODI #10118149
6,000 miles · Mar 16, 2005
Structure
THE AUTOMATIC LIFTGATE WOULD OPEN BY ITSELF INTERMITTENTLY FROM A STOP POSITION WHILE DRIVING OR WHILE THE VEHICLE WAS SHIFT INTO DRIVE. VEHICLE IS AT THE DEALER , AND THEY ARE UNABLE TO LOCATE THE CAUSE OF THE PROBLEM.*AK
NHTSA ODI #10115227
NHTSA investigations
6EA05009 · Headlight Malfunction
Opened Jun 1, 2005 · Closed May 2, 2006
Status: closed (inferred from source dates) · Electrical System; Exterior Lighting:headlights; Exterior Lighting:headlights:switch
OWNER REPORTS INDICATE ALLEGATIONS OF IMPROPER HEADLIGHT OPERATION OF ONE OR BOTH HEADLIGHTS.SOME REPORT INTERMITTENT OUTAGE OR DIMMING.MANY REPORT THAT THE CONDITION IS RANDOM; IT SOMETIMES DOES NOT REPEAT AND LASTS FOR A VERY SHORT DURATION. A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
Additional source detail variants (3)
Electrical System
OWNER REPORTS INDICATE ALLEGATIONS OF IMPROPER HEADLIGHT OPERATION OF ONE OR BOTH HEADLIGHTS.SOME REPORT INTERMITTENT OUTAGE OR DIMMING.MANY REPORT THAT THE CONDITION IS RANDOM; IT SOMETIMES DOES NOT REPEAT AND LASTS FOR A VERY SHORT DURATION. A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
Exterior Lighting:headlights
OWNER REPORTS INDICATE ALLEGATIONS OF IMPROPER HEADLIGHT OPERATION OF ONE OR BOTH HEADLIGHTS.SOME REPORT INTERMITTENT OUTAGE OR DIMMING.MANY REPORT THAT THE CONDITION IS RANDOM; IT SOMETIMES DOES NOT REPEAT AND LASTS FOR A VERY SHORT DURATION. A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
Exterior Lighting:headlights:switch
OWNER REPORTS INDICATE ALLEGATIONS OF IMPROPER HEADLIGHT OPERATION OF ONE OR BOTH HEADLIGHTS.SOME REPORT INTERMITTENT OUTAGE OR DIMMING.MANY REPORT THAT THE CONDITION IS RANDOM; IT SOMETIMES DOES NOT REPEAT AND LASTS FOR A VERY SHORT DURATION. A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
PE05004 · Headlight Malfunction
Opened Feb 2, 2005 · Closed Jun 1, 2005
Status: closed (inferred from source dates) · Electrical System; Exterior Lighting:headlights; Exterior Lighting:headlights:switch
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS FROM CONSUMERS THAT THEIR HEADLIGHTS WOULD MALFUNCTION IN VARIOUS WAYS FROM FLICKERING TO COMPLETE NON-ILLUMINATION.HEADLIGHT OPERATION IS MONITORED BY THE VEHICLE'S BODY CONTROL MODULE (BCM) AND FRONT CONTROL MODULE (FCM).ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS (EA05-009) TO FURTHER EXAMINE THE ISSUE.
Additional source detail variants (3)
Electrical System
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS FROM CONSUMERS THAT THEIR HEADLIGHTS WOULD MALFUNCTION IN VARIOUS WAYS FROM FLICKERING TO COMPLETE NON-ILLUMINATION.HEADLIGHT OPERATION IS MONITORED BY THE VEHICLE'S BODY CONTROL MODULE (BCM) AND FRONT CONTROL MODULE (FCM).ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS (EA05-009) TO FURTHER EXAMINE THE ISSUE.
Exterior Lighting:headlights
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS FROM CONSUMERS THAT THEIR HEADLIGHTS WOULD MALFUNCTION IN VARIOUS WAYS FROM FLICKERING TO COMPLETE NON-ILLUMINATION.HEADLIGHT OPERATION IS MONITORED BY THE VEHICLE'S BODY CONTROL MODULE (BCM) AND FRONT CONTROL MODULE (FCM).ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS (EA05-009) TO FURTHER EXAMINE THE ISSUE.
Exterior Lighting:headlights:switch
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS FROM CONSUMERS THAT THEIR HEADLIGHTS WOULD MALFUNCTION IN VARIOUS WAYS FROM FLICKERING TO COMPLETE NON-ILLUMINATION.HEADLIGHT OPERATION IS MONITORED BY THE VEHICLE'S BODY CONTROL MODULE (BCM) AND FRONT CONTROL MODULE (FCM).ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS (EA05-009) TO FURTHER EXAMINE THE ISSUE.
EA04031 · Power Liftgate Latch
Opened Nov 22, 2004 · Closed Apr 7, 2005
Status: closed (inferred from source dates) · Latches/locks/linkages; Latches/locks/linkages:tailgate:latch
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.
Additional source detail variants (2)
Latches/locks/linkages
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.
Latches/locks/linkages:tailgate:latch
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.
PE04049 · Speaker Fire In The Rear Of The Vehicle
Opened Jul 7, 2004 · Closed Nov 5, 2004
Status: closed (inferred from source dates) · Electrical System:wiring: Rear Compartment/trunk; Equipment:electrical:radio/tape Deck/cd Etc.
ON JULY 7, 2004, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION BASED ON CONSUMER COMPLAINTS ALLEGING AN INTERIOR VEHICLE FIRE STARTING IN THE AREA OF THE DRIVER SIDE REAR SPEAKER.DAIMLERCHRYSLER CORPORATION (DCC) INFORMED ODI THAT CONDENSATION FROM THE INSTRUMENT PANEL AIR CONDITIONING DUCTS MAY DRIP ONTO THE RADIO AND INTO VENT HOLES ON TOP OF THE RADIO.THIS CAN RESULT IN A SHORT CIRCUIT SENDING DIRECT CURRENT TO THE REAR SPEAKERS AND CAUSE A SPEAKER FIRE.THE CONDITION IS PRESENT ONLY ON SUBJECT VEHICLES EQUIPPED WITH THE BASE RADIO.SUBJECT VEHICLES WITH OTHER OPTION RADIOS CONTAIN CIRCUIT PROTECTION THAT PREVENTS SENDING DIRECT CURRENT TO THE SPEAKERS AND ARE NOT AFFECTED.ALL NINE COMPLAINTS PERTAIN TO VEHICLES WITH THE BASE RADIO.BY LETTER DATED NOVEMBER 1, 2004, DCC NOTIFIED NHTSA THAT IT WILL CONDUCT A SAFETY RECALL (NHTSA# 04V531) COVERING MODEL YEAR 2001-2002 DODGE CARAVAN, GRAND CARAVAN, CHRYSLER VOYAGER, AND TOWN & COUNTRY MODELS WITH BASE RADIO ONLY (EST. 238,000 VEHICLES).DCC DEALERS WILL INSTALL A PROTECTIVE TAPE TO THE TOP OF THE RADIO ASSEMBLY TO PREVENT WATER INTRUSION.THE ACTION TAKEN BY DCC IS SUFFICIENT TO RESOLVE THE ISSUE RAISED BY THIS INVESTIGATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.
Additional source detail variants (2)
Electrical System:wiring: Rear Compartment/trunk
ON JULY 7, 2004, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION BASED ON CONSUMER COMPLAINTS ALLEGING AN INTERIOR VEHICLE FIRE STARTING IN THE AREA OF THE DRIVER SIDE REAR SPEAKER.DAIMLERCHRYSLER CORPORATION (DCC) INFORMED ODI THAT CONDENSATION FROM THE INSTRUMENT PANEL AIR CONDITIONING DUCTS MAY DRIP ONTO THE RADIO AND INTO VENT HOLES ON TOP OF THE RADIO.THIS CAN RESULT IN A SHORT CIRCUIT SENDING DIRECT CURRENT TO THE REAR SPEAKERS AND CAUSE A SPEAKER FIRE.THE CONDITION IS PRESENT ONLY ON SUBJECT VEHICLES EQUIPPED WITH THE BASE RADIO.SUBJECT VEHICLES WITH OTHER OPTION RADIOS CONTAIN CIRCUIT PROTECTION THAT PREVENTS SENDING DIRECT CURRENT TO THE SPEAKERS AND ARE NOT AFFECTED.ALL NINE COMPLAINTS PERTAIN TO VEHICLES WITH THE BASE RADIO.BY LETTER DATED NOVEMBER 1, 2004, DCC NOTIFIED NHTSA THAT IT WILL CONDUCT A SAFETY RECALL (NHTSA# 04V531) COVERING MODEL YEAR 2001-2002 DODGE CARAVAN, GRAND CARAVAN, CHRYSLER VOYAGER, AND TOWN & COUNTRY MODELS WITH BASE RADIO ONLY (EST. 238,000 VEHICLES).DCC DEALERS WILL INSTALL A PROTECTIVE TAPE TO THE TOP OF THE RADIO ASSEMBLY TO PREVENT WATER INTRUSION.THE ACTION TAKEN BY DCC IS SUFFICIENT TO RESOLVE THE ISSUE RAISED BY THIS INVESTIGATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.
Equipment:electrical:radio/tape Deck/cd Etc.
ON JULY 7, 2004, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION BASED ON CONSUMER COMPLAINTS ALLEGING AN INTERIOR VEHICLE FIRE STARTING IN THE AREA OF THE DRIVER SIDE REAR SPEAKER.DAIMLERCHRYSLER CORPORATION (DCC) INFORMED ODI THAT CONDENSATION FROM THE INSTRUMENT PANEL AIR CONDITIONING DUCTS MAY DRIP ONTO THE RADIO AND INTO VENT HOLES ON TOP OF THE RADIO.THIS CAN RESULT IN A SHORT CIRCUIT SENDING DIRECT CURRENT TO THE REAR SPEAKERS AND CAUSE A SPEAKER FIRE.THE CONDITION IS PRESENT ONLY ON SUBJECT VEHICLES EQUIPPED WITH THE BASE RADIO.SUBJECT VEHICLES WITH OTHER OPTION RADIOS CONTAIN CIRCUIT PROTECTION THAT PREVENTS SENDING DIRECT CURRENT TO THE SPEAKERS AND ARE NOT AFFECTED.ALL NINE COMPLAINTS PERTAIN TO VEHICLES WITH THE BASE RADIO.BY LETTER DATED NOVEMBER 1, 2004, DCC NOTIFIED NHTSA THAT IT WILL CONDUCT A SAFETY RECALL (NHTSA# 04V531) COVERING MODEL YEAR 2001-2002 DODGE CARAVAN, GRAND CARAVAN, CHRYSLER VOYAGER, AND TOWN & COUNTRY MODELS WITH BASE RADIO ONLY (EST. 238,000 VEHICLES).DCC DEALERS WILL INSTALL A PROTECTIVE TAPE TO THE TOP OF THE RADIO ASSEMBLY TO PREVENT WATER INTRUSION.THE ACTION TAKEN BY DCC IS SUFFICIENT TO RESOLVE THE ISSUE RAISED BY THIS INVESTIGATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.
PE03012 · Power Steering Hose Failure
Opened Apr 9, 2003 · Closed May 29, 2003
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid; Steering:hydraulic Power Assist:pump; Steering:linkages:drag:power Assist System
PLEASE SEE ATTACHED REPORT.
Additional source detail variants (5)
Steering:hydraulic Power Assist:hose, Piping, And Connections
PLEASE SEE ATTACHED REPORT.
Steering:hydraulic Power Assist:power Steering Fluid
PLEASE SEE ATTACHED REPORT.
Steering:hydraulic Power Assist:pump
PLEASE SEE ATTACHED REPORT.
Steering:hydraulic Power Assist System
PLEASE SEE ATTACHED REPORT.
Steering:linkages:drag:power Assist System
PLEASE SEE ATTACHED REPORT.
PE02068 · Fuel Tank Leak
Opened Sep 24, 2002 · Closed Oct 9, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
No summary supplied.
Illustration