2022 Chrysler Pacifica PLUG-IN Hybrid

I had just entered the highway and was at 70mph maybe 3 minutes into the drive, the engine hiccuped with a slight loss of power and the dashboard lit up with a message: “Stop Safely. Vehicle will shut off soon” and the transmission light came on. Outside temp: 78 degrees, AC on, stereo on I pulled over to the side of the highway, turned the car off and then back on and the message was still there. I sat for about 5 minutes with the car off and restarted. The Stop Safely message was gone but the transmission light was on. The van drove normally the remaining 8 miles home. Once home, I turned it on and off periodically and the transmission light was still on but no Stop Safely message. This morning I turned the car on and the transmission light was no longer on.

While driving on the freeway an indicator light of a red turtle lit up with a message "Stop Safely, Vehicle will shut off soon". After pulling over to the side of the road, turning the car off and back on message was gone. The same message appeared twice again wile continuing to drive on the freeway on the same drive. The third time took an off-ramp to get off the freeway and after a short while gas pedal did not respond. Eventually made it home and took the car to the dealership. Identified transmission needs to be replaced and service was preformed on the vehicle. If I were not able to pull over at a relatively safe location on the freeway the car may have shut off in the middle of the freeway putting us and other motorists at great danger. Reading online, this exact same issue occurred to multiple other people with the same car model, Chrysler Pacifica Hybrid 2022 - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We were driving our van uphill and about to go through a stoplight when the van suddenly lost all power and multiple warning lights came on. We turned the car off and on several times over maybe 5-10 minutes, 3 stoplight cycles until we were able to get power back and proceed through the light, causing a lot of traffic backup and unsafe situation because drivers were going into oncoming traffic lanes to get around us. The car would not move at all until we got power back. It then was ok until a couple days later it lost power again. that time, it was on a flat road and able to creep the 3 blocks home at about 5mph. Presumably the first time, it couldn't move at all because we were on an uphill? We had it towed to Chrysler and the transmission was replaced. we have had multiple other issues with this car but our request for a buyback was denied. I am concerned about the safety and reliability of this car.

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated while driving 10 MPH, the drivers’ side rear door opened unexpectedly. The contact’s daughter had to grasp and hold the door until the contact was able to pull over the vehicle to the side of the road. Additionally, the contact stated that the vehicle started to drift and noticed a failure with the transmission. No warning lights were illuminated. The contact stated that the transmission was previously repaired by the dealer, but the failure persisted. The dealer was contacted but a diagnostic test was not performed. The manufacturer was notified of the failure from the dealer and a case was opened. The failure mileage was approximately 23,756.

We experienced a loss of vehicle power while on the highway. The vehicle suddenly went from 70 to 37mph while alerting us to pull over (no prior warning), and the the vehicle would soon come to a stop. We were forced to cross 4 lanes of traffic in order to pull over to the side of a major highway during rush hour. The vehicle had our whole family in it at the time, 2 adults and 2 children under 12. The vehicle put us and all others on the road in danger due to the sudden and unexpected loss of power. We were lucky not to cause a serious accident at the time of the incident. Furthermore, we are fortunate that the vehicle was not struck while on the shoulder of road. The problem has been reproduced and confirmed as a transmission failure by the local Chrysler Dealer. There was no previous warnings or issues with the vehicle prior to this incident.

While on interstate in busy Atlanta traffic received loss of power warning. Engine is about to stop pulled over to side of road, but shoulder was very narrow and feared for our lives as car was very close to traffic lane. Called Chrysler roadside assistance. Long delay. After a couple of attempts to restart, I was able to get off the road into a shop. Mechanic reported code P0A43. Drive motor sensor. Taking to dealer tomorrow. After half a mile car would not move, and this could have resulted in a fatal accident if I couldn’t get to the shoulder. Previously reported to dealer knocking in transmission when accelerating and decelerating. Dealer said that was normal. However, my previous 2022 Pacifica hybrid did not do that.

There has been several incidents where we experienced sudden engine loss and the vehicle and computer powered off while operating the vehicle. We reported these safety concerns to AutoNation Carlsbad and they were unable to recreate this problem. We have escalated these concerns to the Chrysler’s retention team. Their retention team recommends that we scheduled a follow up service appointment with a second service department.

Driving from Louisiana to Kansas for the holidays in our 2022 Pacifica Hybrid, and received notice popped up that car was about to shut down and pull off road quickly. This appears to be associated with a recall we did take the car in for but apparently the recall only changed software to tell you the car was about to shut down and didn't fix the issue with the car actually shutting down! This happened to us 4 times. 3 times we had time and space to pull over, wait, and restart. 4th time was immediate note and shutdown but fortunately we were at a stop light and cars could go around us until we were able to restart. We could have been seriously injured or killed had this happened on a busy interstate. This was a Saturday so no service open and I couldn't risk putting my family back in that car so Monday when dealership was open I drove to dealership. Renting a car was to be very expensive $3500 or so to drive back up around end of year. No dealers within 60 miles could even look at the car for several days, and repair was going to be 1-3 months from what dealer and on-line info about it looked to be. My best option was to trade it off when I got it to the dealership but a very costly option! This issue needs to be fixed or people are going to be seriously injured or killed. The warning doesn't give but a few seconds to get off the road and that won't work on an interstate going through a major city! I don't know if the car is fixed as the dealer has it now and we have a new Pacific at much cost to us.

This letter is for a near fatality while driving my new 2022 Chrysler Pacifica Hybrid on October 30th, 2023. While driving back home on a dark and stormy night with poor visibility on i87 North my 2022 Chrysler Pacifica Hybrid shutdown nearly causing a fatal accident. My 3 kids (ages 4, 5, and 8) were in the car with me. The car blinked power and i lost motor function (no acceleration), the car went from around 70-75 miles per hour to almost 40 forcing me to try and get over to the shoulder. During this stressful process a mac truck nearly ran us off the road traumatizing me and my kids. While on the shoulder I tried everything to get the car back on, after turning off and on the car several times I was able to drive very slowly (max speeds of 1-20 miles per hour) with me pressing the gas pedal at full throttle. I was able to get off the New Palz exit which was 4 miles from the incident and call triple A for a tow truck back to Dutches Dodge. Since the incident, I've been working with FCA and looking for guidance on what can be done for my Family. The process has been very difficult with Dutches Dodge refusing to talk to us. Chrysler failed me with an unsafe car, I feel punished for being a responsible and safe driver. I brought in the car for recall 03A/NHTSA 23v-010 in July which did a software update for an internal transmission wiring connector. Based on the FCA case [XXX], I was told the STAR investigation found fault 21-008-23 which is for the internal transmission wiring connector. The software update does not seem to fix the issue, how many others are at risk? The car was proposed new on 12/13/2023 and had less than 12000 miles on it, all we know is the car needs an entire new transmission and new recall which we were not aware of for a serpentine belt. How can Chrysler assure us that the issue is fixed? Since the incident I have been dealing with post traumatic stress. Apart from having to take time off work and losing motivation I've felt that FCA does INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I