IllustrationMY WIFE WAS DRIVING OUR 2007 CHRYSLER ASPEN WHEN THE LEFT LOWER CONTROL ARM BROKE OFF CAUSING THE WHEEL AND AXEL TO COME OFF, WENT LEFT INSTANTLY AND INTO A 18 INCH DITCH, AND BROKE HER HAND. I CALLED CHRYSLER THE VERY NEXT DAY, THEY GAVE ME A CASE # AND SENT A MAN OUT TO TAKE PICTURES, HE DOWN PLAYED THE WHOLE THING LIKE THIS…
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MY WIFE WAS DRIVING OUR 2007 CHRYSLER ASPEN WHEN THE LEFT LOWER CONTROL ARM BROKE OFF CAUSING THE WHEEL AND AXEL TO COME OFF, WENT LEFT INSTANTLY AND INTO A 18 INCH DITCH, AND BROKE HER HAND. I CALLED CHRYSLER THE VERY NEXT DAY, THEY GAVE ME A CASE # AND SENT A MAN OUT TO TAKE PICTURES, HE DOWN PLAYED THE WHOLE THING LIKE THIS WAS NORMAL. LATER I RECEIVED A LETTER FROM CHRYSLER SAYING IT WAS NOT THE FAULT OF CHRYSLER. I HAVE TAKEN THE BROKEN PART TO AT LEAST 10 PLACES THAT KNOWS ABOUT FRONT ENDS ALSO METAL AND WELDING SHOPS BODY SHOPS. WITHIN 10 SECONDS THEY ALL SAID IT IS A DEFECT. YOU CAN SEE VERY PLAINLY WHERE IT HAS BEEN CRACKED FOR AWHILE, OLD AND RUSTED, AND THEN THE NEW BREAK. NO OTHER CAR WAS INVOLVED , JUST BROKE OFF. CHRYSLER WILL NOT E-MAIL ME OR TALK TO ME ON THE PHONE. MY SUV WAS TOTALED AND THE INSURANCE COMPANY PAID ME BACK. BUT I STILL HAVE THE PIECE THAT BROKE OFF AND PICTURES. I THOUGHT CHRYSLER WOULD WANT TO KNOW ABOUT THIS BEFORE A PERSON OR FAMILY GOT KILLED. IF THIS HAD BROKE OFF AT A HIGHER RATE OF SPEED MY FAMILY WOULD OF GOT KILLED, SHE JUST PULLED ON TO A COUNTY ROAD AND ABOUT A 1000 FT. IT SNAPPED OFF. NO LAWYERS WILL TAKE THIS CASE BECAUSE THERE'S NO MONEY IN JUST A BROKEN HAND. IF YOU NEED ANYMORE INFO. OR WANT PICTURES LET ME KNOW. EVEN AFTER I HAVE MY MONEY I THINK ABOUT THIS EVERY DAY AND WHEN I SEE ASPENS ON THE ROAD AND HAVE A CHANCE I WILL STOP AND SHOW THEM THE PART AND WARN THEM THAT THEY MIGHT WANT TO GET IT CHECKED. THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR