2020 Chrysler Pacifica PLUG-IN Hybrid

The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer was unable to duplicate the failure again. The vehicle was not repaired. The contact stated that the failure occurred while driving at various speeds and was a recurring failure. The manufacturer was contact and referred the contact to a dealer for a diagnostic test. The failure mileage was 57,016.

We have a broken 2nd row captain's chair on the passenger side. The seat broke with my child's car seat in it so we didn't notice until we took the carseat out and noticed the seat back was swinging freely forward and back and would not latch. In doing some research we found dozens of other people with similar age Pacificas with identical problems. You can see some details here; [XXX] Some in this forum have mentioned this specific seat part is needed for the repair: Mopar part number 68324912AC - Latch Release Cable It is extremely scary to me this seat latch could just break as the seatback would put the passenger in extreme danger in an accident. I hope you can investigate! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I received a service hybrid electric vehicle system warning. Also vehicle speed may be limited warning. When I shut the vehicle off, it was loud and remained running. My safety and the safety of others were put at risk because the warning happened while I was driving and I couldn’t get speed to park in a safe location. I had my car towed to a local Chrysler Jeep Dodge dealer and they updated software related to my car that was the source of the problem. They also told me the battery completely drained. The recall was due to a faulty PCM that the recall was for. You can see in the invoice the problem I communicated to the manufacturer before they diagnosed my vehicle. You can see clearly the vehicle was still active even after shutting off, likely causing the battery to drain completely. And due to the faulty PCM, it failed to tell the systems to shut down. Chrysler is giving me $100 for the tow. But they say the battery is out if basic warranty so will not reimburse me the $650 or so for the battery. My argument is that it doesn’t matter if the battery is out if basic warranty as the draining of it was a direct result of the recall and failed PCM. There is case law that supports the fact that If a recall-related defect (such as a faulty PCM) directly causes a secondary failure (e.g., battery damage), the manufacturer still bears responsibility, as the defect rendered the vehicle unfit for normal use.

The contact's mother owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact stated that his mother observed the message "Stop Safely - Vehicle Will Shut Off Soon" and immediately after the warning light was illuminated the vehicle stalled. The contact stated that the vehicle was towed to the residence and was later restarted, and the vehicle was taken to a dealer. The contact stated that the dealer had diagnosed the vehicle but could not duplicate the failure. The dealer recommended that the vehicle be returned to the dealer if the failure was returned. The failure reoccurred and the vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Action Number: RQ24004 (Electrical System). The failure mileage was approximately 50,000.

A coolant leak in the engine led to contamination, misfiring spark plugs. Check engine light came on while driving, and very soon thereafter (~3 minutes) car began sputtering while accelerating and shaking while idle. Acceleration seemed particularly unreliable and dangerous, leading driver to immediately exit the highway and continue straight to dealership on back roads. Dealer found that coolant had leaked into the engine, causing the need to replace right side cylinder head, gasket and spark plug.

Pacifica hybrid turned on but would not shift out of park or turn off. The radio was playing, air was blowing (though not cold), power doors were not functioning. The car was towed to a Chrysler service center while still running. They turned the car off and when they looked at it several days later there were no errors codes and the car was turning on/off and able to shift out of park and drive. They returned the car to me without any explanation for why this happened. The car was purchased 13 months ago and this is the second time this has happened. The car did the same thing in January 2024. The car ran for hours without being able to shift out of park or turn off. The car died by the time it was towed to the Chrysler service center. The service center recommended replacing the auxiliary battery at that time, which we did (Jan 2024). They said there were no mechanical error codes showing.

I was driving in a remote region of Washington in high heat (101 F) outside of Pasco, when my car alerted me that it was going to turn off and I needed to pull the car over and stop before it shut off. I had to rapidly decelerate and dodge other vehicles to make it to the shoulder of the highway. When I pulled over and shut it off, it reported that the charging system was broken and needed to be repaired. Once off, the car would not start back up. I called for a tow through my State Farm insurance but had trouble getting a vehicle to my location. After an hour of being stranded on the highway in high heat with small children, the car finally turned back on, with the check engine light on. I took it to the Chrysler service station in Walla Walla. They said that the car showed no errors and that it was safe to drive. The check engine light turned back off. I researched this and it’s related to recall 03A, which I am now having performed. The problem is that the fix they are doing for 03A does not fix the underlying problem — it just changed the text of the error message and adds potentially a few more seconds before the car turns off and I lose control of the vehicle. I don’t understand why this “fix” was accepted if the car is still unsafe to drive. I would expect Chrysler to have to replace the faulty components in the transmission. I often have to drive in remote, unpopulated areas in bad weather, icy conditions, etc. Even with the “fix”, the car will not be safe to drive in such conditions. What if my car turns off when I’m on a mountain pass on an icy road? If I survive the crash, I’ll still be stuck on the side of the road in freezing conditions. I am extremely disappointed that the NHTSA approved this “recall fix” that leaves these vehicles unsafe to drive. Because of the problems with this car, I can’t get very much for it in trade-in, and honestly it would be unethical to sell it to an unsuspecting family. Now I’m stuck with an expensive, unsafe vehicle.

Both 2nd row quad seats have failed. The lever for leaning the seat forward pulls a cable that has a large spring in a plastic housing that fails. It failed on both seats within the same day in a hot weather environment. After failure, the seats both slide and tilt without the ability to lock into position. This is a HUGE safety concern as it provides no restraint to the occupant. There are hundreds of accounts of this same issue on forums and reddit posts and highly documented the part that is failed. I have taken to a dealer for repair but fear it will happen again if the part has not been redesigned by Stellantis. There is no warning to this failure so it can happen at any time. Thankfully we were at home when it failed and not stranded somewhere else. With the hundreds of instances I have read accounted online, it is SHOCKING that this is not a recall yet.