NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
170 reportsMileage unknown · Dec 7, 2022
Power TrainVehicle Speed Control
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds with the Auto Start/Stop, and electronic throttle control warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure, and no error cod…
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The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds with the Auto Start/Stop, and electronic throttle control warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure, and no error codes were retrieved. The dealer replaced the battery; however, the failure recurred with the brake warning light illuminated. Additionally, while the vehicle was being taken back to the dealer, the vehicle unexpectedly rolled backward while the transmission was shifted into drive(D). The dealer test-drove the vehicle; however, no error codes were retrieved. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
NHTSA ODI #11496464
Mileage unknown · Oct 11, 2022
Electrical System
The Start/Stop battery on the Pacifica is a problem. I owned a 2017 model that failed 3 times. I traded that can in for the 2020 model and in less than 2 years it failed. I had it repaired under warranty on 09/27/2022 and it has failed again less than one month after the repair. This is an issue that many Pacifica owners hav…
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The Start/Stop battery on the Pacifica is a problem. I owned a 2017 model that failed 3 times. I traded that can in for the 2020 model and in less than 2 years it failed. I had it repaired under warranty on 09/27/2022 and it has failed again less than one month after the repair. This is an issue that many Pacifica owners have dealt with. This is something that Chrysler needs to correct so that the consumer is not replacing the batteries every year or so.
NHTSA ODI #11488758
Mileage unknown · Sep 26, 2022
Electrical SystemEngine
Has stalled on freeway twice now. All check engine lights come on, car goes into limp mode then stalls. Will not allow moving from park into drive. Has left us stranded 3 times. Chrysler including dealers not helpful.
NHTSA ODI #11486475
32,000 miles · Sep 15, 2022
Engine
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact parked on the side of the road and attempted several times before the vehicle restarted and was able to drive to his residence. The contact stated…
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The contact owns a 2020 Chrysler Pacifica. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact parked on the side of the road and attempted several times before the vehicle restarted and was able to drive to his residence. The contact stated he continued to experience the failure while driving. The contact took the vehicle to a local dealer however, the mechanic was unable to duplicate the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 32,000.
NHTSA ODI #11484567
Mileage unknown · Aug 30, 2022
Electrical SystemEngineVehicle Speed Control
While stopped at a red light, the vehicle automatically put itself into park, activated the parking break, and turned off. Had to power the vehicle back on while still at the red light, turn off the parking break and put it back into drive.
NHTSA ODI #11481934
30,000 miles · Aug 16, 2022
Power Train
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an unknown speed, the vehicle began to forcefully jerk. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing to complete TBS: 21-043-20 (flash update transmission cont…
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The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an unknown speed, the vehicle began to forcefully jerk. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing to complete TBS: 21-043-20 (flash update transmission controller). The vehicle was repaired but continued to experience a failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
NHTSA ODI #11479625
Mileage unknown · Jul 18, 2022
Electrical SystemForward Collision Avoidance
Start stop feature has been enabled the doors don’t open Car won’t start is not the battery Mechanic says its an electric issue factory issue car now just stoped and im not able to use it
NHTSA ODI #11474510
Mileage unknown · Jun 27, 2022
Electrical SystemPower TrainUnknown Or Other
While driving at freeway speed a check engine light came on follows by “service electrical system “ then limp mode which limits the vehicle to 40mph. Very dangerous on the freeway. Luckily we made it off the freeway but the vehicle locked itself in park gear and began to make loud grinding noises with wipers going on randomly. …
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While driving at freeway speed a check engine light came on follows by “service electrical system “ then limp mode which limits the vehicle to 40mph. Very dangerous on the freeway. Luckily we made it off the freeway but the vehicle locked itself in park gear and began to make loud grinding noises with wipers going on randomly. This happened in a busy intersection. Car was inoperable had to be towed. Would not roll so flat bed tow was not possible. Dealer says the 12v battery was bad and it also needs a new transmission. If a 12v battery caused this to happen, this is a serious problem that could lead to a bad accident. Many more accounts of this online and YouTube.
NHTSA ODI #11471082
Mileage unknown · Jun 22, 2022
EngineFuel/propulsion SystemPower Train
My car has been going thru the refresh for gas and oil for the last few days. the motor has been running to empty out the "old" gas. so today, i took it thru a car wash on a conveyor belt system, with cars behind me. at the end of this i went to put it in gear so i hit the brake from the neutral position and put it in drive. …
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My car has been going thru the refresh for gas and oil for the last few days. the motor has been running to empty out the "old" gas. so today, i took it thru a car wash on a conveyor belt system, with cars behind me. at the end of this i went to put it in gear so i hit the brake from the neutral position and put it in drive. i hit the gas and it went nowhere! there was a note on the dash that said i had to put the car in park, hit the brake and then put it in gear. i did this and it finally started to move. the car and five others behind could have been in serious trouble if i didnt get this figured out quickly, damn close to causing a wreck inside the car wash. now you tell me why a safety feature almost killed me?????
NHTSA ODI #11470522
Mileage unknown · Jun 7, 2022
Tires
My tire size is 245/50 R 20. At 39,106 miles I had a bulge in the side of my front passenger tire. I had the tire replaced at the dealership. The cost was covered by my extended warranty with road hazard. A month later at 40,468, I had a bulge in the rear passenger tire. I went immediately to the dealership. They did not have th…
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My tire size is 245/50 R 20. At 39,106 miles I had a bulge in the side of my front passenger tire. I had the tire replaced at the dealership. The cost was covered by my extended warranty with road hazard. A month later at 40,468, I had a bulge in the rear passenger tire. I went immediately to the dealership. They did not have the Falken tires in stock or available from their suppliers. My remaining 2 tires were showing some normal wear for 40,000 miles. I made the decision to go with a different brand which would be available sooner. My warranty covered the cost of my second bulging tire. I of course had to pay for the 2 tires that were beginning to show some wear. I also chose to replace the front passenger Falken tire as well. The one that was replaced at 39,106 for a bulge in in the sidewall. I did this for 2 reasons. It is always best to have 4 tires of the same brand on a vehicle. Most importantly, I had already had 2 Falken tires develop a bulge in the sidewall. That is a failure rate of 50%. I did not feel comfortable with using Falken tires. In all my years driving, I have never had a bulge in a tire. I understand that it is usually caused by hitting potholes, driving over curbs, etc. but my driving habits are the same as before. I paid over a $1000.00 for 3 tires. Perhaps, this is not a safety issue with Falken tires that I should be reporting but I prefer erring on the side of caution. My feelings will not be hurt if you tell me I am wasting your time.
NHTSA ODI #11467968
Official recalls
5Jun 4, 2026
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Consequence & remedy
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
Dec 17, 2025
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Oct 24, 2024
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Consequence & remedy
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Jan 17, 2023
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence & remedy
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Additional source detail variants (2)
Electrical System:wiring:connectors/plugs/receptacles
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Hybrid Propulsion System: Inverter
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Sep 10, 2020
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence & remedy
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2RQ24004 · Loss Of Motive Power Due To An Internal Wiring Connector Short.
Opened Feb 27, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:wiring
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008. The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced. Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010. To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.
PE22008 · Transmission Fault Leading To Loss Of Motive Power
Opened Jul 22, 2022 · Closed Mar 27, 2024
Status: closed (inferred from source dates) · Power Train
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore NHTSA is closing this investigation. The 23V-010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. NHTSA is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, NHTSA has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V-010 remedy inadequacy. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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