Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 18 of 94 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 26 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 21 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 15 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
5 crash reports2 fire reports4 injury reports
What owners actually said
94 reports
Mileage unknown · Dec 30, 2024
Electrical SystemVehicle Speed Control
Stabilitrak keeps coming on along with 3 other warning lights. I lose speed driving is off and it's hard to maneuver. Had 3 tests ran no response lights went off. then back on on a consistency that is getting annoying and now 3 shops can't diagnosis whats wrong. I don't have thousands to send to dealership for what was supposed …
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Stabilitrak keeps coming on along with 3 other warning lights. I lose speed driving is off and it's hard to maneuver. Had 3 tests ran no response lights went off. then back on on a consistency that is getting annoying and now 3 shops can't diagnosis whats wrong. I don't have thousands to send to dealership for what was supposed to be a brand new car and this is driving like it's a 25 year old car. I think you need to check that a majority of your trax 2020 customers are also experiencing the same and this issue needs to be a recall. especially since mechanics can't diagnos this.
NHTSA ODI #11633208
Mileage unknown · Dec 25, 2024
Electrical System
June 2024 all dashboard lights flickered on then went off, radio wouldn't turn on so dealership replaced the instrument cluster. Last night had to jump car off, the battery and alternator checked out fine. However, the radio/back up camera didn't come back on. This is the only car I have and now in the shop 2 tines in 6 months f…
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June 2024 all dashboard lights flickered on then went off, radio wouldn't turn on so dealership replaced the instrument cluster. Last night had to jump car off, the battery and alternator checked out fine. However, the radio/back up camera didn't come back on. This is the only car I have and now in the shop 2 tines in 6 months for the same thing.
NHTSA ODI #11632331
Mileage unknown · Nov 15, 2024
Air BagsCrashInjury
My 2020 Chevy Trax did not deploy the air bags, at all, when hit cement wall head on. The impact to my chest area caused a wire from a chest surgery to snap, and is now dangling inside the middle of my chest, near my heart. I have the pictures & the witness was a Sheriff. It make no sense that none of the air bags deployed. NON…
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My 2020 Chevy Trax did not deploy the air bags, at all, when hit cement wall head on. The impact to my chest area caused a wire from a chest surgery to snap, and is now dangling inside the middle of my chest, near my heart. I have the pictures & the witness was a Sheriff. It make no sense that none of the air bags deployed. NONE. I want to report it as will be pursuing, and to make sure others know that this is an issue that can cause bodily harm and there are no recalls on these cars. That's scary. No idea now what I must go thru due to this injury which never should've happened.
NHTSA ODI #11625553
36,900 miles · Oct 31, 2024
Power Train
The contact owns a 2020 Chevrolet Trax. The contact stated that while the vehicle was at a stop sign, the Hill Assist function failed to operate as intended. The contact removed her foot off the brake pedal and the vehicle rolled backwards. The vehicle was taken back to the dealer where the vehicle was purchased; however, the fa…
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The contact owns a 2020 Chevrolet Trax. The contact stated that while the vehicle was at a stop sign, the Hill Assist function failed to operate as intended. The contact removed her foot off the brake pedal and the vehicle rolled backwards. The vehicle was taken back to the dealer where the vehicle was purchased; however, the failure could not be duplicated. The vehicle was not repaired. The failure reoccurred. The vehicle was taken back to the dealer again. The contact was informed that the vehicle was taken to the Chevrolet dealer for a diagnostic test. The contact was informed that the failure was not duplicated. In addition, the contact was informed that it was normal for the vehicle to roll backward when the brake pedal was released. The vehicle was not repaired. The contact stated that the failure had started seven days after the vehicle was purchased. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,900.
NHTSA ODI #11623011
Mileage unknown · Oct 3, 2024
Electrical SystemUnknown Or Other
The driver information center in the cluster intermittently goes completely black or glitches while driving. It will go into all white dots, completely black out, or be garbled. You lose the ability to monitor your speed digitally and it causes issues with safety because it will change in and out at random times and you are forc…
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The driver information center in the cluster intermittently goes completely black or glitches while driving. It will go into all white dots, completely black out, or be garbled. You lose the ability to monitor your speed digitally and it causes issues with safety because it will change in and out at random times and you are forced to change your attention to the needle instead of focusing on the road. No warning lamps or trouble codes present. I have not contacted the manufacturer but have had a mechanic inspect it and he cannot find a cause but thinks possibly is an electric short or fault module. This began happening in June 2024 and is now getting worse and very unreliable.
NHTSA ODI #11617799
Mileage unknown · Sep 30, 2024
Service Brakes
I am not sure of what actual component(s) failed, but I do know that a brake line that had braided steel broke and spewed brake fluid failed- this line comes off the master cylinder to ABS module. Mechanic attempted replacement and there is still no pressure in the brake line. Mechanic believes it is the brake booster now that c…
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I am not sure of what actual component(s) failed, but I do know that a brake line that had braided steel broke and spewed brake fluid failed- this line comes off the master cylinder to ABS module. Mechanic attempted replacement and there is still no pressure in the brake line. Mechanic believes it is the brake booster now that caused the line failure to occur. The vehicle and components are available for inspection. What happened was that when I was driving on a city road at 35 MPH, a vehicle in front of me was driving reckless and when I changed lanes I approached a traffic signal that changed to yellow and when I went to slow i felt a pop in the brake pedal and the pedal went all the way to the floor and i was unable to stop when the light changed to red and rolled through the intersection. I was able to finally stop approximately 300 feet after applying the brakes. There were no warning indicators or lamps that illuminated prior to this occurring and as a result of the brake failure a collision was narrowly avoided.
NHTSA ODI #11617166
Mileage unknown · Sep 27, 2024
Electrical SystemPower TrainSuspension
The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disable…
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The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disabled and we do not feel secure. I googled and it says probably a computer error from factory. I'd appreciate if I can get my vehicle recalled & fixed. Thank you
NHTSA ODI #11616885
Mileage unknown · Sep 26, 2024
Service Brakes
Brakes have been known to fail. I have to press brake serval times to gain brake control
NHTSA ODI #11616551
Mileage unknown · Sep 10, 2024
Electrical System
The driver information center in the cluster intermittently goes completely black or glitches while driving. This is a safety concern because it is distracting while driving and removes important trip and vehicle information. I paid $222.79 for the dealership to inspect and they were not able to recreate the issue. They stated t…
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The driver information center in the cluster intermittently goes completely black or glitches while driving. This is a safety concern because it is distracting while driving and removes important trip and vehicle information. I paid $222.79 for the dealership to inspect and they were not able to recreate the issue. They stated that the entire cluster would need to be replaced. I called GM to report the problem, but received no further options. After some research I found many posts online from others having the same issue with their 2020 Chevy Trax. I also saw that the 2024 Chevy Trax was recalled for the same issue stating it is a safety concern. My car is available for inspection upon request.
NHTSA ODI #11613880
88,000 miles · Aug 29, 2024
Electrical System
The contact owns a 2020 Chevrolet Trax. The contact stated that the instrument panel would suddenly blackout for approximately 15 - 25 minutes before returning to normal operation. The failure occurred intermittently while driving or the vehicle was idling. The dealer was contacted but the vehicle was not taken to the dealer to …
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The contact owns a 2020 Chevrolet Trax. The contact stated that the instrument panel would suddenly blackout for approximately 15 - 25 minutes before returning to normal operation. The failure occurred intermittently while driving or the vehicle was idling. The dealer was contacted but the vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 88,000.
NHTSA ODI #11611512
Official recalls
0
No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2020 Chevrolet Trax Problems, Complaints & Recalls | Skip That Year