2017 Chevrolet Trax

I'VE RECEIVED TWO NOTICES FROM GM, ONCE THAT HAS AN ACTUAL RECALL. BOTH NOTICES WERE RECEIVED AFTER MY 2017 TRAX HAD BEEN TAKEN TO THE DEALERSHIP FOR CHECK-UPS/REPAIRS BECAUSE OF PRESENTING SYMPTOMS OF BOTH ISSUES OF THE NOTICES/RECALL. THE FIRST BEING AN EVAPORAIVE EMISSIONS PURGE VALVE THAT MAY NOT FULLY CLOSE, CAUSING THE ENGINE TO RUN COLD, HESITATE OR STALL AT IDLE SPEEDS. I EXPERIENCED IDLING AND JERKING WHEN MY CAR WAS IN LOWER GEARS, JERKING SO BADLY, WITH RUNNING IN HIGH RPMS. I DID NOT KNOW IF I WOULD MAKE IT HOME AND HAD TO DRIVE WITH MY HAZARDS ON. THIS WAS EXPERIENCED ON SEPT. 2, 2019 (LABOR DAY) AND I HAD MY CAR TOWED FROM MY PARKING GARAGE TO THE DEALERSHIP ON SEPT. 4TH, 2019. THEY COULD NOT REPLICATE THE PROBLEM OR ADDRESS IT AND WERE NOT AWARE OF THE NOTICE GM HAD SENT OUT. THEY DID FIND A TEAR IN SOME ARM ON THE VEHICLE, CAUSED BY A DEFECTIVE BALL BEARING WHICH WAS REPLACED BUT UNRELATED TO WHY IT WAS THERE. LATE OCTOBER, I EXPERIENCED OTHER ISSUES WITH CLICKING ON MY BREAKING SYSTEM, WITH MY STABILITRACK AND CHECK ENGINE LIGHTS TURNING ON, BUT THEN OFF WHEN I WENT IN REVERSE. AT THIS TIME, I KNEW ABOUT THE RECALL (# A192261870) AND BROUGHT MY CAR BACK IN ON NOV. 1, 2019. AGAIN THEY COULDN'T "REPLICATE" THE ISSUE, BUT INSPECTED THE CAR WITH REGARDS TO THE RECALL AND RETURNED IT WITH NO IMMEDIATE RESOLUTION. THEY ORDERED A SPEED-CONTROL PART AND ALL THE RECALL PARTS. IT'S NOW DECEMBER 4 AND THEY STILL DO NOT HAVE THE REPLACEMENT CONTROL ARMS & THE BOLTS THAT GO WITH THEM (PAGE CHEVROLET SERVICE DEPT; ALEXANDRIA, VA 22312; 703-349-4011. MY VEHICLE CONTINUES TO HAVE BRAKING/IDLING/SPUDERING ISSUES ON OCCASION, IT IS NOT CONSTANT. I HAVE HAD TO CALL REGULARLY TO GET UPDATES, AND HAVE ATTEMPTED TO CALL CHEVROLET'S CUSTOMER ASSISTANCE CENTER TO OPEN AN INQUIRY BUT AM GETTING THE RUN AROUND OF ROVER A MONTH. I DO NOT CONSIDER THIS TIMELY.

MY NAME IS [XXX] , I HAVE 2017 CHEVY TRAXX I BOUGHT THIS CAR NEW WITH ONLY 6 MILES: I'M HAVING SOME MANY PROBLEM W THIS CHEVY TRAXX: BRAKES, COOLING SYSTEM, STEERING,BOTH FRONT LOWER-CONTROL ARMS AND MORE : I TOOK THE CAR TO JOHN MILES WHERE I GOT THE CAR FROM AND HAD THIS TESTED IT OVER 19 CODES REPORT: IT NOR SAFE FOR ME TO DRIVE IT MYSELF AND 1 SMALL CHILD IN THE CAR AND I LIVE IN THE ATLANTA GA; AND DRIVING THE GO UP 45 MILES PER HOUR THE CAR JUST VIBRATING AND SHAKING HAVE TO STOP THE CAR 2017 CHEVY TRAXX: I WANT A BETTER CAR THAT IS SAFE FOR ME TO DRIVE: I'M TRYING MAKE PAYMENT AND TRYING TO PAY TO FIX THE CAR JUST OVER $450.00 OF WORK AND IT HAS MAJOR SAFELY PROBLEMS: I NEED TO WHAT CAN BE DONE RIGHT NOW FOR THE ME AND MY GRAND BABY SAFELY MY CONTACT INFORMATION EMAIL [XXX] : ADDRESS IS [XXX] CELL # [XXX] PS MY DAUGHTER [XXX] HAS A 2016 CHEVY TRAXX WITH THE SAME MAJOR PROBLEMS AND HER CAR IS IN SHOP NOW AND THEY CAN FIGURE OUT WHAT WRONG W HER 2016 CHEVY TRAXX STTD OVER 3000.00 OF WORK DONE TO BE DONE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I STARTED THE CAR ON TUESDAY 6-18 TO GO TO WORK AND AS SOON AS I STARTED IT, THERE WAS A MESSAGE ON THE DASHBOARD SAYING TO SERVICE POWER STEERING AND THE ERROR LIGHT WAS ON. I WENT AHEAD AND DROVE TO WORK (ONLY 1 MILE AWAY) AND IT TOOK ALL THAT I HAD TO STEER IT. FIRST CHANCE THAT I GOT, I CALLED THE NEAREST DEALERSHIP AND HAD IT TOWED THERE, AT CHEVY'S EXPENSE BECAUSE THE CAR IS STILL UNDER WARRANTY. WHEN THEY FINALLY HAD TIME TO LOOK AT IT, THEY SAID THAT THERE WAS AN INTERNAL ERROR IN THE POWER STEERING MODULE, THEY HAVE TO REPLACE IT, ACCORDING TO LAW OR THEIR GUIDELINES. I'VE CHECKED SEVERAL TIMES AND THEY HAVE NOT BEEN ABLE TO FIND THE PART ANYWHERE, NO DEALERSHIPS OR ANYPLACE ELSE. HERE IT IS OVER A WEEK LATER AND THEY STILL CAN'T FIND ANYTHING. THEY DID GIVE ME A LOANER, BUT THIS IS RIDICULOUS. THEY CAN'T EVEN TELL ME HOW LONG IT MAY BE.

VEHICLE WAS AT HIGHWAY SPEED WHEN SYSTEMS BEGAN TO FAIL AND VEHICLE ABRUPTLY LOST ACCELERATION. WARNING LIGHTS AND MESSAGES BEGAN TO APPEAR ABRUPTLY WITHOUT WARNING. RPM, AND MPH DIGITAL DIAL/ NUMBER JUMPED TO 0 AND BACK UP TO A RANDOM SPEED AND THEN BACK DOWN TO 0. ACCELERATOR PEDAL DID NOT HAVE ANY BEARING ON SPEED CONTROL. UNCONTROLLED STALLING AT HIGHWAY SPEED WITHOUT ANY WARNING. VEHICLE WAS DRIVEN OFF ACTIVE ROADWAY AT NEXT AVAILABLE EXIT AND PARKED. VEHICLE MAINTAINED ERROR CODES. DEALER CONTACTED FOR TOW. AFTER WAITING FOR TOW AND ENGINE OFF, ALL ERROR CODES CLEARED. DRIVEN TO DEALER AND CURRENTLY IN SERVICE. VEHICLE FAIRLY NEW AND REPAIR UNDER WARRANTY. PROBLEM UNCERTAIN BUT TECHNICIAN POINTED TO A GROUNDING PROBLEM. ERROR LIGHTS DURING INCIDENT: POWER STEERING WARNING LIGHT (STEADY ON), TCS/STABILITRAK WARNING LIGHT (STEADY ON) AND CHECK ENGINE LIGHT (STEADY ON). PLUS, VEHICLE SERVICE MESSAGES: SERVICE POWER STEERING AND SERVICE STABILITRAK. I HAVE TAKEN PICTURES OF THE INSTRUMENT CLUSTER. CLUSTER ERRORS BEGAN AROUND 13:42 EST AND CLEARED AROUND 15:42 EST AFTER PARKING AND CUTTING ENGINE OFF FOR SOME TIME (MAYBE 20 MINUTES) THEN RESTARTING. ALSO, '.' IN PLACE OF 'P' IN BOTTOM RIGHT CORNER NEXT TO ODOMETER READING. ALSO, AFTER INITIALLY PARKING AND THE FIRST RESTART, POWER STEERING SEEMED COMPLETELY INACTIVE.

THIS WILL BE THE THIRD TIME IN 6 MONTHS THAT THE CAR HAS HAD TO BE TAKEN IN TO THE DEALERSHIP. IT DISPLAYS POWER STEERING ERROR, ENGINE LIGHT COME ON AND CAR WITH DROP SPEED WITH NO WARNING. IT ALSO LOSSES THE POWER STEERING. IT WILL THEN START UP FINE AND RUN, BUT THIS TIME THE ENGINE LIGHT IS REMAINING ON. HAS HAPPENED IN THE WARM AND COLD WEATHER AND AFTER A LONG DRIVE AND A SHORT DRIVE. NOT SURE WHY THERE ARE NO OTHER REPORTS OF THIS HAPPENING. IT HAS HAPPENED WHEN DRIVING AT 45 MILES AND THIS LAST TIME WHEN TRYING TO START IT TO LEAVE MY HOUSE. VERY SCARY TO HAVE YOUR CHILD DRIVING THIS TO AND FROM SCHOOL.

TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GREY CHEVROLET (4949 SW HOVDE RD, PORT ORCHARD, WA 98367, (360) 329-2916) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND. THE FAILURE COULD NOT BE DUPLICATED. THE DEALER STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.