IllustrationSTALLED AND DIED SEVERAL TIMES WHILE LEAVING WORK. RPMS WOULD JUMP AND FALL FOR NO REASON. WHEN IT WAS WET OUTSIDE IT WAS WORSE. TOOK TO DEALER 3XS THEY COULD NOT GET IT TO DUPLICATE SO NOTHING WAS DONE. IT WOULD OFTEN STALL AT RED LIGHTS AND WHILE IN DRIVE. *TR
2011 Chrysler 200
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2011 Chrysler 200 do not stand out strongly from the model-year median of 336.
About this comparison →How this year compares
Owner complaints by model year
Compare all 200 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1080–25K
2925–50K
4050–75K
2475–100K
41100–150K
13150K+
255 reports with mileage · 81 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 119 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 68 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Air Bags. Review the 48 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
14 crash reports3 fire reports8 injury reports
What owners actually said
336 reportsTL* THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CYLINDER HEAD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH AND GOING DOWN A HILL, THE BRA…
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TL* THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CYLINDER HEAD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH AND GOING DOWN A HILL, THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES HESITATED TO RESPOND WITHOUT WARNING. THE FAILURE OCCURRED ON TWO OCCASIONS. THE CONTACT ALSO STATED THAT WHILE REVERSING, THERE WAS AN ABNORMAL NOISE. THE CONTACT DISCOVERED THAT THERE WAS A LEAK UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER, WHO DIAGNOSED THAT THE POWER STEERING LINES NEEDED TO BE REPLACED. THE TECHNICIAN DISCOVERED THAT THERE WAS ANOTHER SUBSTANCE OTHER THAN BRAKE FLUID IN THE BRAKE FLUID RESERVOIR, WHICH CAUSED THE BRAKES TO HESITATE TO RESPOND. THE VEHICLE WAS REPAIRED BUT THE REPAIRS WERE UNKNOWN. THE CONTACT STATED THAT SHE WAS CONCERNED FOR HER SAFETY EVEN THOUGH THE NECESSARY REPAIRS WERE PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.
THE ABS INDICATOR LIGHT IS COMING ON RANDOMLY AFTER HAVING A FRONT AND REAR BRAKE JOB AT THE CHRYSLER DEALERSHIP. *TR
WHILE ACCELERATING OR DECELERATING TO THE SPEEDS BETWEEN 50 AND 55 MPH, THE STEERING WHEEL GIVES A VIBRATION, AND STAYS VIBRATING UNTIL A DIFFERENT SPEED IS REACHED. BEFORE OR AFTER THE DRIVING SPEED OF 50 AND 55 OCCURS, I DO NOT NOTICE THE VIBRATION. *TR
TL* THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AS THE VEHICLE ACCELERATED INDEPENDENTLY. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE…
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TL* THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AS THE VEHICLE ACCELERATED INDEPENDENTLY. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
I CONTACTED TETERBORO CHRYSLER JEEP DODGE, IN LATE JUNE 2014 TO MAKE AN APPOINTMENT FOR A SAFETY RECALL DEFECT. I HAD RECEIVED A NOTICE SOMETIME IN JUNE OF 2014. I CONTACTED THE SERVICE DEPARTMENT BY TELEPHONE, IT TOOK THREE CALLS TO TRY TO REACH THE SERVICE MANAGER. ON THE THIRD PHONE CALL I WAS TOLD NOT TO BRING THE CAR IN F…
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I CONTACTED TETERBORO CHRYSLER JEEP DODGE, IN LATE JUNE 2014 TO MAKE AN APPOINTMENT FOR A SAFETY RECALL DEFECT. I HAD RECEIVED A NOTICE SOMETIME IN JUNE OF 2014. I CONTACTED THE SERVICE DEPARTMENT BY TELEPHONE, IT TOOK THREE CALLS TO TRY TO REACH THE SERVICE MANAGER. ON THE THIRD PHONE CALL I WAS TOLD NOT TO BRING THE CAR IN FOR THIS FREE REPAIR. I WAS TOLD IN THE SECOND PHONE CALL THAT THE SERVICE MANAGER WAS IN A MEETING. AFTER GOING TO ANOTHER CHRYSLER DEALER THE SERVICE MANAGER FROM TETERBORO CHRYSLER CALLED AND OFFERED TO FIX THE DEFECT. HE SAID HE HEARD FROM NHTSA. I FEEL THAT TETERBORO CHRYSLER HAD A BAD ATTITUDE AND THEY ONLY CHANGED THEIR MIND AFTER I BROUGHT A LETTER TO THE DISTRICT OFFICE OF CONGRESSMAN SCOTT GARRETT. *TR
LETTER FROM CONGRESSMAN GARRETT ON BEHALF OF CONSTITUENT RE CHRYSLER RECALL NOTICE. *SMD 2011 CHRYSLER 2011. THE CONSUMER MADE AN APPOINTMENT WITH THE DEALER. HOWEVER, THEY CANCELLED THE APPOINTMENT. THE CONSUMER REFERENCED RECALL # 13V282000.
TL* THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH WHEN THE CHECK ENGINE AND ABS INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, THE VEHICLE STALLED. THE FAILURE RECURRED FOR THREE YEARS. THE DEALER REPLACED TWO SENSORS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIE…
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TL* THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH WHEN THE CHECK ENGINE AND ABS INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, THE VEHICLE STALLED. THE FAILURE RECURRED FOR THREE YEARS. THE DEALER REPLACED TWO SENSORS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
AFTER A SHIFTING UPDATE PERFORMED AT CHRYSLER DEALER IN JAN 2014. THE CAR S TRANSMISSION RUNS ODD. THE RPM STICKS AT 3 WHILE DRIVING 35 MPH. THE RPM GAUGE JUNE WHILE DRIVING EVEN W CRUISE SET. SLOW AND HESITANT WHILE UP HILL OR SPEEDING UP. TOOK TO DEALER 3XS W SAME ISSUE NO RESULTS. NO WARNING LIGHTS OR CODES. ONE DAY THE WAR…
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AFTER A SHIFTING UPDATE PERFORMED AT CHRYSLER DEALER IN JAN 2014. THE CAR S TRANSMISSION RUNS ODD. THE RPM STICKS AT 3 WHILE DRIVING 35 MPH. THE RPM GAUGE JUNE WHILE DRIVING EVEN W CRUISE SET. SLOW AND HESITANT WHILE UP HILL OR SPEEDING UP. TOOK TO DEALER 3XS W SAME ISSUE NO RESULTS. NO WARNING LIGHTS OR CODES. ONE DAY THE WARNING LIGHT DINGED A FEW TIMES WHILE DRIVING CAR BUT STILL NO LIGHTS/CODES. DEWEY SAID DRIVE IT TIL IT STALLS (IT HAS) OR TIL DASH LIGHT COMES ON. *TR
WAS REAR ENDED BY A CAR TRAVELING AT 60MPH AND WAS PUSHED UNDER A TRUCK. THE ENGINE POPPED UP AND THE BACK WAS PUSHED UP INTO BACKSEAT. I WROTE TWICE BUT NEVER HEARD NOTHING BACK. I GO TO COURT FOR MY ACCIDENT SINCE THE OWNER OF TRUCK SUING ME AND DRIVER BEHIND ME JUNE 30, 2014. MY CAR WAS TOTALED WITH COST OF REPAIR $21000 ON A…
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WAS REAR ENDED BY A CAR TRAVELING AT 60MPH AND WAS PUSHED UNDER A TRUCK. THE ENGINE POPPED UP AND THE BACK WAS PUSHED UP INTO BACKSEAT. I WROTE TWICE BUT NEVER HEARD NOTHING BACK. I GO TO COURT FOR MY ACCIDENT SINCE THE OWNER OF TRUCK SUING ME AND DRIVER BEHIND ME JUNE 30, 2014. MY CAR WAS TOTALED WITH COST OF REPAIR $21000 ON A CAR I HAD FOR APPROX 8 MONTHS. DATE OF ACCIDENT WAS 6/9/12 NOT ONE AIR BAG CAME OUT/ DEPLOYED. I WAS TAKEN TO HOSPITAL IN AMBULANCE ON A STRETCHER. WHAT CAN I DO? *JS
Official recalls
316V668000 · Air Bags; Air Bags:frontal:sensor/control MODULE-INACTIVE ; Seat Belts:pretensioner
Sep 15, 2016
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence & remedy
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Additional source detail variants (3)
Seat Belts:pretensioner
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Air Bags
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
13V282000 · Air Bags; Electrical System
Jul 2, 2013
Chrysler is recalling certain model year 2011-2013 Sebring and 200 vehicles manufactured June 28, 2011, through December 13, 2012; model year 2011-2013 Dodge Avenger vehicles manufactured June 25, 2011, through January 14, 2013; model year 2011-2012 Dodge Nitro vehicles manufactured June 17, 2011, through December 15, 2011; and model year 2011-2012 Jeep Liberty vehicles manufactured June 17, 2011, through August 15, 2012. Electrical over-stress of a resistor in the occupant restraint control module may lead to the non-deployment of the active head restraints during a rear impact collision.
Consequence & remedy
Consequence: In the event of a crash necessitating the deployment of the active head restraints , their non-deployment could increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will flash the Totally Integrated Power Module (TIPM) or replace the occupant restraint control module, as needed, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N38.
Additional source detail variants (2)
Air Bags
Chrysler is recalling certain model year 2011-2013 Sebring and 200 vehicles manufactured June 28, 2011, through December 13, 2012; model year 2011-2013 Dodge Avenger vehicles manufactured June 25, 2011, through January 14, 2013; model year 2011-2012 Dodge Nitro vehicles manufactured June 17, 2011, through December 15, 2011; and model year 2011-2012 Jeep Liberty vehicles manufactured June 17, 2011, through August 15, 2012. Electrical over-stress of a resistor in the occupant restraint control module may lead to the non-deployment of the active head restraints during a rear impact collision.
Consequence: In the event of a crash necessitating the deployment of the active head restraints , their non-deployment could increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will flash the Totally Integrated Power Module (TIPM) or replace the occupant restraint control module, as needed, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N38.
Electrical System
Chrysler is recalling certain model year 2011-2013 Sebring and 200 vehicles manufactured June 28, 2011, through December 13, 2012; model year 2011-2013 Dodge Avenger vehicles manufactured June 25, 2011, through January 14, 2013; model year 2011-2012 Dodge Nitro vehicles manufactured June 17, 2011, through December 15, 2011; and model year 2011-2012 Jeep Liberty vehicles manufactured June 17, 2011, through August 15, 2012. Electrical over-stress of a resistor in the occupant restraint control module may lead to the non-deployment of the active head restraints during a rear impact collision.
Consequence: In the event of a crash necessitating the deployment of the active head restraints , their non-deployment could increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will flash the Totally Integrated Power Module (TIPM) or replace the occupant restraint control module, as needed, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N38.
11V315000 · Steering:column
Jun 8, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011DODGE JOURNEY, JEEP WRANGLER, CHRYSLER 200, CHRYSLER 200 CONVERTIBLE, DODGE AVENGER, DODGE NITRO, JEEP LIBERTY, DODGE CALIBER, JEEP COMPASS, JEEP PATRIOT, DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH A MISSING OR INCORRECTLY INSTALLED STEERING COLUMN PIVOT RIVET.
Consequence & remedy
Consequence: A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM. AS A RESULT, THE CONDITION MAY INCREASE THE POTENTIAL FOR INJURY IN A FRONTAL CRASH.
Remedy: DEALERS WILL INSPECT FOR RIVET PRESENCE AND ALIGNMENT AND REPAIR THE STEERING COLUMN PIVOT AS REQUIRED, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE19014 · Active Head Rest Inadvertent Deployment
Opened Sep 9, 2019 · Closed Feb 25, 2026
Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE12016 · Engine Stall
Opened Jun 18, 2012 · Closed Oct 15, 2012
Status: closed (inferred from source dates) · Engine
During PE12-016, Chrysler identified a condition in model year (MY) 2011 Chrysler 200 and Dodge Avenger vehicles equipped with 3.6L engines that may result in engine stall when stopped or travelling at very low speeds.According to Chrysler, this condition occurs when the Powertrain Control Module (PCM) initiates a purge monitor check while the engine is at idle which can result in an overly rich vapor condition and cause the engine to stall while stopped.Chrysler developed a software countermeasure to address the condition and has initiated a customer satisfaction campaign to reprogram the PCM on all affected vehicles. The bulletin was sent to dealers on September 28, 2012 and the owner letter mailing began on October 5, 2012.See the investigative file for copies of Chrysler's bulletin and owner letter.The Office of Defects Investigation (ODI) analyzed complaints related to engine stall that were provided by Chrysler or submitted to ODI from consumers.The predominant failure mode identified involved stalling when stopped or travelling at low speeds.The complaint counts shown in this resume include incidents in which enough detail was available to verify the symptoms were related to the defect condition identified by Chrysler.Two complaints alleged engine stall resulting in collisions, one involving very minor damage and one involving a single vehicle road departure crash in which the vehicle was totalled.In the first incident, the vehicle stalled while stopped at an intersection and rolled back into a following vehicle resulting in a minor scratch in the rear bumper.In the second incident, the vehicle was totalled from damage sustained from striking a tree after failing to negotiate a sharp turn in wet road conditions.The police report does not include any references to stalling as a cause or contributor, but cites excessive speed entering the turn.Although there was evidence or prior history with stalling when stopped, there is no evidence that engine stall was a factor in the crash.The condition that is causing the majority of stalling incidents in the subject vehicles occurs at a stop or very low speed and allows the vehicle to be restarted immediately.The condition represents a low risk to motor vehicle safety and is adequately addressed by Chrysler's service campaign. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.):10458865, 10458713, 10456385, 10456270, 10452622, 10452327, 10451870, 10451243, 10450745, 10450609, 10449370, 10448136, 10446374, 10443383, 10428753, 10463086, 10463085, 10462966, 10462908, 10462901, 10462851, 10462772, 10462720, 10462702, 10462691.