2020 Chrysler Pacifica

Driving from PA to GA when after 775+ miles, and twenty five minutes from our destination we received an message indicating to pull over safety as the vehicle was coming to a stop. Three kids in car seats stuck on the highway waiting for a tow is not comforting. The car dealership plugged the vehicle into a charger and they indicated everything appeared fine. On the next leg of our journey driving to FL, we went about 350 miles before receiving the same message and braking down yet again. The engine eventually turned back on after 35 minutes and I was able to pulled into a charging station two miles away. We charged it 45% and make it to our destination some 175 miles later. We took it to another Chrysler dealership in FL and they indicated their was an issue with some temp sensors and performed updates to the hybrid control processor software. The three error codes we rec'd were: "Stop Safely, Vehicle Will Shut Off Soon," "Service Charging System," "Battery Conditioning Leave Ignition in Run." There may have been a fourth. This is an extremely dangerous issue. We were fortunate that it happened in daylight hours and were able to pull off to the side of the road. Pray that we make the 1,200 miles track back to PA safety.

Driving on a highway (55mph), ‘service charging station’ message popped up and I was unable to accelerate. I was able to pull over to the side of the road. Message said to put the car in park. Unable to go back to drive. Heat/radio remained working. Turned car off and on, car appeared to run but the service charging station error popped up. Repeated many times, but the wheel would lock and error message came back any time I was in drive and took my foot off the brake/tried to accelerate. I had 90% battery and 7/8th tank of gas when this happened. Presume the car was running on electric power at the time. Temp outside was about 25 deg (have driven in much colder recently), I had been driving for about 10 min (about 7 miles. I started with a full charge and didn’t do anything different than any other time I’ve driven or charged the car. The car had to be towed to the dealer. Error came up before once when car was parked in the garage. It had been plugged in, but I could not start the car because the hybrid battery completely drained while plugged in. Reset the charger and let it charge and it ran normally after that (about 3 months ago). There are about 13000 miles on the vehicle.

The van has experienced loss of braking twice during our 17,000 miles of ownership. During a braking sequence, the brakes essentially gave out and almost felt like the van lunged forward. Driver instinct was to push the pedal to the floor and after a second or so, the van braking recovered. I believe it to be an issue with the transition between regenerative braking and traditional braking. I have read forum posts with similar experienced, but have not received support of confirmation from Chrysler. I have driven many vehicles over my 22 years and have never experienced a loss of braking this significant.

Complete failure of electrical system. When it happened the display screen said the vehicle will shut down soon. Suddenly everything started turning on and off, the transmission disengaged. The motor started racing with all electrical components turning on and off and suddenly everything shut off. All vehicle components were rendered useless. Chrysler dealership tried jump starting the vehicle and nothing happened, no power at all. They then tested both batteries with a GR8 and found that the auxiliary battery had failed. After testing the charging system they found that the Power Control Unit was the issue. They corrected by replacing the Relay, and the PCM Powertrain Control Module. They replaced the auxiliary battery and cleared all codes. Started and found that the vehicle was not charging. They then replaced the POWER CONTROL UNIT. The vehicle is charging the auxiliary battery correctly. This happened on a vehicle that was less than a year old and had 9,338 miles on it

I was sitting at a traffic light when an alarm went off the message came up that read "Auto/start stop not available" my car automatically went into Park on its own, the emergency brake came on and a warning light came on. I had to turn off the car and restart it. I was in very busy traffic. The light remained on until I was able to get home. It was a holiday weekend so I could not take to service station and it is my only vehicle. I turned the car on the next day and every thing was fine. This happened 3 months ago as well. The engine has not been stopping I noticed at a traffic light now.

My wife recently noticed that the garage door opener intermittently stopped working and then unfortunately she was driving in the rain and figured out the windshield wipers do not function anytime the garage door opener stops working. Fortunately no accidents, but safety hazard indeed. Taking to dealer tomorrow. I have a video but cannot get it to upload

FIRST COMPONENT FAILURES - Passenger sliding door: a) WHILE DRIVING, the passenger sliding door mechanism engages and attempts to open the door - the driver then sees a notification "to operate the sliding door, put the vehicle in park"; b) when parked, if the door is open and we want to close it, we can engage the closing mechanism with button or fob, but then it will not stop and re-open even if there is an obstruction; it has closed on my wife's arm and almost hurt one of the kids. One can even try to stop the door from closing with their full body weight, or the use of the door handle, and the mechanism simply continues to closure. c) when parked, if the doors are unlocked, the door will sometimes start opening and then go into a cycle of back-and-forth opening and closing for several minutes; the only way to stop it is use the button on the ceiling to turn off the automatic sliding feature. SECOND COMPONENT FAILURE: Electrical. When we return home after driving the car, and turn it off, and go inside, the dashboard lights stay activated and the message on the dash says to depress the brake pedal and push the start button. This even happens when the keys are not present and doors are locked. We put both keyfobs on the other side of the house as a test, and the vehicle appeared ready to be started. The battery dies daily. THIRD COMPONENT PROBLEM: Suspension. This is a new vehicle we had converted into a wheelchair accessible vehicle by FREEDOM MOTORS in Battle Creek, Michigan, with a rear-entry ramp. For a wheelchair passenger in the back, the ride is extremely rough and unstable (a lot of swaying on curves). The car passed Maryland State Inspection after it was delivered to us, but we doubt validity of any safety self-certification Freedom did post-conversion. See these two videos: https://drive.google.com/file/d/1TUozETmOy8rN2HN9-b0AR4Vu9Y5a1CW2/view?usp=drivesdk https://drive.google.com/file/d/1dNcspXzWJyRAbBp_5s2lXli_FPLe67ss/view?usp=drivesdk

VEHICLE WAS BROUGHT TO DEALERSHIP 3/9/21 FOR NOCKING ON L/F. DEALER DIAGNOSED STRUT AS PROBLEM. PART IS ON B/O. CHRYSLER MFG. HAS BEEN CONTACTED FOR ASSISTANCE TO SECURE PART AND ATTACHING PARTS TO REMEDY THE SITUATION. CURRENTLY THEY HAVE NOT DONE ANYTHING BUT PROMISE DATES THAT PARTS WILL BE AVAILABLE.(THEY ARE STILL MISSING TWO PARTS). THEY HAVE NOT ANSWERED MY REQUEST TO PROVIDE SOLUTION OR A RENTAL SO I CAN DRIVE A SAFE VEHICLE. ALL OF THIS IS STRANGE SINCE CHRYSLER IS ACTIVELY BUILDING THE CAR. ONE WOULD THINK THEY HAVE THE PARTS ON THE ASSEMBLY LINE! ............THANK YOU CARL / GALAXY MEDICAL