2001 Chrysler Town And Country

I PURCHASED MY VEHICLE USED, WITH 40,000 MILES AND IT PULLED TO THE RIGHT. THEN THE FRONT END BEGAN MAKING NOISE WHEN GOING OVER BUMPS. THE RIGHT AND LEFT SWAY ARMS WERE REPLACE, AND THE NOISE SUBSIDED. HOWEVER, IT STARTED SOON THEREAFTER, WORSE THAN BEFORE. THE TIRE/FRONT END STORE I USE PRODUCED A TECH BULLETIN FROM CHRYSLER STATING THAT THE PROBLEM WAS THE RACK AND PINION STEERING GEAR BOX. THE PROBLEM IS SO SEVERE THAT FINDING A PART WAS VERY DIFFICULT DUE TO DEALERS EITHER BEING OUT OF THEM OR HOLDING A FEW DUE TO THE FREQUENCY OF THE PROBLEM. IT IS CLEAR THAT CHRYSLER DESIGNED A POOR COMPONENT THAT IF IT FAILS, COULD LEAD TO A LOSS OF STEERING, AND SEVERE ACCIDENT/DEATH. TOTAL BILL WAS $700.*AK

AUTOMATIC TRANSMISSION FAILURE@ 46,500 MILES IN 2001 CHRYS TOWN & COUNTRY: CHECK ENGINE LIGHT ON STEADY; DLR SAID DIAGNOSTICS INDICATE TYRANNY OVERHEATING; CHANGED OIL & FILTER. LIGHT CAME ON AGAIN ONE DAY LATER; DEALER REPLACED TYRANNY SOLENOID PKG FOR $350. ONE WEEK LATER, WITH NO CHECK ENGINE LIGHT, CAR BUCKED UPON STOPPING @ END OF H'WY OFF-RAMP & BRIEFLY REFUSED TO MOVE IN ANY FWD GEAR. TOOK TO DEALER WHO KEPT IT TWO DAYS BUT SAID NFF, COULDN'T DUPLICATE SYMPTOM. 2-3 DAYS LATER TOOK THE VEHICLE ON A TURNPIKE TRIP. WHILE CRUISING @ SPEED LIMIT UNDER CRUISE CONTROL, VEHICLE BUCKED & WENT INTO "LIMP-MODE" AS EVIDENCED BY TACH MOVING FROM 2K TO 3K RPM. PULLED TO SIDE OF ROAD; VEHICLE WOULD NOT MOVE IN ANY GEAR(NO CHK ENGINE LIGHT). HAD CAR TOWED 85 MILES TO SAME DEALER (SOUTH HILLS CHRYSLER-JEEP) IN PETERS TWP, PA. HAD TO FIGHT HARD WITH DLR AND WITH DAIMLER CHRYS CUST SVC, BUT DEALER REPLACED TYRANNY; WE PD $1100. POOR QUALITY AND POORER DEALER SERVICE INTEGRITY. WE WERE HAPPY TO GET CONCESSIONS, BUT THE BAD TASTE REMAINS. SEEMS MANY OTHERS HAVE HAD SIMILAR WIDESPREAD EXPERIENCES. OTHER POTENTIAL PROBLEM SYMPTOMS INCLUDE: CONTINUING "STEERING SHUDDER" WITH NO CAUSE, AUTO REAR LIFT GATE WILL NOT OPEN OR CLOSE AUTOMATICALLY WITH NO FIX AFTER MULTIPLE TRIPS & COMPLAINTS AND TOO-EASILY-WARPED FRONT ROTORS THAT CAUSE BRAKE PEDAL PULSATION. LETTER WAS WRITTEN TO CHRYSLER CUSTOMER SERVICE IN AUBURN HILLS COMPLAINING ABOUT EXCESSIVE COST OF SOLENOID REPLACEMENT AND POOR SERVICE/TREATMENT BY DEALER. BITTER VERBAL COMPLAINTS WERE MADE TO THE DEALER SERVICE MGR AND THE GENERAL MGR AS WELL. CUSTOMER SERVICE DID ASSIST MEDIATION OF THE TYRANNY PROBLEM AND DID OFFER A CONCESSION ON THE COST OF THE SOLENOID. WE HAVE NOT YET REC'D THE MONETARY REFUND PROMISED, BUT IT'S BEEN ONLY THREE WEEKS. *CB

THUS IS A 2001 VEHICLE WITH 45K MILES - WORST CAR I HAVE EVER OWNED FOR THE FIRST 18 MONTHS WE HAD THE CAR WE COMPLAINED AT EVERY VISIT ABOUT A GROANING NOISE FROM THE REAR WHEN IN STOP AND GO TRAFFIC - FINALLY FIXED AFTER A YEAR AND A HALF 9/01 PAINT PEELED OFF LEFT PASSENGER DOOR - FIXED BY DEALER 11/01 RADIO STOPPED WORKING - REPLACED UNDER WARRANTY 10/02 - SLIDING DOOR HARD TO OPEN - CLAIMED TO REPAIR - STILL HARD TO OPEN 10/02 - CLUNKING NOISE OVER BUMPS IN FRONT END - REPLACED LEFT SIDE STABILIZER BAR LINK 4/02 - NOISE IN REAR WHEN TURNING - REPLACED REAR BACKING PLATE ANCHORS 6/02 AIR CONDITIONER COMPRESSOR REPLACED - UNDER WARRANTY -THEY TOOK TWO WEEKS TO FIX THIS 6/02 ENGINE LOSING POWER WHEN DRIVING - REPLACED TPS 1/03 REAR WIPER MOTOR REPLACED - $150 (CAR HAS 38K MILES) 6/03 REAR STABILIZER BAR - $250 7/03 REAR WIPER MOTOR AGAIN - OUT OF WARRANTY - $150 9/03 DRIVER WINDOW MOTOR - $250 THE WORST OF ALL - 11/03 - TRANSMISSION NEEDS TO BE TOTALLY REPLACED - $2700 - NO WARRANTY - CAR HAS 45K MILES - CALLED CHRYSLER AND WAS TOLD BASICALLY TOUGH LUCK THAT I DID NOT BUY AN EXTENDED WARRANTY - THE CAR JUST STOPPED MOVING - LUCKILY WE DID NOT HAVE AN ACCIDENT WE HAVE MAINTAINED THIS VEHICLE ACCORDING TO CHRYSLER GUIDELINES AT THE DEALER SINCE WE BOUGHT IT

WE PURCHASED THIS VAN ON 7/31/01. THE A/C COMPRESSOR HAS BEEN REPLACED THREE TIMES AND SOME OTHER A/C PART WAS REPAIRED AS WELL. THE TRANSMISSION COMPLETELY FAILED CAUSING THE CAR TO STOP ON THE FREEWAY WITH MY WIFE AND TWO SMALL CHILDREN IN THE VAN. THERE HAVE BEEN OTHER LESS CRITICAL PROBLEMS REPAIRED UNDER THE 3/36 WARRANTY AS WELL. CHRYSLER GAVE US THEIR 7 YR./100,000 MILE SERVICE CONTRACT FOR FREE AFTER I DEMANDED A BUYBACK (7-1-02 LETTER) AFTER THE TRANSMISSION FAILED. THEY DECLINED A BUYBACK BECAUSE THE PROBLEM HAD BEEN REPAIRED. AFTER THE A/C WAS LAST REPAIRED, I WROTE AGAIN (5-12-03) AND DEMANDED A BUYBACK OR REPLACEMENT. THEY REFERRED IT TO THEIR THIRD-PARTY IMPARTIAL SERVICES GROUP (ISG) TO SET UP A REPLACEMENT. COMMUNICATIONS HAVE BEEN INITIATED WITH US FOR A REPLACEMENT, BUT WE MAY WANT A BUYBACK INSTEAD. WHEN I VERBALLY ASKED ISG ABOUT A REFUND, THEY SAID IT WASN'T AUTHORIZED. I SENT A FOLLOW-UP FAX ON 5-26-03 ASKING FOR THE DETAILS OF A REFUND UNDER CALIFORNIA LAW. I AM AWAITING A RESPONSE.

9/8/01 10,232 MILES. PULSATION WHEN BRAKING. FOUND FRONT BRAKE ROTORS WARPED. REPLACED ROTORS. ALSO ORDERED WEATHERSTRIIPS AND DOOR CLADDING BECAUSE WEATHERSTRIP AROUND R/SLIDING DOOR ON BODY IS DEFORMED. 10/1/01 12,408 MILES. RATTLING NOISE IN FRONT SUSPENSION. REPLACED FRONT SWAY BAR LINKS. 12/26/01 15,592 MILES. BOTH FRONT HEATED SEATS DO NOT OPERATE. 1/21/02 15,999 MILE. BOTH HEATED SEATS REPAIRED. 2/09/02 17,280 MILES. FRONT HEATED SEAT DOES NOT WORK AGAIN. REPAIRED FRONT SEAT. 4/19/02 L9,901 MILES. REPAIRED L/SLIDING DOOR DEFECTIVE WEATHERSTRIP. LEFT FRONT WINDOW WON'T GO UP OR DOWN. FOUND L/F WINDOW REGULATOR MOTOR DEFECTIVE. REPLACED L/F WINDOW REGULATOR MOTOR. 3/23/02 L8,949 MILES. PULSATION WHEN BRAKING. FOUND AND REPLACED FRONT BRAKE ROTORS. 8/8/02 23,559 MILES. PULSATION WHEN BRAKING. FOUND PULSATION IS FROM REAR ROTORS. TURN REAR ROTORS AND REMOVE HIGH SPOTS. BRAKES HAVE BEEN REPLACED 2 OR 3 TIMES SINCE PURCHASE OF VAN IN MAY OF 2001.